Reviews Analysed
21
We Collect & Analyse Reviews
PrinterInks
Experiences & Reviews
PrinterInks is an online retailer of printer consumables aimed at consumers and small businesses. Listings typically include ink and toner cartridges (compatible and branded), plus related supplies and a web ordering channel. People searching reviews will want details on product compatibility, delivery, returns and customer support when comparing suppliers.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
30d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Customer experiences are split: many praise helpful, named agents who resolved issues, while a similar number report slow or unresponsive support and unresolved refunds.
Share
Mixed
28%
💰
Value for money
A small set of reviewers mention price: some say prices are reasonable, others feel poor value when cartridges are incompatible or fail soon after use.
Share
Mixed
5%
⚡
User experience
Several reviewers report poor on-site support features: chat not working and long waits, causing frustration when seeking order updates or help.
Share
Weak
3%
🔧
Product quality
Multiple reports of faulty, incompatible or out-of-date cartridges, including cases where cartridges damaged printers or stopped working after a few pages.
Share
Weak
11%
📞
Communication
Communication experiences vary: some customers received prompt, clear replies from named staff; many others report ignored emails, unanswered phones and delayed updates.
Share
Mixed
25%
⭐
Overall experience
Overall impressions range from prompt dispatches and successful resolutions to long waits, unfulfilled orders and ongoing refund disputes.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Great service.
"Made an enquiry and was fully and courteously answered. Will be able to order with confidence from a supp..."
David H.
External Source
Sep 05, 2024
Featured for: clear positive service example
I posted an unfavourable review a week…
"I posted an unfavourable review a week ago. It concerned the over complex returns and refunds procedures. Too many individuals involved and lack of co..."
Mr David Parsons
External Source
Oct 02, 2024
Featured for: resolution after escalation
Failed product and very slow poor quality service
"The first of the four pack of expensive toner cartridges from PrinterInks i inserted failed after printing just a few pages, thereafter i just kept ge..."
Steve
External Source
Sep 05, 2025
Featured for: faulty product, slow support
Placed an order last week (February…
"Placed an order last week (February 2025) and still waiting for item. I have found out..."
Lisa
External Source
Feb 27, 2025
Featured for: order taken despite closure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
s
self build
External Source
Sep 19, 2025
I order over a week ago
I order over a week ago. I've received no updates. I've emailed Customer Care twice with no reply. Their Chat function doesn't seem to work. I'...
S
Steve
External Source
Sep 05, 2025
Failed product and very slow poor quality service
The first of the four pack of expensive toner cartridges from PrinterInks i inserted failed after printing just a few pages, thereafter i just kept ge...
b
barojos9 barojos9
External Source
Sep 04, 2025
Forget it
Forget it , useless. Apparently they are out...
A
Anne Virgo
External Source
Aug 29, 2025
Buyer Beware !!!
I have used Printerinks previously and have been very satisfied with the service. However I am now awaiting an order and endeavoured to find out when...
C
Christian Ezuke
External Source
Aug 15, 2025
Bad Customer Experiemce
I ordered ink for my printer and made payment using my Klarna card. The ink took a few days to arrive even though I was promised a next day delivery....
P
Plod Dog
External Source
Aug 14, 2025
Abysmal customer care, Shop Elsewhere
Placed my order in July and I'm still waiting for Printerinks to sort themselves out after asking twice for order updates which were ignored I respond...
A
Andy Cheung
External Source
Aug 11, 2025
Toner cartridge broke and damaged printer
I ordered a toner cartridge from PI and it arrived on time etc. I installed it into my printer and worked fine for a few prints until the cartridge br...
C
Customer
External Source
Mar 29, 2025
AVOID!!!
AVOID!!!! This company used to be good but the the cartridge I ordered this time was NOT compatible as advertised. Support was slow and hopeless. They...
L
Lisa
External Source
Feb 27, 2025
Placed an order last week (February…
Placed an order last week (February 2025) and still waiting for item. I have found out...
A
Antony Marr
External Source
Feb 24, 2025
Faulty & out of date cartridges - no refund (yet)
Ordered five cartridges for my HP printer on 11 Jan 2025 - arrived quickly, but the first I tried was faulty and then I noticed that two we...
R
Ruth
External Source
Feb 15, 2025
Still no return of payment for the inks that they could not supply
A further update on my payment of over £70 for Canon printer inks that I did not receive( Brother inks were sent instead) Prinkerinks support’s assura...
M
MICHAEL BUNTON
External Source
Dec 11, 2024
A further update to poor review
A further update. As a previous customer. I note: 1. Online and telephone orders are dealt with promptly and despatched within 24 hours. 2. It is note...
M
Mr David Parsons
External Source
Oct 02, 2024
I posted an unfavourable review a week…
I posted an unfavourable review a week ago. It concerned the over complex returns and refunds procedures. Too many individuals involved and lack of co...
C
Colin Williams
External Source
Sep 12, 2024
Very poor customer service
Even though they stated that the replacement cartridge for my printer was 100% guaranteed to work it did not. Have now spent three weeks trying to get...
a
anon ymouse
External Source
Sep 07, 2024
I ordered wrong inks
I placed my order, but upon recieving my receipt, i realised i ordered the incorrect inks. I contacted printerinks and they reimbursed me...
D
David H.
External Source
Sep 05, 2024
Great service.
Made an enquiry and was fully and courteously answered. Will be able to order with confidence from a supp...
R
Rosemary Phillimore
External Source
Sep 05, 2024
Fast response
Fast response, good , clear explanation of solution to my enquiry and problem...
F
Franklyn Welsh
External Source
Sep 03, 2024
DISABILITIES CONQUERED.
When I mentioned that I was deaf, Imran immediately sympathised and spoke SLOWLY. He was exceptionally patient and I was very impressed....
P
Phil
External Source
Aug 29, 2024
Albert was extremely helpful with…
Albert was extremely helpful with answering my enquiry. He replied p...
M
Malcolm
External Source
Aug 27, 2024
Iran was very helpful and polite a…
Iran was very helpful and polite a credit...
Conclusion
Reviews show a mixed record for PrinterInks: several customers highlight quick dispatches and responsive agents (notably named staff who resolved refunds), while many others report compatibility problems, faulty cartridges and lengthy or missing refunds. Common themes to check before ordering are product compatibility with your exact printer model, the seller’s stated delivery times and their returns/refund procedure. Where possible use a buyer-protected payment method (several reviewers noted PayPal helped resolve disputes). Keep order and communication records and verify current business status or contactability before placing large orders.