Reviews show a mix of consistent positives and recurring negatives. Many customers praise the website editor, quick dispatch and final print quality for photo books, calendars and framed prints. However, a distinct group report poor print materials (thin paper, curling pages), frame issues, late delivery and unresponsiveness from support. If you are considering PrinterPix, test with a small order first, check product specifications and keep delivery tracking and customer-service contact attempts documented.
Examples from available reviews (Dec 2022 – Feb 2026).
Easy to order; print quality outstanding and competitively priced.
“The quality of the print I received was outstanding”
Photos printed on very thin paper wrinkled within 20 hours; frames were poor.
“thinest paper that wrinkled within 20 hours”
Paid for delivery but package arrived later than promised.
“I paid £8.99 for delivery but the package came much later than the dates provided.”
Printerpix delivered high-quality personalised gifts with fast delivery and secure packaging.
“Overall, Printerpix exceeded my expectations on every level”
Delivery and customer-service experiences vary: many report fast dispatch and careful packing, while others report late delivery or unhelpful support.
Price perception leans positive in a few reviews: customers cite competitive pricing and good value for the finished product.
Website and editor usability is frequently praised—many find uploading and arranging photos straightforward, though a few report editing failures.
Product quality receives both praise and criticism: many note sharp prints and solid results, while some report thin paper, curling pages or poor frames.
Several reviewers report little or no response to email enquiries and difficulty finding phone support; this is a recurrent negative point.
Overall impressions are mixed: many repeat buyers praise quality and fast service, while a noticeable group report poor quality and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Received a poor product and couldn't contact customer service for a refund.
“It’s impossible to talk to anyone, they won’t answer my emails”
Book photos appeared duller and more matte than expected.
“The photos seemed more matt than usual.”
Company promised refund but had not issued it after two weeks.
“the company haven’t even refunded me yet for the faulty items and poor service.”
Ordered late but delivery arrived before needed; mug of good quality.
“Ordered quite late, but arrived before the date needed.”
Poor calendar quality and promised refunds or replacements were not provided.
“I received a very poor quality calendar”
One mug arrived broken and customer support process was confusing and ineffective.
“The mug was put loose in a box without protection.”
Order missing and supplier provided no response despite courier claim.
“Order hasn’t arrived and no response from supplying”
Reviewer criticised misleading pricing and poor calendar quality; refund requests ignored.
“The headline price is never what you pay.”
Two photobooks were very poor quality and support did not reply.
“the quality does not meet expected standards.. very poor quality.”
Book was good quality with fast delivery; reviewer pleased.
“Good quality and fast delivery”
Books looked great and delivery was quick, but layouts were confusing.
“I did find all the layouts confusing.”
Canvas ordered for grandad's 80th birthday arrived blurry.
“the picture came blurry.”
Product quality was excellent and postage was quick.
“Excellent quality and quick postage.”
Photo blanket faded and cracked after washing; company refused full remedy.
“the images are now faded and have a cracked appearance.”
Order not received and reviewer criticises courier choice and high delivery charge.
“I still haven’t received it”
Prints were much darker than the digital photographs; customer support unhelpful.
“prints were much darker than the digital photographs.”
Great quality prints; reviewer very satisfied and will reorder.
“Great quality print, very happy with it.”
Jigsaw was well made, looked great and arrived on time.
“Jigsaw was well made and looked great.”
Reviewer very happy; slate frame described as good quality.
“Very happy with my slate frame thay are really good quality”
Customer service replied promptly and resolved the issue swiftly after ticketing.
“I had a reply to my email from Lisa David within 12 hrs”
Cards arrived with lines through them and support tickets ignored.
“Cards were received with lines through them”
Product quality liked but customer service unresponsive and ticketing unclear.
“I have been trying to reach Printerpix customer service and AI chat without success”
Printing quality was awful and no one responded to complaints.
“The printing quality was awful”
Long project lost before ordering and customer service did not respond.
“Before I could place my order all data was lost.”
Product was not as expected and numerous support attempts received no response.
“no response regarding their own return / refund policy”
They do not respond to Spanish customers and are unreliable.
“No responden a los clientes de España.”
Asked ordering questions by email; received no replies for about a month.
“Sent several emails. None have been answered.”
Customer service was very poor and Groupon vouchers remained unresolved.
“I have never had such bad customer service as I have with Printerpix.”
Uploading photos was frustrating and the software lost or misallocated images.
“the fact that their format only allows 1 pic per page is VERY disappointing.”
Order never arrived and customer service responses were inconsistent.
“order still hasn't arrived”
Ordered two personalised blankets with white lines and received no reply.
“both had thick white lines through many of the photos.”
Ordered two books, experienced hidden pricing and no email response.
“hidden pricing”
Canvas was poorly stretched and centred, and customer service unresponsive.
“did not stretch the canvas correctly or center the picture.”
Duplicate order caused loss because automated support prevented a refund.
“It just gives off a generated message”
Received damaged item, customer service delayed and unhelpful about refund.
“Worst company I’ve ever dealt with customer service it’s useless”
Ordered duplicate canvas and received no response from customer support.
“Printerpix did not respond.”
Customer service poor and ordering process was difficult and confusing.
“Customer service not good.”
Paid for express delivery but item didn't arrive and support blamed courier.
“I paid for a service that was never delivered”
Support ignored multiple help desk tickets and delivered incorrect throw.
“No one ever contacted me”
Website was easy to use; books arrived quickly and were good quality.
“it was very easy to use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PrinterPix is an online photo-printing service specialising in personalised photo products such as photo books, prints, calendars, framed photos and gifts. Customers typically upload images via a website editor, select formats and finish options, and order items for delivery. Common product categories include photo books, wall calendars, framed prints and bespoke gifts. This summary is intended to help consumers researching PrinterPix reviews and purchase considerations.