PrinterInks
Experiences & Reviews
PrinterInks is an online retailer of printer consumables aimed at consumers and small businesses. Listings typically include ink and toner cartridges (compatible and branded), plus related supplies and a web ordering channel. People searching reviews will want details on product compatibility, delivery, returns and customer support when comparing suppliers.
Overview & Key Metrics
Our Analysis
Service quality
Customer experiences are split: many praise helpful, named agents who resolved issues, while a similar number report slow or unresponsive support and unresolved refunds.
Value for money
A small set of reviewers mention price: some say prices are reasonable, others feel poor value when cartridges are incompatible or fail soon after use.
User experience
Several reviewers report poor on-site support features: chat not working and long waits, causing frustration when seeking order updates or help.
Product quality
Multiple reports of faulty, incompatible or out-of-date cartridges, including cases where cartridges damaged printers or stopped working after a few pages.
Communication
Communication experiences vary: some customers received prompt, clear replies from named staff; many others report ignored emails, unanswered phones and delayed updates.
Overall experience
Overall impressions range from prompt dispatches and successful resolutions to long waits, unfulfilled orders and ongoing refund disputes.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Great service.
"Made an enquiry and was fully and courteously answered. Will be able to order with confidence from a supp..."
I posted an unfavourable review a week…
"I posted an unfavourable review a week ago. It concerned the over complex returns and refunds procedures. Too many individuals involved and lack of co..."
Failed product and very slow poor quality service
"The first of the four pack of expensive toner cartridges from PrinterInks i inserted failed after printing just a few pages, thereafter i just kept ge..."
Placed an order last week (February…
"Placed an order last week (February 2025) and still waiting for item. I have found out..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I order over a week ago
I order over a week ago. I've received no updates. I've emailed Customer Care twice with no reply. Their Chat function doesn't seem to work. I'...
Failed product and very slow poor quality service
The first of the four pack of expensive toner cartridges from PrinterInks i inserted failed after printing just a few pages, thereafter i just kept ge...
Forget it
Forget it , useless. Apparently they are out...
Buyer Beware !!!
I have used Printerinks previously and have been very satisfied with the service. However I am now awaiting an order and endeavoured to find out when...
Bad Customer Experiemce
I ordered ink for my printer and made payment using my Klarna card. The ink took a few days to arrive even though I was promised a next day delivery....
Abysmal customer care, Shop Elsewhere
Placed my order in July and I'm still waiting for Printerinks to sort themselves out after asking twice for order updates which were ignored I respond...
Toner cartridge broke and damaged printer
I ordered a toner cartridge from PI and it arrived on time etc. I installed it into my printer and worked fine for a few prints until the cartridge br...
AVOID!!!
AVOID!!!! This company used to be good but the the cartridge I ordered this time was NOT compatible as advertised. Support was slow and hopeless. They...
Placed an order last week (February…
Placed an order last week (February 2025) and still waiting for item. I have found out...
Faulty & out of date cartridges - no refund (yet)
Ordered five cartridges for my HP printer on 11 Jan 2025 - arrived quickly, but the first I tried was faulty and then I noticed that two we...
Still no return of payment for the inks that they could not supply
A further update on my payment of over £70 for Canon printer inks that I did not receive( Brother inks were sent instead) Prinkerinks support’s assura...
A further update to poor review
A further update. As a previous customer. I note: 1. Online and telephone orders are dealt with promptly and despatched within 24 hours. 2. It is note...
I posted an unfavourable review a week…
I posted an unfavourable review a week ago. It concerned the over complex returns and refunds procedures. Too many individuals involved and lack of co...
Very poor customer service
Even though they stated that the replacement cartridge for my printer was 100% guaranteed to work it did not. Have now spent three weeks trying to get...
I ordered wrong inks
I placed my order, but upon recieving my receipt, i realised i ordered the incorrect inks. I contacted printerinks and they reimbursed me...
Great service.
Made an enquiry and was fully and courteously answered. Will be able to order with confidence from a supp...
Fast response
Fast response, good , clear explanation of solution to my enquiry and problem...
DISABILITIES CONQUERED.
When I mentioned that I was deaf, Imran immediately sympathised and spoke SLOWLY. He was exceptionally patient and I was very impressed....
Albert was extremely helpful with…
Albert was extremely helpful with answering my enquiry. He replied p...
Iran was very helpful and polite a…
Iran was very helpful and polite a credit...
Conclusion
Reviews show a mixed record for PrinterInks: several customers highlight quick dispatches and responsive agents (notably named staff who resolved refunds), while many others report compatibility problems, faulty cartridges and lengthy or missing refunds. Common themes to check before ordering are product compatibility with your exact printer model, the seller’s stated delivery times and their returns/refund procedure. Where possible use a buyer-protected payment method (several reviewers noted PayPal helped resolve disputes). Keep order and communication records and verify current business status or contactability before placing large orders.