Reviews Analysed
21
We Collect & Analyse Reviews
Public Desire
Experiences & Reviews
Public Desire is an online fashion retailer focused on trend-led women's footwear and accessories, selling through its e-commerce site and shipping to international customers. The brand offers product pages with images, sizing information and standard customer-support channels for order queries and returns. Consumers researching Public Desire typically look for information about delivery speed, product fit and the returns/refund process.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviews describe prompt, helpful staff who resolve order issues; a few customers report disputed refunds and return-handling problems.
Share
Strong
16%
💰
Value for money
A small set of reviewers mention good prices and value for money, but this theme appears in relatively few reviews.
Share
Mixed
5%
⚡
User experience
Frequent comments cite fast delivery, secure packaging and an easy-to-use website; a minority report friction with returns or refunds.
Share
Strong
19%
🔧
Product quality
Many reviewers say items match photos, feel well made and are comfortable; a small number report receiving defective or previously returned items.
Share
Strong
21%
📞
Communication
Several reviews praise responsive staff and clear updates (some by name); a few cite contradictory or unsatisfactory refund communications.
Share
Strong
12%
⭐
Overall experience
Most reviewers report positive overall experiences and repeat purchases; a minority describe serious problems around returns and refunds.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Great Quality Boots at Affordable Prices
"I recently purchased a pair of boots from Public Desire and I have to say, I am thrilled with the quality! The website was easy to navigate and had a great selection of shoes, but what really stood out to me was the level of customer service. When my package arrived, there was a small issue with the sizing. But after contacting their customer service team through email, they promptly replied and offered a solution that worked for me. It was so refreshing to receive such personalized attention from an online retailer. The boots themselves are stylish and comfortable – perfect for dressing up or down. And even better, they offer worldwide shipping which is essential when you live in a more remote location like myself. Overall, I would highly recommend Public Desire for anyone looking for trendy yet affordable footwear. Great customer service combined with high-quality products make them stand out among other retailers."
Alvina Waelchi
Collected.reviews
Feb 26, 2023
Featured for: mentions service, product quality, value
Stay away if you don't want scammed
"Returned order as item was defective, also wouldn't fit me anyway.. wasnt going to keep an item that is 1. Damaged and 2. Doesnt fit.. i reached out t..."
Brian
Trustpilot
Sep 30, 2025
Featured for: detailed negative return/refund complaint
No faff 😃👍
"No faff, easy to use website, 😃👍, lots of choices for every budget💰, good quality items in a variety of colors, styles and sizes , good communication..."
John Cobbledick
Trustpilot
Sep 30, 2025
Featured for: praises UX, communication, range
Customer very satisfied
"The products are of high quality and staff (particularly..."
Alessia Vitali
Trustpilot
Sep 30, 2025
Featured for: mentions product quality and staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Brian
trustpilot.com
Sep 30, 2025
Stay away if you don't want scammed
Returned order as item was defective, also wouldn't fit me anyway.. wasnt going to keep an item that is 1. Damaged and 2. Doesnt fit.. i reached out t...
S
Samy Dias
trustpilot.com
Sep 30, 2025
Gorgeous heels
I ordered a beautiful pair of loafer heels on 20th September 2025 afternoon & I got it delivered on 23rd Tuesday by Royal Mail around 12.30pm. After o...
c
customer
trustpilot.com
Sep 30, 2025
Quick delivery with safe and beautiful…
Quick delivery with safe and beautiful packaging. I lik...
r
ruby stone
trustpilot.com
Sep 30, 2025
Great service and product
This was my first time using this company and I ordered some red satin court shoes and they were exactly how they looked in the picture, a lovely vibr...
A
Abi
trustpilot.com
Sep 30, 2025
Happy customer
Great delivery se...
J
Jayne Goodman
trustpilot.com
Sep 30, 2025
👍🏻 😊😊👍🏻
...
A
Alessia Vitali
trustpilot.com
Sep 30, 2025
Customer very satisfied
The products are of high quality and staff (particularly...
P
Patience A
trustpilot.com
Sep 30, 2025
Amy & Anna were amazing.Customer…
Amy & Anna were amazing.Customer service was so good, quick & prompt. I was having a mar...
S
S gibb
trustpilot.com
Sep 30, 2025
Strappy heels
Very qiuck delivery ni...
J
John Cobbledick
trustpilot.com
Sep 30, 2025
No faff 😃👍
No faff, easy to use website, 😃👍, lots of choices for every budget💰, good quality items in a variety of colors, styles and sizes , good communication...
A
Alexandra Tonu
trustpilot.com
Sep 30, 2025
Just fab !
Fast delivery, products exactly [or bet...
A
Alanna
trustpilot.com
Sep 30, 2025
Great service from Marie she dealt with…
Great service from Marie she dealt with my issue quickly and...
S
Sonia Glassock
trustpilot.com
Sep 30, 2025
Lovely shoes at a good price
...
A
AMARACHI NZE
trustpilot.com
Sep 30, 2025
I love my order….Especially the…
I love my order….Esp...
A
A Amaa
trustpilot.com
Sep 30, 2025
Will deffo use again!
Great service and quality...
C
Chloe
trustpilot.com
Sep 30, 2025
Customer service are brilliant
Customer service are brilliant. They reply to quickly and answer your questions. I ordered sho...
L
Lauren
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY!!!
I would not advise to order from this company if you are unsure whether the shoes will fit you or if you are going to keep them as they will not refun...
C
Catherine
trustpilot.com
Sep 30, 2025
Brilliant attention to detail by AMY
Ordered a handbag late on a Friday night Bank Holiday weekend for a wedding the following week, duh. On receiving a standard email I realised I would...
C
Christiana Adjagodo
trustpilot.com
Sep 30, 2025
Really good I love my shoes
...
R
Roup
trustpilot.com
Sep 30, 2025
Lovely shoes
Lovely shoes. Quick shipping and fast deli...
Conclusion
Review content shows many customers receive well-packaged orders quickly and find products match images and expectations, with several reviewers praising named staff for resolving issues. Multiple reviewers explicitly describe good value for money and an easy website, which supports straightforward ordering for many buyers. However, a small but notable set of complaints concerns returns and refund handling — including claims that returned items were rejected as ‘worn’ — so returns risk is an important consideration. If you are researching Public Desire, check the returns policy carefully, photograph items and packaging on receipt, and use documented communication when arranging returns to help if a dispute arises.