Many reviews mention repeated delivery failures, items arriving damaged or not matching, and refunds left unresolved for long periods. Several reviewers say the company went into administration and they needed card chargebacks or small claims to get their money back. Other customers praise the furniture for durability, comfort, and on-time delivery. Overall, feedback splits between strong product approval and major service breakdowns.
Examples from available reviews (May 2021 – Feb 2026).
Rattan Direct Ltd entered administration on 21 November 2025.
“According to Companies House Rattan Direct Ltd went into Administration on 21st November 2025”
Refund delayed over a year with repeated excuses and potential insolvency.
“this company has had my cash since September 2024”
Received mismatched set, rejected offer and still waiting four weeks for refund.
“It arrived in three different colours and sent the wrong table with it.”
Good delivery, reliable product quality, and courteous responsive customer service.
“The delivery of goods and communication on acquisitions has always been good.”
Reviews often describe orders that never arrive, cancelled purchases, and refunds promised but not paid. Multiple reviewers mention administrators being appointed or a Corporate Voluntary Arrangement, followed by difficulty recovering funds. A small number of customers say minor faults were fixed quickly.
Several five-star reviews say the furniture is good value and still in good condition after many years. Negative reviews focus on money being tied up with the company, duplicate payments, and refunds withheld after cancellation. A minority recovered their money through chargebacks or legal claims.
Many customers report deliveries being rescheduled repeatedly, missed time slots, and items left in unsafe places. Some reviewers say rough handling led to damage on arrival. Others highlight flexible delivery arrangements and helpful delivery staff.
Multiple reviewers describe garden furniture as durable and comfortable, staying in good shape after years of use. Other reviews report items arriving damaged, manufacturing faults, and sets delivered in mismatched colours. A few customers got replacements or repairs before service issues worsened.
Many reviews say emails and phone calls were not answered and that delivery dates were unreliable. Several reviewers say communication stopped after administrators were appointed. Some customers report polite, timely replies and clear order updates.
Reviews show a stark split between customers who praise the product and those who describe serious service and refund failures. Many unhappy reviewers took formal steps such as chargebacks or small claims to recover money. Positive comments focus on long-lasting products, repeat purchases, and deliveries that were eventually sorted.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery failed with no communication and refunds delayed beyond legal timeframe.
“received a reply stating a refund would be initiated & received within 14 days.”
Long delays, damaged goods and cancelled orders with poor customer response.
“They take your money for months whilst delaying your furniture then they cancelled the order!”
Items out of stock, order cancelled and refund unobtainable.
“Hopeless. Nothing in stock. Kept waiting for weeks.”
Delayed order delivered mismatched furniture and incomplete replacement, company possibly insolvent.
“I received mismatched furniture - two different colours.”
Delayed order delivered mismatched furniture and incomplete replacement, company possibly insolvent.
“Ordered in March, delayed delivery - when it finally arrived in July, I received mismatched furniture - two different colours.”
Order never arrived and company provided no refund or communication.
“Never arrived, no refund, no communication.”
Delivery overdue, poor customer service, considering Financial Ombudsman action.
“Still waiting for a delivery, over a month after ordering.”
Multiple delivery and communication failures marred an otherwise anticipated purchase.
“The delivery driver simply dropped the items onto the footpath totally blocking the path.”
Reviewer strongly advises avoiding the company due to terrible service.
“Terrible company - AVOID!”
Long lead times and poor communication, but refund processed quickly after complaint.
“Quick to take money, with long lead time of 2 months”
Order delayed months with poor communication and wrong items delivered.
“I had to wait 4 to 5 months for my order to arrive”
Replacement cushions repeatedly delayed with inaccurate delivery promises.
“told now late July or early august!”
Company only informed customer of cancellation when asked after four weeks.
“held on to my money for 4 weeks”
Order missed multiple deliveries, damaged items and no customer service.
“No communication, no stock and no customer service.”
Reviewer had a first-class experience with the company.
“Mine experience of this company has been first class.”
Received a defective chair and experienced repeated poor service and delays.
“One of the chairs was badly made and twisted.”
Product parts misaligned and collections required multiple attempts due to poor communication.
“it's as if customer services don’t communicate.”
Multiple rescheduled deliveries and even accidental order cancellation occurred.
“Do not believe delivery schedules.”
HIGHLY RECOMMENDED!!
The Rattan Direct products I had previously purchased had all met my expectations, However, I just ordered a 3 seater Rattan Garden Sofa Set in Grey and had a slight issue with one of the seats.
I contacted Rattan Direct and spoke with their personnel, all of whom were really helpful, particularly Andrew, who has been more kind, and the issue was fixed almost promptly.
Furniture arrived quite fast, was carefully packaged, and appeared to be in perfect condition throughout.
And I cannot wait for the arrival of spring to make me even happier.
I highly recommend Rattan Direct for any one looking for gorgeous furniture.
Item arrived broken and the company failed to fix it.
“mine turned up broken and they never fixed it.”
Company doesn't hold stock and delivery dates are repeatedly inaccurate.
“They do not hold stock”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rattan Direct is a UK retailer focused on rattan and outdoor garden furniture. The range includes garden sofa sets, dining sets, chairs, chaise longues, and outdoor cushions. The company sells online and offers UK delivery options for large items. Product pages usually show materials, dimensions, and care guidance to help buyers pick suitable outdoor furniture. Customers can use online help and delivery scheduling options to get in touch.