Review content shows many customers receive well-packaged orders quickly and find products match images and expectations, with several reviewers praising named staff for resolving issues. Multiple reviewers explicitly describe good value for money and an easy website, which supports straightforward ordering for many buyers. However, a small but notable set of complaints concerns returns and refund handling — including claims that returned items were rejected as ‘worn’ — so returns risk is an important consideration. If you are researching Public Desire, check the returns policy carefully, photograph items and packaging on receipt, and use documented communication when arranging returns to help if a dispute arises.
Examples from available reviews (Feb 2023 – Feb 2026).
Customer service promptly resolved a sizing issue and boots are high quality.
“they promptly replied and offered a solution that worked for me.”
Returned defective shoes; refund denied despite prior agreement.
“they were not refunding them and they look worn”
Easy-to-use website, wide choices and reliable communication.
“No faff, easy to use website, 😃👍,”
High-quality products and professional, friendly staff.
“The products are of high quality”
Most reviews describe prompt, helpful staff who resolve order issues; a few customers report disputed refunds and return-handling problems.
A small set of reviewers mention good prices and value for money, but this theme appears in relatively few reviews.
Frequent comments cite fast delivery, secure packaging and an easy-to-use website; a minority report friction with returns or refunds.
Many reviewers say items match photos, feel well made and are comfortable; a small number report receiving defective or previously returned items.
Several reviews praise responsive staff and clear updates (some by name); a few cite contradictory or unsatisfactory refund communications.
Most reviewers report positive overall experiences and repeat purchases; a minority describe serious problems around returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Speedy delivery and all items were perfectly packaged.
“Speedy delivery and all items received were perfectly packaged”
Arrived on time, product as expected and good service.
“Arrived right on time The product was as expected Great service”
Always a great shopping experience with Public Desire.
“Always a great shopping experience with public desire”
Customer reports not receiving their package.
“Didn’t get my package”
Orders arrive on time, well wrapped, with accurate updates.
“5stars as usual guys,....everything arrived in time, well wrapped, no damage, and all intact.”
Anna cancelled my order and processed the refund promptly.
“Great work from the Public Desire support team. Anna quickly and professionally helped with cancelling my order and processing the refund. Thank you for the excellent service!”
Next-day delivery failed, company refused refund for delayed delivery.
“the product arrived two days later.”
Boots were high quality, delivered quickly with clear updates.
“The quality of boots I ordered were fantastic”
Marie responded promptly and professionally.
“I’d like to say a big thank you to Marie for her responsiveness and professionalism.”
Marie resolved refund issue quickly, providing drama-free support.
“Marie on the team was soooo helpful and communicative.”
Lucy and Marie provided kind, responsive and helpful support.
“I would like to sincerely thank Lucy and Marie for their kindness, responsiveness, and willingness to help.”
Dress matched pictures and colour; excellent quality and fast.
“it was exactly how it was in the picture.”
Great service, competitive price and beautifully packaged shoes.
“Amazing service, brilliant price point, gorgeous shoes beautifully packaged”
Amy quickly and professionally resolved my order query.
“She resolved this quickly and effectively.”
Customer rates their experience as very good.
“very good!!”
Marie efficiently resolved a delivery error.
“After a delivery error Marie was great an efficient at helping resolve the issue :)”
Lucy responded quickly and found a solution; shoes were beautiful.
“Lucy quickly found a solution and was very responsive.”
Boots arrived quickly and customer loves them.
“came so quick love my boots”
Usually fast dispatch, but recent Royal Mail delivery was delayed nearly a week.
“Eventually I waited nearly a week for my parcel.”
Affordable price, excellent quality and correct sizing.
“Price was so affordable Quality was really excellent Size spot on...”
Returned defective shoes; refund denied despite prior agreement.
“they were not refunding them and they look worn”
Shoes delivered promptly and are beautiful as expected.
“I did receive my pair of shoes & they are beautiful.”
Quick delivery, secure packaging, shoes match advertisement.
“Quick delivery with safe and beautiful packaging.”
Shoes matched pictures, slightly tight, quick delivery and well protected.
“they were exactly how they looked in the picture”
Good delivery service and satisfactory product.
“Great delivery service and product!”
Delivery was quick and as expected.
“Quick delivery 😊”
High-quality products and professional, friendly staff.
“The products are of high quality”
Customer service was quick and restored customer's faith in brand.
“Amy & Anna were amazing.Customer service was so good, quick & prompt.”
Quick delivery, nice item and good value for money.
“Very qiuck delivery nice item value for money”
Easy-to-use website, wide choices and reliable communication.
“No faff, easy to use website, 😃👍,”
Fast delivery; products matched or exceeded their advertising.
“Fast delivery, products exactly [or better] that advertised”
Marie resolved issue quickly and boots arrived well packaged.
“Great service from Marie she dealt with my issue quickly and I’m happy with it!”
Shoes are lovely and priced well.
“Lovely shoes at a good price”
Customer loves their order, especially the slippers.
“I love my order....Especially the slippers.”
Great service and shoes of perfect quality.
“Great service and quality of the shoes were perfect!”
Customer service quickly resolved shipping error and expedited delivery.
“Customer service are brilliant. They reply to quickly and answer your questions.”
Returned too-small shoes; refund denied as company claimed they were worn.
“I received an email to say they would not be refunding me as the shoes had been worn”
Amy prioritised and delivered the handbag in time for the wedding.
“Amy came to the rescue and it was delivered on Tuesday morning.”
Customer is very happy with their shoes.
“Really good I love my shoes”
Lovely shoes with quick shipping and fast delivery.
“Lovely shoes. Quick shipping and fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Public Desire is an online fashion retailer focused on trend-led women's footwear and accessories, selling through its e-commerce site and shipping to international customers. The brand offers product pages with images, sizing information and standard customer-support channels for order queries and returns. Consumers researching Public Desire typically look for information about delivery speed, product fit and the returns/refund process.