Customers often call the clothing premium-feeling, especially occasionwear and knitwear. Many say staff respond quickly and focus on solutions. The most repeated complaint is high delivery and return fees, sometimes with deductions from refunds. A small number of reviews mention product faults and refund disputes that were not resolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Knitwear felt soft and looked more expensive, with great service.
“the knitwear is a soft and looks more expensive than it is!!!”
Customer service helped over busy period and dress quality exceeded expectations.
“Amazing customer service and the quality of the dresses exceeded expectations!”
High delivery and return fees made shopping prohibitively expensive for this reviewer.
“I’ve spent near on £40 in delivery and return fees”
Customer unhappy with heavy refund deductions and poor customer service response.
“they deducted another £12.95 as refund of their shipping costs.”
Reviewers often praise quick, solutions-focused support that arranged refunds, exchanges, and exceptions to return windows. Positive comments frequently mention staff by name and note personalised replies. A smaller set of reviews describe unhelpful interactions or refund claims that stayed unresolved.
Several reviewers point to delivery and return fees as a major cost barrier. Positive feedback ties value to how the items look and how they arrive. Cost complaints appear less often, but they stand out.
Multiple accounts describe both in-person events and online shopping as pleasant and well organised. In several cases, customers say issues were fixed quickly after the first problem. A few shoppers report refunds taking longer than expected.
Many reviews describe the fabrics and finishes as high quality, with strong presentation and a premium feel. A small number mention faults, wrong colours, or fabric failures. Praise dominates, with a few isolated quality issues.
Customers often report fast replies, usually within a day and sometimes outside normal hours. Staff are described as clear and helpful with returns, sizing, and stock checks. A minority mention slow refund timelines or missing proof for returned items.
Most reviews are strongly positive about how the products look and the help from staff. The sharpest negative comments focus on fees, refund deductions, and occasional defects. Overall feedback shows a clear split between high praise and these specific problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I'm thrilled with my purchase. I ordered a Cream Hayden Kimono Sleeve Jumper from the Pretty Lavish website. I'm 5'3," and it fits perfectly. It's not too long or short. And the material is excellent. The price was incredible, and shipping was free, which was. I will only give it four stars because I ordered light beige and white.
It was a little bit of a disappointment, but it's not that big of a deal. I will exchange it for the right color. All in all, I am delighted with my purchase. Thank you! I would recommend this product to anyone looking for a basic, good-quality jumper.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Lavish is a UK womenswear retailer focused on occasionwear and dresses. The range includes bridesmaid and bridal styles, day-to-night dresses, and knitwear. It sells through an e-commerce website with product pages listing fabrics, sizes, and care instructions. The site supports online ordering, card payments, and delivery to UK addresses.