Reviewers often highlight low prices, simple ordering, and fast delivery on many purchases. Several say the fragrances were authentic and arrived well packed. A noticeable set of complaints describes missing or damaged items and refunds or returns that were not resolved. Multiple negative reviews also mention poor communication and unexpected import charges.
Examples from available reviews (Nov 2021 – Mar 2026).
Prices cheaper than the branded website and delivery was quick.
“Prices was cheaper than the branded website.”
Easy to order, well packaged and delivered within a few days.
“It was easy to order, well packaged and delivered in a few days”
Perfume arrived fake and produced no fragrance, wasted money.
“the perfume is a fake.”
Item never arrived but tracking showed it in transit; no refund.
“Item never arrived and shown in tracking in transit.”
Several reviews describe orders that never arrived, items that came damaged, or deliveries that were missing parts. Some complain about refunds being withheld, added return costs, and being asked for affidavits during disputes. Fewer reviews report easy cancellations, PayPal refunds going through, or outcomes they found acceptable.
Many customers point to lower prices than other retailers and say the products feel like good value. Others say surprise import fees or high free-delivery thresholds reduced that value. Comments on value appear in both positive and negative reviews.
Many reviews say the website is easy to use and ordering is straightforward. A small number mention checkout issues, including a UK phone-number validation error that blocked ordering. Reviewers also often note good packaging and quick despatch.
Many reviewers describe the fragrances as genuine and long-lasting and say they received the correct items. Some allege counterfeit products, empty or opened bottles, or skincare close to expiry, and cite these as reasons for complaints. A few buyers still confirm authenticity, even while noting minor packaging concerns.
Several customers mention slow, unhelpful, or rude support and trouble reaching the company. Multiple reviews also point to limited contact options and difficulty unsubscribing from marketing emails. Some orders receive positive mentions for fast tracking updates.
Ratings split sharply: many five-star reviews focus on price, delivery, and genuine products, while one-star reviews describe non-delivery, damaged items, and refunds that were not resolved. The result is a clear divide in customer experiences. Some repeat buyers report steady, satisfactory service across multiple orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Prices cheaper than the branded website and delivery was quick.
“Prices was cheaper than the branded website.”
Items were well packed and arrived in good time.
“Well packed, Arrived in good time!”
Reviewer praised the perfumes simply as 'SUPER PARFUMS'.
“SUPER PARFUMS”
Great products with excellent communication and good packaging.
“Great products, excellent communication and well packaged items. Thank you.”
Website form rejected UK phone and billing address, losing a customer.
“Would not let me place an order due to say the phone number was the incorrect length”
Excellent product and good travel-friendly size for longer periods.
“An excellent product and a good size to take away when going for longer periods.”
Shipping took long and order was delivered to the wrong address.
“I've never received my order because they delivered it to the wrong address”
Products seemed genuine and website was easy to use and navigate.
“The products seemed genuine and the website is very good as it is easy to use and easy to navigate!”
Great price and prompt delivery; reviewer will use again.
“Great price, prompt delivery.”
Ordering was easy and delivery was on time with no problems.
“Ordering was so easy! also delivery was on time and no problem experienced.”
Order matched expectations with great and speedy tracking updates.
“Exactly as I ordered with great and speedy tracking.”
Easy to order, well packaged and delivered within a few days.
“It was easy to order, well packaged and delivered in a few days”
Product was excellent and delivered just as expected.
“Excellent, just aa expected”
Product offered great value for money compared to other websites.
“The product I ordered was great value for money compared to other websites.”
Family enjoy the perfume and it evokes memories of home.
““The perfume of my home” , we say.”
Fantastic price with straightforward ordering and delivery process.
“Fantastic price. Straight forward order and delivery.”
Good prices and site, but slow delivery and unhelpful replies.
“the reply was not helpful or particularly polite.”
Purchase satisfactory but free delivery threshold and shipping costs high.
“the minimum spend required for free delivery feels a bit high”
Fast despatch, great prices and stocked items hard to find in UK.
“Fast despatch, great prices, products in stock that are unavailable or hard to get hold of in the UK.”
Larger volume product offered at a good price with speedy delivery.
“Offered a product of a larger volume than I've seen before at a good price.”
Company sends damaged products and support is slow with unresolved issues.
“Terrible company, do not order from them”
Perfume nozzle was faulty and customer service refused to help.
“The spray nossle wasnt working.”
Order severely delayed and cancellation/refund requests were ignored.
“My order still has not arrived.”
Multiple orders over years have gone smoothly and returns handled well.
“everything has always gone smoothly.”
Perfume arrived fake and produced no fragrance, wasted money.
“the perfume is a fake.”
Charged an unexpected £51 import fee despite advertised free delivery.
“been billed an extra £51 for import charges”
My order never arrived and I received nothing.
“My order never arrived”
Goods sent via UPS incurred customs fees not disclosed online.
“Goods sent via UPS -now have to pay customs fees here in the UK.”
Unable to unsubscribe and repeatedly bombarded with marketing emails.
“Don't sign up on this web site as you can never unsubscribe”
Seemed cheapest but customs duty made purchase not worthwhile.
“it's comes with customes duty, don't waste your time”
Shop refuses responsibility for lost orders and blames customers.
“They don't take any responsibility and accountability if the order is lost”
Bought perfume at lowest price and delivery was smooth and intact.
“it was delivered via Royal Mail on 02/08 — just 7 days later.”
Paid insurance but damaged items and poor communication with company.
“very poor communication and still no response or replacement items”
Product appeared fake and returning it would cost nearly £13.
“The product is fake.”
Missing item worth £130; company pressured affidavit and refused refund.
“demanded I sign a false legal affidavit they had written”
Montblanc arrived in eight days and was confirmed genuine despite packaging.
“I can confirm it’s genuine.”
Creams leaked, ruined other contents and company refused full refund.
“they had spilt everywhere and ruined everything else in the box.”
Suspected scam; PayPal refunded after problems with order.
“I think this might be just a scam company!”
Excellent fragrance range, arrived in ten days and intact.
“I found this site to have an excellent range of fragrances”
Damaged item with inadequate refund and high return postage demanded.
“Offered 10% refund (£7) or return to Mallorca at MY postage cost”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume's Club is an online retailer that sells branded fragrances, cosmetics, and personal care products. The site lists many eau de parfum, eau de toilette, aftershaves, skincare, and haircare items from established brands. Shoppers can browse product pages with photos, sizes, and prices, then place orders through the website. The company fulfils orders online and ships to consumers in several countries.