Reviews show most customers receive orders promptly and are satisfied with product quality, especially jeans. Several reviewers highlight an easy website and smooth returns handling, which supports a generally reliable shopping experience. However, a small number of customers report missed deliveries, problematic tracking emails and unresolved refund requests—issues to be aware of for time-sensitive purchases. If you buy from Raw Denim, check size guidance carefully and, for urgent orders, confirm delivery guarantees and the refund policy beforehand.
Examples from available reviews (Jun 2022 – Feb 2026).
Gift order missed promised 48hr delivery and no refund received.
“Still no refund??”
Delivery was not attempted and tracking showed item never left warehouse.
“No delivery was attempted and tracking says it never left the warehouse.”
Easy ordering, quick arrival, jeans fit well and will reorder.
“Easy to order, arrived quickly, jeans fit great, will definitely be ordering again”
Purchased designer denim; praised product quality, unique designs and customer service.
“Overall, Raw Denim provided excellent quality products that are perfect for urban living.”
Most reviewers praise prompt delivery, easy returns and attentive customer service; a minority report missed deliveries and delayed refunds.
A few reviews explicitly note outlet-style pricing and good value; overall mentions of price are limited but generally positive.
Several reviewers describe the website and ordering process as contemporary and easy to use, but UX was only occasionally mentioned.
Product comments are mostly positive: quality and design praised and jeans often fit well; some customers report sizing inconsistencies.
A small number of reviews report poor communication: incorrect tracking emails, no attempted delivery and unresolved refund queries.
Overall impressions are largely positive, with many satisfied customers citing good products and quick delivery; a few experienced service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company sent wrong jeans and refused to accept responsibility.
“they refused to acknowledge that they sent me the wrong order.”
Delivery driver was described as very courteous.
“Driver was very coutorteous”
Item was not shaped very well.
“Not shaped very well”
Bootcut jeans fit and looked perfect; reviewer will repurchase.
“they fit perfect and look perfect also.”
Product was great with super fast delivery.
“Great product, super fast delivery!”
Socks were just what the partner wanted.
“Super socks, just what my partner wanted.”
Reviewer felt the shopping experience was ordinary after returning unsuitable jeans.
“I would not call that a wonderful experience I would call it online shopping”
Jeans were soft, comfortable, and helped husband feel more normal.
“These were soft and comfortable and made him feel more normal”
Excellent quality and a perfect fit, according to reviewer.
“Excellent quality .. perfect fit!”
Items were great, priced well, with very fast delivery.
“Great items ,great price and lightning speed delivery”
Prompt service and top product quality reported.
“Prompt service top product”
Fast delivery, but chinos were too tight and not worth returning.
“Chinos I bought was just far too tight on the legs”
Ordered Lacoste shorts and received great service.
“Ordered lacoste shorts great sevice thanks.”
Delivery was quick and the item was lovely.
“Quick delivery lovely item”
Service was great and very fast.
“Great fast service”
Initially poor handling of a belt defect, later satisfactorily resolved.
“they sorted out my issue succesfully.”
Jeans were good quality and delivery was fast.
“Fast delivery, and good quality jeans”
Received super skinny jeans instead of advertised slim skinny fit.
“What I received was clearly “super skinny fit””
Trousers arrived on time and were good quality.
“Trousers arrived on time and are good quality.”
Dungarees arrived next day and fit beautifully with good styling.
“Beautifully loose and contemporary styling and fit perfectly.”
Customer very happy with jeans and will use again soon.
“Very happy with jeans I had will definitely be using again soon thank you”
Order arrived in good time and all was satisfactory.
“All good arrived in good time”
Reviewer praised the product and the service.
“Great product Great service”
Delivery was prompt but the shirt fit much smaller than expected.
“the shirt I ordered was much smaller than anticipated.”
Product had very good quality and a great price.
“Very good quality at great price”
Reviewer praised the excellent service received, thanking them.
“Excellent service thx”
Delivery was quick and the website was easy to use.
“Quick delivery. Easy website”
Easy ordering, quick arrival, jeans fit well and will reorder.
“Easy to order, arrived quickly, jeans fit great, will definitely be ordering again”
Item was perfect according to reviewer.
“perfect item”
They were nice but too big.
“though they are nice but big”
Gift order missed promised 48hr delivery and no refund received.
“Still no refund??”
Delivery was not attempted and tracking showed item never left warehouse.
“No delivery was attempted and tracking says it never left the warehouse.”
Item arrived on time but required return; returns handled impressively.
“Very impressed how they’ve handled my returns thank you”
Product was good, delivered on time, and service pleased reviewer.
“A very good product, delivered right on time, happy with the service.”
Reviewer experienced fast service from the company.
“Fast service.”
Reviewer said overall experience was good.
“Good all around, thanks,”
Reviewer described the service as first class.
“First class”
Reviewer praised the service and product quality.
“Brilliant service quality goods.”
Reviewer appreciated great service and excellent pricing.
“Great service and excellent price for the item”
Product was great and delivery was prompt.
“Great product and prompt delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Raw Denim is an online retailer operating under the Raw Denim name that offers denim and related apparel. For consumers researching the brand, typical areas to check are product fit and sizing, delivery and returns policies, and how the retailer handles urgent or paid-for delivery options. Verify product measurements and review the returns/ refund process before purchase to reduce fit and delivery risk.