Many reviewers describe fast, proactive customer service and helpful in-store fittings. Several mention immediate replacements, quick refunds, and named staff stepping in to fix issues. Others report delivery and returns problems that were not resolved and phone lines they could not reach. Product feedback is mixed, with some praising well-fitting, comfortable bras and others saying items lose shape or fall apart after only a few wears.
Examples from available reviews (Jul 2019 – Mar 2026).
They despatched a replacement before the faulty item was returned.
“despatched a replacement item before the faulty one was returned.”
Customer service phone line rings repeatedly then cuts off.
“The customer service lines just ring and ring then cut you off”
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Many reviews point to quick, solution-led help. Several name agents (Sam, Statia, Hillary) who arranged replacements, refunds, or talked customers through returns. Other reviews describe cases that stayed unresolved, including missing parcels or returns that were not acknowledged.
Some customers call the range good value and fairly priced for lingerie and swimwear. Others question the price when items fail after a few wears and need replacing. A few accounts also mention overcharges and slow refunds, which further lowers the sense of value.
Reviewers often say in-store fittings and the virtual fitting option helped them find the right size with clear guidance. At the same time, sizing comes up as inconsistent, and at least one reviewer reports an online order that did not go through. A few also say it was not clear how to leave feedback on individual items.
Many reviews highlight comfortable bras, flattering fits, and good-feeling fabrics. In contrast, others describe swimwear and knickers that sag, rip, or fall apart after limited use. Both strong quality and poor durability show up repeatedly.
Several customers mention helpful tracking updates and quick email replies. Another group reports phone lines that rang out, accounts that were locked, and questions that went unanswered. Missing returns labels and accounts not being credited are specific problems reviewers raise.
Reviews split sharply between very positive service and fit experiences and strongly negative reports around durability and account handling. Many customers describe quick fixes and helpful staff, while a noticeable minority report problems that were not resolved and weak follow-up. That gap in outcomes leaves the overall feedback clearly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service promptly replaced a faulty bra and resolved issue.
“a replacement bra was sent out.”
Customer services arranged prompt delivery for a missing order.
“Pour moi customers services is very efficient and responsive.”
They despatched a replacement before the faulty item was returned.
“despatched a replacement item before the faulty one was returned.”
Emailed late; problem resolved by next morning, pleasant experience.
“all solved by 10am next morning.”
Customer service was friendly and highly recommended by reviewer.
“Fantastic, friendly customer service!”
Customer service quickly refunded a lost return and communicated well.
“issued a refund without making me wait any longer.”
Sam processed the first-order discount refund quickly and unexpectedly.
“Sam processed the refund straight away”
Customer service failed to acknowledge a wrongly posted parcel despite proof.
“was told the warehouse has not reported your parcel”
Store staff were friendly, helpful and knowledgeable during visit.
“Had excellent service from the two ladies there.”
Three ladies provided knowledgeable, friendly service and encouraged purchases.
“Excellent service from the three ladies in the Bridge Street Store in Chester.”
Becky and team were helpful, knowledgeable and not pushy.
“Beckys helpful, knowledgeable, honest advise.”
Customer service team was very friendly and efficient.
“Very friendly efficient customer service team”
Ordered sizes fitted perfectly and delivery was as promised.
“size 10 bottoms fitted perfectly.”
Outstanding customer service from Hillary and excellent product quality.
“Hillary is an absolute credit to herself and to Pour Moi”
Customer service quickly sent a same-day replacement for missing parts.
“sent me a replacement that same day.”
Products' sizing appeared inconsistent and did not match measurements.
“size "36 inch" bra which when j measure its length only had 28 inches”
Sam investigated a gift card issue and provided a satisfactory solution.
“Sam who assisted with my gift card query.”
Parcel left in unsafe location and customer service refused to resolve.
“Left parcel outside wrong address in clearly unsafe location (drainage gutter).”
One knicker had a pull but customer service sent a replacement promptly.
“they just sent a new pair out without the need to return originals”
Customer service was fast and extremely helpful.
“Fantastic customer service - fast and extremely helpful.”
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Customer service promptly replaced a faulty bra without hassle.
“they immediately arranged for a replacement to be sent out—no hassle, no delay.”
Sam resolved a returns issue quickly and effectively.
“Sam responded quickly and resolved the returns issue.”
Service was prompt, helpful and cheerful.
“Just really good service.”
Customer service replaced a faulty swimsuit within hours.
“Everything sorted out within a couple of hours.”
Sam helped promptly to process a return during technical difficulties.
“helping me through the technical difficulties of getting my return processed”
Sam solved my issue instantly and service was efficient.
“problem was instantly solved.”
Excellent customer service and perfectly fitting, supportive swimwear.
“The swimwear fits me perfectly and is very supportive”
Statia arranged a free replacement quickly after damaged faulty goods.
“Statia was full of apologies , arranged replacement foc , including postage , and the goods arrived with 48 hours”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Bikinis have good quality and fit, with excellent customer service.
“quality and fit of their bikinis to be great.”
Service and customer care were described as brilliant.
“Brilliant service and customer care”
First-order discount was promptly refunded following live chat.
“the refund arrived while I was still saying thank you!”
Delivery, returns and customer service were excellent and helpful.
“Excellent delivery & returns procedures & customer service were so friendly & helpful”
Bikini bottoms sagged after one swim, indicating poor durability.
“both of the bikini bottoms sagged after one swim in the sea.”
Sales team sent a replacement free within about 24 hours.
“had a replacement item sent at no additional cost in just over 24 hours.”
Store manager provided an exceptional fitting and went above and beyond.
“went above and beyond today”
Items looked nice but were uncomfortable and scratched sensitive skin.
“The bras and bodysuits scratch on my sensitive skin.”
Customer service was brilliant and bras fit snugly and comfortably.
“Absolutely brilliant customer service”
Fast delivery and very easy, speedy returns and refunds.
“delivered my swimsuit in 3 days from the point of ordering”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pour Moi is a UK retailer selling lingerie, swimwear, and nightwear. It offers bras, knickers, bikinis, swimsuits, and specialist fitting styles through its website and physical stores. Customers can book in-person fittings or use a virtual fitting service. The company provides standard delivery, returns processes, and customer support for orders and exchanges.