Reviews split between strong praise for the prints and repeated operational problems. Many customers highlight fast production, correct orders, and an easy web tool. Another group describes unresponsive support, late or missing refunds, and delivery failures. Several reviews also mention print defects such as blurring, lines, and fading after washing.
Examples from available reviews (Dec 2022 – Mar 2026).
Company promised refund but had not issued it after two weeks.
“the company haven’t even refunded me yet for the faulty items and poor service.”
Product quality was excellent and postage was quick.
“Excellent quality and quick postage.”
Photo blanket faded and cracked after washing; company refused full remedy.
“the images are now faded and have a cracked appearance.”
Website was easy to use; books arrived quickly and were good quality.
“it was very easy to use”
Many complaints describe slow replies—or no reply at all—to refund and replacement requests. Several reviewers say items arrived damaged and fixes took a long time even after they opened tickets. A smaller set reports quick, effective help once a support ticket was submitted.
Some reviewers say the prints look good and the pricing feels competitive for the quality. Others describe unexpected or “headline” pricing that raised the final cost. Price concerns often appear alongside requests for refunds or replacements.
Several customers call the website and design tool easy to use, with quick dispatch. Others mention lost projects, confusing layouts, and limits on photo uploads. Usability problems often show up alongside order errors or rework.
Many reviews praise the print quality and say the jigsaws, frames, and canvases are well made. A clear negative group reports print faults such as lines across images, darker prints, blurring, thin or wrinkling paper, and fading after washing. These quality issues often led to disputes over refunds or replacements.
Many reviewers report emails not being answered, help tickets being ignored, and automated replies that block contact with a person. Some customers say overseas orders received no response in their language. A smaller number mention clear, timely updates from named agents.
Reviews show a sharp split between customers fully happy with the product and delivery and those extremely unhappy after service failures. Positive comments focus on on-time delivery and accurate personalised items. Negative experiences centre on unresolved support cases and deliveries that went missing or arrived damaged.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Good picture quality, decent price and quick production and delivery.
“Nice quality pictures for a decent price”
Paid for delivery but package arrived later than promised.
“I paid £8.99 for delivery but the package came much later than the dates provided.”
Company showed no customer care and customer service was non-existent.
“customer service is non existent.”
Photo book was great quality and service was excellent.
“Great quality of the photo book and excellent service.”
The product was extremely poor quality with curling page corners.
“The pages are curling up in the corners immediately.”
Photos printed on very thin paper wrinkled within 20 hours; frames were poor.
“thinest paper that wrinkled within 20 hours”
The reviewer experienced poor quality photo printing overall.
“Poor quality photo printing”
Poor product quality and emails went unanswered; wrong address delivery.
“delivered to wrong address”
Good quality at a great price with fast turnaround.
“Good quality for a great price with fast turnaround”
Great prints, good pricing, fast delivery; reviewer will reorder.
“Very happy with purchase and will definitely order again.”
Website didn't apply photo arrangement changes and customer contact failed.
“I saw the arrangements of my photos tried to change it, clearly It did not.”
Reviewer thanks company and says the work is perfect.
“Thank you for your amazing work it’s perfect.”
Website was easy to use and item arrived as expected.
“Easy to use website and item arrived exactly as expected.”
Creating and ordering calendars was easy and dispatch was quick.
“my calendars were dispatched very quickly.”
Easy to order; print quality outstanding and competitively priced.
“The quality of the print I received was outstanding”
Web software was easy and the final product exceeded expectations.
“Easy to use web based software, fantastic end product”
Products were made with exceptional care and exceeded expectations.
“It was done with care and exceeded what I was expecting”
Products were top quality with timely delivery; reviewer was happy.
“Timely delivery and top quality products.”
Excellent experience from start to finish.
“Excellent start to finish Thank you so much”
I recently came across Printerpix and decided to give their personalised print gifts a try. I must say, I was highly impressed with the quality of their products and the customer service that they provided.
The website was easy to navigate and had plenty of options to choose from in terms of designs, colours and sizes. Once I selected my product, uploading my photo onto it was very simple as well.
What really stood out to me though was the prompt delivery time. Despite being personalised items, they arrived much sooner than I expected them to - this definitely earned extra points in my book!
When opening up the package itself, I could immediately see that care had been taken with packing everything securely so that nothing would get damaged during transit.
Overall, Printerpix exceeded my expectations on every level and made for a truly unique gift experience. If you're looking for something special & personalized gift ideas printed on high-quality materials then Printerpix is certainly the way to go!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PrinterPix is an online personalised photo printing service offering photo books, calendars, canvases, mugs, blankets, cards, jigsaws, and framed prints. Customers upload digital images in a web-based design tool to build layouts and add text. The service provides multiple sizes and finish options, then prints each custom order to the chosen specification. Orders are packaged and shipped to home addresses with standard and paid delivery options.