Many customers mention quick dispatch, careful packaging, and staff who know the products. Reviews often praise build quality and value. A noticeable number of complaints cite missing deliveries, items arriving damaged, and poor outcomes when trying to return goods. Several reviewers also point to unclear sizing guidance and the company refusing to refund return postage.
Examples from available reviews (Dec 2012 – Feb 2026).
Arrived quickly, well packaged and as ordered.
“Arrived very quickly , well packaged and as ordered .”
Perfectly fitting, stylish and well-made jacket at great value.
“perfect fit, stylish, well made and excellent value for money.”
Orders shown in stock were not supplied and communication was poor.
“Seems they are just drop shippers and just want your money.”
Return was sent away and destroyed without consent and poor communication.
“sent back to Schoffel and destroyed without my consent.”
Most feedback highlights fast fulfilment and responsive support, including next-day dispatch and helpful assistance in store. Another group describes fulfilment problems left unresolved, such as items listed as in stock but not supplied and orders that never arrived.
Many reviewers point to competitive prices, sometimes with discounts applied at checkout. Criticism centres on costly international shipping and unclear quantity descriptions that changed the final cost.
People often say the website is easy to use, with straightforward ordering and clear product pages. Several reviewers report sizing conversion mistakes or clothing that runs small, leading to returns and extra postage costs.
Many customers say items match the descriptions and arrive with good build quality. Fewer, but repeated, reviews describe damage on arrival, such as creased or broken items, along with trouble getting an acceptable replacement or refund.
Positive comments mention useful email updates and dependable courier delivery slots. Negative feedback includes rude or dismissive replies, refusal to refund return postage, and cases where returned items were dealt with without the customer’s consent.
Feedback splits between customers who are very happy with fulfilment and a clear set of unhappy accounts focused on delivery problems, damage, and returns. The mix of experiences points to smooth service for many orders, with occasional failures that significantly affect some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviewcentre (6) · Reviews (1) · Quotes shortened · As of: February 2026
Reliable, traditional service and a great company to buy from.
“They do what they are suppose to do.”
Received broken lids and encountered arrogant, unhelpful customer service.
“Arrogant customer service team.”
Two washing lines arrived damaged and replacement was also damaged.
“2 washing lines sent over 3 days and both damaged.”
Helpful company with very fast delivery; will use again.
“Very helpful company very fast delivery”
Clear website with useful sizing information and fast delivery.
“Useful information for sizing presented in a easy to use and understand format.”
I ordered two pairs of sneakers for my dad and husband from this company. A kiton Two-Tone Knit Sneaker and Kiton Cognac Leather Sneaker. The customer service was excellent. I spoke to the customer representative and he walked me through the whole process and answered all my questions. They were very prompt in replying to my email and making sure I was happy with the product that I received. The delivery was fast, they fit well and I love the quality. This company is clearly dedicated to customer satisfaction. They have a wide selection of shoes, clothing, and other accessories at great prices. I was able to save a bundle by ordering from them.
Confusing sizing conversion and refusal to refund postage costs.
“Complete refusal to refund the £7 postage it cost to return.”
Confusing sizing conversion and refusal to refund return postage.
“Horrendous customer service from Louise on email.”
Paid £9 return due to sizing issue and received rude response.
“rude and arrogant response quoting company policy”
Item was out of stock despite delivery estimate and delayed.
“Was told it was not in stock but would be delivered to me two working days later.”
Coats ordered arrived the next working day with excellent service.
“arrived the next working day excellent service”
Fast delivery but a broken plate was promptly replaced by customer service.
“Fantastic customer service.”
Helpful customer service answered questions and next-day delivery.
“customer services who were very helpful and polite.”
Order system fault was communicated and company honoured price and expedited delivery.
“they offered to meet that price.”
Items were dispatched promptly and delivery was accurately scheduled and punctual.
“my watch said 8.01am!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Philip Morris & Son is a UK retailer focused on country and outdoor clothing, footwear, and accessories. It sells through an online shop as well as one or more physical stores. Product pages include sizing details and fuller descriptions to help customers choose. The site provides standard checkout, delivery choices, and ways to contact customer service. The business serves UK and international customers.