Reviewers most frequently highlight the brand's responsive customer service and practical support for urgent orders (for example, arranging next‑day delivery or exchanges). Many customers report good fit and satisfactory garment quality, while several praise helpful named staff and event organisation. However, a minority of reviews describe quality failures (stains, fabric damage) and difficulties with refunds or delayed responses. If you are researching Pretty Lavish, consider their strong record on customer support but check return and refund timelines and inspect item descriptions for fabric details before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service responded early and arranged next-day delivery.
“Fantastic customer service!”
Customer alleges missing refund and poor product quality; customer service unhelpful.
“they are now refusing my refund and giving me no evidence it wasn't received.”
Initial delivery and response issues led to delays before eventual resolution.
“dress has stain on a side like someone had already worn it”
Staff helped secure restocked bridesmaid dresses shortly before the wedding.
“The dresses were absolutely beautiful, great quality for the price”
Most reviewers describe fast, helpful customer service and prompt issue resolution; a minority report delays or initial unresponsiveness.
Opinions divide: some praise pricing and refunds, while others say materials felt poor for the price and described fabric failures.
Small sample: attendees found bridal events well organised and dresses comfortable; limited direct comments about the online shopping UX.
Many reviewers report good fit and solid quality; several specific complaints mention stains, seam issues or fabric damage on a few items.
Frequent praise for prompt email replies and named staff members; some reviewers experienced slow or unclear communication especially around returns.
Most customers report a positive overall experience rooted in service and product fit; a minority report unresolved refund or quality disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Knitwear felt soft and looked more expensive, with great service.
“the knitwear is a soft and looks more expensive than it is!!!”
They extended the return window and dress quality exceeded other brands.
“the quality didn’t come close.”
Customer service supported a late return and ensured refund despite delay.
“reassuring me that I would be able to get a refund for the dress”
Clothes consistently great quality and customer service is quick.
“The clothes are always great quality and the customer service is quick and so helpful.”
They responded within 48 hours and resolved the faulty dress issue.
“They responded after 48 hours and were able to resolve my issue no problem.”
High delivery and return fees made shopping prohibitively expensive for this reviewer.
“I’ve spent near on £40 in delivery and return fees”
Customer service helped over busy period and dress quality exceeded expectations.
“Amazing customer service and the quality of the dresses exceeded expectations!”
Customer service was helpful and resolved the issue satisfactorily.
“They were very helpful and resolved my issue satisfactory.”
Customer service provided fast, solutions-oriented responses.
“Great customer service with fast, solutions-oriented response.”
Customer service was personal and helpful; dresses were high quality.
“customer service in particular”
Delivery was quick but postage and return costs were prohibitively high.
“postage to receive item/items and then to return them cost to much”
Bridesmaids' dresses arrived quickly, high quality, and beautifully presented.
“the presentation boxes were beautiful; felt really luxurious.”
Clothes quality is excellent and customer service was helpful.
“The quality of the clothes are amazing I have bought 3 items now from the site.”
They allowed late return credit and responded quickly, even on Christmas Eve.
“they kindly allowed me credit, responding super quickly even on Christmas Eve”
Customer unhappy with heavy refund deductions and poor customer service response.
“they deducted another £12.95 as refund of their shipping costs.”
Staff provided friendly, solutions-focused service and exclusive collection.
“The service at Pretty Lavish is exceptional.”
Company was helpful about delivery and the dress attracted compliments.
“I love my Pretty Lavish Dress, wore it for my work Christmas party and got so many compliments on the dress.”
Customer service allowed refund or credit despite missed return window.
“I emailed the customer service assistants who were super helpful and quick with replying.”
Courier lost returned dresses but customer service arranged refund.
“they sorted it all out and refunded me.”
Pop-up shop visit was enjoyable with friendly staff and lovely pieces.
“All the girls were so lovely, friendly and so helpful.”
Customer service responded early and arranged next-day delivery.
“Fantastic customer service!”
Customer service quickly resolved a sizing issue outside working hours.
“the lovely Hannah helped me very very quickly!”
Customer service replaced a faulty dress quickly and professionally.
“replacing my dress without any hassle.”
Initial delivery and response issues led to delays before eventual resolution.
“dress has stain on a side like someone had already worn it”
Customer service guided me clearly and was very positive.
“Lovely customer service experience,”
Attended a well-organised bridal event and learned from hair and makeup artist.
“Really lovely event, well organised”
The bridal event was welcoming and enjoyable.
“Absolutely loved the bridal event!”
Dress material melted and felt poor quality despite high price.
“the dress got melted with one iron try.”
Issues were quickly rectified and sustainability efforts appreciated.
“they were very quick to rectify them.”
Customer service promptly resolved a small dress issue.
“my query was quickly answered and the issue promptly resolved.”
Customer service reimbursed promptly after a missing dress delivery.
“Great service from team and reimbursed within days.”
Staff replied quickly and helped with the query.
“Chantelle was fab - thank you!”
Customer service found and suggested an alternative dress promptly.
“The customer service from this company is excellent!”
Staff helped secure restocked bridesmaid dresses shortly before the wedding.
“The dresses were absolutely beautiful, great quality for the price”
Chantelle provided personalised help locating stock and praised quality.
“Chantelle at Pretty Lavish was so helpful”
Team sourced a sample dress and delivered it quickly in good condition.
“the team managed to find me one from the sample sale”
Repeat customer praised consistent customer care and efficient refund handling.
“always a great customer care experience”
Customer service helped with account issues and extended return deadline.
“even let me extend the return date”
Refund took longer than expected but eventually processed.
“No other online shop I use takes anything near this length of time.. very disappointing”
Customer alleges missing refund and poor product quality; customer service unhelpful.
“they are now refusing my refund and giving me no evidence it wasn't received.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Lavish is a womenswear fashion retailer offering dresses, knitwear and occasionwear through direct online sales and in-person events. The brand markets clothing for everyday and special occasions and provides customer support channels for orders, returns and fittings. Consumers researching reviews typically look for information about product fit and quality, event experiences and post-purchase service.