Reviews Analysed
21
We Collect & Analyse Reviews
Pretty Green
Experiences & Reviews
Pretty Green is a British menswear label founded in 2009, known for heritage-inspired clothing, polos, parkas, footwear and accessories. The brand sells through its website and physical stores and positions itself in the premium high-street segment. Consumers searching reviews typically look for fit, craftsmanship, returns policy and customer service experiences.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Customer service is frequently praised for fast, helpful responses and efficient resolution of orders, exchanges and refunds.
Share
Strong
24%
💰
Value for money
Some reviewers cite good value and successful discount refunds; others report dissatisfaction with return fees and deductions from refunds.
Share
Mixed
13%
⚡
User experience
Site navigation and checkout are described as clear by some, but order-confirmation, address auto-fill and sizing information cause buying friction.
Share
Weak
7%
🔧
Product quality
Many reviewers describe well-made, stylish garments, while a recurring issue is inconsistent sizing and occasional faulty items on receipt.
Share
Mixed
13%
📞
Communication
Named support agents are often praised for quick, clear replies and proactive fixes; a minority report delayed or ignored emails and delivery confusion.
Share
Strong
16%
⭐
Overall experience
Most customers report positive purchases and repeat buying, but a significant minority report frustrating returns, sizing problems and communication lapses.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Faulty item
"Received a faulty item (had a hole in the stitching). Attempted to contact customer services, only way appears by email. Sent two emails, both of whic..."
customer
Trustpilot
Sep 30, 2025
Featured for: Ignored emails, faulty item
Excellent Customer Service
"Ive bought many items from Pretty Green and have always rated their products. However, I had a nightmare at the weekend and ordered a Polo Shirt in th..."
Rob Evans
Trustpilot
Sep 30, 2025
Featured for: Fast refund, responsive customer service
This brand has some of the nicest…
"This brand has some of the nicest looking gear but for some unknown reason can not get the sizing right or shape it’s mad!. Sometimes XS is small or m..."
David McCue
Trustpilot
Sep 30, 2025
Featured for: Inconsistent sizing, baggy sleeves
Got discount added next day ,fast delivery
"The parka i picked never had a discount when I ordered ,but next day it had the discount, quick email..."
Jay Skiffington
Trustpilot
Sep 30, 2025
Featured for: Discount refunded, quick delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mark H
trustpilot.com
Sep 30, 2025
Fantastic customer service
Made an order over the weekend and didn’t receive confirmation. Emailed customer services for help and Jasmine answe...
S
Steve
trustpilot.com
Sep 30, 2025
I love Pretty Green Parkas and Polo…
I love Pretty Green Parkas and Polo shirts. However, I wanted to get to the bottom of sizing, what is the difference between a L5 and a L? I’ve bough...
c
customer
trustpilot.com
Sep 30, 2025
Faulty item
Received a faulty item (had a hole in the stitching). Attempted to contact customer services, only way appears by email. Sent two emails, both of whic...
M
Mr Darryl Salisbury
trustpilot.com
Sep 30, 2025
Problem with delivery resolved quickly and professionally.
Ordered two items that where delivered to the wrong address. Jasmine immediately sought to...
R
Rogers Will
trustpilot.com
Sep 30, 2025
My favourite clothing range with great…
My favourite clothing range with g...
R
Rob Evans
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Ive bought many items from Pretty Green and have always rated their products. However, I had a nightmare at the weekend and ordered a Polo Shirt in th...
M
Melissa Hales
trustpilot.com
Sep 30, 2025
Great customer service to resolve a…
Great customer service to resolve...
V
Vodkamolly
trustpilot.com
Sep 30, 2025
Quality t shirt
Got the t shirt in the clearance sale then another 50% off so £15. The t shirt was faulty, a little hole in it but s...
T
Tim Broughton
trustpilot.com
Sep 30, 2025
Great customer service
...
N
Nick Charlton
trustpilot.com
Sep 30, 2025
Knowledgeable about the brand and understand its heritage
The Pretty Green customer services team (Jasmine in particular) could not have done more to resolve my issue- not only...
M
Mrs Roscoe
trustpilot.com
Sep 30, 2025
Had an issue with a refund to begin…
Had an issue with a refund to begin with, but after contacting customer care Jasmine dealt wit...
D
Darren Graham
trustpilot.com
Sep 30, 2025
Been a customer since the brand…
Been a customer since the brand started. Always happy with my purcha...
A
AKV
trustpilot.com
Sep 30, 2025
Ordered some gifts for my husbands…
Ordered some gifts for my husbands birthday and realised the system had auto populated an incorrect first line of address. Worried it would not be del...
J
Jay Skiffington
trustpilot.com
Sep 30, 2025
Got discount added next day ,fast delivery
The parka i picked never had a discount when I ordered ,but next day it had the discount, quick email...
M
Mr D Sarker
trustpilot.com
Sep 30, 2025
Coat exchange
The coat I was ordered was too big. Jasmine efficiently arranged an exchange. It has yet to...
J
Jessica Abbott
trustpilot.com
Sep 30, 2025
Terrible
I will start off by saying I will never order from this site again! The customer service is appalling. I ordered a t-shirt in the Black Friday sales a...
L
Lesley Chambers-Law
trustpilot.com
Sep 30, 2025
Rubbish customer service
Ordered garment for my nephews Christmas with plenty time for delivery - that you pay...
D
David McCue
trustpilot.com
Sep 30, 2025
This brand has some of the nicest…
This brand has some of the nicest looking gear but for some unknown reason can not get the sizing right or shape it’s mad!. Sometimes XS is small or m...
C
Craig
trustpilot.com
Sep 30, 2025
Beware of the refund policy.
As a regular customer of Pretty Green for a number of years, I’ve recently been reminded of their shoddy returns policy. I purchased 3 items, two didn...
M
Mrs F
trustpilot.com
Sep 30, 2025
Christmas returns
Ordered an item on 27th November for a Christmas gift. Tried to return it on 1st January to be told I’m too late. Strict 30 day...
Conclusion
Reviews signal reliably strong customer support in many cases, with multiple reports of fast responses, agent-level help and rapid refunds. Product feedback is mixed: customers praise the brand’s style and craftsmanship but repeatedly note inconsistent sizing and occasional faulty items. Return costs and strict 30-day rules recur as pain points, with several reviewers reporting deducted postage or having to pay return labels. For shoppers: expect helpful customer service often, check sizing carefully before buying online, and factor potential return costs into the purchase decision.