Many reviewers describe quick processing, on-time deliveries, and handy repeat-prescription reminders. Several praise an easy app and helpful frontline staff. A noticeable set of low-rated reviews points to long dispatch delays, ignored complaints, and billing or auto-reorder mistakes. Negative feedback also frequently mentions website or app glitches.
Examples from available reviews (Mar 2025 – Mar 2026).
They ship medication promptly and send reorder reminders.
“always ship my medication straight away and remind me when to re-order.”
Service is brilliant and efficient as usual.
“Brilrilliant and efficient service as always.”
Order cancelled without explanation and customer service ignored repeated enquiries.
“Pharmacy2U has FLAT OUT REFUSED to answer once!!”
Order delayed nearly a month, support ignored messages, package arrived damaged.
“I've been waiting for my order for almost a month,”
Many reviews describe accurate dispensing and fast delivery for routine prescriptions. Positive comments often mention quick dispatch, reliable repeat supplies, and useful reminder steps. Another group reports major fulfilment problems, including long waits, missed urgent medication, and parcels arriving damaged.
Reviews mention pricing and charges less often than delivery or ease-of-use. Reported problems include duplicate charges, pre-authorisation holds, and discount codes that do not apply.
Many reviewers find the website and app simple, fast, and helpful for avoiding trips to the GP. A clear opposing group reports login issues, crashes, unclear website instructions, and strict quantity limits. These technical complaints mostly appear in low-star reviews.
Most comments focus on getting prescribed medicines on time rather than faults with the medication itself. A few complaints mention damaged packaging and prescriptions being sent to a previous address.
Many reviews praise timely updates at key stages and quick replies from support. Several low-rated reviews describe complaints going unanswered, enquiries ignored, abrupt order cancellations, and disputed refunds. Some also flag auto-reorder behaviour as a specific communication problem.
Reviews split sharply between high ratings for dependable repeat-prescription handling and low ratings tied to unresolved failures. Positive feedback highlights speed and convenience. Negative accounts focus on delays, billing disputes, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reliable service with free fast-tracked delivery.
“Reliable service. Fast tracked delivery. Free.”
Reliable service with postage date updates and good service.
“Very reliable & kept informed of postage date”
Cannot log into the app despite correct details, causing frustration.
“The app will not let me log on and I know my details are correct.”
Order showed one inhaler and limits were unclear, causing dissatisfaction.
“you can only order 1 item of any product at any one time.”
Prescription sent to an old address and customer service failed to resolve.
“stating that my prescription had been approved and would now be sent to the address that I no longer lived at.”
Order cancelled without explanation and customer service ignored repeated enquiries.
“Pharmacy2U has FLAT OUT REFUSED to answer once!!”
Very fast delivery and friendly service; received within a day.
“I ordered some medicine from them, and I received delivery within a day.”
Order delayed, discount code not honoured, and poor customer service.
“reorder discount code wouldn’t apply.”
Double billing and long waits; customer service is unresponsive and unhelpful.
“I was double-billed for an order”
Reliable service but difficult to contact when issues arise.
“contacting the company when there are problems is difficult.”
They were charged twice because of pre-authorisation holds on payments.
“They charge 2x per transaction,”
Order delayed nearly a month, support ignored messages, package arrived damaged.
“I've been waiting for my order for almost a month,”
Phone and AI support failed and prescription remained unfilled.
“Absolutely appalling service!”
Repeat medication orders are hassle-free; they handle GP approval and delivery.
“I can order my repeat medication hassle free”
Urgent medication failed to arrive; long phone waits made service unreliable.
“NOT RELIABLE unfortunately.”
Prescription held for days with repeated dispatch delays on first order.
“They’ve had my prescription for 5 days,”
Website and app are slow, unreliable, and time-wasting.
“Their website is horrendous crashes and hangs”
Dispatch delays meant missing essential cardiac medication over the weekend.
“I'm now waiting for my medication and have not had any today,”
The app is overly complicated and signing in is not straightforward.
“The pharmacy2u app is just over complicated for no reason.”
Formerly good app is now useless after recent changes.
“Was a really good app now it’s useless”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pharmacy2U is a UK online pharmacy offering prescription dispensing with home delivery. Patients use a website portal or mobile app to order and manage repeat prescriptions. Registered pharmacists review and dispense medicines before they are sent out, with delivery handled via postal and courier services. Customers can get in touch by phone or through online support for questions and account help.