Reviews Analysed
21
We Collect & Analyse Reviews
Pour Moi
Experiences & Reviews
Pour Moi is a British lingerie and swimwear retailer selling bras, underwear, swimwear and nightwear through an online shop and physical stores. Consumers searching reviews typically look for information on sizing and fit, product durability, delivery and returns, and responsiveness of customer support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews describe prompt, helpful customer service and fast issue resolution, including replacements and refunds.
Share
Strong
23%
💰
Value for money
Reviewers note affordable prices and discounts, but some report poor durability that reduces perceived value for money.
Share
Mixed
6%
⚡
User experience
Website, store fittings and returns processes are described as easy and user-friendly; delivery and returns often noted as straightforward.
Share
Strong
9%
🔧
Product quality
Many reviewers praise bra fit and fabric, while several report issues with bottoms, stitching unravelling or damaged items.
Share
Mixed
18%
📞
Communication
Customers report quick, courteous responses via live chat, phone and email; named agents handled issues efficiently and politely.
Share
Strong
17%
⭐
Overall experience
Overall impressions are largely positive due to reliable service and good fits, though product durability concerns recur for some items.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Inferior quality
"The bras are great, but out of twelve pairs of pants, about half have had to be replaced because they fall apart and the others have the stitching and..."
Sarah Evans
Trustpilot
Sep 30, 2025
Featured for: Multiple underwear failures; value criticised
🌟 Exceptional Customer Service from…
"🌟 Exceptional Customer Service from Pour Moi! 🌟 I recently received a bra from Pour Moi that unfortunately had a small fault. I reached out to their c..."
Lorraine Robinson
Trustpilot
Sep 30, 2025
Featured for: Fault replaced promptly; service praised
What a great company supplying quality…
"What a great company supplying quality goods, with excellent customer service.My husband ordered some pyjamas from pour moi for Xmas and they were bea..."
Kyla colley
Trustpilot
Sep 30, 2025
Featured for: Detailed praise: fit, fabric, guidance
Good sale but quality is not as good as images
"Really lovely pieces and a really good price. However, the items are not as comfortable as the reviews suggest on the website. The bras and bodysuits..."
Cecelia C
Trustpilot
Sep 30, 2025
Featured for: Good price but uncomfortable; packaging noted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sarah Evans
trustpilot.com
Sep 30, 2025
Inferior quality
The bras are great, but out of twelve pairs of pants, about half have had to be replaced because they fall apart and the others have the stitching and...
L
Lorraine Robinson
trustpilot.com
Sep 30, 2025
🌟 Exceptional Customer Service from…
🌟 Exceptional Customer Service from Pour Moi! 🌟 I recently received a bra from Pour Moi that unfortunately had a small fault. I reached out to their c...
N
Natasha Viney
trustpilot.com
Sep 30, 2025
Great Customer Service
Sam responded quickly and resolved the...
M
Mr Antony Hill
trustpilot.com
Sep 30, 2025
Just really good service
Just really good service. Prompt a...
K
Kenneth McGowan
trustpilot.com
Sep 30, 2025
Best customer service I’ve ever had
I contacted Pourmoi regarding an issue with a swimsuit I’d bought for my wife. One phone call and one email later and they had replied with a replacem...
K
Katy Becker
trustpilot.com
Sep 30, 2025
Thank you Sam for helping me through…
Thank you Sam for helping me through the technical di...
S
Sue Firth
trustpilot.com
Sep 30, 2025
Great service once again
really efficient understanding service from Sam concerning an issue. problem was instant...
E
Emma
trustpilot.com
Sep 30, 2025
Beautiful swimwear & excellent Customer service
Customer service is excellent, I had an extremely quick response to my query and it was dealt with efficiently and with ease. The swimwear fits me pe...
C
Colin Nattrass
trustpilot.com
Sep 30, 2025
Great help from Statia on customer…
Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and t...
K
Kyla colley
trustpilot.com
Sep 30, 2025
What a great company supplying quality…
What a great company supplying quality goods, with excellent customer service.My husband ordered some pyjamas from pour moi for Xmas and they were bea...
N
Nicola Gilbertson
trustpilot.com
Sep 30, 2025
Fantastic customer service!
I have used Pour Moi for several years now and have found the quality and fit of their bikinis to be great. I have had cause to contact them with a qu...
K
Kimberley Lovell
trustpilot.com
Sep 30, 2025
Brilliant service and customer care
Brilliant service...
L
LB
trustpilot.com
Sep 30, 2025
Excellent Customer Service!
I placed my first order with Pour Moi yesterday. This morning I discovered that they had sent me an email with a promotional code giving me 10% off my...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent service!!!!
Shame not all companies can be like Pour Moi ! Excellent delivery & returns procedu...
W
Wendy
trustpilot.com
Sep 30, 2025
Pretty but poor quality
Pretty bikinis but I bought two different sets this summer at full price and both of the bikini...
S
Sarah Bebbington
trustpilot.com
Sep 30, 2025
Order not received by Royal Mail
I had an order that was showing as sent to Royal Mail but after a few days the Royal Mail tracking was advising they were still awaiting the item. I g...
s
susan redmond
trustpilot.com
Sep 30, 2025
Visited the store today in Chester was…
Visited the store today in Chester was served by manager wow what a lady never felt so comfortable ever proper fitting came away w...
C
Cecelia C
trustpilot.com
Sep 30, 2025
Good sale but quality is not as good as images
Really lovely pieces and a really good price. However, the items are not as comfortable as the reviews suggest on the website. The bras and bodysuits...
A
Amanda Bowden
trustpilot.com
Sep 30, 2025
Absolutely brilliant customer service
Absolutely brilliant customer service. The fit of the bras...
G
Gail Kirkland
trustpilot.com
Sep 30, 2025
Well-oiled machine!
I live on a remote Scottish island so I expect deliveries & returns to take a bit longer. Pour Moi, however, delivered my swimsuit in 3 days from the...
Conclusion
Reviews show consistent praise for Pour Moi’s customer service: agents frequently resolve faults, arrange replacements and issue refunds quickly. Many customers report good fit, comfortable bras and helpful in-store fittings or online guidance. However, a subset of reviews raises product durability concerns — notably bikini bottoms and underwear stitching — which affected perceived value for some shoppers. If easy returns and responsive support are priorities, reviewers commonly found Pour Moi reliable; if long-lasting bottoms/briefs are crucial, check specific product reviews or fabric details before buying.