Reviewers predominantly report reliable, routine delivery and clear communications, with many valuing reminders and order tracking for repeat prescriptions. Common positives are on‑time supply, straightforward ordering and responsive human contact when needed. Noted drawbacks include occasional delivery delays for urgent medicines sent by standard post and a few reports of confusing online instructions. Price or value is seldom discussed in these reviews, though one reviewer highlights free fast‑tracked delivery. Overall, the collected reviews indicate high satisfaction among users relying on Pharmacy2U for repeat prescription management.
Examples from available reviews (Mar 2025 – Feb 2026).
Delivery can take about five days, unsuitable for urgent needs.
“it takes approximately 5 days from prescription being issued to arrive at your door through Royal Mail.”
Reliable service with free fast-tracked delivery.
“Reliable service. Fast tracked delivery. Free.”
Recent difficulty ordering online; web instructions are unclear.
“It is getting more difficult to to understand the instructions on your web page .”
Most reviewers describe reliable, prompt deliveries and regular on‑time supply; a minority report delays for urgent prescriptions sent by standard post.
Very few reviews mention price; when raised, reviewers note free or fast‑tracked delivery, but overall cost or value is rarely discussed.
Many users find the website/app straightforward, with simple repeat ordering and timely reminders; a small number report problems with online instructions.
Product condition is rarely commented on; one reviewer specifically praises packaging, but medication quality or effectiveness is not widely discussed.
Reviewers frequently mention clear step‑by‑step notifications, delivery tracking and the ability to speak to a person if needed.
Overall sentiment is positive: many reviewers say the service simplifies repeat prescriptions, they’re kept informed, and they would continue using it.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Reliable service with free fast-tracked delivery.
“Reliable service. Fast tracked delivery. Free.”
Reliable service with postage date updates and good service.
“Very reliable & kept informed of postage date”
Cannot log into the app despite correct details, causing frustration.
“The app will not let me log on and I know my details are correct.”
Order showed one inhaler and limits were unclear, causing dissatisfaction.
“you can only order 1 item of any product at any one time.”
Prescription sent to an old address and customer service failed to resolve.
“stating that my prescription had been approved and would now be sent to the address that I no longer lived at.”
Order cancelled without explanation and customer service ignored repeated enquiries.
“Pharmacy2U has FLAT OUT REFUSED to answer once!!”
Very fast delivery and friendly service; received within a day.
“I ordered some medicine from them, and I received delivery within a day.”
Order delayed, discount code not honoured, and poor customer service.
“reorder discount code wouldn’t apply.”
Double billing and long waits; customer service is unresponsive and unhelpful.
“I was double-billed for an order”
Reliable service but difficult to contact when issues arise.
“contacting the company when there are problems is difficult.”
They were charged twice because of pre-authorisation holds on payments.
“They charge 2x per transaction,”
Order delayed nearly a month, support ignored messages, package arrived damaged.
“I've been waiting for my order for almost a month,”
Phone and AI support failed and prescription remained unfilled.
“Absolutely appalling service!”
Repeat medication orders are hassle-free; they handle GP approval and delivery.
“I can order my repeat medication hassle free”
Urgent medication failed to arrive; long phone waits made service unreliable.
“NOT RELIABLE unfortunately.”
Prescription held for days with repeated dispatch delays on first order.
“They’ve had my prescription for 5 days,”
Website and app are slow, unreliable, and time-wasting.
“Their website is horrendous crashes and hangs”
Dispatch delays meant missing essential cardiac medication over the weekend.
“I'm now waiting for my medication and have not had any today,”
The app is overly complicated and signing in is not straightforward.
“The pharmacy2u app is just over complicated for no reason.”
Formerly good app is now useless after recent changes.
“Was a really good app now it’s useless”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pharmacy2U is a UK-based online pharmacy and prescription management service that arranges home delivery of NHS and private prescriptions via web and mobile platforms. The service is designed for repeat prescriptions, offering online accounts, order tracking and automated reminders for patients who prefer home delivery over collecting from a local pharmacy.