Many reviews mention repeated delivery failures, items arriving damaged or not matching, and refunds left unresolved for long periods. Several reviewers say the company went into administration and they needed card chargebacks or small claims to get their money back. Other customers praise the furniture for durability, comfort, and on-time delivery. Overall, feedback splits between strong product approval and major service breakdowns.
Examples from available reviews (May 2021 – Feb 2026).
Rattan Direct Ltd entered administration on 21 November 2025.
“According to Companies House Rattan Direct Ltd went into Administration on 21st November 2025”
Refund delayed over a year with repeated excuses and potential insolvency.
“this company has had my cash since September 2024”
Received mismatched set, rejected offer and still waiting four weeks for refund.
“It arrived in three different colours and sent the wrong table with it.”
Good delivery, reliable product quality, and courteous responsive customer service.
“The delivery of goods and communication on acquisitions has always been good.”
Reviews often describe orders that never arrive, cancelled purchases, and refunds promised but not paid. Multiple reviewers mention administrators being appointed or a Corporate Voluntary Arrangement, followed by difficulty recovering funds. A small number of customers say minor faults were fixed quickly.
Several five-star reviews say the furniture is good value and still in good condition after many years. Negative reviews focus on money being tied up with the company, duplicate payments, and refunds withheld after cancellation. A minority recovered their money through chargebacks or legal claims.
Many customers report deliveries being rescheduled repeatedly, missed time slots, and items left in unsafe places. Some reviewers say rough handling led to damage on arrival. Others highlight flexible delivery arrangements and helpful delivery staff.
Multiple reviewers describe garden furniture as durable and comfortable, staying in good shape after years of use. Other reviews report items arriving damaged, manufacturing faults, and sets delivered in mismatched colours. A few customers got replacements or repairs before service issues worsened.
Many reviews say emails and phone calls were not answered and that delivery dates were unreliable. Several reviewers say communication stopped after administrators were appointed. Some customers report polite, timely replies and clear order updates.
Reviews show a stark split between customers who praise the product and those who describe serious service and refund failures. Many unhappy reviewers took formal steps such as chargebacks or small claims to recover money. Positive comments focus on long-lasting products, repeat purchases, and deliveries that were eventually sorted.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order delayed then company entered administration, difficulties recovering money.
“kept being delayed then in december went into administration.”
Items mismatched and new company refuses further assistance after administration.
“the company went into administration in December 2025”
Return acknowledged but refund still outstanding after four months.
“After 4 months I’m still waiting for a refund for an item I returned to this firm.”
Incomplete deliveries and an unpaid promised refund despite repeated contact.
“They promised me a £50 refund IN JUNE LAST YEAR.”
Refund delayed over a year with repeated excuses and potential insolvency.
“this company has had my cash since September 2024”
Had to use card provider to get refund after company failed to repay.
“go straight to your provider and commence charge back.”
Replacement cushions never delivered and refund not processed, no responses.
“I am still waiting for my refund and they are no longer responding to my e-mails.”
Calls cut off and emails unanswered, refund pending five months.
“There is no customer service support or sales team when you call”
Rattan Direct Ltd entered administration on 21 November 2025.
“According to Companies House Rattan Direct Ltd went into Administration on 21st November 2025”
Long delays, lack of communication, and unresolved refund leading to small claims.
“I have now had to pay to take the matter to small claims court”
Company owes money and administrators have been appointed.
“Company owes me money and has appointed administrators...avoid.”
Ordered bag out of stock and refund still awaited since October.
“I have been waiting for a refund since 1st October 2025!”
Company in administration with Corporate Voluntary Arrangement declared 30 September 2025.
“This company is in administration.”
Awaiting an £800 refund for months with shocking service.
“I’m waiting for a £800 refund from August and it’s December now.”
Elderly parents didn't receive furniture and have not been refunded.
“My elderly parents never received their furniture and have not had a refund.”
Order not delivered and refund still pending with no responses.
“Order never arrived. So asked for refund. Still waiting.”
Refund approved after return but not issued and communication ceased.
“That was over three months ago. I still haven’t seen a penny.”
Returned defective cover but refund still not received after seven weeks.
“7.5 weeks later there is no sign of a refund.”
Suspected ceased trading with no phone response; lucky no payment made.
“I think this company has ceased trading.”
Multiple failed deliveries and delayed refund resolved only via credit card chargeback.
“Took my money instantly, failed to raise an order until prompted by myself”
Damaged order, replacement unavailable, and refund still pending nearly four months.
“Order came damaged then they could not fulfill a replacement.”
Damaged chairs delivered and customer service failed to resolve refund or replacement.
“Extremely unsatisfied with Rattan Direct.”
Received mismatched items and company cannot supply replacement stock.
“I realise I have been sent a sofa set in different shades (sections don't match)”
Received mismatched set, rejected offer and still waiting four weeks for refund.
“It arrived in three different colours and sent the wrong table with it.”
Order never delivered after repeated chasing and refund remains unpaid.
“Nearly £2k has been with them for months with nothing to show for it”
Company lies about arrivals and fails to refund cancelled orders.
“if you cancel the items they do not refund you the money either.”
High-quality outdoor furniture, minor issue with delivery team's friendliness.
“Top quality outdoor furniture at a reasonable price.”
Repeated purchases; excellent product quality and responsive customer service.
“the quality of the furniture is amazing and the customer service is second to none”
Flexible delivery arrangements and helpful service for overseas shipments.
“Nothing is too much trouble and I would recommend them to anyone.”
Chaise longue has remained comfortable and in excellent condition for years.
“it is still as comfy as ever and still looks in excellent condition.”
Good delivery, reliable product quality, and courteous responsive customer service.
“The delivery of goods and communication on acquisitions has always been good.”
Furniture has remained in excellent condition and customer service was prompt.
“it remains in excellent good order.”
Lovely garden furniture offered at great value.
“Lovely garden furniture that’s great value.”
Over ten years of durable furniture still looking like new.
“After over 10 years everything still looks like new.”
Promised compensation delayed many weeks and excuses repeated.
“I'm still waiting and now wandering if im ever going to get the compensation I'm due.”
Cancelled after long delays but refund not processed for three months.
“3 months since cancellation and still no refund!”
Multiple incorrect deliveries and extremely poor, unresponsive customer service.
“First delivery 3 armchairs arrived!! 2nd delivery, another customers returned furniture arrived!!!”
Payment taken twice and refund process was repeatedly delayed and ignored.
“I placed an order and the funds were taken twice.”
Money taken without delivery and refund still not received.
“Order taken, money taken. Then as others have written, no delivery”
Order never delivered, cancellation made but refund not provided.
“The order was due to be delivered 1 August and never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rattan Direct is a UK retailer focused on rattan and outdoor garden furniture. The range includes garden sofa sets, dining sets, chairs, chaise longues, and outdoor cushions. The company sells online and offers UK delivery options for large items. Product pages usually show materials, dimensions, and care guidance to help buyers pick suitable outdoor furniture. Customers can use online help and delivery scheduling options to get in touch.