Reviews split between strong praise for the prints and repeated operational problems. Many customers highlight fast production, correct orders, and an easy web tool. Another group describes unresponsive support, late or missing refunds, and delivery failures. Several reviews also mention print defects such as blurring, lines, and fading after washing.
Examples from available reviews (Dec 2022 – Mar 2026).
Company promised refund but had not issued it after two weeks.
“the company haven’t even refunded me yet for the faulty items and poor service.”
Product quality was excellent and postage was quick.
“Excellent quality and quick postage.”
Photo blanket faded and cracked after washing; company refused full remedy.
“the images are now faded and have a cracked appearance.”
Website was easy to use; books arrived quickly and were good quality.
“it was very easy to use”
Many complaints describe slow replies—or no reply at all—to refund and replacement requests. Several reviewers say items arrived damaged and fixes took a long time even after they opened tickets. A smaller set reports quick, effective help once a support ticket was submitted.
Some reviewers say the prints look good and the pricing feels competitive for the quality. Others describe unexpected or “headline” pricing that raised the final cost. Price concerns often appear alongside requests for refunds or replacements.
Several customers call the website and design tool easy to use, with quick dispatch. Others mention lost projects, confusing layouts, and limits on photo uploads. Usability problems often show up alongside order errors or rework.
Many reviews praise the print quality and say the jigsaws, frames, and canvases are well made. A clear negative group reports print faults such as lines across images, darker prints, blurring, thin or wrinkling paper, and fading after washing. These quality issues often led to disputes over refunds or replacements.
Many reviewers report emails not being answered, help tickets being ignored, and automated replies that block contact with a person. Some customers say overseas orders received no response in their language. A smaller number mention clear, timely updates from named agents.
Reviews show a sharp split between customers fully happy with the product and delivery and those extremely unhappy after service failures. Positive comments focus on on-time delivery and accurate personalised items. Negative experiences centre on unresolved support cases and deliveries that went missing or arrived damaged.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Received a poor product and couldn't contact customer service for a refund.
“It’s impossible to talk to anyone, they won’t answer my emails”
Book photos appeared duller and more matte than expected.
“The photos seemed more matt than usual.”
Company promised refund but had not issued it after two weeks.
“the company haven’t even refunded me yet for the faulty items and poor service.”
Ordered late but delivery arrived before needed; mug of good quality.
“Ordered quite late, but arrived before the date needed.”
Poor calendar quality and promised refunds or replacements were not provided.
“I received a very poor quality calendar”
One mug arrived broken and customer support process was confusing and ineffective.
“The mug was put loose in a box without protection.”
Order missing and supplier provided no response despite courier claim.
“Order hasn’t arrived and no response from supplying”
Reviewer criticised misleading pricing and poor calendar quality; refund requests ignored.
“The headline price is never what you pay.”
Two photobooks were very poor quality and support did not reply.
“the quality does not meet expected standards.. very poor quality.”
Book was good quality with fast delivery; reviewer pleased.
“Good quality and fast delivery”
Books looked great and delivery was quick, but layouts were confusing.
“I did find all the layouts confusing.”
Canvas ordered for grandad's 80th birthday arrived blurry.
“the picture came blurry.”
Product quality was excellent and postage was quick.
“Excellent quality and quick postage.”
Photo blanket faded and cracked after washing; company refused full remedy.
“the images are now faded and have a cracked appearance.”
Order not received and reviewer criticises courier choice and high delivery charge.
“I still haven’t received it”
Prints were much darker than the digital photographs; customer support unhelpful.
“prints were much darker than the digital photographs.”
Great quality prints; reviewer very satisfied and will reorder.
“Great quality print, very happy with it.”
Jigsaw was well made, looked great and arrived on time.
“Jigsaw was well made and looked great.”
Reviewer very happy; slate frame described as good quality.
“Very happy with my slate frame thay are really good quality”
Customer service replied promptly and resolved the issue swiftly after ticketing.
“I had a reply to my email from Lisa David within 12 hrs”
Cards arrived with lines through them and support tickets ignored.
“Cards were received with lines through them”
Product quality liked but customer service unresponsive and ticketing unclear.
“I have been trying to reach Printerpix customer service and AI chat without success”
Printing quality was awful and no one responded to complaints.
“The printing quality was awful”
Long project lost before ordering and customer service did not respond.
“Before I could place my order all data was lost.”
Product was not as expected and numerous support attempts received no response.
“no response regarding their own return / refund policy”
They do not respond to Spanish customers and are unreliable.
“No responden a los clientes de España.”
Asked ordering questions by email; received no replies for about a month.
“Sent several emails. None have been answered.”
Customer service was very poor and Groupon vouchers remained unresolved.
“I have never had such bad customer service as I have with Printerpix.”
Uploading photos was frustrating and the software lost or misallocated images.
“the fact that their format only allows 1 pic per page is VERY disappointing.”
Order never arrived and customer service responses were inconsistent.
“order still hasn't arrived”
Ordered two personalised blankets with white lines and received no reply.
“both had thick white lines through many of the photos.”
Ordered two books, experienced hidden pricing and no email response.
“hidden pricing”
Canvas was poorly stretched and centred, and customer service unresponsive.
“did not stretch the canvas correctly or center the picture.”
Duplicate order caused loss because automated support prevented a refund.
“It just gives off a generated message”
Received damaged item, customer service delayed and unhelpful about refund.
“Worst company I’ve ever dealt with customer service it’s useless”
Ordered duplicate canvas and received no response from customer support.
“Printerpix did not respond.”
Customer service poor and ordering process was difficult and confusing.
“Customer service not good.”
Paid for express delivery but item didn't arrive and support blamed courier.
“I paid for a service that was never delivered”
Support ignored multiple help desk tickets and delivered incorrect throw.
“No one ever contacted me”
Website was easy to use; books arrived quickly and were good quality.
“it was very easy to use”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PrinterPix is an online personalised photo printing service offering photo books, calendars, canvases, mugs, blankets, cards, jigsaws, and framed prints. Customers upload digital images in a web-based design tool to build layouts and add text. The service provides multiple sizes and finish options, then prints each custom order to the chosen specification. Orders are packaged and shipped to home addresses with standard and paid delivery options.