Reviews show consistent praise for Pour Moi’s customer service: agents frequently resolve faults, arrange replacements and issue refunds quickly. Many customers report good fit, comfortable bras and helpful in-store fittings or online guidance. However, a subset of reviews raises product durability concerns — notably bikini bottoms and underwear stitching — which affected perceived value for some shoppers. If easy returns and responsive support are priorities, reviewers commonly found Pour Moi reliable; if long-lasting bottoms/briefs are crucial, check specific product reviews or fabric details before buying.
Examples from available reviews (Jul 2019 – Feb 2026).
Underwear bottoms fall apart, indicating poor overall product quality.
“about half have had to be replaced because they fall apart”
Customer service promptly replaced a faulty bra without hassle.
“they immediately arranged for a replacement to be sent out—no hassle, no delay.”
Products arrived quickly and fitted well; fabrics were high quality.
“The bras are very comfortable and fit like a glove”
Items looked nice but were uncomfortable and scratched sensitive skin.
“The bras and bodysuits scratch on my sensitive skin.”
Most reviews describe prompt, helpful customer service and fast issue resolution, including replacements and refunds.
Reviewers note affordable prices and discounts, but some report poor durability that reduces perceived value for money.
Website, store fittings and returns processes are described as easy and user-friendly; delivery and returns often noted as straightforward.
Many reviewers praise bra fit and fabric, while several report issues with bottoms, stitching unravelling or damaged items.
Customers report quick, courteous responses via live chat, phone and email; named agents handled issues efficiently and politely.
Overall impressions are largely positive due to reliable service and good fits, though product durability concerns recur for some items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Return declined outside 30-day period and exchanges refused despite circumstances.
“They wouldn’t even give me a credit note.”
Changes to returns made process harder; returns labels and phone unavailable.
“no return labels in within the parcel.”
Account credit not issued despite asking; customer unhappy with service.
“They never credit the account .”
Customer service phone line rings repeatedly then cuts off.
“The customer service lines just ring and ring then cut you off”
Swimsuit disintegrated after few wears and customer service unhelpful.
“One of my swimsuits I’ve worn 5-6 times has disintegrated.”
Returned dress unacknowledged and account locked; customer feels scammed.
“I've also been mysteriously locked out my account.”
Online order failed and customer service was unreachable.
“I tried to place an order online for a bikini and for whatever reason it would not go through!”
I recently purchased lingerie from Pour Moi and I must say it was an amazing experience. The website is easy to navigate and they have a great variety of products available in all sizes. As a customer who struggles with finding charming lingerie that fits well, Pour Moi provided me with many options to choose from.
The quality of the product is outstanding. My order arrived on time, perfectly packaged and with no damage whatsoever. All items came exactly as advertised and could even beat my expectations.
What makes this experience even better for me is that their prices are really affordable compared to other brands out there which definitely makes them stand out among others.
Overall, Pour Moi provides high-quality products at reasonable prices along with excellent customer service. Their range caters to various body types too making lingerie accessible for everyone regardless of shape or size which is extremely important considering how difficult it can be sometimes finding the perfect fit!
Swimsuit not delivered, refund short, and customer service unresponsive.
“Ordered swimsuit for my wife - it never arrived.”
Virtual fitting was positive and provided helpful product recommendations.
“it was a really positive experience.”
Order arrived within reasonable time and tracking was excellent.
“pour le suivi de mon colis excellent vraiment très bien ❗❗”
Customer reports being overcharged and still awaiting a refund.
“They have overcharged me!”
Incredible deep-tissue massage in calm, tranquil surroundings.
“Incredible massage”
Ordered swimwear that arrived quickly, fit well and was reasonably priced.
“arrived super fast and was a great fit..”
Pleased with first order but unclear how to leave item feedback.
“cannot see how I leave feedback on individual items.”
Reviewer complains about terrible service and refund policy.
“Terrible service and refund policy...”
Sizing and pricing for sports bras fit well and are supportive.
“The sizing and pricing of Pour Moi is the best I've found for Sports Bras!”
Swimwear was delivered quickly and this order fit well at a good price.
“I was thrilled with the price and fit and will certainly be ordering more.”
Lovely quality basque with perfect fit, comfort and quick delivery.
“Perfect fit and very comfortable.”
Great service with quick delivery and very good quality.
“Great service quick delivery and very good quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pour Moi is a British lingerie and swimwear retailer selling bras, underwear, swimwear and nightwear through an online shop and physical stores. Consumers searching reviews typically look for information on sizing and fit, product durability, delivery and returns, and responsiveness of customer support.