Many customers mention quick dispatch, careful packaging, and staff who know the products. Reviews often praise build quality and value. A noticeable number of complaints cite missing deliveries, items arriving damaged, and poor outcomes when trying to return goods. Several reviewers also point to unclear sizing guidance and the company refusing to refund return postage.
Examples from available reviews (Dec 2012 – Feb 2026).
Arrived quickly, well packaged and as ordered.
“Arrived very quickly , well packaged and as ordered .”
Perfectly fitting, stylish and well-made jacket at great value.
“perfect fit, stylish, well made and excellent value for money.”
Orders shown in stock were not supplied and communication was poor.
“Seems they are just drop shippers and just want your money.”
Return was sent away and destroyed without consent and poor communication.
“sent back to Schoffel and destroyed without my consent.”
Most feedback highlights fast fulfilment and responsive support, including next-day dispatch and helpful assistance in store. Another group describes fulfilment problems left unresolved, such as items listed as in stock but not supplied and orders that never arrived.
Many reviewers point to competitive prices, sometimes with discounts applied at checkout. Criticism centres on costly international shipping and unclear quantity descriptions that changed the final cost.
People often say the website is easy to use, with straightforward ordering and clear product pages. Several reviewers report sizing conversion mistakes or clothing that runs small, leading to returns and extra postage costs.
Many customers say items match the descriptions and arrive with good build quality. Fewer, but repeated, reviews describe damage on arrival, such as creased or broken items, along with trouble getting an acceptable replacement or refund.
Positive comments mention useful email updates and dependable courier delivery slots. Negative feedback includes rude or dismissive replies, refusal to refund return postage, and cases where returned items were dealt with without the customer’s consent.
Feedback splits between customers who are very happy with fulfilment and a clear set of unhappy accounts focused on delivery problems, damage, and returns. The mix of experiences points to smooth service for many orders, with occasional failures that significantly affect some customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviewcentre (6) · Reviews (1) · Quotes shortened · As of: February 2026
Order process was fine with no problems.
“All good no problem”
Arrived quickly, well packaged and as ordered.
“Arrived very quickly , well packaged and as ordered .”
Found the right replacement; quick, well-packed delivery and delightful experience.
“The whole experience was a delight!”
Speedy, efficient service consistent with expectations.
“Speedy and efficient service”
Order arrived in time despite last-minute engraving request.
“still managed to get it to him on time”
Easy website, reasonable prices and very quick delivery.
“very quick delivery make for an enjoyable and positive experience.”
Great service, quick delivery and a last-minute discount applied.
“Great service, quick delivery and a discount too..”
Great service with fantastic products at fair prices.
“fantastic products and fair prices”
Quick delivery for a spare lid ordered late Sunday.
“What impressive service!”
Orders shown in stock were not supplied and communication was poor.
“Seems they are just drop shippers and just want your money.”
Two mugs were delivered safely without issues.
“delivered safely and without any issues.”
Barbour slippers purchased with excellent response and delivery.
“excellent response and delivery”
Product was wonderful and service was great.
“Wonderful product, great service!”
Excellent service; boots arrived on time and in perfect condition.
“high-quality clothes at unbeatable prices.”
Easy online purchase but sizes seemed slightly small.
“shame the sizes seem a little small”
Never received boots despite months of emails and no resolution.
“Never actually received my item”
Prompt service, accurate product descriptions and high-quality goods.
“accurate description of product and high quality goods”
Helpful in-store staff provided time and alternatives for boots.
“gave me lots of time and alternatives for leather riding boots.”
International shipping and customs costs are too expensive.
“shipping and custom is absolutely too expensive”
Found best price and excellent service; items arrived nicely packaged.
“They offered the best price and the service was so good”
Hats arrived creased and damaged due to poor packaging; refund difficult.
“arriving with permanent creases, folds and huge dents”
Easy website, great selection and quick delivery.
“Easy to use website, fabulous choice of clothes”
Misleading quantity description led to higher cost despite refund.
“description re quantity very vague and somewhat misleading.”
Products were high quality and service was good.
“Great quality and service.”
Exceptional customer service and accurate, timely delivery.
“exceptional customer service.”
Easy process, good prices and fast, reliable service.
“Everything was easy, well priced and fast service.”
Fast, professional delivery with secure packaging and peace of mind.
“fast delivery very professional company”
Online order arrived in Australia within a week.
“arrived less than a week later, in Australia.”
Offered competitive pricing plus fast delivery.
“Competitive price and quick delivery”
Helpful email notifications and reliable courier improved delivery tracking.
“Extremely helpful email notifications”
Competitive prices and next-day delivery with fantastic service.
“My order arrived the very next day.”
Brilliant customer service and strong recommendation.
“Brilliant customer service.”
Good range, easy ordering, quick delivery; sizes run small.
“Recommend going up a size”
Well presented items with quick, hassle-free delivery.
“Well presented, quick delivery, hassle free”
Quick delivery, good packaging and quality product.
“well packaged and quality product”
Prompt delivery and responsive customer service resolved missing items.
“Superb service”
Quick delivery, easy ordering and well packaged items.
“Quick delivery Easy to order Well packaged”
Perfectly fitting, stylish and well-made jacket at great value.
“perfect fit, stylish, well made and excellent value for money.”
Website sizing conversion was inaccurate, causing incorrect boot fit.
“their size 11 is an EU size 45 which in reality is a UK 10.5.”
Return was sent away and destroyed without consent and poor communication.
“sent back to Schoffel and destroyed without my consent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Philip Morris & Son is a UK retailer focused on country and outdoor clothing, footwear, and accessories. It sells through an online shop as well as one or more physical stores. Product pages include sizing details and fuller descriptions to help customers choose. The site provides standard checkout, delivery choices, and ways to contact customer service. The business serves UK and international customers.