Reviews for Post-a-Rose show a clear split: many customers report prompt deliveries, attractive bouquets and helpful staff, while many others report late or missing deliveries, wilted or dead flowers and limited responses to enquiries. Several reviewers note successful remedies such as refunds or replacement bouquets, but others describe no reply after complaint. If you are considering an order, plan delivery timing carefully, check available guarantee or refund policies and keep records of confirmations and communications. For time-sensitive occasions (Valentine’s, Mother’s Day, anniversaries) consider ordering earlier or contacting customer service in advance.
Examples from available reviews (Sep 2025 – Feb 2026).
Excellent service, early delivery, and outstanding roses impressed.
“Incredible service, delivered early on the day in question”
Condolence flowers arrived broken and brown; no company response.
“Some stems were broken”
Company apologised and replaced the roses after an initial issue.
“they apologised and sent another 2 dozen as an apology.”
Received wrong-coloured, poorly presented roses that died within a day.
“they weren’t particularly well presented.”
Customers report both on-time, careful deliveries and repeat problems: late or missed deliveries, failed guarantees and uneven fulfilment of orders.
Some reviewers describe reasonable prices and good value; others say flowers arrived poor quality or died quickly and felt the cost was not justified.
Few reviews comment on ordering flow; those that do call the site easy to use and praise quick problem resolution by phone.
Product reports are divided: several customers praise large, long-lasting bouquets; several others report wilted, dead or poorly presented flowers on arrival.
Communication is inconsistent: some customers praise helpful agents and callbacks, while many report unanswered emails, voicemail-only responses and no updates.
Overall impressions vary widely: multiple five-star experiences contrast with frequent reports of delivery failures, poor flower condition and non-responsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Quotes shortened · As of: February 2026
Order not delivered on the promised day, later refunded.
“they have without hesitation given me a full refund.”
Excellent customer service and on-time delivery for Christmas hamper.
“excellent customer service and on time delivery”
Great service with timely delivery was appreciated.
“great service and timely delivery”
Flowers were very pretty and arrived promptly.
“Arrived promptly.”
Recipient received the flowers and loved them.
“the recipient received the flowers and loved them.”
They always use Post a Rose to guarantee delivery to Manx relations.
“guarantee delivery to our Manx relations”
Good, reliable service and recipient was satisfied with product.
“Reliable Post-a-Rose.”
Christmas flowers arrived on time and were beautiful.
“They arrived on time and were beautiful.”
Order arrived in time and recipients loved the flowers.
“Arrived in time and they loved their flowers”
Gifts were well received and the flowers were lovely.
“flowers lovely.”
Overall experience was brilliant from start to finish.
“brilliant from start to finish.”
Christmas flowers and hampers were delivered and everyone was thrilled.
“Everyone was thrilled with them”
Beautiful flowers delivered on time before Christmas, very satisfied.
“delivered on time before Xmas.”
Beautiful display and excellent service; long-term customer will continue.
“I have used post a rose for many years and will continue to do so.”
Christmas order arrived a week early; last year's order didn't arrive.
“My Christmas order this year arrived a week early.”
Always good quality flowers and the company never missed delivery dates.
“The flowers are always good quality”
Ease of ordering and timely delivery; recipient appeared pleased.
“ease of ordering and timely delivery”
Recipient said the flowers were lovely; delivered on time and in good condition.
“They were delivered on time and in good condition.”
Service was outstandingly efficient and totally reliable.
“Outstandingly efficient and totally reliable”
Service was excellent and better than expected.
“excellent service”
Beautiful roses arrived on the requested day.
“Arrived on the day requested.”
Paid nearly £40 but flowers never arrived and no communication.
“no flowers, no communication”
Received wrong-coloured, poorly presented roses that died within a day.
“they weren’t particularly well presented.”
Beautiful lasting roses that were reasonably priced.
“Absolutely beautiful roses and not expensive”
Customer services did not respond about a missing order.
“no response after 3 days.”
Flowers arrived safely in beautiful condition and would be used again.
“Flowers arrived safely.”
Delivery delayed and flowers arrived dead and poor quality.
“DO NOT ORDER FROM HEAR OVER PRICED AND POOR QUALITY AND CUSTOMER SERVICE.”
Guaranteed delivery failed; roses arrived a day late despite guarantee.
“Hardly guaranteed, then.”
Ordering was really easy and recipient loved the flowers.
“Really easy to order, reasonably priced and the wife loved them!”
Excellent service, early delivery, and outstanding roses impressed.
“Incredible service, delivered early on the day in question”
Flowers delayed by flight cancellation and customer contact failed.
“phone doesn’t seem to work.”
Red roses arrived stale and the company did not respond.
“at least a week past their best.”
Roses wilted by the next day and customer service did not respond.
“ready to throw away”
Deluxe two dozen roses were brilliant and delivered on time.
“they were brilliant and were delivered on time”
Company apologised and replaced the roses after an initial issue.
“they apologised and sent another 2 dozen as an apology.”
Recipient loved the very large, impressive sunflower bouquet.
“largest bouquet she had ever seen and loved it.”
First-time order resolved quickly and recipient was delighted.
“recipient was over the moon.”
Two dozen yellow roses were fabulous with quick delivery and good value.
“they were FABULOUS!”
Condolence flowers arrived broken and brown; no company response.
“Some stems were broken”
Ordered sunflowers that looked amazing and they'd order again.
“for this time of year they look amazing”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Post-a-Rose is an online florist that sells roses and seasonal bouquets for UK customers via a web ordering service. People searching reviews typically want to know about delivery reliability, flower condition on arrival, customer-service responsiveness and refund or replacement handling.