Reviews indicate consistent strengths in product quality: many customers report durable, well‑made garments and organic materials that justify higher prices. Delivery is often noted as quick by several reviewers, contributing positively to purchase satisfaction. However, a cluster of recent reviews raise concerns about order fulfilment and communication — missing parcels, lack of tracking updates and slow or absent customer‑service responses are recurring issues. Others mention website changes that make filtering and payment options less convenient. Prospective buyers may wish to check delivery and contact options before ordering, read product material and sizing details closely, and weigh higher upfront cost against reported garment longevity.
Examples from available reviews (Nov 2022 – Feb 2026).
Order went missing and customer service failed to respond.
“Terrible customer service, despite the much-loved products...”
New website filters make shopping harder and waste time.
“Can't shop for a more specific range anymore”
Items arrived quickly and offered good quality and value.
“delighted with the quality and value of the items.”
High-quality organic children's clothes, sustainable and reasonably priced.
“The range of organic clothes available is impressive”
Delivery is frequently described as fast and reliable by many customers, but several reviews report missing parcels, delays and unresolved delivery problems.
Reviewers commonly describe items as pricier but worth the cost because garments are durable and long‑lasting, viewed as good value by many buyers.
Several customers report recent website changes that hinder filtering and searching, while others find product pages and sizing information clear and helpful.
Most reviews praise durable, well‑made garments and organic materials suitable for handing down; a small number report perceived declines in fabric composition.
Multiple reviewers describe poor response times, missing tracking updates and limited contact options, reporting unresolved issues after contacting the company.
Many customers are satisfied with product quality and delivery, but a notable subset report order, customer‑service and site usability problems affecting their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Tracking failed and merchant offered no resolution to missing delivery.
“package left outside on the ground beside a gate.”
Tracking failed and merchant offered no resolution to missing delivery.
“package left outside on the ground beside a gate.”
Order delayed eight weeks; reviewer calls online delivery dreadful.
“Still waiting for my order of baby clothes after 8 weeks.”
Order delayed eight weeks; reviewer calls online delivery dreadful.
“Still waiting for my order of baby clothes after 8 weeks.”
Good products but online buying marred by terrible customer service.
“Great quality products but DONT BUY ONLINE!”
Good products but online buying marred by terrible customer service.
“Great quality products but DONT BUY ONLINE!”
Products are good but customer service is slow and poor.
“customer service is awful.”
Products are good but customer service is slow and poor.
“customer service is awful.”
Customer service unresponsive; gift card unusable both online and in store.
“Family member kindly gifted us a gift card but it won’t work in store or online.”
Customer service unresponsive; gift card unusable both online and in store.
“Family member kindly gifted us a gift card but it won’t work in store or online.”
Customer support is slow and automated, very disappointing.
“The customer experience support is 0 (zero).”
Customer support is slow and automated, very disappointing.
“The customer experience support is 0 (zero).”
Order didn't arrive and customer service failed to resolve or respond.
“Appalling customer service.”
Order didn't arrive and customer service failed to resolve or respond.
“Appalling customer service.”
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Paid for faster delivery but no dispatch update and no replies.
“no sign of the item having been dispatched yet”
Paid for faster delivery but no dispatch update and no replies.
“no sign of the item having been dispatched yet”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Pyjama sizing altered and website lacks accurate measurements.
“You can not find the measurements on website either.”
Pyjama sizing altered and website lacks accurate measurements.
“You can not find the measurements on website either.”
Organic pyjamas are superb quality and very good value.
“quality is just superb”
High-quality jackets worth the price and customer service efficient.
“usually buy their jackets which is of excellent quality.”
Products are high quality and durable, albeit pricey.
“Quality products that would last a long time.”
Reviewer loves the company's high-quality children's clothing and organic cotton.
“Their organic cotton is just lush!”
Quality and durability make reviewer a repeat outerwear buyer.
“the quality and durability is exceptional.”
Order went missing and customer service failed to respond.
“Terrible customer service, despite the much-loved products...”
No delivery updates and unresponsive customer service.
“there’s no visible email address or phone number to reach out for help.”
Order missing and multiple customer service attempts ignored.
“My order went missing”
New website filters make shopping harder and waste time.
“Can't shop for a more specific range anymore”
Recent changes to site and service make shopping difficult.
“Filtering for dresses- 0 found- lovely functionality.”
Very prompt delivery though no dispatch email was received.
“Very prompt service although no email telling me it was on its way.”
Product quality worsened; new fabrics irritate child's eczema.
“Now most are 95%cotton with 5%elastane (not 100%cotton)”
Fast delivery and high-quality product.
“Speedy and great product”
All organic products made both parent and child happy.
“Amazing, all organic, happy mummy and happy child”
Consistently great clothes; grandson particularly likes denim shorts.
“Grandson loves them too especially the denim shorts.”
High-quality clothing with quick delivery.
“Super quality clothing and fast delivery!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Polarn O. Pyret (often abbreviated PO.P) is a childrenswear brand selling garments for babies and children via an online shop and physical outlets in multiple markets. The brand is known for functional children’s clothing across sizes, with product pages that typically include sizing and material information. Consumers searching reviews for Polarn O. Pyret often look for details on durability, materials and online ordering or delivery performance.