Customers often praise quick shipping, careful packaging, and a broad range of designer scents at competitive prices. A recurring thread of reviews describes wrong or missing items and poor handling of returns. Product feedback is split between dependable, long-lasting fragrances and isolated reports of discoloured, rancid, or seemingly counterfeit bottles. Communication reviews range from clear delivery updates to billing confusion and too many marketing messages.
Examples from available reviews (Jul 2024 – Mar 2026).
Delivery was very quick and prompt.
“Delivery is very quick!!”
Customer did not receive a paid item and asks what to do next.
“I did not recieve all of my order.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake”
Samples arrived quickly and perfumes were high quality and enjoyable.
“My purchase arrived quickly and was in perfect condition.”
Many reviewers mention fast dispatch, correct orders, and helpful store or support staff. Others report wrong shipments, missing items, and being unable to cancel orders. These complaints often include slow or confusing return steps.
Many customers say prices beat competitors and call out travel sizes and gift bargains. Reviews often mention finding older or hard-to-find scents at a reasonable cost. Price complaints show up only occasionally.
Plenty of users describe ordering as simple with easy site navigation. A smaller group reports trouble entering address details and slower deliveries during peak seasons. Customers regularly praise the packaging and sample cases for convenience.
A large set of reviews says fragrances are authentic, long-lasting, and good enough to buy again. Another cluster describes major quality problems, including discoloured bottles, a rancid smell, or scents that seem synthetic. Some buyers also say the travel sizes do not match the original perfumes they expected.
Many reviewers like the quick shipping notices and tracking updates. A smaller but noticeable group mentions billing confusion, currency mismatches, and too many marketing emails. Some praise customer service responsiveness, while others criticise it.
Overall views split between repeat buyers who recommend the site and customers who cancelled or filed complaints after order or product issues. Most positive comments focus on speed and value. The main negative themes are order accuracy and product authenticity.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Company is professional with speedy delivery.
“Always very professional & speedy delivery ♥️”
Customer did not receive a paid item and asks what to do next.
“I did not recieve all of my order.”
Reviewer found the company's offering absolutely amazing.
“Absolutely amazing”
Shipping was slightly slow but acceptable to the reviewer.
“Shipping was a little slow but not bad.”
Delivery was very quick and prompt.
“Delivery is very quick!!”
Travel-size perfume did not match the original scent or appearance.
“The perfume does NOT smell like Lady Gaga perfume”
Received very fast shipping updates and enjoy ordering from the company.
“Very fast shipping updates Love ordering from this company”
Reviewer did not like the most recent perfume received.
“I did not like the last perfume that I received.”
Reviewer loves the product and is very pleased.
“I LOVE IT!!!”
Easy to start and reviewer likes the variety of scents.
“They make it super easy to get started plus I love the different scents”
Pleasant-smelling fragrance; purchased multiple times.
“Smell is great, not overpowering when you wear it.”
Orders arrived timely and were well wrapped; service appreciated.
“My purchases came to me in a timely manner, and was wrapped very well.”
Great company with no problems experienced by the reviewer.
“Great company never had any problems”
Ordering and shipping were easy and timely; customer very satisfied.
“I was very satisfied with Perfume.com.”
Loved the perfume; ordering was easy and shipping was quick.
“Love the perfume! Easy to order and quick shipping!!!”
Prices are great and the reviewer never had problems.
“The prices is great never had a problem”
Reviewer reports great and satisfactory service.
“Great Service...”
Fragrances are authentic, compact, and orders always arrive on time.
“The fragrances are real and compact.”
Reviewer experienced very poor customer service.
“Very poor customer service”
Ordered fragrances and was very happy with the purchase.
“Needless to say very happy with my purchase.”
Products have a great smell and customer service was positive.
“Great smell and customer service”
Site offers a large variety of scents and size options.
“You have a large variety of scents to choose from”
Customer praises rapid, professional service and authentic perfumes.
“MY ORDER WAS CANCELED AND THE OTHER ONE SHIPPED.”
Ordering was easy with good communication and a lovely fragrance.
“there was good communication,”
Service is fast, convenient and provides an easy experience.
“Easy and great experience.”
Good prices, fast delivery and careful packaging for favourite fragrances.
“price, fast deliver and packaged with great care.”
Customer likes products and prices, tries travel sizes first.
“Love the products and the prices.”
Longtime customer is happy and would recommend Perfume.com.
“Would recommend Perfume to anyone.”
Site was easy to use and shipment arrived as promised.
“The site was easy to navigate”
Received a men's cologne instead of women's; will cancel subscription.
“somehow received a mens cologne.”
Found older scents at reasonable prices and is pleased.
“Able to find my older scents here and at a reasonable price.”
Received rancid perfume and was partially refunded while charged return postage.
“I found the product to be rancid.”
Reviewer was pleased with a soft, feminine fragrance suitable for spring.
“Was pleasantly surprised with this fragrance.”
Website input was erratic and package arrived late during Christmas.
“Had trouble with the site entering the information needed”
Happy to find and receive a hard-to-find perfume ordered online.
“I was happy to find my perfume on here.”
Bought random fragrances and liked the price point for gifts.
“I Loved the a great price point for gifts :)”
Received Flowerbomb; scent is amazing, long-lasting and highly liked.
“And the scent actually lasts.”
Company refused to cancel mistaken order and shipped without a return slip.
“Perfume.com refused to cancel the perchase.”
Incorrect order and slow, cumbersome returns caused missed Christmas gifts.
“I missed out on Christmas gifts for my family”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume.com runs an online store focused on fragrances. It offers designer perfumes, travel sizes, sample cases, and gift options across many brands and sizes. Listings usually show the brand, size, and basic details to help shoppers compare. Customers can check out online, track shipments, and contact support for orders shipped to domestic and international addresses.