Reviewers often highlight low prices, simple ordering, and fast delivery on many purchases. Several say the fragrances were authentic and arrived well packed. A noticeable set of complaints describes missing or damaged items and refunds or returns that were not resolved. Multiple negative reviews also mention poor communication and unexpected import charges.
Examples from available reviews (Nov 2021 – Mar 2026).
Prices cheaper than the branded website and delivery was quick.
“Prices was cheaper than the branded website.”
Easy to order, well packaged and delivered within a few days.
“It was easy to order, well packaged and delivered in a few days”
Perfume arrived fake and produced no fragrance, wasted money.
“the perfume is a fake.”
Item never arrived but tracking showed it in transit; no refund.
“Item never arrived and shown in tracking in transit.”
Several reviews describe orders that never arrived, items that came damaged, or deliveries that were missing parts. Some complain about refunds being withheld, added return costs, and being asked for affidavits during disputes. Fewer reviews report easy cancellations, PayPal refunds going through, or outcomes they found acceptable.
Many customers point to lower prices than other retailers and say the products feel like good value. Others say surprise import fees or high free-delivery thresholds reduced that value. Comments on value appear in both positive and negative reviews.
Many reviews say the website is easy to use and ordering is straightforward. A small number mention checkout issues, including a UK phone-number validation error that blocked ordering. Reviewers also often note good packaging and quick despatch.
Many reviewers describe the fragrances as genuine and long-lasting and say they received the correct items. Some allege counterfeit products, empty or opened bottles, or skincare close to expiry, and cite these as reasons for complaints. A few buyers still confirm authenticity, even while noting minor packaging concerns.
Several customers mention slow, unhelpful, or rude support and trouble reaching the company. Multiple reviews also point to limited contact options and difficulty unsubscribing from marketing emails. Some orders receive positive mentions for fast tracking updates.
Ratings split sharply: many five-star reviews focus on price, delivery, and genuine products, while one-star reviews describe non-delivery, damaged items, and refunds that were not resolved. The result is a clear divide in customer experiences. Some repeat buyers report steady, satisfactory service across multiple orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item never arrived but tracking showed it in transit; no refund.
“Item never arrived and shown in tracking in transit.”
Spanish hair gels arrived as described within expected ten day timeframe.
“Order of 3 Spanish hair gels arrived exactly as described”
Order was confirmed then unexpectedly cancelled a few days later.
“Ordered, confirmation email received its on the way..... To be inforemd few days after they canceling my order..?”
Paid £1 insurance and received hard-to-find products with smooth delivery.
“paid the £1 insurance...and cannot be happier.”
They charged extra return handling fees and refunded less than expected.
“Oggi mi arriva il rimborso: piuttosto che scalarmi 6€ me ne hanno scalati 8€. Ladri”
Ordered eight bottles but only received four.
“I ordered 8 bottles of Sanytol but received 4!”
Missing £130 item and company forced affidavit, refused refund.
“tried to force me to sign a false legal affidavit they had written”
Item marked delivered though not received and contact form was unhelpful.
“it had been delivered....it had not.”
Item not delivered and company told customer to claim via Royal Mail.
“Item did not get delivered to me.”
Received genuine Givenchy at a much lower price despite longer delivery.
“really happy with the price alot cheaper than anywhere else.”
Customer support was unhelpful and very frustrating to deal with.
“Their support is absolutely terrible.”
A 100ml perfume arrived empty and customer service refused a refund.
“100ml bottle arrived EMPTY. Literally EMPTY.”
Order not delivered and no contact information provided for support.
“NO CONTACT INFO, NOT MAIL, NOT WHAT'S APP, NOT TRL.”
I never received my order at all.
“nooit mijn bestelling gekregen”
Received baby creams close to expiry and customer service refused help.
“all will expire in 4months.”
Moisturiser arrived opened, unsafe to use and no refund offered.
“ARRIVED OPENED!!!!”
Order cancellation failed, order was sent and customer service did not respond.
“Within 5 minutes the order changed to sent.”
Order arrived on time with correct items and free samples.
“turned up on time and all items were as expected.”
Order shipped with tracking and arrived intact and genuine.
“all intact and packed well and all original not fake”
Did not receive product and was not refunded for £75.
“No product, no refund.”
I have tried many shampoos and conditioners but this one works the best. I have noticed a huge difference in my hair. SENSCIENCE true hue conditioner and SENSCIENCE true hue shampoo on my colored hair.I have very thick curly hair and it usually weighs it down, but this product does an amazing job at keeping my curls bouncy and shiny. The best part is you only need to use a tiny bit (a little goes a long way).The Gres CABOTINE spray for women also leaves me smelling fresh all day long.I can't say enough about your products, the timely deliveries, and reasonable prices. I love them!!! Thank You so much for the excellent products you make available to us..
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume's Club is an online retailer that sells branded fragrances, cosmetics, and personal care products. The site lists many eau de parfum, eau de toilette, aftershaves, skincare, and haircare items from established brands. Shoppers can browse product pages with photos, sizes, and prices, then place orders through the website. The company fulfils orders online and ships to consumers in several countries.