Customer feedback for Perfume Shopping shows a clear split: many shoppers report competitive prices, prompt delivery, free gifts and helpful staff, while a distinct group reports counterfeit products, broken items and unsatisfactory returns handling. If you are considering buying, check the retailer’s stated returns policy and contact options before ordering. For higher‑value purchases, consider ordering a sample or a lower‑cost item first and keep packaging and delivery records. Where reviews mention non‑response or dispute, documented contact and tracked postage were the practical steps customers suggested when seeking a remedy.
Examples from available reviews (Nov 2022 – Feb 2026).
Great product, best price, free gift, quick tracked delivery and service.
“Great product, best price, free gift, quick tracked delivery and great customer service too!!!”
Received allegedly fake perfume and had no response or returns.
“Scammers! Fake perfume, dodgy delivery, no return service as no response from anyone.”
Received wrong item and experienced poor communication and return issues.
“They sent me aftershave instead of EDT”
High-quality products, large selection, good prices, and excellent communication.
“High quality and a huge selection.”
Most reviewers praised helpful, knowledgeable staff and in‑store assistance; a smaller group reported refusals to resolve issues and abusive behaviour.
Many customers highlighted competitive prices, free gifts and good price/value; a minority said low prices corresponded with poor or counterfeit items.
Numerous shoppers reported fast delivery, smooth checkout and good packaging; others encountered wrong items, website problems or difficult returns.
Several reviewers described authentic, well‑packaged fragrances; a significant subset alleged counterfeit products or items that failed after minimal use.
Many reviewers praised prompt, helpful responses from staff; contrasting reviews report no replies, absent phone contact or rude exchanges.
Overall impressions are mixed: a majority report good prices and delivery, while a notable minority report counterfeit goods and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Geoff praises Ilford branch and compliments the wrapping quality.
“His wrapping was also very good”
Received Dior Elixir that smells different and fades quickly, suspecting non-genuine.
“This new bottle smells totally different and wears off within 2-3 hours”
Product was good and customer service addressed concerns.
“the product is really good and good customer service”
Reviewer experienced terrible or non-existent communication from company.
“Terrible communication skills. I would say no communication skills at all.”
Miss Dior bottle didn't smell right and lacked lasting power.
“Brought a 50ml bottle of Miss Dior don’t smell like it and doesn’t last smells cheap would never buy from there again .”
Parcel never delivered and customer support was slow and unhelpful.
“the parcel was never delivered”
Claims perfumes are not original and customer service is lacking.
“This company is a scam seller, the perfumes aren’t original at all.”
Perfume arrived shattered due to improper shipping.
“They shipped perfume and it arrived shattered because of improper shipping”
Returned unopened perfume but refund delayed and communication poor.
“I returned an unopened perfume and still have not had my refund.”
Ordered in November and still awaiting delivery and refund.
“I ordered perfume on November 3rd and still have not received it”
Order repeatedly delayed and reviewer advises using competitors instead.
“My order is repeatedly delayed to a point i doubt it will turn up.”
Parcel not received; Royal Mail reported missed delivery but nothing arrived.
“Still not received my parcel its been a week since ordering and the royal mail delivery says it missed delivery and will attempt again but nothing has come through not even a note from them.”
Received women's perfume instead of the men's aftershave ordered.
“I got women's perfume instead of men's aftershave.”
Items missing and customer service unresponsive and unhelpful.
“some items were missing from my package”
Received less perfume than ordered—50ml expected but 30ml received.
“Bought a 50ml bottle of perfume only got 30ml”
Missing order and horrendous, unhelpful customer service described as rude.
“Horrendous customer service!”
Order took a month; frustrated by template responses but prices good.
“My order arrived today, exactly one month and a day after ordering.”
Rewards and advertised discounts felt misleading and not reliably available.
“rewards gained from points means nothing”
Order incomplete, customer service unresponsive and hung up on reviewer.
“the "gentleman" continued by putting down the phone on me”
Unexpected extra delivery charges and long, complex delays and refund processes.
“I was informed that there are additional delivery charges.”
Slow communication, months-long delays, and ignored refund requests.
“Awful, slow communication, 3 months worth of delays”
Received allegedly fake perfume and had no response or returns.
“Scammers! Fake perfume, dodgy delivery, no return service as no response from anyone.”
Staff member Matt was very helpful and friendly.
“Matt, Redditch very helpful and friendly”
Reviewer describes Lin as a lovely woman.
“Lin was just a lovely woman”
Unbeatable perfume prices and prompt delivery, highly recommended.
“Fantastic company- price of perfume, unbeatable and such prompt delivery- 100% recommend”
Broken spray after one use and customer service was abusive and unhelpful.
“he kept calling me an ”idiot””
Tal provided helpful, non-pushy service and excellent gift wrapping.
“She was fantastic, not pushing to sell and assisted me to make the right choices.”
High-quality products, large selection, good prices, and excellent communication.
“High quality and a huge selection.”
Order arrived quickly, well packaged, and matched the description.
“Received my order very quickly after ordering.”
Customer service resolved delivery issues caused by postcode error.
“The customer services department of Perfumeshopping.com were excellent”
Very satisfied with product and praised helpful staff and service.
“Very satisfied with the product, very helpful staff and excellent customer service.”
Received an allegedly counterfeit Burberry with weak scent and poor packaging.
“They sent me a fake, counterfeit Burberry London fragrance the smell faded in few minutes, the bottle and packaging looked very cheap too.”
Competitive pricing, quick delivery, good customer service.
“Competitive price for men's Paco Rabanne including a free gift.”
Received wrong item and experienced poor communication and return issues.
“They sent me aftershave instead of EDT”
Perfume seemed fake and faded within about ten minutes; return not possible.
“Fake fake fake last for about 10 min”
Best price with free gift and fast two-day delivery.
“it was the Best Price by far and included a free selectable gift.”
Best price, early delivery, free tester and 10% discount offered.
“The perfume I was looking for was the best price with this company.”
Believes perfume was fake and received no response from company.
“The parfume was fake ,I bought a Burberry classic”
Ordered samples with a free extra; arrived on time and seller replied promptly.
“I ordered 24 samples of different perfumes, got an extra one free, my package arrived on time, great service, look forward to ordering again, was easy to contact the seller, who replied straight away.”
Great prices and fast delivery; will continue using them for perfumes.
“Great company.. fast delivery.. Great prices.. Will only be using this for purfums now”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Shopping is a retailer operating under the Perfume Shopping name that sells perfumes, aftershaves and related fragrance items. This summary compiles customer feedback about product authenticity, pricing, delivery, customer service and returns to help shoppers evaluate the store. It is based solely on the provided reviews and does not make claims about the company beyond those reports.