Customers often praise quick shipping, careful packaging, and a broad range of designer scents at competitive prices. A recurring thread of reviews describes wrong or missing items and poor handling of returns. Product feedback is split between dependable, long-lasting fragrances and isolated reports of discoloured, rancid, or seemingly counterfeit bottles. Communication reviews range from clear delivery updates to billing confusion and too many marketing messages.
Examples from available reviews (Jul 2024 – Mar 2026).
Delivery was very quick and prompt.
“Delivery is very quick!!”
Customer did not receive a paid item and asks what to do next.
“I did not recieve all of my order.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake”
Samples arrived quickly and perfumes were high quality and enjoyable.
“My purchase arrived quickly and was in perfect condition.”
Many reviewers mention fast dispatch, correct orders, and helpful store or support staff. Others report wrong shipments, missing items, and being unable to cancel orders. These complaints often include slow or confusing return steps.
Many customers say prices beat competitors and call out travel sizes and gift bargains. Reviews often mention finding older or hard-to-find scents at a reasonable cost. Price complaints show up only occasionally.
Plenty of users describe ordering as simple with easy site navigation. A smaller group reports trouble entering address details and slower deliveries during peak seasons. Customers regularly praise the packaging and sample cases for convenience.
A large set of reviews says fragrances are authentic, long-lasting, and good enough to buy again. Another cluster describes major quality problems, including discoloured bottles, a rancid smell, or scents that seem synthetic. Some buyers also say the travel sizes do not match the original perfumes they expected.
Many reviewers like the quick shipping notices and tracking updates. A smaller but noticeable group mentions billing confusion, currency mismatches, and too many marketing emails. Some praise customer service responsiveness, while others criticise it.
Overall views split between repeat buyers who recommend the site and customers who cancelled or filed complaints after order or product issues. Most positive comments focus on speed and value. The main negative themes are order accuracy and product authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Received a discoloured perfume with no scent and poor response.
“it had a green color and no aroma.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake”
Received excellent service and a fragrance that smells great.
“Amazing service ! Thank you , It smells great .”
Perfumes were much cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered.”
Product quality was excellent, but the packaging was rather simple.
“The product quality is excellent”
Received a different item and was offered an inadequate partial refund.
“This is straight up bait and switch fraud, nothing less.”
Large selection, very fast shipping and generous sample selection.
“They have the best selection and shipped super fast.”
Bernie provided very helpful personalised service in the Clydebank shop.
“Bernie couldn’t be any more helpful than she was”
Received an incorrect advertised item and unclear return requirements.
“They sent the incorrect item”
The perfume smells great and the reviewer enjoys it.
“It smells great and I love a perfume that smells nice”
Very helpful and informative service provided.
“Very helpful and informative”
Good selection, fair price, and fast shipping.
“Good selection and price.”
Loved the fragrance and delivery arrived within the promised timeframe.
“Love the the fragrance, delivery was in the time frame given...speedy :)”
Product met the expectations described by the company.
“It's all you guys said it would be.”
Pricing displayed as CAD but the charge was in US dollars.
“the cost I saw in my invoice was in US dollars.”
Did not need to visit the post office to pick up delivery.
“I didn't have to go to the post office to pit it up.”
Able to buy a favourite perfume at a reasonable price.
“I love that u was able to pay for some of my favorite perfume at a reasonable price /.”
Reviewer expresses thanks to the company.
“Thank you much”
Reviewer praises the company's service.
“Great service”
Kept informed about delivery and it arrived on time.
“Because you kept me informed about delivery,and it arrived on time”
Service was very fast and packaging careful, but scent disliked.
“very fast service packaged with care just dont like the scent”
Cancelled membership due to receiving too many emails and messages.
“I'm receiving too many emails and messages from you.”
Mother's Day present arrived just in time for the occasion.
“It was a mother's day present and it just in time for her Mother's Day.”
Scents are wonderful and the cases are convenient for travel.
“Scents are wonderful and the cases are great for traveling”
Designer cologne was affordable and well liked by the reviewer.
“it is designer yet very affordable.”
Subscription delivered an unexpected perfume and the free gift was just stickers.
“you only receive the perfume of the month”
Reviewer thanks the company for the bottle received.
“Great thanks for the bottle”
First-time order arrived on time as promised.
“I received the items I ordered right on time.”
Service was easy, prompt and reliable.
“Easy, prompt and reliable”
Shipping took much longer than expected; unsure about reordering.
“Not sure I’ll order again. I’ve never waiting this long for an order from other perfume companies.”
Reviewer says they love the brand and will continue shipping.
“I love the brand,I will continue to ship with you.”
Samples arrived quickly and perfumes were high quality and enjoyable.
“My purchase arrived quickly and was in perfect condition.”
Website and ordering were easy and perfume arrived quickly.
“The perfume arrived in two days.”
Everything was exactly as the company promised.
“Everything is exactly what was promised.”
Fragrance was wonderful, good price and delivery earlier than expected.
“The fragrance is wonderful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume.com runs an online store focused on fragrances. It offers designer perfumes, travel sizes, sample cases, and gift options across many brands and sizes. Listings usually show the brand, size, and basic details to help shoppers compare. Customers can check out online, track shipments, and contact support for orders shipped to domestic and international addresses.