Reviews Analysed
20
We Collect & Analyse Reviews
Post-a-Rose
Experiences & Reviews
Post-a-Rose is an online florist that sells roses and seasonal bouquets for UK customers via a web ordering service. People searching reviews typically want to know about delivery reliability, flower condition on arrival, customer-service responsiveness and refund or replacement handling.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
18d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Customers report both on-time, careful deliveries and repeat problems: late or missed deliveries, failed guarantees and uneven fulfilment of orders.
Share
Mixed
22%
💰
Value for money
Some reviewers describe reasonable prices and good value; others say flowers arrived poor quality or died quickly and felt the cost was not justified.
Share
Mixed
11%
⚡
User experience
Few reviews comment on ordering flow; those that do call the site easy to use and praise quick problem resolution by phone.
Share
Mixed
3%
🔧
Product quality
Product reports are divided: several customers praise large, long-lasting bouquets; several others report wilted, dead or poorly presented flowers on arrival.
Share
Mixed
22%
📞
Communication
Communication is inconsistent: some customers praise helpful agents and callbacks, while many report unanswered emails, voicemail-only responses and no updates.
Share
Mixed
18%
⭐
Overall experience
Overall impressions vary widely: multiple five-star experiences contrast with frequent reports of delivery failures, poor flower condition and non-responsive support.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Incredible service
"Incredible service, delivered early on the day in question and the roses were just the best I've ever seen. Blew any other florist out of the water. S..."
Patrick Larkin
Trustpilot
Sep 30, 2025
Featured for: High-rated: praised service and staff
Broken and dead!!
"Awful - Flowers were sent as a condolence on the death of my wife's father. Some stems were broken, many flowers and bottom of the stems were brown an..."
Colin
Trustpilot
Sep 30, 2025
Featured for: Dead flowers and no response
Ordered 2 dozen Roses for my wife on…
"Ordered 2 dozen Roses for my wife on our wedding annivarsary. When they arrived there was an issue with them..."
paul byrne
Trustpilot
Sep 30, 2025
Featured for: Issue resolved with replacement
Not impressed
"Not impressed. Ordered 24 yellow roses for Mother’s Day. After I paid I got a voicemail message to say they couldn’t provide yellow but could send apr..."
Nicola Carless
Trustpilot
Sep 30, 2025
Featured for: Wrong colour, poor longevity, no callback
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Denise
trustpilot.com
Sep 30, 2025
Poor service!
Poor service!! Paid nearly £40 for some sympathy flowers for a very delicate situation and there was no flowers, no communication - I completed their...
N
Nicola Carless
trustpilot.com
Sep 30, 2025
Not impressed
Not impressed. Ordered 24 yellow roses for Mother’s Day. After I paid I got a voicemail message to say they couldn’t provide yellow but could send apr...
P
Patricia Davies
trustpilot.com
Sep 30, 2025
Oh Wow! Beautiful lasting red roses
Oh Wow! Absolutely beautiful roses and not expensive, thank you! 2 lots recen...
E
Edward Smith
trustpilot.com
Sep 30, 2025
No response from customer services :( customer services about a…
Emailed customer services about a missing order - no response after 3 days. Sent an online form to customer services - still n...
c
customer
trustpilot.com
Sep 30, 2025
Beautiful flowers arrived safely
Flowers arrived safely. Beautiful condition- unlike flowers I received...
H
Holly Turner
trustpilot.com
Sep 30, 2025
Ordered flowers for my friend and I got…
Ordered flowers for my friend and I got an email to say that delivery had been delayed due to the flight they were due to be delivered on had been can...
R
Rick.
trustpilot.com
Sep 30, 2025
Unreliable, guaranteed delivery patently not
Ordered a bouquet of roses as a gift for my wife on Valentine's Day. Ordered five days before with guaranteed delivery for the 14th. They didn't arriv...
D
Dean
trustpilot.com
Sep 30, 2025
Really easy to use
Really easy to order, reasonably priced...
P
Patrick Larkin
trustpilot.com
Sep 30, 2025
Incredible service
Incredible service, delivered early on the day in question and the roses were just the best I've ever seen. Blew any other florist out of the water. S...
N
Norma Coles
trustpilot.com
Sep 30, 2025
Flowers arrived finally after 3 days due to flight cancellation from Isle of Man.
I ordered flowers nearly 3 weeks ago for my friend. They should have arrived on Sat. 20th but 2 days later there is no sign of them and no message of...
S
Sasha Leanne Gold
trustpilot.com
Sep 30, 2025
I was sent red roses for valentines
I was sent red roses for valentines. They arrived a day early and at least a week...
g
gerald Marsden
trustpilot.com
Sep 30, 2025
I ordered 18 yellow roses for…
I ordered 18 yellow roses for Valentine's day and a teddy bear they arived on Saturday as promised but by Sunday they w...
I
Islam
trustpilot.com
Sep 30, 2025
I am extremely happy with the roses I…
I am extremely happy with the roses I ordered the deluxe 2 dozen roses and they were brilliant and were delivered on time...
p
paul byrne
trustpilot.com
Sep 30, 2025
Ordered 2 dozen Roses for my wife on…
Ordered 2 dozen Roses for my wife on our wedding annivarsary. When they arrived there was an issue with them...
V
Victoria Krumins
trustpilot.com
Sep 30, 2025
I sent one of your sunflower bouquets…
I sent one of your sunflower bouquets to my sister who said it was largest bouquet she h...
c
customer
trustpilot.com
Sep 30, 2025
This is the first time i have used this…
This is the first time i have used this company.. wish i had found it sooner. Had an issue with address part but a quick call and was happily sorted....
M
Mrs.Christoforou
trustpilot.com
Sep 30, 2025
Wow Factor
Wow Factor ! I sent two dozen yellow roses, My friend was so happy, sent me a photo they were FABUL...
C
Colin
trustpilot.com
Sep 30, 2025
Broken and dead!!
Awful - Flowers were sent as a condolence on the death of my wife's father. Some stems were broken, many flowers and bottom of the stems were brown an...
C
Ch
trustpilot.com
Sep 30, 2025
Ordered sunflowers and for this time of…
Ordered sunflowers and for this time of year...
A
Austen Lowe
trustpilot.com
Sep 30, 2025
Flowers ordered for wedding anniversary…
Flowers ordered for wedding anniversary (valentines day), unfortunately, they turned up with some of them slightly whithered, with more looking worse...
Conclusion
Reviews for Post-a-Rose show a clear split: many customers report prompt deliveries, attractive bouquets and helpful staff, while many others report late or missing deliveries, wilted or dead flowers and limited responses to enquiries. Several reviewers note successful remedies such as refunds or replacement bouquets, but others describe no reply after complaint. If you are considering an order, plan delivery timing carefully, check available guarantee or refund policies and keep records of confirmations and communications. For time-sensitive occasions (Valentine’s, Mother’s Day, anniversaries) consider ordering earlier or contacting customer service in advance.