Reviews show a pattern of fast shipping, wide selection and attractive pricing for many customers. However, several reviews describe problems with incorrect or allegedly counterfeit items, and multiple customers report unsatisfactory responses to refund or return requests. Communication is uneven: some buyers praise helpful staff and delivery updates while others say emails went unanswered or calls reached recordings. Prospective buyers should weigh positive notes on price and delivery against reported inconsistencies in product fulfilment and customer support; check the returns policy and retain packaging until the order is verified.
Examples from available reviews (Jul 2024 – Feb 2026).
Received a discoloured perfume with no scent and poor response.
“it had a green color and no aroma.”
Received a different item and was offered an inadequate partial refund.
“This is straight up bait and switch fraud, nothing less.”
Perfumes were much cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered.”
Large selection, very fast shipping and generous sample selection.
“They have the best selection and shipped super fast.”
Many reviews praise fast shipping and helpful staff, but a notable minority report order errors, refunds problems and poor customer support.
Several customers highlight lower prices and good deals; others describe pricing or currency surprises and refund shortfalls.
Customers often note convenient delivery and pleasant unboxing, yet some report confusing returns rules and disappointing packaging or items.
Many buyers say fragrances match expectations, while a number report wrong, degraded or apparently counterfeit items on arrival.
Some customers received timely updates and helpful staff responses; a larger share report unreturned emails, recorded messages or unresolved contact attempts.
Overall impressions lean positive with frequent mentions of quick delivery and selection, though recurring reports of incorrect items and refund issues appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Received a discoloured perfume with no scent and poor response.
“it had a green color and no aroma.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake”
Received excellent service and a fragrance that smells great.
“Amazing service ! Thank you , It smells great .”
Perfumes were much cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered.”
Product quality was excellent, but the packaging was rather simple.
“The product quality is excellent”
Received a different item and was offered an inadequate partial refund.
“This is straight up bait and switch fraud, nothing less.”
Large selection, very fast shipping and generous sample selection.
“They have the best selection and shipped super fast.”
Bernie provided very helpful personalised service in the Clydebank shop.
“Bernie couldn’t be any more helpful than she was”
Received an incorrect advertised item and unclear return requirements.
“They sent the incorrect item”
The perfume smells great and the reviewer enjoys it.
“It smells great and I love a perfume that smells nice”
Very helpful and informative service provided.
“Very helpful and informative”
Good selection, fair price, and fast shipping.
“Good selection and price.”
Loved the fragrance and delivery arrived within the promised timeframe.
“Love the the fragrance, delivery was in the time frame given...speedy :)”
Product met the expectations described by the company.
“It's all you guys said it would be.”
Pricing displayed as CAD but the charge was in US dollars.
“the cost I saw in my invoice was in US dollars.”
Did not need to visit the post office to pick up delivery.
“I didn't have to go to the post office to pit it up.”
Able to buy a favourite perfume at a reasonable price.
“I love that u was able to pay for some of my favorite perfume at a reasonable price /.”
Reviewer expresses thanks to the company.
“Thank you much”
Reviewer praises the company's service.
“Great service”
Kept informed about delivery and it arrived on time.
“Because you kept me informed about delivery,and it arrived on time”
Service was very fast and packaging careful, but scent disliked.
“very fast service packaged with care just dont like the scent”
Cancelled membership due to receiving too many emails and messages.
“I'm receiving too many emails and messages from you.”
Mother's Day present arrived just in time for the occasion.
“It was a mother's day present and it just in time for her Mother's Day.”
Scents are wonderful and the cases are convenient for travel.
“Scents are wonderful and the cases are great for traveling”
Designer cologne was affordable and well liked by the reviewer.
“it is designer yet very affordable.”
Subscription delivered an unexpected perfume and the free gift was just stickers.
“you only receive the perfume of the month”
Reviewer thanks the company for the bottle received.
“Great thanks for the bottle”
First-time order arrived on time as promised.
“I received the items I ordered right on time.”
Service was easy, prompt and reliable.
“Easy, prompt and reliable”
Shipping took much longer than expected; unsure about reordering.
“Not sure I’ll order again. I’ve never waiting this long for an order from other perfume companies.”
Reviewer says they love the brand and will continue shipping.
“I love the brand,I will continue to ship with you.”
Samples arrived quickly and perfumes were high quality and enjoyable.
“My purchase arrived quickly and was in perfect condition.”
Website and ordering were easy and perfume arrived quickly.
“The perfume arrived in two days.”
Everything was exactly as the company promised.
“Everything is exactly what was promised.”
Fragrance was wonderful, good price and delivery earlier than expected.
“The fragrance is wonderful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume.com operates as an online fragrance retailer offering a range of perfumes and related products through its website. Consumers use the site to browse branded fragrances, compare prices and place delivery orders. Typical customer interactions involve shipping, returns and customer support channels available through the retailer's online platform.