Many customers praise fast delivery, simple online ordering, and competitive prices for ink and paper. Several reviews highlight helpful, polite staff who sorted refunds or replacements. Another group reports late or missing deliveries, refunds that never arrived, and faulty or expired cartridges. Reviews split clearly between very happy buyers and customers describing major service failures.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery on time, well packaged products at a great price.
“Delivered on time, well packaged.”
Ordered wrong inks, company reimbursed promptly and delivered correct items quickly.
“they reimbursed me straight away with no further questions asked.”
Expired cartridges supplied; company demanded proofs then ghosted the customer.
“shipped after the expiry date on the boxes did not work.”
No order updates and customer care unresponsive for over a week.
“I've emailed Customer Care twice with no reply.”
Several reviews describe smooth order handling, fast dispatch, and staff who offer clear fixes. A sizeable group says returns dragged on, refunds were refused, and replacements took a long time and needed repeated follow-up.
Many customers mention good prices and items arriving well packaged and as expected. A smaller set says value felt poor when orders did not arrive or when items turned up damaged or expired.
Customers often describe the ordering process as simple, with easy product search. Some reviewers mention confusion over compatibility, protected or unrecognised cartridges, and occasional parcel mishandling by couriers.
Many reviews say ink and paper quality is reliable for everyday use. A noticeable number of complaints report faulty, leaking, or expired cartridges that caused print failures and, in some cases, damaged printers.
Many reviews praise quick, polite replies by email or chat and name staff who solved problems. Another group reports no response, long waits on chat, and no phone option, leading some to cancel payments or escalate the issue.
Experiences split sharply: when orders go through, delivery is fast and supplies work; when things go wrong, customers report missing orders, slow refunds, and silent support. Some unhappy reviewers question the company’s reliability after failed support and refunds.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Trustpilot (12) · Reviews (1) · Quotes shortened · As of: February 2026
Order response prompt and product quality consistently good.
“Prompt response to order.”
Haven't used products yet but generally expects them to be fine.
“they're usually fine.”
Delivery on time, well packaged products at a great price.
“Delivered on time, well packaged.”
Customer experienced consistently great service.
“Great service as always”
Returning order but chat and phone unhelpful; new order number caused confusion.
“response was to ask for order number!!”
Cartridge arrived in a couple of days and service was prompt.
“cartridge arrived within a couple of days”
Customer did not provide a review because service was perfect.
“no review because you were perfect”
Excellent service experienced as usual.
“Excellent service as usual”
Quality inks at good price, easy ordering and timely delivery.
“Quality inks at a good price,”
Service was speedy but customer requested a recycling envelope be included.
“Would appreciate a cartridge recycling envelope sent with the cartridges?”
Quick and easy ordering with good prices and delivered as promised.
“Quick, Easy, good prices and deliverd as promised”
Customer expected four separate inks but received a tri-colour product needing explanation.
“I have no idea what this tri. Colour thing is.”
Easy online ordering, good quality inks and paper, usually delivered in two days.
“Easy to order online good quality inks & paper”
Easy to find items and quick delivery, excellent experience.
“Brilliant as always - easy to find items and quick delivery.”
Delivery company mishandled parcel, left on lawn and got wet.
“Parcel was discovered 2 days later in grass front lawn.”
Product great but delivery service was terrible.
“Terrible delivery service.”
Colour cartridge didn't work; awaiting company response while black cartridge untested.
“when I tried to fit the colour cartridge my printer wouldn’t work.”
Order handled efficiently and delivered on time.
“The order was delt with efficiency and delivered on time .”
Great service, communication and on-time delivery, customer pleased.
“Great service Great communication 👏 Great delivery on time ⏲️ 👍”
Product was good quality, fairly priced and delivered quickly.
“Good quality product, fair prices and quick service.”
Ordering was easy and cartridges were delivered quickly.
“Easy to order and the cartridges arrived quickly”
No order verification and no direct contact, customer cancelled card payment.
“Can't be doing with wasting a couple of hours trying to sort out problem.”
Order not received after two weeks and refund not provided.
“I have asked for a refund but nothing, no ink no refund.”
Faulty cartridge and slow, cumbersome replacement process with delays.
“Had to resend a photograph of the printer screen AND a photograph of the faulty cartridge”
Returned cartridges months ago but refund still not received.
“Items returned 20th November 2025.”
Toners spattered and company ignored requests for compensation or refund.
“one or two started to spatter ink when partly used.”
Order not arriving and promised refund not received; customer doubts company legitimacy.
“I'm wondering if it is a legitimate company or just a sham.”
Order delayed beyond seven days with no responses or phone contact.
“No phone number available to chase order.”
Delivery delayed and required lots of chasing, but replacement resolved issue.
“they did send out replacement ink which did took a week”
Cartridge wouldn't work and customer service was unresponsive and unhelpful.
“They then refused to replace the cartridge.”
Expired cartridges supplied; company demanded proofs then ghosted the customer.
“shipped after the expiry date on the boxes did not work.”
Compatible toner cartridges were 'Protected' and unusable; no refund offered.
“the cartridges were "Protected”
No order updates and customer care unresponsive for over a week.
“I've emailed Customer Care twice with no reply.”
Toner cartridge failed and support was slow, refund still awaited.
“failed after printing just a few pages”
Site seems inactive and company possibly out of business.
“Apparently they are out of business.”
Long chat delays and no order delivery; previously good service now disappointing.
“I still have not received my order”
Refund refused by staff after wrong fit; customer contacted Trading Standards.
“refused to process the refund saying it was not authorised.”
Order ignored and refund still not received after six weeks.
“6 weeks later still waiting for my refund!!!”
Cartridge broke, damaged printer and company failed to reimburse or respond.
“the cartridge broke and deposited toner everywhere inside”
Ordered incompatible cartridge; support slow and refund delayed weeks.
“the cartridge I ordered this time was NOT compatible as advertised.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PrinterInks sells printer consumables online. It supplies ink cartridges, toner cartridges, and printer paper for home and business use. Product pages list compatibility details and specifications to help customers match cartridges to printer models. Shoppers can search by printer model or cartridge code and buy through the online checkout. The site also lists returns information and support options for questions and product problems.