Many reviews highlight fast dispatch, accurate product photos, and helpful named agents who fix sizing and delivery problems. Another set of reviews describes missing orders, long delivery delays, and refunds being refused. Return shipping fees and refund handling come up often in low-rated feedback. Overall, reviews split between happy buyers and customers left with unresolved order or return issues.
Examples from available reviews (Feb 2023 – Mar 2026).
Marie responded promptly and professionally.
“I’d like to say a big thank you to Marie for her responsiveness and professionalism.”
Boots were high quality, delivered quickly with clear updates.
“The quality of boots I ordered were fantastic”
Order never arrived and customer calls the company a scam.
“This place is a scam! My order never arrived.”
Return label costs $30 and item quality felt poor compared to price.
“Why tf is a return label $30?”
Several reviews name support agents (Marie, Amy, Lucy, Anna) and credit them with quick, practical fixes. Other service complaints mention refunds being refused or not received, or money taken when orders were not completed.
Many customers describe prices as affordable and say quality is good for the cost. A separate negative theme points to expensive return labels and return fees that make refunds not worth it for some.
Reviewers often mention an easy website, clear product pages, and a simple checkout. Others report long delivery delays, orders that never arrived, and slow or no replies when trying to amend orders.
Many comments say items match the online photos and arrive well packaged, with repeated praise for boots and slippers. Other reviews report damage, a glue smell, loose stones, and a painful fit in some styles.
Positive feedback notes accurate delivery updates and prompt email replies from named staff. Negative reviews describe slow responses, emails not answered, and phone support that customers say is unavailable.
Reviews are split between high-rated orders with quick delivery and helpful staff, and low-rated experiences involving non-delivery and refund disputes. Positive comments mainly focus on items matching photos and responsive staff, while negative feedback centres on delivery and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Orders take over a month and refunds are not provided.
“Please do not order. Takes over a month to get items and they will not give a refund”
High $30 return fee makes refunding uneconomical for this purchase.
“they charge 30 dollars to ship back!!”
Return label costs $30 and item quality felt poor compared to price.
“Why tf is a return label $30?”
Shoes didn't fit and customer couldn't obtain a return or exchange.
“Bought shoes and didn’t fit my daughter could not get a return or exchange”
Customer reports never receiving their order.
“Never received my order!”
Order never arrived and customer service failed to resolve within promised timeframe.
“I never received the order”
Shoes arrived with loose stones and brown liquid; return policy limited liability.
“No return liability can be accepted if any of the stones are lost”
Sizes inconsistent and company unwilling to exchange or resolve issue.
“DO NOT PURCHASE FROM THIS WEBSITE!!! THEIR SIZES ARE COMPLETELY WRONG”
Order never arrived and customer calls the company a scam.
“This place is a scam! My order never arrived.”
Customer couldn't amend order; support slow and phone help unavailable.
“No one responded to email until the next day”
Order delayed over three weeks and returns incur a $30 fee.
“Please do not shop here.”
Shoes never arrived and customer service refused satisfactory refund.
“I do not have my shoes and they are non responsive.”
Returned three shoes but only one refund issued despite proof.
“They refunded me money for just one item”
Shoes smell of glue and return shipping costs are unreasonable.
“You can smell the glue when you open up the box.”
Shoes are poorly designed and painfully uncomfortable to wear.
“very bad design and very painful when you try it.”
Card charged but items never arrived and refund was delayed.
“I never received the shoes.”
Company debited my account without completing an order confirmation.
“They some how took money out my account without completing my purchase”
Shoes arrived scratched and dirty, returns cost $30.
“they came scrapped up in the front and dirty”
Reviewer warns others due to poor quality and customer service.
“Shocking quality and customer service.”
I recently purchased a pair of boots from Public Desire and I have to say, I am thrilled with the quality! The website was easy to navigate and had a great selection of shoes, but what really stood out to me was the level of customer service.
When my package arrived, there was a small issue with the sizing. But after contacting their customer service team through email, they promptly replied and offered a solution that worked for me. It was so refreshing to receive such personalized attention from an online retailer.
The boots themselves are stylish and comfortable – perfect for dressing up or down. And even better, they offer worldwide shipping which is essential when you live in a more remote location like myself.
Overall, I would highly recommend Public Desire for anyone looking for trendy yet affordable footwear. Great customer service combined with high-quality products make them stand out among other retailers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Public Desire is a UK footwear and accessories retailer selling women’s shoes online. Its website shows product photos, style details, and sizing info for each item. Customers pay through the site, and orders ship to UK and international addresses. Support is available by email and through on-site help pages, with shipping and returns information published on the site.