Reviews Analysed
21
We Collect & Analyse Reviews
Pretty Lavish
Experiences & Reviews
Pretty Lavish is a womenswear fashion retailer offering dresses, knitwear and occasionwear through direct online sales and in-person events. The brand markets clothing for everyday and special occasions and provides customer support channels for orders, returns and fittings. Consumers researching reviews typically look for information about product fit and quality, event experiences and post-purchase service.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful customer service and prompt issue resolution; a minority report delays or initial unresponsiveness.
Share
Strong
24%
💰
Value for money
Opinions divide: some praise pricing and refunds, while others say materials felt poor for the price and described fabric failures.
Share
Mixed
6%
⚡
User experience
Small sample: attendees found bridal events well organised and dresses comfortable; limited direct comments about the online shopping UX.
Share
Mixed
4%
🔧
Product quality
Many reviewers report good fit and solid quality; several specific complaints mention stains, seam issues or fabric damage on a few items.
Share
Strong
17%
📞
Communication
Frequent praise for prompt email replies and named staff members; some reviewers experienced slow or unclear communication especially around returns.
Share
Strong
22%
⭐
Overall experience
Most customers report a positive overall experience rooted in service and product fit; a minority report unresolved refund or quality disputes.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Fantastic customer service
"Fantastic customer service! I accidentally clicked standard delivery for a dress I need for a wedding tomorrow and contacted PL immediately outside th..."
Charlotte Choules
Trustpilot
Sep 30, 2025
Featured for: Quick, proactive delivery support
Bad quality and poor customer service
"I bought £300 worth of items as I had a birthday party to attend. The quality was not as good as it used to be so I sent all but one item back, ordere..."
Jen B
Trustpilot
Sep 30, 2025
Featured for: Negative: quality and refunds
Some issues
"Disappointing at first: Firstly their currier delivered my item to wrong address, emailed prettylavish customer service - no answer. Finally found whe..."
Inga
Trustpilot
Sep 30, 2025
Featured for: Delivery error, stain, slow replies
Erin was so helpful with bridesmaid dresses!
"Erin was so helpful when I was struggling with sold out bridesmaid dresses. She kept me informed on the restock dates and even though it was close (10..."
Rosie
Trustpilot
Sep 30, 2025
Featured for: Bridesmaid help; positive quality mention
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Charlotte Choules
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service! I accidentally clicked standard delivery for a dress I need for a wedding tomorrow and contacted PL immediately outside th...
A
Alex
trustpilot.com
Sep 30, 2025
After ordering the wrong size
After ordering the wrong size, the lovely Hannah helped me very very quickly! I submitted my query at 10 to 8 at night, outwith their working hours an...
S
Sue
trustpilot.com
Sep 30, 2025
Review for Pretty Lavish
Review for Pretty Lavish I had an amazing experience with Pretty Lavish! I noticed a small material fault with a dress I purchased, and their customer...
I
Inga
trustpilot.com
Sep 30, 2025
Some issues
Disappointing at first: Firstly their currier delivered my item to wrong address, emailed prettylavish customer service - no answer. Finally found whe...
C
Charlotte
trustpilot.com
Sep 30, 2025
Lovely customer service experience
Lovely customer service experience, they guided me through everythi...
C
Consumer
trustpilot.com
Sep 30, 2025
Lovely Bridal Event
Really lovely event, well organised and le...
D
Demi
trustpilot.com
Sep 30, 2025
Absolutely loved the bridal event
Absolutely loved the bridal event! Every...
M
MCortexa
trustpilot.com
Sep 30, 2025
Not worth it
Very disappointed from this brand. Given the fact that the dress prices are >£100 I was expecting good material but not. I got a dress which is: 100%...
P
Pamela
trustpilot.com
Sep 30, 2025
Had an issue with a couple of dresses…
Had an issue with a couple of dresses and they were very quick...
S
Steph
trustpilot.com
Sep 30, 2025
I have recently experienced great…
I have recently experienced great customer service following a small issue with a dress recei...
T
Tracy Worswick
trustpilot.com
Sep 30, 2025
Great customer service and email…
Great customer service and email contact. I ordered 3 dresses and only 2 arrived. Great servi...
S
Sam Young
trustpilot.com
Sep 30, 2025
Fab service
Quick reply, professional and friendly and helped with m...
P
Phil May
trustpilot.com
Sep 30, 2025
The customer service from this company is excellent!
The customer service from this company is excellent! Andi informed me that the dress I was after was not going to be restocked and also took the time...
R
Rosie
trustpilot.com
Sep 30, 2025
Erin was so helpful with bridesmaid dresses!
Erin was so helpful when I was struggling with sold out bridesmaid dresses. She kept me informed on the restock dates and even though it was close (10...
C
Carly Knight
trustpilot.com
Sep 30, 2025
Chantelle at Pretty Lavish was so…
Chantelle at Pretty Lavish was so helpful, I was looking for stores that stocked PL, instead of just listing, Chantelle asked for my postcode a...
E
Ella
trustpilot.com
Sep 30, 2025
Great Service
I was looking for a bridesmaids dress that was out of stock on the website but the team managed to find me one from the sample sale and it ar...
N
NANA ASHIE
trustpilot.com
Sep 30, 2025
Returning customer to pretty lavish…
Returning customer to pretty lavish always a great customer care experience and they never compromise on quality of clothing and perfect fit for body...
L
Leanne Miller
trustpilot.com
Sep 30, 2025
Great customer service
I really appreciated the customer service with pretty lavish. I was struggling to return my dresses or locate my account, as my phone/email etc was ha...
J
Janet Pye
trustpilot.com
Sep 30, 2025
Refund take too long …
My order was returned almost 2 weeks ago, they issued the refund yesterday , still not in my bank account. No other online shop I use takes anything n...
J
Jen B
trustpilot.com
Sep 30, 2025
Bad quality and poor customer service
I bought £300 worth of items as I had a birthday party to attend. The quality was not as good as it used to be so I sent all but one item back, ordere...
Conclusion
Reviewers most frequently highlight the brand's responsive customer service and practical support for urgent orders (for example, arranging next‑day delivery or exchanges). Many customers report good fit and satisfactory garment quality, while several praise helpful named staff and event organisation. However, a minority of reviews describe quality failures (stains, fabric damage) and difficulties with refunds or delayed responses. If you are researching Pretty Lavish, consider their strong record on customer support but check return and refund timelines and inspect item descriptions for fabric details before purchase.