Customers often call the clothing premium-feeling, especially occasionwear and knitwear. Many say staff respond quickly and focus on solutions. The most repeated complaint is high delivery and return fees, sometimes with deductions from refunds. A small number of reviews mention product faults and refund disputes that were not resolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Knitwear felt soft and looked more expensive, with great service.
“the knitwear is a soft and looks more expensive than it is!!!”
Customer service helped over busy period and dress quality exceeded expectations.
“Amazing customer service and the quality of the dresses exceeded expectations!”
High delivery and return fees made shopping prohibitively expensive for this reviewer.
“I’ve spent near on £40 in delivery and return fees”
Customer unhappy with heavy refund deductions and poor customer service response.
“they deducted another £12.95 as refund of their shipping costs.”
Reviewers often praise quick, solutions-focused support that arranged refunds, exchanges, and exceptions to return windows. Positive comments frequently mention staff by name and note personalised replies. A smaller set of reviews describe unhelpful interactions or refund claims that stayed unresolved.
Several reviewers point to delivery and return fees as a major cost barrier. Positive feedback ties value to how the items look and how they arrive. Cost complaints appear less often, but they stand out.
Multiple accounts describe both in-person events and online shopping as pleasant and well organised. In several cases, customers say issues were fixed quickly after the first problem. A few shoppers report refunds taking longer than expected.
Many reviews describe the fabrics and finishes as high quality, with strong presentation and a premium feel. A small number mention faults, wrong colours, or fabric failures. Praise dominates, with a few isolated quality issues.
Customers often report fast replies, usually within a day and sometimes outside normal hours. Staff are described as clear and helpful with returns, sizing, and stock checks. A minority mention slow refund timelines or missing proof for returned items.
Most reviews are strongly positive about how the products look and the help from staff. The sharpest negative comments focus on fees, refund deductions, and occasional defects. Overall feedback shows a clear split between high praise and these specific problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Knitwear felt soft and looked more expensive, with great service.
“the knitwear is a soft and looks more expensive than it is!!!”
They extended the return window and dress quality exceeded other brands.
“the quality didn’t come close.”
Customer service supported a late return and ensured refund despite delay.
“reassuring me that I would be able to get a refund for the dress”
Clothes consistently great quality and customer service is quick.
“The clothes are always great quality and the customer service is quick and so helpful.”
They responded within 48 hours and resolved the faulty dress issue.
“They responded after 48 hours and were able to resolve my issue no problem.”
High delivery and return fees made shopping prohibitively expensive for this reviewer.
“I’ve spent near on £40 in delivery and return fees”
Customer service helped over busy period and dress quality exceeded expectations.
“Amazing customer service and the quality of the dresses exceeded expectations!”
Customer service was helpful and resolved the issue satisfactorily.
“They were very helpful and resolved my issue satisfactory.”
Customer service provided fast, solutions-oriented responses.
“Great customer service with fast, solutions-oriented response.”
Customer service was personal and helpful; dresses were high quality.
“customer service in particular”
Delivery was quick but postage and return costs were prohibitively high.
“postage to receive item/items and then to return them cost to much”
Bridesmaids' dresses arrived quickly, high quality, and beautifully presented.
“the presentation boxes were beautiful; felt really luxurious.”
Clothes quality is excellent and customer service was helpful.
“The quality of the clothes are amazing I have bought 3 items now from the site.”
They allowed late return credit and responded quickly, even on Christmas Eve.
“they kindly allowed me credit, responding super quickly even on Christmas Eve”
Customer unhappy with heavy refund deductions and poor customer service response.
“they deducted another £12.95 as refund of their shipping costs.”
Staff provided friendly, solutions-focused service and exclusive collection.
“The service at Pretty Lavish is exceptional.”
Company was helpful about delivery and the dress attracted compliments.
“I love my Pretty Lavish Dress, wore it for my work Christmas party and got so many compliments on the dress.”
Customer service allowed refund or credit despite missed return window.
“I emailed the customer service assistants who were super helpful and quick with replying.”
Courier lost returned dresses but customer service arranged refund.
“they sorted it all out and refunded me.”
Pop-up shop visit was enjoyable with friendly staff and lovely pieces.
“All the girls were so lovely, friendly and so helpful.”
Customer service responded early and arranged next-day delivery.
“Fantastic customer service!”
Customer service quickly resolved a sizing issue outside working hours.
“the lovely Hannah helped me very very quickly!”
Customer service replaced a faulty dress quickly and professionally.
“replacing my dress without any hassle.”
Initial delivery and response issues led to delays before eventual resolution.
“dress has stain on a side like someone had already worn it”
Customer service guided me clearly and was very positive.
“Lovely customer service experience,”
Attended a well-organised bridal event and learned from hair and makeup artist.
“Really lovely event, well organised”
The bridal event was welcoming and enjoyable.
“Absolutely loved the bridal event!”
Dress material melted and felt poor quality despite high price.
“the dress got melted with one iron try.”
Issues were quickly rectified and sustainability efforts appreciated.
“they were very quick to rectify them.”
Customer service promptly resolved a small dress issue.
“my query was quickly answered and the issue promptly resolved.”
Customer service reimbursed promptly after a missing dress delivery.
“Great service from team and reimbursed within days.”
Staff replied quickly and helped with the query.
“Chantelle was fab - thank you!”
Customer service found and suggested an alternative dress promptly.
“The customer service from this company is excellent!”
Staff helped secure restocked bridesmaid dresses shortly before the wedding.
“The dresses were absolutely beautiful, great quality for the price”
Chantelle provided personalised help locating stock and praised quality.
“Chantelle at Pretty Lavish was so helpful”
Team sourced a sample dress and delivered it quickly in good condition.
“the team managed to find me one from the sample sale”
Repeat customer praised consistent customer care and efficient refund handling.
“always a great customer care experience”
Customer service helped with account issues and extended return deadline.
“even let me extend the return date”
Refund took longer than expected but eventually processed.
“No other online shop I use takes anything near this length of time.. very disappointing”
Customer alleges missing refund and poor product quality; customer service unhelpful.
“they are now refusing my refund and giving me no evidence it wasn't received.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Lavish is a UK womenswear retailer focused on occasionwear and dresses. The range includes bridesmaid and bridal styles, day-to-night dresses, and knitwear. It sells through an e-commerce website with product pages listing fabrics, sizes, and care instructions. The site supports online ordering, card payments, and delivery to UK addresses.