Many customers praise fast delivery, simple online ordering, and competitive prices for ink and paper. Several reviews highlight helpful, polite staff who sorted refunds or replacements. Another group reports late or missing deliveries, refunds that never arrived, and faulty or expired cartridges. Reviews split clearly between very happy buyers and customers describing major service failures.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery on time, well packaged products at a great price.
“Delivered on time, well packaged.”
Ordered wrong inks, company reimbursed promptly and delivered correct items quickly.
“they reimbursed me straight away with no further questions asked.”
Expired cartridges supplied; company demanded proofs then ghosted the customer.
“shipped after the expiry date on the boxes did not work.”
No order updates and customer care unresponsive for over a week.
“I've emailed Customer Care twice with no reply.”
Several reviews describe smooth order handling, fast dispatch, and staff who offer clear fixes. A sizeable group says returns dragged on, refunds were refused, and replacements took a long time and needed repeated follow-up.
Many customers mention good prices and items arriving well packaged and as expected. A smaller set says value felt poor when orders did not arrive or when items turned up damaged or expired.
Customers often describe the ordering process as simple, with easy product search. Some reviewers mention confusion over compatibility, protected or unrecognised cartridges, and occasional parcel mishandling by couriers.
Many reviews say ink and paper quality is reliable for everyday use. A noticeable number of complaints report faulty, leaking, or expired cartridges that caused print failures and, in some cases, damaged printers.
Many reviews praise quick, polite replies by email or chat and name staff who solved problems. Another group reports no response, long waits on chat, and no phone option, leading some to cancel payments or escalate the issue.
Experiences split sharply: when orders go through, delivery is fast and supplies work; when things go wrong, customers report missing orders, slow refunds, and silent support. Some unhappy reviewers question the company’s reliability after failed support and refunds.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Trustpilot (12) · Reviews (1) · Quotes shortened · As of: February 2026
Still waiting and discovered company appears to have ceased trading.
“they have gone out of business”
Received faulty and expired cartridges; return made but refund not yet received.
“three were well past, their use by date.”
Payment not refunded for wrong items despite repeated assurances.
“has still not happened.”
Orders dispatched quickly but compatible inks sometimes not recognised by printers.
“despatched within 24 hours”
Complex returns, but Albert resolved matter and refund received.
“my refund hit my bank today.”
Replacement cartridge failed; slow returns label but refund issued after review.
“They have now given me a full refund .”
Ordered wrong inks, company reimbursed promptly and delivered correct items quickly.
“they reimbursed me straight away with no further questions asked.”
Enquiry answered courteously and supply standards at reasonable prices.
“Made an enquiry and was fully and courteously answered.”
Fast response with clear solution and satisfactory outcome.
“Fast response, good , clear explanation of solution to my enquiry and problem.”
Support staff were patient and resolved the problem for deaf customer.
“When I mentioned that I was deaf, Imran immediately sympathised and spoke SLOWLY.”
Albert replied promptly and courteously to the enquiry.
“Albert was extremely helpful with answering my enquiry.”
Staff member Iran was very helpful and polite, praised by customer.
“Iran was very helpful and polite a credit to your company plz thank him for his help”
The company Printerlink was recommended to me by a coworker, and when I checked their website, I discovered that they offered a large selection of high-quality products at competitive prices.
Rather than calling their customer service department, I decided to write an email to their customer service department instead. I'm pleased I did because my brief email exchange with Laura assisted me in swiftly locating the toner cartridge I needed.
Aside from that, she directed me in the direction of a discount code, which resulted in my placing two orders with them.
Client service that is unrivaled in the industry.
Additionally, I have previously worked with Printerinks and have found their products to be of high quality and value for money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PrinterInks sells printer consumables online. It supplies ink cartridges, toner cartridges, and printer paper for home and business use. Product pages list compatibility details and specifications to help customers match cartridges to printer models. Shoppers can search by printer model or cartridge code and buy through the online checkout. The site also lists returns information and support options for questions and product problems.