Customers often praise the brand for hard-wearing materials and organic cotton clothing. Many reviews also point to unresponsive support and delivery issues that remain unresolved. Some shoppers say website filters and unclear sizing details make online ordering harder.
Examples from available reviews (Nov 2022 – Mar 2026).
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Organic pyjamas are superb quality and very good value.
“quality is just superb”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Several reviews mention missing orders, long delivery delays, and problems that were not fixed in a way customers found acceptable. Some customers say they were told to repair faulty items instead of getting an exchange or refund. A smaller number report quick dispatch or helpful in-store service.
Many buyers say the price makes sense because outerwear lasts and materials feel strong in jackets, pyjamas, and outdoor suits. Some call the items good value when they arrive, while others still describe the range as expensive despite the durability.
Reviewers point to clunky website search filters and missing clear measurements on product pages. These issues come up less often than delivery and service complaints, but they still affect sizing decisions and add time to shopping. A few comments also mention friction with gift cards or checkout.
Reviews frequently highlight organic cotton, sturdy make, and durable outerwear. A smaller group reports recent fabric changes that led to irritation or lower satisfaction with certain items.
Many customers describe weak communication after purchase, including automated replies, no clear way to get in touch, and questions about missing parcels that go unanswered. A few mention helpful support, especially in stores or tied to specific purchases.
Reviews draw a sharp line between strong product satisfaction and frustration with online service and aftercare. Some repeat buyers keep returning for the quality, while others say unresolved delivery or repair disputes put them off buying again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Tracking failed and merchant offered no resolution to missing delivery.
“package left outside on the ground beside a gate.”
Tracking failed and merchant offered no resolution to missing delivery.
“package left outside on the ground beside a gate.”
Order delayed eight weeks; reviewer calls online delivery dreadful.
“Still waiting for my order of baby clothes after 8 weeks.”
Order delayed eight weeks; reviewer calls online delivery dreadful.
“Still waiting for my order of baby clothes after 8 weeks.”
Good products but online buying marred by terrible customer service.
“Great quality products but DONT BUY ONLINE!”
Good products but online buying marred by terrible customer service.
“Great quality products but DONT BUY ONLINE!”
Products are good but customer service is slow and poor.
“customer service is awful.”
Products are good but customer service is slow and poor.
“customer service is awful.”
Customer service unresponsive; gift card unusable both online and in store.
“Family member kindly gifted us a gift card but it won’t work in store or online.”
Customer service unresponsive; gift card unusable both online and in store.
“Family member kindly gifted us a gift card but it won’t work in store or online.”
Customer support is slow and automated, very disappointing.
“The customer experience support is 0 (zero).”
Customer support is slow and automated, very disappointing.
“The customer experience support is 0 (zero).”
Order didn't arrive and customer service failed to resolve or respond.
“Appalling customer service.”
Order didn't arrive and customer service failed to resolve or respond.
“Appalling customer service.”
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Order missing, payments taken, and no adequate contact or response.
“there is no way to contact the company”
Paid for faster delivery but no dispatch update and no replies.
“no sign of the item having been dispatched yet”
Paid for faster delivery but no dispatch update and no replies.
“no sign of the item having been dispatched yet”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Faulty coat and customer service offered repair instead of refund or exchange.
“I spent £115 on a coat that is faulty and I am expected to repair it myself !”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Customer service was helpful and assisted with a puddle suit purchase.
“Customer service was helpful when I needed advice.”
Pyjama sizing altered and website lacks accurate measurements.
“You can not find the measurements on website either.”
Pyjama sizing altered and website lacks accurate measurements.
“You can not find the measurements on website either.”
Organic pyjamas are superb quality and very good value.
“quality is just superb”
High-quality jackets worth the price and customer service efficient.
“usually buy their jackets which is of excellent quality.”
Products are high quality and durable, albeit pricey.
“Quality products that would last a long time.”
Reviewer loves the company's high-quality children's clothing and organic cotton.
“Their organic cotton is just lush!”
Quality and durability make reviewer a repeat outerwear buyer.
“the quality and durability is exceptional.”
Order went missing and customer service failed to respond.
“Terrible customer service, despite the much-loved products...”
No delivery updates and unresponsive customer service.
“there’s no visible email address or phone number to reach out for help.”
Order missing and multiple customer service attempts ignored.
“My order went missing”
New website filters make shopping harder and waste time.
“Can't shop for a more specific range anymore”
Recent changes to site and service make shopping difficult.
“Filtering for dresses- 0 found- lovely functionality.”
Very prompt delivery though no dispatch email was received.
“Very prompt service although no email telling me it was on its way.”
Product quality worsened; new fabrics irritate child's eczema.
“Now most are 95%cotton with 5%elastane (not 100%cotton)”
Fast delivery and high-quality product.
“Speedy and great product”
All organic products made both parent and child happy.
“Amazing, all organic, happy mummy and happy child”
Consistently great clothes; grandson particularly likes denim shorts.
“Grandson loves them too especially the denim shorts.”
High-quality clothing with quick delivery.
“Super quality clothing and fast delivery!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Polarn O. Pyret is a Swedish retailer that focuses on children’s clothing. It sells baby and kids’ items such as outerwear, sleepwear, and waterproof puddle suits. Product pages usually show material and care information and include size guides. Polarn O. Pyret operates physical stores and an online shop in several countries.