Reviews Analysed
21
We Collect & Analyse Reviews
Philip Morris & Son
Experiences & Reviews
Philip Morris & Son is a UK retailer whose online customer reviews cover ordering, delivery, product condition and after‑sales. This summary helps consumers quickly assess common experiences reported by buyers when researching the company.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
19d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful customer service and quick issue resolution; a small number report poor after‑sales handling or decisions made without customer consent.
Share
Strong
20%
💰
Value for money
Many customers report competitive pricing and attractive sales; a minority experienced misleading product wording (quantities) that reduced perceived value.
Share
Strong
12%
⚡
User experience
Customers commonly note an easy‑to‑use website, straightforward ordering and fast delivery; a few reviewers warn about inaccurate sizing or product information online.
Share
Strong
9%
🔧
Product quality
Products are frequently described as well made, well presented and matching descriptions; packaging and condition on arrival are regularly praised.
Share
Strong
18%
📞
Communication
Email notifications and responsive replies are commonly praised, and phone contact is used for quick fixes; some reviews cite poor communication during complex returns.
Share
Strong
8%
⭐
Overall experience
Overall impressions are largely positive: fast delivery, good fulfilment and repeat purchases; a few customers report negative post‑sale outcomes.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
kiton Two-Tone Knit Sneaker and Kiton Cognac Leather Sneaker
"I ordered two pairs of sneakers for my dad and husband from this company. A kiton Two-Tone Knit Sneaker and Kiton Cognac Leather Sneaker. The customer service was excellent. I spoke to the customer representative and he walked me through the whole process and answered all my questions. They were very prompt in replying to my email and making sure I was happy with the product that I received. The delivery was fast, they fit well and I love the quality. This company is clearly dedicated to customer satisfaction. They have a wide selection of shoes, clothing, and other accessories at great prices. I was able to save a bundle by ordering from them."
Vincent Ramon
Collected.reviews
Nov 24, 2021
Featured for: Multiple themes: service, product, value
Bin liner quantities
"Having bought bin liners from PM&S in the past, this time around I found the description re quantity very vague and somewhat misleading. I thought I h..."
Marc Shirlaw
Trustpilot
Sep 30, 2025
Featured for: Value discrepancy; refunded promptly
Good until things go wrong....
"My order arrived fine and on the surface of it they seem like a great company to deal with. Just do not expect good customer service when things go wr..."
steven beresford
Trustpilot
Sep 30, 2025
Featured for: Poor after‑sales and communication
Inaccurate sizing on their website.
"I bought a pair of size11 Chelsea boots from their online store. Boots arrived in a timely fashion and they looked great. Unfortunately, they didn’t f..."
Johnandlinda Webb
Trustpilot
Sep 30, 2025
Featured for: Inaccurate sizing; user experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JustJules
trustpilot.com
Sep 30, 2025
Great experience
Great experience. Easy to use website, fabulous choi...
M
Marc Shirlaw
trustpilot.com
Sep 30, 2025
Bin liner quantities
Having bought bin liners from PM&S in the past, this time around I found the description re quantity very vague and somewhat misleading. I thought I h...
C
Carol Munro
trustpilot.com
Sep 30, 2025
Great quality and service.
...
C
Christopher Black Davidson
trustpilot.com
Sep 30, 2025
EXCELLENT
From start to finish, exceptional customer service. Products as described, competitive...
D
Dan Munday
trustpilot.com
Sep 30, 2025
Everything was easy
Everything was easy, well priced and fast service. Couldn't fault it and will us...
G
Gillian Mccolm
trustpilot.com
Sep 30, 2025
Happy lady
Just received my garden chair fast delivery very professional company great delive...
M
Michael Black
trustpilot.com
Sep 30, 2025
Greater service
I ordered this online. It arrived less than...
V
V Fletcher
trustpilot.com
Sep 30, 2025
Competitive price and quick delivery
Competitive price...
I
Ian J.
trustpilot.com
Sep 30, 2025
Excellent service
Extremely helpful email notifications so you know exactly when your parcel will arrive, they use a good cour...
D
Donna
trustpilot.com
Sep 30, 2025
FANTASTIC SERVICE!
Competitive prices & fantastic service as always...
D
DAVID BRADLEY-WICKENS
trustpilot.com
Sep 30, 2025
Brilliant customer service
Brilliant customer ser...
J
Jon Andrew Booton
trustpilot.com
Sep 30, 2025
Lovely shirt!
Philipmorrisdirect.co.uk are a great company to do business with! A good range of stock with many attractive sales prices. Barbour shirts are generall...
m
mike
trustpilot.com
Sep 30, 2025
Well presented
Well presented, quick...
R
Rob Jarvis
trustpilot.com
Sep 30, 2025
Very good quick delivery
Very good quick delivery, wel...
P
Phil Davis
trustpilot.com
Sep 30, 2025
Superb service
Superb service, I ordered some shoes and they turned up promptly, The free Brushes were missing so I phoned them up and they arrived very swi...
C
Claire
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery Easy t...
M
Maria G
trustpilot.com
Sep 30, 2025
Waxed Barbour jacket
I’m thrilled with the recent purchase of my waxed Barbour jacket. It is a perf...
J
Johnandlinda Webb
trustpilot.com
Sep 30, 2025
Inaccurate sizing on their website.
I bought a pair of size11 Chelsea boots from their online store. Boots arrived in a timely fashion and they looked great. Unfortunately, they didn’t f...
s
steven beresford
trustpilot.com
Sep 30, 2025
Good until things go wrong....
My order arrived fine and on the surface of it they seem like a great company to deal with. Just do not expect good customer service when things go wr...
P
Peter Wilson
trustpilot.com
Sep 30, 2025
They do what they are suppose to do.
They do what they are suppose to do. Maybe the old fashion way of doing things, wh...
Conclusion
Reviewers most often report prompt delivery, reliable fulfilment and helpful customer service, with many praising product condition and packaging. Common positives include competitive pricing and an easy‑to‑use website. Caveats in the reviews include occasional misleading product descriptions (for example quantities) and sizing information that can cause returns or additional cost. A few customers describe unsatisfactory handling of returns or repairs; when buying, check size charts and product wording carefully and keep order/notification emails for reference.