Reviewers most frequently highlight the brand's responsive customer service and practical support for urgent orders (for example, arranging next‑day delivery or exchanges). Many customers report good fit and satisfactory garment quality, while several praise helpful named staff and event organisation. However, a minority of reviews describe quality failures (stains, fabric damage) and difficulties with refunds or delayed responses. If you are researching Pretty Lavish, consider their strong record on customer support but check return and refund timelines and inspect item descriptions for fabric details before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service responded early and arranged next-day delivery.
“Fantastic customer service!”
Customer alleges missing refund and poor product quality; customer service unhelpful.
“they are now refusing my refund and giving me no evidence it wasn't received.”
Initial delivery and response issues led to delays before eventual resolution.
“dress has stain on a side like someone had already worn it”
Staff helped secure restocked bridesmaid dresses shortly before the wedding.
“The dresses were absolutely beautiful, great quality for the price”
Most reviewers describe fast, helpful customer service and prompt issue resolution; a minority report delays or initial unresponsiveness.
Opinions divide: some praise pricing and refunds, while others say materials felt poor for the price and described fabric failures.
Small sample: attendees found bridal events well organised and dresses comfortable; limited direct comments about the online shopping UX.
Many reviewers report good fit and solid quality; several specific complaints mention stains, seam issues or fabric damage on a few items.
Frequent praise for prompt email replies and named staff members; some reviewers experienced slow or unclear communication especially around returns.
Most customers report a positive overall experience rooted in service and product fit; a minority report unresolved refund or quality disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I'm thrilled with my purchase. I ordered a Cream Hayden Kimono Sleeve Jumper from the Pretty Lavish website. I'm 5'3," and it fits perfectly. It's not too long or short. And the material is excellent. The price was incredible, and shipping was free, which was. I will only give it four stars because I ordered light beige and white.
It was a little bit of a disappointment, but it's not that big of a deal. I will exchange it for the right color. All in all, I am delighted with my purchase. Thank you! I would recommend this product to anyone looking for a basic, good-quality jumper.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Lavish is a womenswear fashion retailer offering dresses, knitwear and occasionwear through direct online sales and in-person events. The brand markets clothing for everyday and special occasions and provides customer support channels for orders, returns and fittings. Consumers researching reviews typically look for information about product fit and quality, event experiences and post-purchase service.