Reviews signal reliably strong customer support in many cases, with multiple reports of fast responses, agent-level help and rapid refunds. Product feedback is mixed: customers praise the brand’s style and craftsmanship but repeatedly note inconsistent sizing and occasional faulty items. Return costs and strict 30-day rules recur as pain points, with several reviewers reporting deducted postage or having to pay return labels. For shoppers: expect helpful customer service often, check sizing carefully before buying online, and factor potential return costs into the purchase decision.
Examples from available reviews (Feb 2018 – Feb 2026).
Received a faulty item and emails to customer services were ignored.
“Received a faulty item (had a hole in the stitching).”
Customer service quickly processed a refund within 48 hours after ordering wrong size.
“Refund paid within 48hrs.”
Sizing is inconsistent and coat sleeves are overly baggy across products.
“arms that are enormously baggy”
Received a discount refund quickly and parka arrived promptly and fitted well.
“Parka arrived quickly ,fits perfectly 👌🏻”
Customer service is frequently praised for fast, helpful responses and efficient resolution of orders, exchanges and refunds.
Some reviewers cite good value and successful discount refunds; others report dissatisfaction with return fees and deductions from refunds.
Site navigation and checkout are described as clear by some, but order-confirmation, address auto-fill and sizing information cause buying friction.
Many reviewers describe well-made, stylish garments, while a recurring issue is inconsistent sizing and occasional faulty items on receipt.
Named support agents are often praised for quick, clear replies and proactive fixes; a minority report delayed or ignored emails and delivery confusion.
Most customers report positive purchases and repeat buying, but a significant minority report frustrating returns, sizing problems and communication lapses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Placed order but no dispatched email; phone and emails unanswered.
“Terrible customer service. Placed a order 6 days ago I've received no dispatched email.”
Reviewer praises selection, quality, and aftercare service along with good sale reductions.
“Love the selection of items a the fantastic quality”
Consistently good products delivered on time at good prices.
“Always good stuff. Always on time. Good prices”
Quality gear and kept up to date with delivery times.
“Quality gear from a quality company, kept up to date with delivery times”
Knitted jacquard polo arrived promptly, beautifully presented and perfect.
“ordered a knitted jacquard polo, arrived promptly and was perfection.”
Jacket arrived well packed with super-fast delivery.
“Great jacket Super fast delivery Well packed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Green is a British menswear label founded in 2009, known for heritage-inspired clothing, polos, parkas, footwear and accessories. The brand sells through its website and physical stores and positions itself in the premium high-street segment. Consumers searching reviews typically look for fit, craftsmanship, returns policy and customer service experiences.