Many reviewers describe quick processing, on-time deliveries, and handy repeat-prescription reminders. Several praise an easy app and helpful frontline staff. A noticeable set of low-rated reviews points to long dispatch delays, ignored complaints, and billing or auto-reorder mistakes. Negative feedback also frequently mentions website or app glitches.
Examples from available reviews (Mar 2025 – Mar 2026).
They ship medication promptly and send reorder reminders.
“always ship my medication straight away and remind me when to re-order.”
Service is brilliant and efficient as usual.
“Brilrilliant and efficient service as always.”
Order cancelled without explanation and customer service ignored repeated enquiries.
“Pharmacy2U has FLAT OUT REFUSED to answer once!!”
Order delayed nearly a month, support ignored messages, package arrived damaged.
“I've been waiting for my order for almost a month,”
Many reviews describe accurate dispensing and fast delivery for routine prescriptions. Positive comments often mention quick dispatch, reliable repeat supplies, and useful reminder steps. Another group reports major fulfilment problems, including long waits, missed urgent medication, and parcels arriving damaged.
Reviews mention pricing and charges less often than delivery or ease-of-use. Reported problems include duplicate charges, pre-authorisation holds, and discount codes that do not apply.
Many reviewers find the website and app simple, fast, and helpful for avoiding trips to the GP. A clear opposing group reports login issues, crashes, unclear website instructions, and strict quantity limits. These technical complaints mostly appear in low-star reviews.
Most comments focus on getting prescribed medicines on time rather than faults with the medication itself. A few complaints mention damaged packaging and prescriptions being sent to a previous address.
Many reviews praise timely updates at key stages and quick replies from support. Several low-rated reviews describe complaints going unanswered, enquiries ignored, abrupt order cancellations, and disputed refunds. Some also flag auto-reorder behaviour as a specific communication problem.
Reviews split sharply between high ratings for dependable repeat-prescription handling and low ratings tied to unresolved failures. Positive feedback highlights speed and convenience. Negative accounts focus on delays, billing disputes, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Customer service is described as excellent.
“Excellent customer service.”
Easy to use with prompt delivery and email reminders.
“easy and simple to use, prompt delivery, email reminders great”
They attempt to provide a prompt, personal service.
“It tries to deliver a prompt, personal service.”
App is easy and reliable; deliveries arrive on time.
“Easy App to use and works really well.”
Notifications mean I know when to expect orders and waits are short.
“Because I always know when to expect my order and I don’t usually have to wait long”
Service is brilliant and efficient as usual.
“Brilrilliant and efficient service as always.”
Cannot fault the service provided.
“Can’t fault the service provided”
Customer support is quick and responsive.
“Very quick and responsive.”
Automatic reorders occurred and company denies responsibility.
“It is really frustrating the medication auto reorders”
Service remains A1 as usual.
“As usual A1 service”
Online ordering and delivery save calls to the doctor.
“Very convenient to just order online and get delivered.”
All tablets arrive on time as ordered.
“All Tablets As Applied For Arrive On Time”
The service is described as first class.
“First class service”
Long-term use; found Pharmacy2U extremely reliable.
“extremely reliable and would recommend”
Service is dependable, efficient and provides helpful advice.
“So dependable. Very efficient and fast.”
Occasional problems occur with the app and repeat ordering.
“Sometimes I experience problems with the app and ordering repeat prescription”
Service is good and provides informative updates.
“Always a good service and keeps you well informed”
Great delivery service with no issues.
“Great service delivery good no issues”
Delivery performance was poor in this case.
“Poor delivery”
Service from order to delivery is very quick.
“Very quick service from ordering till delivery”
Order and stock issues with poor communication and no acknowledgement.
“They still have not acknowledged my complaint”
Dosette box orders delayed over six weeks with slow responses.
“Now it is taking over 6 weeks so I am continually chasing orders”
Delivery can take about five days, unsuitable for urgent needs.
“it takes approximately 5 days from prescription being issued to arrive at your door through Royal Mail.”
Ordering is easy and communications update progress.
“Easy to use. Order created then just wait for the delivery.”
Notified at every step and can speak to a real person.
“you are notified of every step of the process”
App is user-friendly with efficient systems and helpful reminders.
“Your online app is user-friendly and so very easy to use.”
Recent difficulty ordering online; web instructions are unclear.
“It is getting more difficult to to understand the instructions on your web page .”
Prescriptions are tracked and consistently delivered on time.
“Always kept informed on progress of prescription and delivered on time”
Routine service is straightforward and prompt.
“Routine, straight forward and prompt”
Medications are delivered very promptly.
“Very prompt with meds”
Monthly reminders and weekly deliveries make the service indispensable.
“get a reminder each month to order my meds”
Ordering medication is efficient, quick and easy.
“Very efficient,quick and easy to order medication”
Clear reminders and delivery notifications; same-day delivery reliability.
“letting you know when it will be delivered”
They ship medication promptly and send reorder reminders.
“always ship my medication straight away and remind me when to re-order.”
First online prescription was received on time.
“It was first time on line prescription and I’m so glad received on time.”
Service is consistently good as always.
“Good service as always”
The company is reliable and dependable.
“a company you can rely on”
They keep me informed and deliver orders punctually.
“you always keep me informed as to where my order is up to”
Reliable regular medication supply and excellent service.
“Very happy always regular supply of medication.”
Online ordering and quick delivery have made life easier.
“order on line and have my order delivered within days has made my life much easier.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pharmacy2U is a UK online pharmacy offering prescription dispensing with home delivery. Patients use a website portal or mobile app to order and manage repeat prescriptions. Registered pharmacists review and dispense medicines before they are sent out, with delivery handled via postal and courier services. Customers can get in touch by phone or through online support for questions and account help.