Customers often praise Regatta for durable, waterproof outerwear and strong value on outdoor clothing. Many mention a comfortable fit and packable designs. Some report missing or damaged orders and refunds that take too long. High product scores sit alongside low service ratings when things go wrong.
Examples from available reviews (Nov 2017 – Mar 2026).
Coat is warm, waterproof and comfortable.
“This coat is very warm waterproof and comfortable”
Clothing described as great and sold at fabulous prices.
“Great clothing at fabulous prices”
Boots were partially missing, damaged, and poorly packaged on delivery.
“there was only one boot inside”
Return process redirected parcel abroad and exposed personal data.
“WARNING: FRAUD RISK THROUGH THEIR RETURN SYSTEM”
Many reviews describe quick, effective help once staff step in. A large group reports deliveries that never get resolved, items missing on arrival, and return collections that are refused. A smaller but notable set mentions returns being redirected and possible exposure of personal data.
Customers often call the items good value, with jackets and footwear described as bargains. Reviewers commonly link the low prices with acceptable or strong performance. A few say they lost money on return fees or ended up with items that felt poor value.
Many shoppers say ordering online is easy and dispatch is fast. People like the packable, lightweight pieces for walking and travel. A minority point to inconsistent sizing and shapeless cuts that affect fit.
Most reviewers describe coats as sturdy and waterproof, and jackets as comfortable and warm. Some negative posts mention specific faults such as broken lids, missing fasteners, and poor fabric on certain trousers. Positive feedback on quality shows up regularly across both outerwear and footwear.
Several reviewers highlight prompt, helpful email replies that lead to clear fixes. Many others report no acknowledgement, slow refund updates, and contact details that are hard to find. A repeat issue is getting no reply from the courier or from Regatta about where a parcel is.
Overall views split between dependable products and service problems that derail orders. Positive comments focus on durability, fit, and value. Negative experiences centre on delivery breakdowns, damaged or incomplete parcels, and refunds that drag on and shake confidence.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Company resolved the customer's problem straight away without dispute.
“Sorted out my problem straight away without any disputes”
Clothing described as great and sold at fabulous prices.
“Great clothing at fabulous prices”
Good quality, easy ordering and delivery, but shapeless design.
“Rather shapeless in design”
Good price and quality with prompt delivery.
“Good price, good quality, prompt delivery”
Coat is warm, waterproof and comfortable.
“This coat is very warm waterproof and comfortable”
Jacket is light, cosy, with a good fit and style; very happy.
“Love the fit and style .”
One paid-for item was missing and staff were unhelpful resolving it.
“only got two of them”
Reviewer is pleased with their order.
“Pleased with my orde.”
Lightweight yet warm coat with great fit and good price.
“Amazing lightweight though warm coat”
Products matched description with timely delivery and easy returns.
“Products are as described Timely delivery Easy to return”
Product was amazing and offered at a good price.
“Good price and amazing product”
Products were good quality and priced low.
“Good products and low price”
Good price range and no issues experienced with products.
“The price range is really good.”
Company was very efficient in their service.
“Very efficient”
Website easy to use with fast shipping and consistent sizing.
“Website easy to use, fast shipping.”
Order not received and no response from courier or Regatta.
“Not received my order no information on where it is”
Jacket exactly as described, true to size and a great bargain.
“True to size and an absolute bargain in the sale.”
Hiking trainers arrived quickly, comfortable and good value.
“Footwear arrived very Quickly.”
Easy ordering; coat fits perfectly, waterproof and great value.
“Coat is great value for the money.”
Walking trousers very comfortable with stretchy fabric; highly recommended.
“Really comfortable walking trousers.”
Boots were partially missing, damaged, and poorly packaged on delivery.
“there was only one boot inside”
Trousers were poor quality and return incurred a fee leaving loss.
“pathetic material and more like a ballon in shape.”
Return process redirected parcel abroad and exposed personal data.
“WARNING: FRAUD RISK THROUGH THEIR RETURN SYSTEM”
Attempt to return item failed; collection was refused and no follow-up.
“hopeless refused at the place for collection”
Attempt to return item failed; collection was refused and no follow-up.
“hopeless refused at the place for collection”
Order delayed but customer service promptly refunded postage and helped.
“Very good customer service”
Company was very efficient in their service.
“Very efficient”
Small sizes fit much larger than expected, causing poor fit.
“they HANG off of me.”
Jacket is waterproof and as described; reviewer would buy again.
“Nice waterproof jacket, just as described.”
Reviewer praises Regatta coats and jackets for always good quality.
“Love regatta coats and jackets, always such good quality”
Reviewer is still waiting for a refund after two weeks.
“Still waiting for my refund after 2 weeks”
Reviewer is still awaiting collection of unwanted items from company.
“Still awaiting collection of unwanted items”
Delivery experience was reported as poor.
“p delivery kinda bad”
Items were good value and delivered very quickly.
“Good value for money. Super quick delivery.”
Customer service responded quickly and resolved a delivery issue.
“Customer service absolutely brilliant”
Replacement travel mug also arrived with a broken lid.
“this 1 also arrived with a broken lid”
Jacket is light, waterproof and easily stuffed into a rucksack.
“light but waterproof and can be stuffed into a rucksack easily!!!”
Coat fits perfectly and customer is very happy with service.
“Fits perfectly and excellent service”
Easy ordering, quick delivery, and a great quality jacket.
“Great quality jacket.”
Ordering on the website was quick and easy.
“A quick and easy experience ordering on the website.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Regatta is a UK brand and retailer of outdoor clothing and equipment. It designs and sells waterproof jackets and coats, walking trousers, footwear, and outdoor accessories. Shoppers can buy through the Regatta website or via third-party retailers. Product pages offer size guides, technical details, and care instructions to help customers pick the right gear.