Skip to content
We Collect & Analyse Reviews

Pharmacy2U
Experiences & Reviews

Pharmacy2U is a UK-based online pharmacy and prescription management service that arranges home delivery of NHS and private prescriptions via web and mobile platforms. The service is designed for repeat prescriptions, offering online accounts, order tracking and automated reminders for patients who prefer home delivery over collecting from a local pharmacy.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 19d
Overall Rating
4.9

Our Analysis

🎯

Service quality

Most reviewers describe reliable, prompt deliveries and regular on‑time supply; a minority report delays for urgent prescriptions sent by standard post.

Share
30%
Strong
💰

Value for money

Very few reviews mention price; when raised, reviewers note free or fast‑tracked delivery, but overall cost or value is rarely discussed.

Share
16%
Mixed
⚡

User experience

Many users find the website/app straightforward, with simple repeat ordering and timely reminders; a small number report problems with online instructions.

Share
16%
Strong
🔧

Product quality

Product condition is rarely commented on; one reviewer specifically praises packaging, but medication quality or effectiveness is not widely discussed.

Share
2%
Mixed
📞

Communication

Reviewers frequently mention clear step‑by‑step notifications, delivery tracking and the ability to speak to a person if needed.

Share
2%
Strong
⭐

Overall experience

Overall sentiment is positive: many reviewers say the service simplifies repeat prescriptions, they’re kept informed, and they would continue using it.

Share
35%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

D
Davey Mac
trustpilot.com Sep 30, 2025

Ideal if you can’t make it to the chemist or your busy with work

I have found Pharmacy2U to be ideal for my situation. The only negative is if you require medication urgently as it takes approximately 5 day...

R
Richard
trustpilot.com Sep 30, 2025

Easy to use

Easy to use. Order created then just wait for th...

J
Jax13
trustpilot.com Sep 30, 2025

Great service

My GP no longer accepts orders from P2U but are happy to use them for delivery. I love the fact that you are notified of every step of the process so...

H
Heather Hamilton
trustpilot.com Sep 30, 2025

Pharmacy 2U is fantastic!

Pharmacy 2U is a superb company. Your online app is user-friendly and so very easy to use. Your systems are fast and efficient. Your packaging is amaz...

A
Andrew Tait
trustpilot.com Sep 30, 2025

Normally

Normally, I'm very happy with the service I receive on a recurring basis, however , on the last occasion I had difficulty ordering my medication throu...

S
Steve
trustpilot.com Sep 30, 2025

Excellent

Always kept informed on progress of prescription and delive...

A
Alan Macdermot
trustpilot.com Sep 30, 2025

Routine

Routine, straight...

d
dave broom
trustpilot.com Sep 30, 2025

Very prompt with meds

...

M
Mrs Julie Wigley
trustpilot.com Sep 30, 2025

Would be lost without this!

Great service, get a reminder each month to order my meds, very simple process...

L
Lesley Wild
trustpilot.com Sep 30, 2025

Very efficient,quick and easy to order…

Very efficient,quick and...

d
denise metcalfe
trustpilot.com Sep 30, 2025

Excellent service

Easy to order,reminders when to reorder,letting you know when it...

H
Helen Pitt
trustpilot.com Sep 30, 2025

A reliable company and excellent service.

I like Pharmacy 2U because they always ship my medi...

c
customer
trustpilot.com Sep 30, 2025

It was first time on line prescription…

It was first time on line prescripti...

D
Debbie Whitten
trustpilot.com Sep 30, 2025

Good service as always

...

R
R F
trustpilot.com Sep 30, 2025

great delivery

...

m
michael brookes
trustpilot.com Sep 30, 2025

Very pleased with the service you…

Very pleased with the service you provide you always keep me informed as to where my...

G
Graham Snook
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Very happy always regular supply of medication. Would d...

C
Christine Whitmee
trustpilot.com Sep 30, 2025

Problem free ordering

To be able to order on line and have my order delivered within days has made my l...

M
Mrs Glenda Bertram
trustpilot.com Sep 30, 2025

Reliable service

Reliable service. Fast...

H
Helen Mocock
trustpilot.com Sep 30, 2025

Excellent

Very reliable & kept informed o...

Share Your Experience

Help other customers by sharing your experience with Pharmacy2U. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviewers predominantly report reliable, routine delivery and clear communications, with many valuing reminders and order tracking for repeat prescriptions. Common positives are on‑time supply, straightforward ordering and responsive human contact when needed. Noted drawbacks include occasional delivery delays for urgent medicines sent by standard post and a few reports of confusing online instructions. Price or value is seldom discussed in these reviews, though one reviewer highlights free fast‑tracked delivery. Overall, the collected reviews indicate high satisfaction among users relying on Pharmacy2U for repeat prescription management.