Customer feedback splits sharply. Many shoppers praise competitive prices and helpful in-store staff, while many others describe unresolved fulfilment issues. Several low-rated reviews say perfumes smell weak, arrive in the wrong volume, or appear counterfeit. Some customers also report slow or no replies, late refunds, and parcels that go missing or arrive damaged.
Examples from available reviews (Nov 2022 – Mar 2026).
Tal provided helpful, non-pushy service and excellent gift wrapping.
“She was fantastic, not pushing to sell and assisted me to make the right choices.”
Best price with free gift and fast two-day delivery.
“it was the Best Price by far and included a free selectable gift.”
Received an allegedly counterfeit Burberry with weak scent and poor packaging.
“They sent me a fake, counterfeit Burberry London fragrance the smell faded in few minutes, the bottle and packaging looked very cheap too.”
Returned unopened perfume but refund delayed and communication poor.
“I returned an unopened perfume and still have not had my refund.”
Many reviews praise in-store staff for being helpful, wrapping gifts, and sorting out issues. A separate cluster focuses on fulfilment problems such as wrong items, missing products, and damaged parcels. These service failures show up more often with online orders than at the shop counter.
Many reviewers point to low prices, free gifts, and quick delivery as the main reasons it feels good value. A smaller group says loyalty rewards and advertised discounts do not always work as expected. Reports of smaller volumes or incorrect items weaken the sense of value.
Positive reviews describe quick delivery, correct items, and an easy checkout. Negative accounts mention repeated delays, parcels that never arrive, and items turning up shattered. The feedback swings between smooth, on-time orders and cases that drag on to resolve.
Some reviews allege counterfeit or diluted fragrances, with scent fading quickly and packaging that looks poor. Several customers say they received the wrong volume or a different formulation than expected. Other reviews speak well of product quality, but they are fewer than the complaints about authenticity and longevity.
Many reviewers describe slow, missing, or rude support and trouble getting refunds. They mention ignored return requests, duplicate charges, and abrupt phone calls. A smaller set reports quick, helpful replies, but that is not the main pattern.
Overall, shoppers often praise pricing and in-store service, but many also report unresolved problems with authenticity, delivery, and refunds. The reviews show a strong split between very positive retail experiences and very negative online fulfilment. Readers will see both smooth, well-handled orders and repeated accounts of complaints left unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great product, best price, free gift, quick tracked delivery and service.
“Great product, best price, free gift, quick tracked delivery and great customer service too!!!”
Duplicate orders charged and poor customer service handling the issue.
“i had been charged twice and i had a dulpicate order”
Package arrived damaged with perfume missing and customer service refused help.
“my perfume was missing.”
I recently had the pleasure of shopping at Perfume Shopping and I am delighted with my experience. What struck me first about this online store was their wide range of high-quality fragrances, perfumes, and aftershaves. They offer a great value for premium products that are usually quite expensive in other stores.
What's more impressive is their exceptional customer service; they make sure to address all your concerns and queries promptly. The staff were friendly, knowledgeable, and went above and beyond to ensure I received the best product according to my preferences.
The checkout process was smooth as silk, there were no hidden costs or surprises during payment. The free gift option is an excellent touch that adds value to every purchase.
Shopping from home has never been so hassle-free! In summary, Perfume Shopping offers outstanding products at unbeatable prices with customer care that stands out from the rest.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Shopping is a UK retailer selling branded fragrances, aftershaves, and gift sets. Its online store lists full-size bottles, travel sizes, and sample packs. Customers order through the website and choose delivery and payment options at checkout. Product pages usually show prices, promotions, and any available loyalty offers. The site also lists support contact options and return details for order questions.