Reviews show consistent praise for Pour Moi’s customer service: agents frequently resolve faults, arrange replacements and issue refunds quickly. Many customers report good fit, comfortable bras and helpful in-store fittings or online guidance. However, a subset of reviews raises product durability concerns — notably bikini bottoms and underwear stitching — which affected perceived value for some shoppers. If easy returns and responsive support are priorities, reviewers commonly found Pour Moi reliable; if long-lasting bottoms/briefs are crucial, check specific product reviews or fabric details before buying.
Examples from available reviews (Jul 2019 – Feb 2026).
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Customer service promptly replaced a faulty bra without hassle.
“they immediately arranged for a replacement to be sent out—no hassle, no delay.”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Items looked nice but were uncomfortable and scratched sensitive skin.
“The bras and bodysuits scratch on my sensitive skin.”
Most reviews describe prompt, helpful customer service and fast issue resolution, including replacements and refunds.
Reviewers note affordable prices and discounts, but some report poor durability that reduces perceived value for money.
Website, store fittings and returns processes are described as easy and user-friendly; delivery and returns often noted as straightforward.
Many reviewers praise bra fit and fabric, while several report issues with bottoms, stitching unravelling or damaged items.
Customers report quick, courteous responses via live chat, phone and email; named agents handled issues efficiently and politely.
Overall impressions are largely positive due to reliable service and good fits, though product durability concerns recur for some items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly replaced a faulty bra and resolved issue.
“a replacement bra was sent out.”
Customer services arranged prompt delivery for a missing order.
“Pour moi customers services is very efficient and responsive.”
They despatched a replacement before the faulty item was returned.
“despatched a replacement item before the faulty one was returned.”
Emailed late; problem resolved by next morning, pleasant experience.
“all solved by 10am next morning.”
Customer service was friendly and highly recommended by reviewer.
“Fantastic, friendly customer service!”
Customer service quickly refunded a lost return and communicated well.
“issued a refund without making me wait any longer.”
Sam processed the first-order discount refund quickly and unexpectedly.
“Sam processed the refund straight away”
Customer service failed to acknowledge a wrongly posted parcel despite proof.
“was told the warehouse has not reported your parcel”
Store staff were friendly, helpful and knowledgeable during visit.
“Had excellent service from the two ladies there.”
Three ladies provided knowledgeable, friendly service and encouraged purchases.
“Excellent service from the three ladies in the Bridge Street Store in Chester.”
Becky and team were helpful, knowledgeable and not pushy.
“Beckys helpful, knowledgeable, honest advise.”
Customer service team was very friendly and efficient.
“Very friendly efficient customer service team”
Ordered sizes fitted perfectly and delivery was as promised.
“size 10 bottoms fitted perfectly.”
Outstanding customer service from Hillary and excellent product quality.
“Hillary is an absolute credit to herself and to Pour Moi”
Customer service quickly sent a same-day replacement for missing parts.
“sent me a replacement that same day.”
Products' sizing appeared inconsistent and did not match measurements.
“size "36 inch" bra which when j measure its length only had 28 inches”
Sam investigated a gift card issue and provided a satisfactory solution.
“Sam who assisted with my gift card query.”
Parcel left in unsafe location and customer service refused to resolve.
“Left parcel outside wrong address in clearly unsafe location (drainage gutter).”
One knicker had a pull but customer service sent a replacement promptly.
“they just sent a new pair out without the need to return originals”
Customer service was fast and extremely helpful.
“Fantastic customer service - fast and extremely helpful.”
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Customer service promptly replaced a faulty bra without hassle.
“they immediately arranged for a replacement to be sent out—no hassle, no delay.”
Sam resolved a returns issue quickly and effectively.
“Sam responded quickly and resolved the returns issue.”
Service was prompt, helpful and cheerful.
“Just really good service.”
Customer service replaced a faulty swimsuit within hours.
“Everything sorted out within a couple of hours.”
Sam helped promptly to process a return during technical difficulties.
“helping me through the technical difficulties of getting my return processed”
Sam solved my issue instantly and service was efficient.
“problem was instantly solved.”
Excellent customer service and perfectly fitting, supportive swimwear.
“The swimwear fits me perfectly and is very supportive”
Statia arranged a free replacement quickly after damaged faulty goods.
“Statia was full of apologies , arranged replacement foc , including postage , and the goods arrived with 48 hours”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Bikinis have good quality and fit, with excellent customer service.
“quality and fit of their bikinis to be great.”
Service and customer care were described as brilliant.
“Brilliant service and customer care”
First-order discount was promptly refunded following live chat.
“the refund arrived while I was still saying thank you!”
Delivery, returns and customer service were excellent and helpful.
“Excellent delivery & returns procedures & customer service were so friendly & helpful”
Bikini bottoms sagged after one swim, indicating poor durability.
“both of the bikini bottoms sagged after one swim in the sea.”
Sales team sent a replacement free within about 24 hours.
“had a replacement item sent at no additional cost in just over 24 hours.”
Store manager provided an exceptional fitting and went above and beyond.
“went above and beyond today”
Items looked nice but were uncomfortable and scratched sensitive skin.
“The bras and bodysuits scratch on my sensitive skin.”
Customer service was brilliant and bras fit snugly and comfortably.
“Absolutely brilliant customer service”
Fast delivery and very easy, speedy returns and refunds.
“delivered my swimsuit in 3 days from the point of ordering”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pour Moi is a British lingerie and swimwear retailer selling bras, underwear, swimwear and nightwear through an online shop and physical stores. Consumers searching reviews typically look for information on sizing and fit, product durability, delivery and returns, and responsiveness of customer support.