Many reviewers describe fast, proactive customer service and helpful in-store fittings. Several mention immediate replacements, quick refunds, and named staff stepping in to fix issues. Others report delivery and returns problems that were not resolved and phone lines they could not reach. Product feedback is mixed, with some praising well-fitting, comfortable bras and others saying items lose shape or fall apart after only a few wears.
Examples from available reviews (Jul 2019 – Mar 2026).
They despatched a replacement before the faulty item was returned.
“despatched a replacement item before the faulty one was returned.”
Customer service phone line rings repeatedly then cuts off.
“The customer service lines just ring and ring then cut you off”
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Many reviews point to quick, solution-led help. Several name agents (Sam, Statia, Hillary) who arranged replacements, refunds, or talked customers through returns. Other reviews describe cases that stayed unresolved, including missing parcels or returns that were not acknowledged.
Some customers call the range good value and fairly priced for lingerie and swimwear. Others question the price when items fail after a few wears and need replacing. A few accounts also mention overcharges and slow refunds, which further lowers the sense of value.
Reviewers often say in-store fittings and the virtual fitting option helped them find the right size with clear guidance. At the same time, sizing comes up as inconsistent, and at least one reviewer reports an online order that did not go through. A few also say it was not clear how to leave feedback on individual items.
Many reviews highlight comfortable bras, flattering fits, and good-feeling fabrics. In contrast, others describe swimwear and knickers that sag, rip, or fall apart after limited use. Both strong quality and poor durability show up repeatedly.
Several customers mention helpful tracking updates and quick email replies. Another group reports phone lines that rang out, accounts that were locked, and questions that went unanswered. Missing returns labels and accounts not being credited are specific problems reviewers raise.
Reviews split sharply between very positive service and fit experiences and strongly negative reports around durability and account handling. Many customers describe quick fixes and helpful staff, while a noticeable minority report problems that were not resolved and weak follow-up. That gap in outcomes leaves the overall feedback clearly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Return declined outside 30-day period and exchanges refused despite circumstances.
“They wouldn’t even give me a credit note.”
Changes to returns made process harder; returns labels and phone unavailable.
“no return labels in within the parcel.”
Account credit not issued despite asking; customer unhappy with service.
“They never credit the account .”
Customer service phone line rings repeatedly then cuts off.
“The customer service lines just ring and ring then cut you off”
Swimsuit disintegrated after few wears and customer service unhelpful.
“One of my swimsuits I’ve worn 5-6 times has disintegrated.”
Returned dress unacknowledged and account locked; customer feels scammed.
“I've also been mysteriously locked out my account.”
Online order failed and customer service was unreachable.
“I tried to place an order online for a bikini and for whatever reason it would not go through!”
I recently purchased lingerie from Pour Moi and I must say it was an amazing experience. The website is easy to navigate and they have a great variety of products available in all sizes. As a customer who struggles with finding charming lingerie that fits well, Pour Moi provided me with many options to choose from.
The quality of the product is outstanding. My order arrived on time, perfectly packaged and with no damage whatsoever. All items came exactly as advertised and could even beat my expectations.
What makes this experience even better for me is that their prices are really affordable compared to other brands out there which definitely makes them stand out among others.
Overall, Pour Moi provides high-quality products at reasonable prices along with excellent customer service. Their range caters to various body types too making lingerie accessible for everyone regardless of shape or size which is extremely important considering how difficult it can be sometimes finding the perfect fit!
Swimsuit not delivered, refund short, and customer service unresponsive.
“Ordered swimsuit for my wife - it never arrived.”
Virtual fitting was positive and provided helpful product recommendations.
“it was a really positive experience.”
Order arrived within reasonable time and tracking was excellent.
“pour le suivi de mon colis excellent vraiment très bien ❗❗”
Customer reports being overcharged and still awaiting a refund.
“They have overcharged me!”
Incredible deep-tissue massage in calm, tranquil surroundings.
“Incredible massage”
Ordered swimwear that arrived quickly, fit well and was reasonably priced.
“arrived super fast and was a great fit..”
Pleased with first order but unclear how to leave item feedback.
“cannot see how I leave feedback on individual items.”
Reviewer complains about terrible service and refund policy.
“Terrible service and refund policy...”
Sizing and pricing for sports bras fit well and are supportive.
“The sizing and pricing of Pour Moi is the best I've found for Sports Bras!”
Swimwear was delivered quickly and this order fit well at a good price.
“I was thrilled with the price and fit and will certainly be ordering more.”
Lovely quality basque with perfect fit, comfort and quick delivery.
“Perfect fit and very comfortable.”
Great service with quick delivery and very good quality.
“Great service quick delivery and very good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pour Moi is a UK retailer selling lingerie, swimwear, and nightwear. It offers bras, knickers, bikinis, swimsuits, and specialist fitting styles through its website and physical stores. Customers can book in-person fittings or use a virtual fitting service. The company provides standard delivery, returns processes, and customer support for orders and exchanges.