Reviews Analysed
21
We Collect & Analyse Reviews
Perfume's Club
Experiences & Reviews
Perfume's Club is an online retailer specialising in perfumes, cosmetics and haircare, offering branded and niche products for retail customers. The site lists multiple brands and often advertises discounted prices and international delivery options. Consumers researching the company commonly check delivery, customs, returns and product authenticity before buying.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
30d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Delivery performance is inconsistent: several reviewers report tracked, timely deliveries while many others report non-delivery, cancellations or missing items.
Share
Weak
22%
💰
Value for money
Some shoppers cite lower prices and bargains; others report unexpected customs duties, return costs or perceived poor value when items are damaged or counterfeit.
Share
Mixed
14%
⚡
User experience
Ordering and tracking receive mixed feedback: several reviewers praise clear tracking and delivery times; others report cancelled orders, poor website information and unsubscribe issues.
Share
Mixed
13%
🔧
Product quality
Product condition varies: multiple buyers report genuine, well-packed items while others report damaged goods, missing contents or suspected counterfeit products.
Share
Mixed
14%
📞
Communication
Customer communication is frequently criticised: many reviews describe slow or no responses, contested refunds and persistent marketing emails that are hard to stop.
Share
Weak
15%
⭐
Overall experience
Overall impressions are mixed but leaning negative: some customers report smooth purchases and bargains, while a larger number report delivery and after‑sales problems.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
shampoo, conditioner and spray
"I have tried many shampoos and conditioners but this one works the best. I have noticed a huge difference in my hair. SENSCIENCE true hue conditioner and SENSCIENCE true hue shampoo on my colored hair.I have very thick curly hair and it usually weighs it down, but this product does an amazing job at keeping my curls bouncy and shiny. The best part is you only need to use a tiny bit (a little goes a long way).The Gres CABOTINE spray for women also leaves me smelling fresh all day long.I can't say enough about your products, the timely deliveries, and reasonable prices. I love them!!! Thank You so much for the excellent products you make available to us..
"
Anna Catalina
Collected.reviews
Nov 24, 2021
Featured for: Positive product and delivery experience
Good service
"I don’t usually leave reviews, but I felt this one was worth writing. I ordered a perfume for my mum Narciso Rodriguez for her - Eau de Parfum Spray I..."
Cheila
Trustpilot
Sep 30, 2025
Featured for: Low price, smooth tracked delivery
**BUYER BEWARE** AVOID THIS COMPANY!!!!
"**BUYER BEWARE** Not impressed with this company at all. Have been billed an extra £51 for import charges when they advertise "free delivery" which is..."
Mel
Trustpilot
Sep 30, 2025
Featured for: Unexpected import charges, negative feedback
Blatant misconduct – missing item, false affidavit, and £130 loss
"Avoid this company at all costs. I ordered two luxury skincare items from Perfume Club. Only one arrived. The parcel was intact, but one item worth £1..."
Celine H
Trustpilot
Sep 30, 2025
Featured for: Missing item, alleged coercive affidavit
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Shelley Baxter
trustpilot.com
Sep 30, 2025
Fake perfume
The item arrived on time not a problem however the perfume is a fake. When you spray it on yourse...
M
Mel
trustpilot.com
Sep 30, 2025
**BUYER BEWARE** AVOID THIS COMPANY!!!!
**BUYER BEWARE** Not impressed with this company at all. Have been billed an extra £51 for import charges when they advertise "free delivery" which is...
M
Marcela
trustpilot.com
Sep 30, 2025
My order never arrived
...
N
Neil McShane
trustpilot.com
Sep 30, 2025
Customs charges not mentioned
Goods sent via UPS -now have to pay customs fees here in the UK. No mention of fees on enti...
S
Steve
trustpilot.com
Sep 30, 2025
Don't sign up on this web site as you…
Don't sign up on this web site as you can never unsubscribe I have tried to un...
P
PRADHABAN
trustpilot.com
Sep 30, 2025
I thought it cheapest place but when…
I thought it cheapest place but when they sent the item it's comes with customes duty, d...
A
Ana Calvo Perez
trustpilot.com
Sep 30, 2025
Don't buy in this shop
Don't buy in this shop. They don't take any responsibility and accountability if the order is lost but they have...
C
Cheila
trustpilot.com
Sep 30, 2025
Good service
I don’t usually leave reviews, but I felt this one was worth writing. I ordered a perfume for my mum Narciso Rodriguez for her - Eau de Parfum Spray I...
M
Mrs Benton
trustpilot.com
Sep 30, 2025
Avoid avoid avoid !!!
Paid extra for insurance. Items damaged my courier (also very poor/ non existent packaging from perfume club). Sent photos and...
C
Customer
trustpilot.com
Sep 30, 2025
Fake products
Received item after about 3 weeks. The product is fake. That is obvious by the shade, as I have other foundation in the same brand...
C
Celine H
trustpilot.com
Sep 30, 2025
Blatant misconduct – missing item, false affidavit, and £130 loss
Avoid this company at all costs. I ordered two luxury skincare items from Perfume Club. Only one arrived. The parcel was intact, but one item worth £1...
J
John Anderson
trustpilot.com
Sep 30, 2025
Great experience, will order again!
After finding this site and seeing how much cheaper they were compared to others, I decided to take a risk and bought the new Montblanc Explorer Extre...
T
Thomas Reynolds
trustpilot.com
Sep 30, 2025
Won't be shopping here again!
Ordered some creams amongst other items and when I opened the package they had spilt everywhere and ruined ev...
J
Jonathan O'Connor
trustpilot.com
Sep 30, 2025
Perfumesclub.co.uk
I think this might be just a scam company! Don’t pay them a penny, you will not get your order. Had to go via PayPal in the end to recover my money, P...
S
Sam
trustpilot.com
Sep 30, 2025
I don't understand the negativity
I don't understand the negativity. I found this site to have an excellent range of fragrances, some really niche and interesting finds. I bought a 200...
V
Val
trustpilot.com
Sep 30, 2025
DO NOT ORDER
Ordered JPG men's perfume. Tin arrived dented, but external packaging was not damaged. Can't phone or what's app company, only email. Offered 10% refu...
K
Karen
trustpilot.com
Sep 30, 2025
Terrible
If I could give no stars I would. Item never arrived and shown in tracking in transit. The...
C
Claire
trustpilot.com
Sep 30, 2025
I’m absolutely delighted!!
I’m absolutely delighted. Order of 3 Spanish hair gels arrived exactly as described and completely with...
D
Danuta Jania
trustpilot.com
Sep 30, 2025
Ordered
Ordered, confirmation email received its on the way..... To be inforemd few days af...
Z
Zara
trustpilot.com
Sep 30, 2025
Was worried but could not be happier
Was a bit worried because of the bad reviews so I didn’t order much just in case the reviews were true and paid the £1 insurance… and cannot be happie...
Conclusion
Reviews for Perfume's Club show a mix of smooth purchases and notable problems. Positive reports highlight competitive prices, tracked deliveries and authentic items arriving within advertised timeframes. Negative reports focus on unexpected customs/import charges, non-delivery or missing items, damaged goods and slow or unhelpful customer communication. If you consider buying, check the retailer's shipping origin and customs policy, choose tracked or insured delivery and use payment methods with buyer protection. For higher-value orders, consider starting with a small purchase to confirm service and authenticity.