Reviews focus on comfort and a high‑quality feel across nightwear and slippers. Many shoppers mention quick packing and clear delivery updates. A smaller number report durability issues after washing, plus isolated problems with delivery or refund follow‑up. Several low‑rating reviews also point to return postage costs and processing fees.
Examples from available reviews (Dec 2019 – Mar 2026).
Paid for next‑day delivery but item delayed and refund issues.
“Shocking service and company runs by Idiots!!!!!”
Duvet cover mis-sized and tore after initial use, disappointing quality.
“a tear appeared along the seam”
Return costs felt unfair: processing fee plus postage increased refund expense.
“company takes a £3.50 processing fee AND charges for postage.”
Owns multiple items and praises their amazing quality and rewards.
“They are all amazing quality.”
Many customers describe fast dispatch and items arriving well packed. Fewer reviews mention delivery delays, and one cites an unresolved refund after paying for a delivery upgrade. Negative service comments often centre on returns handling.
Many reviewers feel the price matches the fabric and fit. Several low‑rating comments question the value once return postage and a processing fee are added. When people praise the price, they usually tie it to fabric quality and fit.
Comfort, softness, and a flattering fit come up often for pyjamas and slippers. A few reviews flag practical snags: thin slipper soles affecting steadiness, items running too long on petite frames, and occasional texture changes after washing. Some slipper styles draw limited but repeat mentions of fur shedding.
A large group of reviews points to soft fabrics, dependable sizing, and neat finishing. A minority report seam tears and ongoing roughness after washing. Packaging and presentation also get frequent praise.
Several customers mention quick, helpful replies and clear updates on back orders or delivery. One reviewer says customer service would not accept a shrinkage complaint. Good communication often links to repeat buying.
Overall feedback leans positive, driven by comfort and strong first impressions of quality. The lowest ratings focus on return costs, refund handling, and occasional durability problems. Those issues account for most critical comments despite broad praise elsewhere.
For each review, the core experience based on original source reviews.
Sources: Reviews (37) · Trustpilot (14) · Reviews (1) · Quotes shortened · As of: March 2026
Long‑time customer praises consistently fabulous quality and value for money.
“Great quality which makes the merch value for money.”
Product praised for lovely style, colour and comfort.
“Very comfortable and stylish.”
Navy slippers match a previous favourite and reviewer expects to be happy.
“The navy ones are exactly like the ones I used to buy from the Bay!”
Appreciates fit and feel, noting absence of modal avoids allergies.
“Lovely fit, gorgeous feel and no modal so no allergies!”
Site is convenient, orders easy; packed well and delivered quickly.
“Very well packed in a nice bag and quick delivery.”
Product is comfortable and helps keep reviewer cool at night.
“So comfortable and keep me cool at night.”
Likes the stock, quality and range available from the brand.
“Love the stock the quality and the range available”
Pleased with purchase, well packed and quickly delivered.
“very plesed with my purchase, well packed and speedy delivery.”
Easy purchase and timely delivery; reusable packaging encourages repeat shopping.
“delivery packaging is reusable”
Excellent delivery and pyjamas praised for fit and quality.
“pyjamas are such great quality and fit.”
Reviewer states their partner loves the items.
“My partner loves them.”
Gift led to repeat purchases; bamboo range helps with night sweats.
“The bamboo range is amazing and feels wonderful against your skin.”
Quick delivery and returnable bag praised; pyjamas look lovely.
“the returnable bag is brilliant”
Top quality pyjamas with perfect sizing and comfort.
“Lovely top quality pajamas.”
Pyjamas loved but too long for petite 5ft2in frame.
“Pyjamas are lovely but would like a pette range”
Teal nightdresses praised for soft fabric and long sleeves.
“The fabric is so soft next to the skin”
Good quality, nicely packaged for gifts and true to size.
“Good quality products.”
Nightshirt fits perfectly and reviewer is very happy.
“perfect fit.”
Husband delighted with cosy pyjamas, elasticated waist and soft fabric.
“loves the soft fabric”
Bought quality nightwear with helpful sizing information and eco packaging.
“Partner delighted at the material, design highlights and colours.”
Received slippers quickly; fit slightly loose but comfortable.
“Speedy delivery in lovely sealed bag.”
Paid for next‑day delivery but item delayed and refund issues.
“Shocking service and company runs by Idiots!!!!!”
Duvet cover mis-sized and tore after initial use, disappointing quality.
“a tear appeared along the seam”
Owns multiple items and praises their amazing quality and rewards.
“They are all amazing quality.”
Pyjamas soften then develop rough texture and take long to dry.
“after a few washes they develop an uncomfortable texture”
Reviewer finds the brand great and pyjamas very comfortable.
“pyjamas are sooo comfy would highly recommend”
Shipping and returns felt unreasonably expensive for a low‑value item.
“delivery and returns is for single (low quality) item is shocking”
Customer services refused to help over multiple pyjamas shrinking after wash.
“Customer Services refused to acknowledge this situation”
Products praised for excellent quality, good price and service.
“Excellent quality products at a good price.”
Return costs felt unfair: processing fee plus postage increased refund expense.
“company takes a £3.50 processing fee AND charges for postage.”
Found quality pyjamas at good sale price; packaging impressed.
“Delivery was a little slow but the packaging was nothing like I’ve seen before !”
Delivery was first‑class and products are well made with perfect sizing.
“Delivery is 1st class”
Enjoys waffle dressing gowns which fit well and wash and dry well.
“Really good size - X/XL - wraps around you !!”
I recently purchased a pair of slippers and nightwear from Pretty You London, and I am thoroughly impressed with the products. The slippers are made with the softest faux fur that makes my feet feel like they're walking on clouds. They are also very stylish, with intricate detailing that makes them stand out.
The nightwear is similarly luxurious; made with premium, breathable materials that make for a comfortable sleep. It feels so soft against my skin that I never want to take it off! I love the unique designs available at Pretty You London which sets them apart from other companies.
What really stood out to me was their attention to detail and quality control; everything arrives in pristine condition without any loose threads or faults. And when I had an issue ordering online, their customer service team was quick to respond and resolve the situation.
Overall, my experience shopping at Pretty You London has been fantastic - great products combined with excellent customer service ensured a happy consomer in me!
Excellent communication about back order and delivery updates.
“immediately notified and was kept up to date on my delivery.”
Loves toe‑post slippers for being pretty, comfortable and fun.
“They are so pretty, comfortable, and fun to wear.”
Fast delivery; slippers praised for great quality and softness.
“Great quality slippers and super soft!”
Reviewer loves slippers and pjs for quality, comfort and appearance.
“Quality and comfy and very pretty!!”
Delivery handled carefully in rain; slippers feel great and look wonderful.
“The slippers feel great, look wonderful.”
Customer requests more thong/toe style slippers in future.
“More thong or toe style slippers, please!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty You London is a UK retailer focused on women’s nightwear, loungewear, and slippers. It sells pyjamas, nightdresses, robes, and home accessories aimed at everyday wear and gifting. The range is sold through an online shop with product pages listing sizing and fabric details. The site also shares care advice and a stated returns policy for online orders.