Reviews signal reliably strong customer support in many cases, with multiple reports of fast responses, agent-level help and rapid refunds. Product feedback is mixed: customers praise the brand’s style and craftsmanship but repeatedly note inconsistent sizing and occasional faulty items. Return costs and strict 30-day rules recur as pain points, with several reviewers reporting deducted postage or having to pay return labels. For shoppers: expect helpful customer service often, check sizing carefully before buying online, and factor potential return costs into the purchase decision.
Examples from available reviews (Feb 2018 – Feb 2026).
Received a faulty item and emails to customer services were ignored.
“Received a faulty item (had a hole in the stitching).”
Customer service quickly processed a refund within 48 hours after ordering wrong size.
“Refund paid within 48hrs.”
Sizing is inconsistent and coat sleeves are overly baggy across products.
“arms that are enormously baggy”
Received a discount refund quickly and parka arrived promptly and fitted well.
“Parka arrived quickly ,fits perfectly 👌🏻”
Customer service is frequently praised for fast, helpful responses and efficient resolution of orders, exchanges and refunds.
Some reviewers cite good value and successful discount refunds; others report dissatisfaction with return fees and deductions from refunds.
Site navigation and checkout are described as clear by some, but order-confirmation, address auto-fill and sizing information cause buying friction.
Many reviewers describe well-made, stylish garments, while a recurring issue is inconsistent sizing and occasional faulty items on receipt.
Named support agents are often praised for quick, clear replies and proactive fixes; a minority report delayed or ignored emails and delivery confusion.
Most customers report positive purchases and repeat buying, but a significant minority report frustrating returns, sizing problems and communication lapses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Recent purchases showed poorer quality and detail, and customer service delayed response.
“quality and detail has gone downhill, pictures wrong on website and still waiting for a reply 17 days after I raised an issue.”
Missing delivery was resolved quickly by excellent customer service.
“I contacted customer service and they sorted out everything very quickly.”
Customer claims no refund and poor response from customer service after returns.
“I've sent stuff back and I’ve had no refund, they won’t respond.”
Jacket dye ran, staining clothes and skin, and company offered only a returns label.
“the dye from the jacket ran significantly upon wearing, causing damage to the clothing I wore underneath and staining my skin blue.”
Package arrived empty, refund issued, customer will not order direct again.
“I had a empty package arrive on delivery”
Shoes were poorer quality than photos and returns were charged £6.99.
“Poor quality shoes, not as nice as the photos.”
Bag strap broke quickly twice despite light use, showing poor durability.
“I bought a PG bag which broke almost immediately where the shoulder strap meets the bag”
Parcel went missing and customer service (Joseph) was unhelpful.
“there customer service was rubbish a man called Joseph was in charge off my case and he as been no help what so ever”
Excellent customer service provided by Jasmine.
“Excellent customer service provided from Jasmine”
Customer service replied in under five minutes and confirmed my order.
“Jasmine answered and helped with confirmation in less than 5 mins...”
Customer asks about confusing sizing differences between L5 and L.
“what is the difference between a L5 and a L?”
Received a faulty item and emails to customer services were ignored.
“Received a faulty item (had a hole in the stitching).”
Delivery error was promptly and professionally resolved by customer service.
“Jasmine immediately sought to resolve the matter, which she did promptly and professionally.”
Reviewer is a fan of the clothing range and customer service.
“My favourite clothing range with great products and customer service”
Customer service quickly processed a refund within 48 hours after ordering wrong size.
“Refund paid within 48hrs.”
Customer service resolved a small gift voucher issue.
“Great customer service to resolve a small issue with a gift voucher”
Faulty clearance t-shirt exchanged after customer service sent free returns label.
“They sent me a free returns label and were able to send me another t shirt.”
Reviewer reports great customer service.
“Great customer service”
Customer service representative went beyond to resolve the issue professionally.
“She went beyond.”
Customer service resolved a refund issue rapidly and professionally.
“Jasmine dealt with my refund in a professional manner and in a rapid and timely manner.”
Longtime customer praises purchases and helpful customer service (Joseph).
“Been a customer since the brand started. Always happy with my purchases and great customer service.”
Customer service fixed an auto-populated address error within ten minutes.
“Jasmine at customer service responded to my email within 10 mins and had it all resolved with the warehouse.”
Received a discount refund quickly and parka arrived promptly and fitted well.
“Parka arrived quickly ,fits perfectly 👌🏻”
Customer service arranged an exchange efficiently but return cost was charged.
“Jasmine efficiently arranged an exchange.”
Customer describes long, frustrating exchange process and poor customer service.
“This whole process was just to time consuming and frustrating that I would not buy again from this company.”
Order was late despite paying for delivery and customer service needed chasing.
“Had to chase them not once but twice and they have only just arrived tday!”
Sizing is inconsistent and coat sleeves are overly baggy across products.
“arms that are enormously baggy”
Returns policy charged postage both ways and deducted postage from refund.
“They are literally the only company I use that charges you at both ends”
Strict 30-day returns policy prevented returning a Christmas gift.
“Tried to return it on 1st January to be told I’m too late. Strict 30 day returns even over Christmas.”
Customer forced to pay multiple return fees and felt unfairly charged.
“I am made to pay for return postage so that’s £4.99 each way.”
Quality and sizing have worsened and returns now incur a £5 charge.
“Quality has significantly deteriorated over the years.”
Reviewer describes a styled look wearing Pretty Green with chosen footwear.
“I don a French undercut look with proper expsive peaky blinder cap, with my pretty green,”
No replies by phone or email from customer service; save your money.
“No customer service department, try and call their number, I have been for 3 days, try sending an email, I have no reply.”
Material was thin and customer service denied receiving returns.
“Cheap thin material , when you send do a return they deny having received it”
I recently had the pleasure of shopping at Pretty Green's online store and I must say, it was an exceptional experience. The website is easy to navigate with clear categories for clothing, accessories, and footwear. It also showcases the latest arrivals and collections in a visually appealing manner.
What impressed me most about Pretty Green were their unique designs with a modern twist. Each piece reflects the brand's style which blends classic British tailoring with contemporary trends. Additionally, quality craftsmanship can be seen in every garment.
The ordering process was seamless with various payment options available including PayPal which made checkout stress-free. Shipping was quick too as my items arrived within a few days well-packaged.
Overall, I highly recommend Pretty Green for those looking for stylish clothing that has both traditional and current elements infused into each design. Their excellent customer service combined with high-quality products make them stand out from other fashion retailers
Reviewer complains sizing inconsistency and lack of larger sizes like 3XL.
“im now never ordering pg again as everytime the stuff i buy goes back its false advertising to say model wears medium an hes 6ft plus.”
Purchased multiple items; quality clothing and great service.
“I have purchased 3 coats 1 Sweat 1 tee Shirt quality clothing great service.”
Order not delivered and company stopped communicating despite holding funds.
“The customer service is a joke! I ordered t-shirts for Xmas, on 25/11. They were never delivered.”
No dispatch notification and no response from customer service despite multiple emails and calls.
“ive emailed 5 times just got the normal automated response. phoned customer service left it ringing for 20min no answer.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Green is a British menswear label founded in 2009, known for heritage-inspired clothing, polos, parkas, footwear and accessories. The brand sells through its website and physical stores and positions itself in the premium high-street segment. Consumers searching reviews typically look for fit, craftsmanship, returns policy and customer service experiences.