Reviewers most frequently comment on product performance: many cite waterproof jackets and outerwear as durable, lightweight and good fitting. Site ordering and delivery are commonly described as quick and straightforward, with tracking noted as useful. Customer service receives mixed comments—there are examples of rapid, helpful responses and refunds, but also repeated reports of delayed refunds or uncollected returns. A minority of reviews mention product faults (broken lids or loose fasteners) and specific sizing gaps for smaller sizes; prospective buyers should check sizing notes and return policies before purchase.
Examples from available reviews (Nov 2017 – Feb 2026).
Packaway coat fits well, is waterproof, packs tiny and delivered fast.
“folds up tiny . Got lots of use when walking.”
Small sizes fit much larger than expected, causing poor fit.
“they HANG off of me.”
Customer service responded quickly and resolved a delivery issue.
“Customer service absolutely brilliant”
Reviewer is still waiting for a refund after two weeks.
“Still waiting for my refund after 2 weeks”
Mixed reports: several reviewers praise quick, helpful support and refunds; others report delayed refunds or outstanding collections and unresolved returns.
Limited mentions, but those referencing price describe Regatta items as good value for money and accessible compared with alternatives.
Generally positive: reviewers describe the website and ordering as straightforward, with fast delivery and useful tracking on many orders.
Mostly positive: many report durable, lightweight and waterproof garments with good fit; a minority report broken parts or inconsistent sizing.
Mixed communications: several reviewers praise prompt email replies and tracking, while others report slow or missing updates about refunds or collections.
Overall positive for most reviewers, with repeat purchases and recommendations common; a smaller group report unresolved returns, sizing or defect issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Company resolved the customer's problem straight away without dispute.
“Sorted out my problem straight away without any disputes”
Clothing described as great and sold at fabulous prices.
“Great clothing at fabulous prices”
Good quality, easy ordering and delivery, but shapeless design.
“Rather shapeless in design”
Good price and quality with prompt delivery.
“Good price, good quality, prompt delivery”
Coat is warm, waterproof and comfortable.
“This coat is very warm waterproof and comfortable”
Jacket is light, cosy, with a good fit and style; very happy.
“Love the fit and style .”
One paid-for item was missing and staff were unhelpful resolving it.
“only got two of them”
Reviewer is pleased with their order.
“Pleased with my orde.”
Lightweight yet warm coat with great fit and good price.
“Amazing lightweight though warm coat”
Products matched description with timely delivery and easy returns.
“Products are as described Timely delivery Easy to return”
Product was amazing and offered at a good price.
“Good price and amazing product”
Products were good quality and priced low.
“Good products and low price”
Good price range and no issues experienced with products.
“The price range is really good.”
Company was very efficient in their service.
“Very efficient”
Website easy to use with fast shipping and consistent sizing.
“Website easy to use, fast shipping.”
Order not received and no response from courier or Regatta.
“Not received my order no information on where it is”
Jacket exactly as described, true to size and a great bargain.
“True to size and an absolute bargain in the sale.”
Hiking trainers arrived quickly, comfortable and good value.
“Footwear arrived very Quickly.”
Easy ordering; coat fits perfectly, waterproof and great value.
“Coat is great value for the money.”
Walking trousers very comfortable with stretchy fabric; highly recommended.
“Really comfortable walking trousers.”
Boots were partially missing, damaged, and poorly packaged on delivery.
“there was only one boot inside”
Trousers were poor quality and return incurred a fee leaving loss.
“pathetic material and more like a ballon in shape.”
Return process redirected parcel abroad and exposed personal data.
“WARNING: FRAUD RISK THROUGH THEIR RETURN SYSTEM”
Attempt to return item failed; collection was refused and no follow-up.
“hopeless refused at the place for collection”
Attempt to return item failed; collection was refused and no follow-up.
“hopeless refused at the place for collection”
Order delayed but customer service promptly refunded postage and helped.
“Very good customer service”
Company was very efficient in their service.
“Very efficient”
Small sizes fit much larger than expected, causing poor fit.
“they HANG off of me.”
Jacket is waterproof and as described; reviewer would buy again.
“Nice waterproof jacket, just as described.”
Reviewer praises Regatta coats and jackets for always good quality.
“Love regatta coats and jackets, always such good quality”
Reviewer is still waiting for a refund after two weeks.
“Still waiting for my refund after 2 weeks”
Reviewer is still awaiting collection of unwanted items from company.
“Still awaiting collection of unwanted items”
Delivery experience was reported as poor.
“p delivery kinda bad”
Items were good value and delivered very quickly.
“Good value for money. Super quick delivery.”
Customer service responded quickly and resolved a delivery issue.
“Customer service absolutely brilliant”
Replacement travel mug also arrived with a broken lid.
“this 1 also arrived with a broken lid”
Jacket is light, waterproof and easily stuffed into a rucksack.
“light but waterproof and can be stuffed into a rucksack easily!!!”
Coat fits perfectly and customer is very happy with service.
“Fits perfectly and excellent service”
Easy ordering, quick delivery, and a great quality jacket.
“Great quality jacket.”
Ordering on the website was quick and easy.
“A quick and easy experience ordering on the website.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Regatta is a UK-based outdoor clothing and equipment brand offering waterproof jackets, fleeces, walking boots and camping gear through its website and retail partners. The company is commonly positioned as an accessible, value‑focused supplier of outdoor apparel and accessories across a broad range of categories. People searching reviews about Regatta typically check waterproof performance, fit, durability and after‑sales handling.