Reviews for Perfume's Club show a mix of smooth purchases and notable problems. Positive reports highlight competitive prices, tracked deliveries and authentic items arriving within advertised timeframes. Negative reports focus on unexpected customs/import charges, non-delivery or missing items, damaged goods and slow or unhelpful customer communication. If you consider buying, check the retailer's shipping origin and customs policy, choose tracked or insured delivery and use payment methods with buyer protection. For higher-value orders, consider starting with a small purchase to confirm service and authenticity.
Examples from available reviews (Nov 2021 – Feb 2026).
Shampoo, conditioner and spray improved my coloured hair and left me smelling fresh all day.
“I have noticed a huge difference in my hair.”
Bought perfume at lowest price and delivery was smooth and intact.
“it was delivered via Royal Mail on 02/08 — just 7 days later.”
Charged an unexpected £51 import fee despite advertised free delivery.
“been billed an extra £51 for import charges”
Missing item worth £130; company pressured affidavit and refused refund.
“demanded I sign a false legal affidavit they had written”
Delivery performance is inconsistent: several reviewers report tracked, timely deliveries while many others report non-delivery, cancellations or missing items.
Some shoppers cite lower prices and bargains; others report unexpected customs duties, return costs or perceived poor value when items are damaged or counterfeit.
Ordering and tracking receive mixed feedback: several reviewers praise clear tracking and delivery times; others report cancelled orders, poor website information and unsubscribe issues.
Product condition varies: multiple buyers report genuine, well-packed items while others report damaged goods, missing contents or suspected counterfeit products.
Customer communication is frequently criticised: many reviews describe slow or no responses, contested refunds and persistent marketing emails that are hard to stop.
Overall impressions are mixed but leaning negative: some customers report smooth purchases and bargains, while a larger number report delivery and after‑sales problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item never arrived but tracking showed it in transit; no refund.
“Item never arrived and shown in tracking in transit.”
Spanish hair gels arrived as described within expected ten day timeframe.
“Order of 3 Spanish hair gels arrived exactly as described”
Order was confirmed then unexpectedly cancelled a few days later.
“Ordered, confirmation email received its on the way..... To be inforemd few days after they canceling my order..?”
Paid £1 insurance and received hard-to-find products with smooth delivery.
“paid the £1 insurance...and cannot be happier.”
They charged extra return handling fees and refunded less than expected.
“Oggi mi arriva il rimborso: piuttosto che scalarmi 6€ me ne hanno scalati 8€. Ladri”
Ordered eight bottles but only received four.
“I ordered 8 bottles of Sanytol but received 4!”
Missing £130 item and company forced affidavit, refused refund.
“tried to force me to sign a false legal affidavit they had written”
Item marked delivered though not received and contact form was unhelpful.
“it had been delivered....it had not.”
Item not delivered and company told customer to claim via Royal Mail.
“Item did not get delivered to me.”
Received genuine Givenchy at a much lower price despite longer delivery.
“really happy with the price alot cheaper than anywhere else.”
Customer support was unhelpful and very frustrating to deal with.
“Their support is absolutely terrible.”
A 100ml perfume arrived empty and customer service refused a refund.
“100ml bottle arrived EMPTY. Literally EMPTY.”
Order not delivered and no contact information provided for support.
“NO CONTACT INFO, NOT MAIL, NOT WHAT'S APP, NOT TRL.”
I never received my order at all.
“nooit mijn bestelling gekregen”
Received baby creams close to expiry and customer service refused help.
“all will expire in 4months.”
Moisturiser arrived opened, unsafe to use and no refund offered.
“ARRIVED OPENED!!!!”
Order cancellation failed, order was sent and customer service did not respond.
“Within 5 minutes the order changed to sent.”
Order arrived on time with correct items and free samples.
“turned up on time and all items were as expected.”
Order shipped with tracking and arrived intact and genuine.
“all intact and packed well and all original not fake”
Did not receive product and was not refunded for £75.
“No product, no refund.”
I have tried many shampoos and conditioners but this one works the best. I have noticed a huge difference in my hair. SENSCIENCE true hue conditioner and SENSCIENCE true hue shampoo on my colored hair.I have very thick curly hair and it usually weighs it down, but this product does an amazing job at keeping my curls bouncy and shiny. The best part is you only need to use a tiny bit (a little goes a long way).The Gres CABOTINE spray for women also leaves me smelling fresh all day long.I can't say enough about your products, the timely deliveries, and reasonable prices. I love them!!! Thank You so much for the excellent products you make available to us..
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume's Club is an online retailer specialising in perfumes, cosmetics and haircare, offering branded and niche products for retail customers. The site lists multiple brands and often advertises discounted prices and international delivery options. Consumers researching the company commonly check delivery, customs, returns and product authenticity before buying.