Customers often praise the brand for hard-wearing materials and organic cotton clothing. Many reviews also point to unresponsive support and delivery issues that remain unresolved. Some shoppers say website filters and unclear sizing details make online ordering harder.
Examples from available reviews (Nov 2022 – Mar 2026).
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Organic pyjamas are superb quality and very good value.
“quality is just superb”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Several reviews mention missing orders, long delivery delays, and problems that were not fixed in a way customers found acceptable. Some customers say they were told to repair faulty items instead of getting an exchange or refund. A smaller number report quick dispatch or helpful in-store service.
Many buyers say the price makes sense because outerwear lasts and materials feel strong in jackets, pyjamas, and outdoor suits. Some call the items good value when they arrive, while others still describe the range as expensive despite the durability.
Reviewers point to clunky website search filters and missing clear measurements on product pages. These issues come up less often than delivery and service complaints, but they still affect sizing decisions and add time to shopping. A few comments also mention friction with gift cards or checkout.
Reviews frequently highlight organic cotton, sturdy make, and durable outerwear. A smaller group reports recent fabric changes that led to irritation or lower satisfaction with certain items.
Many customers describe weak communication after purchase, including automated replies, no clear way to get in touch, and questions about missing parcels that go unanswered. A few mention helpful support, especially in stores or tied to specific purchases.
Reviews draw a sharp line between strong product satisfaction and frustration with online service and aftercare. Some repeat buyers keep returning for the quality, while others say unresolved delivery or repair disputes put them off buying again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Items arrived quickly and offered good quality and value.
“delighted with the quality and value of the items.”
Good quality items with quick delivery and happy grandchildren.
“Good quality. Quick delivery.”
Excellent product quality with prompt delivery.
“Excellent quality, quick delivery”
Satisfied with service and clothing; intends to reorder.
“Happy with the service and clothes , will use again”
Company refused to refund or exchange a faulty item.
“Refused to exchange or refund a faulty item”
Company refused to refund or exchange a faulty item.
“Refused to exchange or refund a faulty item”
I recently purchased some clothes for my baby from Polarn O. Pyret, and I must say that the experience was delightful. The range of organic clothes available is impressive, and the fact that they are made to last shows their commitment towards quality.
The unisex designs are both practical and cute - something that is hard to come across in children's clothing these days! Being a conscious consumer, I appreciate brands like PO.P that promote sustainability by using organic materials.
The website was easy to navigate and had all the information I needed about sizing and material specifications. There were also helpful customer reviews on each product which gave me an idea of how it would fit or wear over time.
My order arrived quickly in eco-friendly packaging, which further reinforced my positive impression of PO.P as a brand committed to sustainable practices.
Overall, I am thoroughly impressed with Polarn O. Pyret's wide selection of high-quality organic kids' clothes. They offer a perfect combination of style, comfort ,and sustainability at reasonable prices!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Polarn O. Pyret is a Swedish retailer that focuses on children’s clothing. It sells baby and kids’ items such as outerwear, sleepwear, and waterproof puddle suits. Product pages usually show material and care information and include size guides. Polarn O. Pyret operates physical stores and an online shop in several countries.