Customer feedback for Perfume Shopping shows a clear split: many shoppers report competitive prices, prompt delivery, free gifts and helpful staff, while a distinct group reports counterfeit products, broken items and unsatisfactory returns handling. If you are considering buying, check the retailer’s stated returns policy and contact options before ordering. For higher‑value purchases, consider ordering a sample or a lower‑cost item first and keep packaging and delivery records. Where reviews mention non‑response or dispute, documented contact and tracked postage were the practical steps customers suggested when seeking a remedy.
Examples from available reviews (Nov 2022 – Feb 2026).
Great product, best price, free gift, quick tracked delivery and service.
“Great product, best price, free gift, quick tracked delivery and great customer service too!!!”
Received allegedly fake perfume and had no response or returns.
“Scammers! Fake perfume, dodgy delivery, no return service as no response from anyone.”
Received wrong item and experienced poor communication and return issues.
“They sent me aftershave instead of EDT”
High-quality products, large selection, good prices, and excellent communication.
“High quality and a huge selection.”
Most reviewers praised helpful, knowledgeable staff and in‑store assistance; a smaller group reported refusals to resolve issues and abusive behaviour.
Many customers highlighted competitive prices, free gifts and good price/value; a minority said low prices corresponded with poor or counterfeit items.
Numerous shoppers reported fast delivery, smooth checkout and good packaging; others encountered wrong items, website problems or difficult returns.
Several reviewers described authentic, well‑packaged fragrances; a significant subset alleged counterfeit products or items that failed after minimal use.
Many reviewers praised prompt, helpful responses from staff; contrasting reviews report no replies, absent phone contact or rude exchanges.
Overall impressions are mixed: a majority report good prices and delivery, while a notable minority report counterfeit goods and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Great product, best price, free gift, quick tracked delivery and service.
“Great product, best price, free gift, quick tracked delivery and great customer service too!!!”
Duplicate orders charged and poor customer service handling the issue.
“i had been charged twice and i had a dulpicate order”
Package arrived damaged with perfume missing and customer service refused help.
“my perfume was missing.”
I recently had the pleasure of shopping at Perfume Shopping and I am delighted with my experience. What struck me first about this online store was their wide range of high-quality fragrances, perfumes, and aftershaves. They offer a great value for premium products that are usually quite expensive in other stores.
What's more impressive is their exceptional customer service; they make sure to address all your concerns and queries promptly. The staff were friendly, knowledgeable, and went above and beyond to ensure I received the best product according to my preferences.
The checkout process was smooth as silk, there were no hidden costs or surprises during payment. The free gift option is an excellent touch that adds value to every purchase.
Shopping from home has never been so hassle-free! In summary, Perfume Shopping offers outstanding products at unbeatable prices with customer care that stands out from the rest.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Shopping is a retailer operating under the Perfume Shopping name that sells perfumes, aftershaves and related fragrance items. This summary compiles customer feedback about product authenticity, pricing, delivery, customer service and returns to help shoppers evaluate the store. It is based solely on the provided reviews and does not make claims about the company beyond those reports.