Reviews show a pattern of fast shipping, wide selection and attractive pricing for many customers. However, several reviews describe problems with incorrect or allegedly counterfeit items, and multiple customers report unsatisfactory responses to refund or return requests. Communication is uneven: some buyers praise helpful staff and delivery updates while others say emails went unanswered or calls reached recordings. Prospective buyers should weigh positive notes on price and delivery against reported inconsistencies in product fulfilment and customer support; check the returns policy and retain packaging until the order is verified.
Examples from available reviews (Jul 2024 – Feb 2026).
Received a discoloured perfume with no scent and poor response.
“it had a green color and no aroma.”
Received a different item and was offered an inadequate partial refund.
“This is straight up bait and switch fraud, nothing less.”
Perfumes were much cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered.”
Large selection, very fast shipping and generous sample selection.
“They have the best selection and shipped super fast.”
Many reviews praise fast shipping and helpful staff, but a notable minority report order errors, refunds problems and poor customer support.
Several customers highlight lower prices and good deals; others describe pricing or currency surprises and refund shortfalls.
Customers often note convenient delivery and pleasant unboxing, yet some report confusing returns rules and disappointing packaging or items.
Many buyers say fragrances match expectations, while a number report wrong, degraded or apparently counterfeit items on arrival.
Some customers received timely updates and helpful staff responses; a larger share report unreturned emails, recorded messages or unresolved contact attempts.
Overall impressions lean positive with frequent mentions of quick delivery and selection, though recurring reports of incorrect items and refund issues appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Company is professional with speedy delivery.
“Always very professional & speedy delivery ♥️”
Customer did not receive a paid item and asks what to do next.
“I did not recieve all of my order.”
Reviewer found the company's offering absolutely amazing.
“Absolutely amazing”
Shipping was slightly slow but acceptable to the reviewer.
“Shipping was a little slow but not bad.”
Delivery was very quick and prompt.
“Delivery is very quick!!”
Travel-size perfume did not match the original scent or appearance.
“The perfume does NOT smell like Lady Gaga perfume”
Received very fast shipping updates and enjoy ordering from the company.
“Very fast shipping updates Love ordering from this company”
Reviewer did not like the most recent perfume received.
“I did not like the last perfume that I received.”
Reviewer loves the product and is very pleased.
“I LOVE IT!!!”
Easy to start and reviewer likes the variety of scents.
“They make it super easy to get started plus I love the different scents”
Pleasant-smelling fragrance; purchased multiple times.
“Smell is great, not overpowering when you wear it.”
Orders arrived timely and were well wrapped; service appreciated.
“My purchases came to me in a timely manner, and was wrapped very well.”
Great company with no problems experienced by the reviewer.
“Great company never had any problems”
Ordering and shipping were easy and timely; customer very satisfied.
“I was very satisfied with Perfume.com.”
Loved the perfume; ordering was easy and shipping was quick.
“Love the perfume! Easy to order and quick shipping!!!”
Prices are great and the reviewer never had problems.
“The prices is great never had a problem”
Reviewer reports great and satisfactory service.
“Great Service...”
Fragrances are authentic, compact, and orders always arrive on time.
“The fragrances are real and compact.”
Reviewer experienced very poor customer service.
“Very poor customer service”
Ordered fragrances and was very happy with the purchase.
“Needless to say very happy with my purchase.”
Products have a great smell and customer service was positive.
“Great smell and customer service”
Site offers a large variety of scents and size options.
“You have a large variety of scents to choose from”
Customer praises rapid, professional service and authentic perfumes.
“MY ORDER WAS CANCELED AND THE OTHER ONE SHIPPED.”
Ordering was easy with good communication and a lovely fragrance.
“there was good communication,”
Service is fast, convenient and provides an easy experience.
“Easy and great experience.”
Good prices, fast delivery and careful packaging for favourite fragrances.
“price, fast deliver and packaged with great care.”
Customer likes products and prices, tries travel sizes first.
“Love the products and the prices.”
Longtime customer is happy and would recommend Perfume.com.
“Would recommend Perfume to anyone.”
Site was easy to use and shipment arrived as promised.
“The site was easy to navigate”
Received a men's cologne instead of women's; will cancel subscription.
“somehow received a mens cologne.”
Found older scents at reasonable prices and is pleased.
“Able to find my older scents here and at a reasonable price.”
Received rancid perfume and was partially refunded while charged return postage.
“I found the product to be rancid.”
Reviewer was pleased with a soft, feminine fragrance suitable for spring.
“Was pleasantly surprised with this fragrance.”
Website input was erratic and package arrived late during Christmas.
“Had trouble with the site entering the information needed”
Happy to find and receive a hard-to-find perfume ordered online.
“I was happy to find my perfume on here.”
Bought random fragrances and liked the price point for gifts.
“I Loved the a great price point for gifts :)”
Received Flowerbomb; scent is amazing, long-lasting and highly liked.
“And the scent actually lasts.”
Company refused to cancel mistaken order and shipped without a return slip.
“Perfume.com refused to cancel the perchase.”
Incorrect order and slow, cumbersome returns caused missed Christmas gifts.
“I missed out on Christmas gifts for my family”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume.com operates as an online fragrance retailer offering a range of perfumes and related products through its website. Consumers use the site to browse branded fragrances, compare prices and place delivery orders. Typical customer interactions involve shipping, returns and customer support channels available through the retailer's online platform.