Reviews split between service and product. Several customers mention fast, effective help from named agents and quick deliveries. Others describe quality problems such as dye transfer, broken straps, and poor stitching. Many also flag return postage fees and refunds that arrive late or not at all.
Examples from available reviews (Feb 2018 – Mar 2026).
Customer service replied in under five minutes and confirmed my order.
“Jasmine answered and helped with confirmation in less than 5 mins...”
Jacket dye ran, staining clothes and skin, and company offered only a returns label.
“the dye from the jacket ran significantly upon wearing, causing damage to the clothing I wore underneath and staining my skin blue.”
No dispatch notification and no response from customer service despite multiple emails and calls.
“ive emailed 5 times just got the normal automated response. phoned customer service left it ringing for 20min no answer.”
Customer forced to pay multiple return fees and felt unfairly charged.
“I am made to pay for return postage so that’s £4.99 each way.”
Positive comments often point to named support agents who sorted orders and refunds in minutes or within a few days. Many other customers describe emails that go unanswered, long waits, and issues that never get resolved. The feedback swings between quick, personal support and drawn-out service problems.
Several customers object to return postage being deducted from refunds and to paying return shipping both ways, sometimes quoting exact amounts. Others say deliveries arrived on time and that coats and parkas were fairly priced. Return-cost complaints come up far more often than positive comments about pricing.
Some shoppers describe an easy online checkout and fast delivery in good packaging. Others report inconsistent sizing, questions around size codes (L5 vs L), baggy sleeves, and missing larger sizes. Fit and sizing issues recur, alongside a smaller set of smooth-buying experiences.
Several reviews describe clear product faults, including dye running onto clothes, straps breaking, thin material, and holes in stitching. Other customers praise coats, polos, and knitwear as well made. Wear-and-tear problems appear often enough to register as a repeat concern.
Some customers mention no dispatch notices, unanswered phone calls, and automated email replies. Others report replies in under ten minutes and delivery updates from staff. Communication ranges from fast and clear to stretches with no response.
Feedback is sharply split: some customers describe long-term loyalty and problems fixed almost immediately, while others say they will not order again. Satisfaction tends to come from quick, helpful support and dependable products. Complaints about poor quality, return charges, and lack of contact lead others to avoid buying direct.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Placed order but no dispatched email; phone and emails unanswered.
“Terrible customer service. Placed a order 6 days ago I've received no dispatched email.”
Reviewer praises selection, quality, and aftercare service along with good sale reductions.
“Love the selection of items a the fantastic quality”
Consistently good products delivered on time at good prices.
“Always good stuff. Always on time. Good prices”
Quality gear and kept up to date with delivery times.
“Quality gear from a quality company, kept up to date with delivery times”
Knitted jacquard polo arrived promptly, beautifully presented and perfect.
“ordered a knitted jacquard polo, arrived promptly and was perfection.”
Jacket arrived well packed with super-fast delivery.
“Great jacket Super fast delivery Well packed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pretty Green is a British menswear brand that designs and sells clothing and accessories. Its range covers outerwear such as parkas and jackets, along with knitwear, shirts, footwear, and caps. Items are sold online and through retail stockists. The website provides product details, size guides, and images for shoppers.