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We Collect & Analyse Reviews

PrinterInks
Experiences & Reviews

PrinterInks is an online retailer of printer consumables aimed at consumers and small businesses. Listings typically include ink and toner cartridges (compatible and branded), plus related supplies and a web ordering channel. People searching reviews will want details on product compatibility, delivery, returns and customer support when comparing suppliers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 30d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Customer experiences are split: many praise helpful, named agents who resolved issues, while a similar number report slow or unresponsive support and unresolved refunds.

Share
28%
Mixed
💰

Value for money

A small set of reviewers mention price: some say prices are reasonable, others feel poor value when cartridges are incompatible or fail soon after use.

Share
5%
Mixed

User experience

Several reviewers report poor on-site support features: chat not working and long waits, causing frustration when seeking order updates or help.

Share
3%
Weak
🔧

Product quality

Multiple reports of faulty, incompatible or out-of-date cartridges, including cases where cartridges damaged printers or stopped working after a few pages.

Share
11%
Weak
📞

Communication

Communication experiences vary: some customers received prompt, clear replies from named staff; many others report ignored emails, unanswered phones and delayed updates.

Share
25%
Mixed

Overall experience

Overall impressions range from prompt dispatches and successful resolutions to long waits, unfulfilled orders and ongoing refund disputes.

Share
28%
Mixed

Our Independent Methodology

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

s
self build
External Source Sep 19, 2025

I order over a week ago

I order over a week ago. I've received no updates. I've emailed Customer Care twice with no reply. Their Chat function doesn't seem to work. I'...

S
Steve
External Source Sep 05, 2025

Failed product and very slow poor quality service

The first of the four pack of expensive toner cartridges from PrinterInks i inserted failed after printing just a few pages, thereafter i just kept ge...

b
barojos9 barojos9
External Source Sep 04, 2025

Forget it

Forget it , useless. Apparently they are out...

A
Anne Virgo
External Source Aug 29, 2025

Buyer Beware !!!

I have used Printerinks previously and have been very satisfied with the service. However I am now awaiting an order and endeavoured to find out when...

C
Christian Ezuke
External Source Aug 15, 2025

Bad Customer Experiemce

I ordered ink for my printer and made payment using my Klarna card. The ink took a few days to arrive even though I was promised a next day delivery....

P
Plod Dog
External Source Aug 14, 2025

Abysmal customer care, Shop Elsewhere

Placed my order in July and I'm still waiting for Printerinks to sort themselves out after asking twice for order updates which were ignored I respond...

A
Andy Cheung
External Source Aug 11, 2025

Toner cartridge broke and damaged printer

I ordered a toner cartridge from PI and it arrived on time etc. I installed it into my printer and worked fine for a few prints until the cartridge br...

C
Customer
External Source Mar 29, 2025

AVOID!!!

AVOID!!!! This company used to be good but the the cartridge I ordered this time was NOT compatible as advertised. Support was slow and hopeless. They...

L
Lisa
External Source Feb 27, 2025

Placed an order last week (February…

Placed an order last week (February 2025) and still waiting for item. I have found out...

A
Antony Marr
External Source Feb 24, 2025

Faulty & out of date cartridges - no refund (yet)

Ordered five cartridges for my HP printer on 11 Jan 2025 - arrived quickly, but the first I tried was faulty and then I noticed that two we...

R
Ruth
External Source Feb 15, 2025

Still no return of payment for the inks that they could not supply

A further update on my payment of over £70 for Canon printer inks that I did not receive( Brother inks were sent instead) Prinkerinks support’s assura...

M
MICHAEL BUNTON
External Source Dec 11, 2024

A further update to poor review

A further update. As a previous customer. I note: 1. Online and telephone orders are dealt with promptly and despatched within 24 hours. 2. It is note...

M
Mr David Parsons
External Source Oct 02, 2024

I posted an unfavourable review a week…

I posted an unfavourable review a week ago. It concerned the over complex returns and refunds procedures. Too many individuals involved and lack of co...

C
Colin Williams
External Source Sep 12, 2024

Very poor customer service

Even though they stated that the replacement cartridge for my printer was 100% guaranteed to work it did not. Have now spent three weeks trying to get...

a
anon ymouse
External Source Sep 07, 2024

I ordered wrong inks

I placed my order, but upon recieving my receipt, i realised i ordered the incorrect inks. I contacted printerinks and they reimbursed me...

D
David H.
External Source Sep 05, 2024

Great service.

Made an enquiry and was fully and courteously answered. Will be able to order with confidence from a supp...

R
Rosemary Phillimore
External Source Sep 05, 2024

Fast response

Fast response, good , clear explanation of solution to my enquiry and problem...

F
Franklyn Welsh
External Source Sep 03, 2024

DISABILITIES CONQUERED.

When I mentioned that I was deaf, Imran immediately sympathised and spoke SLOWLY. He was exceptionally patient and I was very impressed....

P
Phil
External Source Aug 29, 2024

Albert was extremely helpful with…

Albert was extremely helpful with answering my enquiry. He replied p...

M
Malcolm
External Source Aug 27, 2024

Iran was very helpful and polite a…

Iran was very helpful and polite a credit...

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Conclusion

Reviews show a mixed record for PrinterInks: several customers highlight quick dispatches and responsive agents (notably named staff who resolved refunds), while many others report compatibility problems, faulty cartridges and lengthy or missing refunds. Common themes to check before ordering are product compatibility with your exact printer model, the seller’s stated delivery times and their returns/refund procedure. Where possible use a buyer-protected payment method (several reviewers noted PayPal helped resolve disputes). Keep order and communication records and verify current business status or contactability before placing large orders.