Reviews Analysed
21
We Collect & Analyse Reviews
Rattan Direct
Experiences & Reviews
Rattan Direct is a UK online retailer specialising in rattan-style outdoor furniture and garden accessories. It is commonly searched by consumers comparing garden sofa sets, dining sets, loungers and related delivery and after-sales experiences. People reading reviews typically look for information on product durability, delivery reliability and refund or compensation handling.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
11d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Many reviewers report slow or ineffective after-sales support, delayed refunds and unresolved finance issues; a minority describe helpful staff who resolved problems.
Share
Weak
21%
💰
Value for money
A small number of reviewers explicitly call products good value or reasonably priced; the sample is too small to generalise reliably.
Share
Mixed
2%
⚡
User experience
Frequent complaints about late or missed deliveries, lengthy chasing for refunds and confusing fulfilment; few report a smooth ordering or delivery process.
Share
Weak
15%
🔧
Product quality
Several long-term customers praise durable, high-quality furniture; others report wrong items, damaged parts or colour mismatches on delivery.
Share
Mixed
16%
📞
Communication
Many reviewers describe poor communication: unreturned calls, generic replies and backlogs on refunds; some note prompt, courteous responses in positive cases.
Share
Weak
21%
⭐
Overall experience
Overall experiences vary: repeat buyers often report lasting products and good service, while a substantial group report delivery, refund and support failures.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Non existent customer service post payment & delivery of goods
"I bought a garden table and six chairs in July. They were delivered at the end of July (nearly two weeks after the expected delivery). Three of the ch..."
Mrs Toner
External Source
Oct 01, 2025
Featured for: Damaged goods and unresolved complaint
3 Seater Rattan Garden Sofa Set in Grey
" HIGHLY RECOMMENDED!!
The Rattan Direct products I had previously purchased had all met my expectations, However, I just ordered a 3 seater Rattan Garden Sofa Set in Grey and had a slight issue with one of the seats.
I contacted Rattan Direct and spoke with their personnel, all of whom were really helpful, particularly Andrew, who has been more kind, and the issue was fixed almost promptly.
Furniture arrived quite fast, was carefully packaged, and appeared to be in perfect condition throughout.
And I cannot wait for the arrival of spring to make me even happier.
I highly recommend Rattan Direct for any one looking for gorgeous furniture.
"
Moore Klint
Collected.reviews
Dec 08, 2021
Featured for: Helpful staff and quick resolution
Garden Furniture
"Over the years I have ordered a lot of garden furniture from Rattan Direct, I understand that at times some of the delivery times might be long, howev..."
Julie
External Source
Sep 24, 2025
Featured for: Long-term satisfaction; product quality
Never Again
"I wish I had read the reviews before ordering as I would never have ordered. Placed a simple order for a 2 seat sofa , 2 armchairs and coffee table wi..."
Alan Hall
External Source
Sep 22, 2025
Featured for: Repeated delivery errors; delayed compensation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mrs Toner
External Source
Oct 01, 2025
Non existent customer service post payment & delivery of goods
I bought a garden table and six chairs in July. They were delivered at the end of July (nearly two weeks after the expected delivery). Three of the ch...
G
Graham Egan
External Source
Sep 30, 2025
Rattan Direct make Moda Furnishings look good.
Placed order back in July for delivery estimated delivery September.Order arrived on 22nd September at 10.10pm!! Obviously to late to do proper inspec...
S
Serena
External Source
Sep 28, 2025
Ordered a corner rattan set
Ordered a corner rattan set. It arrived in three different colours and sent the wrong table with it. They offered me £200 off if I kept it how it was...
S
Sophie Welton
External Source
Sep 26, 2025
Dire
Dire, ordered set in early Spring, no delivery despite chasing about 15 times. After 4 months asked for a refund. Nearly 2 months on, no refund! Chase...
J
Jeffrey Robinson
External Source
Sep 26, 2025
Be super wary of this company not only…
Be super warry of this company not only do they not have the items they constantly lie about its arrival. further more if you cancel the items...
J
James McGuire
External Source
Sep 24, 2025
Top quality outdoor furniture at a…
Top quality outdoor furniture at a reasonable price. Delivery team could h...
J
Julie
External Source
Sep 24, 2025
Garden Furniture
Over the years I have ordered a lot of garden furniture from Rattan Direct, I understand that at times some of the delivery times might be long, howev...
K
KH
External Source
Sep 23, 2025
Very Flexible
I have used Rattan Direct a number of times and I love their flexible approach. I have a place in Portugal and I have asked Rattan Direc...
M
Micta
External Source
Sep 23, 2025
Still looks brand new
We’ve had our chaise longe for several years now, through rain and shine and it is still as comfy as ever and still looks in excellent condition. Deli...
J
Janferie
External Source
Sep 23, 2025
A firm which provides consistent high-quality service and goods.
The delivery of goods and communication on acquisitions has always been good. The quality of purchases such as an outside umbrella and a patio heater...
S
Suzanne Litherland
External Source
Sep 23, 2025
Good Quality pieces
Used this company on the recommendation of a friend. Both she and I have had our furniture for a couple of seasons now and it remains in excellent goo...
T
Trudi Watts
External Source
Sep 23, 2025
Lovely garden furniture that’s great…
Lovely garden furnitu...
C
Christina Gray
External Source
Sep 23, 2025
I wouldn’t buy my garden furniture from…
I wouldn’t buy my garden furniture from anywhere else. After over 10 years everything still looks like new. I have the sun loungers, 8 seater table an...
D
David Skinner
External Source
Sep 23, 2025
Compensation
Contacted ratten direct 8/9 weeks ago concerning faulty goods. They agreed to compensate me, after numerous emails, I'm always told they have a backlo...
A
Alan Hall
External Source
Sep 22, 2025
Never Again
I wish I had read the reviews before ordering as I would never have ordered. Placed a simple order for a 2 seat sofa , 2 armchairs and coffee table wi...
K
KAREN
External Source
Sep 22, 2025
The worst company I have ever dealt…
The worst company I have ever dealt with, I placed an order and the funds were taken twice. Called immediately to request funds back, was told this wo...
E
Emma Pitcher
External Source
Sep 20, 2025
Took money no order
Order taken, money taken. Then as others have written, no delivery, told out of...
S
Sarah Edwards
External Source
Sep 19, 2025
Do not buy from this company!
Do not buy from this company!! They took my order and money in May. The order was due to be delivered 1 August and never arrived. No explanation. I qu...
L
Lesley Gravil
External Source
Sep 16, 2025
DO NOT purchase anything from this…
DO NOT purchase anything from this company. We ordered a three piece rattan set & picked a suitable delivery date. No communication received as stated...
R
Rebecca
External Source
Sep 16, 2025
The worst customer experience I’ve ever…
The worst customer experience I’ve ever experienced. They take your money for months whilst delaying your furniture then they cancelled the order! The...
Conclusion
Reviews for Rattan Direct show a clear split: many long-term customers praise durable rattan furniture and satisfactory service on successful orders, while a significant number of recent reviews report delivery failures, incorrect or damaged items and slow or missing refunds. If you are considering a purchase, check current stock and delivery terms, keep order and payment records, and prefer a card or protected payment method. For higher-value orders, confirm expected delivery windows and ask about replacement/refund timelines before paying. Reviews indicate that outcomes can depend on individual orders and escalations.