Review content shows many customers receive well-packaged orders quickly and find products match images and expectations, with several reviewers praising named staff for resolving issues. Multiple reviewers explicitly describe good value for money and an easy website, which supports straightforward ordering for many buyers. However, a small but notable set of complaints concerns returns and refund handling — including claims that returned items were rejected as ‘worn’ — so returns risk is an important consideration. If you are researching Public Desire, check the returns policy carefully, photograph items and packaging on receipt, and use documented communication when arranging returns to help if a dispute arises.
Examples from available reviews (Feb 2023 – Feb 2026).
Customer service promptly resolved a sizing issue and boots are high quality.
“they promptly replied and offered a solution that worked for me.”
Returned defective shoes; refund denied despite prior agreement.
“they were not refunding them and they look worn”
Easy-to-use website, wide choices and reliable communication.
“No faff, easy to use website, 😃👍,”
High-quality products and professional, friendly staff.
“The products are of high quality”
Most reviews describe prompt, helpful staff who resolve order issues; a few customers report disputed refunds and return-handling problems.
A small set of reviewers mention good prices and value for money, but this theme appears in relatively few reviews.
Frequent comments cite fast delivery, secure packaging and an easy-to-use website; a minority report friction with returns or refunds.
Many reviewers say items match photos, feel well made and are comfortable; a small number report receiving defective or previously returned items.
Several reviews praise responsive staff and clear updates (some by name); a few cite contradictory or unsatisfactory refund communications.
Most reviewers report positive overall experiences and repeat purchases; a minority describe serious problems around returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Orders take over a month and refunds are not provided.
“Please do not order. Takes over a month to get items and they will not give a refund”
High $30 return fee makes refunding uneconomical for this purchase.
“they charge 30 dollars to ship back!!”
Return label costs $30 and item quality felt poor compared to price.
“Why tf is a return label $30?”
Shoes didn't fit and customer couldn't obtain a return or exchange.
“Bought shoes and didn’t fit my daughter could not get a return or exchange”
Customer reports never receiving their order.
“Never received my order!”
Order never arrived and customer service failed to resolve within promised timeframe.
“I never received the order”
Shoes arrived with loose stones and brown liquid; return policy limited liability.
“No return liability can be accepted if any of the stones are lost”
Sizes inconsistent and company unwilling to exchange or resolve issue.
“DO NOT PURCHASE FROM THIS WEBSITE!!! THEIR SIZES ARE COMPLETELY WRONG”
Order never arrived and customer calls the company a scam.
“This place is a scam! My order never arrived.”
Customer couldn't amend order; support slow and phone help unavailable.
“No one responded to email until the next day”
Order delayed over three weeks and returns incur a $30 fee.
“Please do not shop here.”
Shoes never arrived and customer service refused satisfactory refund.
“I do not have my shoes and they are non responsive.”
Returned three shoes but only one refund issued despite proof.
“They refunded me money for just one item”
Shoes smell of glue and return shipping costs are unreasonable.
“You can smell the glue when you open up the box.”
Shoes are poorly designed and painfully uncomfortable to wear.
“very bad design and very painful when you try it.”
Card charged but items never arrived and refund was delayed.
“I never received the shoes.”
Company debited my account without completing an order confirmation.
“They some how took money out my account without completing my purchase”
Shoes arrived scratched and dirty, returns cost $30.
“they came scrapped up in the front and dirty”
Reviewer warns others due to poor quality and customer service.
“Shocking quality and customer service.”
I recently purchased a pair of boots from Public Desire and I have to say, I am thrilled with the quality! The website was easy to navigate and had a great selection of shoes, but what really stood out to me was the level of customer service.
When my package arrived, there was a small issue with the sizing. But after contacting their customer service team through email, they promptly replied and offered a solution that worked for me. It was so refreshing to receive such personalized attention from an online retailer.
The boots themselves are stylish and comfortable – perfect for dressing up or down. And even better, they offer worldwide shipping which is essential when you live in a more remote location like myself.
Overall, I would highly recommend Public Desire for anyone looking for trendy yet affordable footwear. Great customer service combined with high-quality products make them stand out among other retailers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Public Desire is an online fashion retailer focused on trend-led women's footwear and accessories, selling through its e-commerce site and shipping to international customers. The brand offers product pages with images, sizing information and standard customer-support channels for order queries and returns. Consumers researching Public Desire typically look for information about delivery speed, product fit and the returns/refund process.