Reviews Analysed
21
We Collect & Analyse Reviews
Perfume Shopping
Experiences & Reviews
Perfume Shopping is a retailer operating under the Perfume Shopping name that sells perfumes, aftershaves and related fragrance items. This summary compiles customer feedback about product authenticity, pricing, delivery, customer service and returns to help shoppers evaluate the store. It is based solely on the provided reviews and does not make claims about the company beyond those reports.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
12d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Most reviewers praised helpful, knowledgeable staff and in‑store assistance; a smaller group reported refusals to resolve issues and abusive behaviour.
Share
Mixed
13%
💰
Value for money
Many customers highlighted competitive prices, free gifts and good price/value; a minority said low prices corresponded with poor or counterfeit items.
Share
Strong
15%
⚡
User experience
Numerous shoppers reported fast delivery, smooth checkout and good packaging; others encountered wrong items, website problems or difficult returns.
Share
Mixed
17%
🔧
Product quality
Several reviewers described authentic, well‑packaged fragrances; a significant subset alleged counterfeit products or items that failed after minimal use.
Share
Mixed
16%
📞
Communication
Many reviewers praised prompt, helpful responses from staff; contrasting reviews report no replies, absent phone contact or rude exchanges.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are mixed: a majority report good prices and delivery, while a notable minority report counterfeit goods and unresolved complaints.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Great product, price & quick delivery
"Great product, best price, free gift, quick tracked delivery and great customer ser..."
Richard G
Trustpilot
Sep 30, 2025
Featured for: Positive: product, price, delivery, service
Scammers!
"Scammers! Fake perfume, dodgy delivery, no return service as no response from anyone. This company is a joke, by the sounds of things they should be i..."
Jonjo
Trustpilot
Sep 30, 2025
Featured for: Strong negative: alleges scam and fake
AVOID
"1) They sent me aftershave instead of EDT 2) They haven't responded to emails 3) They don't display a telephone number 4) Their website is broken - on..."
Kay Berry
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint: wrong item, poor returns
High quality and a huge selection.
"High quality and a huge selection. The offered goods and price/value ratio are very good. Compared to the prices of similar webshops, it is by far the..."
Katalina Szentesi
Trustpilot
Sep 30, 2025
Featured for: Positive: high quality, selection, communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jonjo
trustpilot.com
Sep 30, 2025
Scammers!
Scammers! Fake perfume, dodgy delivery, no return service as no response from anyone. This company is a joke, by the sounds of things they should be i...
S
Shona
trustpilot.com
Sep 30, 2025
Matt Redditch
Matt, Redditch very...
L
Lovely girl
trustpilot.com
Sep 30, 2025
Lin was just a lovely woman
...
C
Consumer
trustpilot.com
Sep 30, 2025
Fantastic company- price of perfume
Fantastic company- price of perfume, unbeata...
D
Daniel Burns
trustpilot.com
Sep 30, 2025
Do not buy from here!
Do not buy from here! I bought a spray from here which broke after one use, sent the company a video of this and was refused a replacement. The man fr...
C
Craig McCluskey
trustpilot.com
Sep 30, 2025
Severed by Tal in the Sunderland Store
I was severed today by Tal in the Sunderland Bridges Store. She was fantastic, not pushing to sell and assisted me...
K
Katalina Szentesi
trustpilot.com
Sep 30, 2025
High quality and a huge selection.
High quality and a huge selection. The offered goods and price/value ratio are very good. Compared to the prices of similar webshops, it is by far the...
B
Brian smith
trustpilot.com
Sep 30, 2025
10/10 service from this seller
Received my order very quickly after ordering. The gift was well packaged and the item was just what I order. I would h...
P
Philip
trustpilot.com
Sep 30, 2025
Good company, great service
There was a one digit error in the delivery postcode, Royal Mail sent it on a torturous journey around East Anglia, many times. The customer servic...
i
irini viore
trustpilot.com
Sep 30, 2025
Very satisfied with the product
Very satisfied with the product, very hel...
A
AZ LOU
trustpilot.com
Sep 30, 2025
100% FAKE
Please be aware this website is absolute scam!! I have ordered Burberry London men's fragrance 100 ml as this is one my favourite fragrance that I hav...
I
Ian Langford
trustpilot.com
Sep 30, 2025
Competitive price for men's Paco…
Competitive price for men's Paco Rabanne including a free gift. The perfume arrived within 4 days (2 worki...
K
Kay Berry
trustpilot.com
Sep 30, 2025
AVOID
1) They sent me aftershave instead of EDT 2) They haven't responded to emails 3) They don't display a telephone number 4) Their website is broken - on...
J
Jan Nigak
trustpilot.com
Sep 30, 2025
Fake fake fake last for about 10 min…
Fake fake fake last for about 10 mi...
S
Simon Beeching
trustpilot.com
Sep 30, 2025
Excellent - Best Price and a free gift
Purchased Catherine Herrera 212 it was the Best Price by far and included...
L
Lesley Henderson
trustpilot.com
Sep 30, 2025
Excellent service,
The perfume I was looking for was the best price with this company. Estimated delivery time 4 days but delivered early in 2. There was also a lovely t...
E
Erzsébet Czékmány
trustpilot.com
Sep 30, 2025
The parfume was fake ,I bought a…
The parfume was fake ,I bought a Burberry classic but it...
M
Maria White
trustpilot.com
Sep 30, 2025
I ordered 24 samples of different…
I ordered 24 samples of different perfumes, got an extra one free, my package arrived on time, great...
J
Jade Simpson
trustpilot.com
Sep 30, 2025
Great company.. good prices.. fast delivery
Great company.. fast delivery.. Great price...
R
Richard G
trustpilot.com
Sep 30, 2025
Great product, price & quick delivery
Great product, best price, free gift, quick tracked delivery and great customer ser...
Conclusion
Customer feedback for Perfume Shopping shows a clear split: many shoppers report competitive prices, prompt delivery, free gifts and helpful staff, while a distinct group reports counterfeit products, broken items and unsatisfactory returns handling. If you are considering buying, check the retailer’s stated returns policy and contact options before ordering. For higher‑value purchases, consider ordering a sample or a lower‑cost item first and keep packaging and delivery records. Where reviews mention non‑response or dispute, documented contact and tracked postage were the practical steps customers suggested when seeking a remedy.