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We Collect & Analyse Reviews

Perfume.com
Experiences & Reviews

Perfume.com operates as an online fragrance retailer offering a range of perfumes and related products through its website. Consumers use the site to browse branded fragrances, compare prices and place delivery orders. Typical customer interactions involve shipping, returns and customer support channels available through the retailer's online platform.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 18d
Overall Rating
4.1

Our Analysis

🎯

Service quality

Many reviews praise fast shipping and helpful staff, but a notable minority report order errors, refunds problems and poor customer support.

Share
22%
Mixed
💰

Value for money

Several customers highlight lower prices and good deals; others describe pricing or currency surprises and refund shortfalls.

Share
7%
Mixed
⚡

User experience

Customers often note convenient delivery and pleasant unboxing, yet some report confusing returns rules and disappointing packaging or items.

Share
13%
Mixed
🔧

Product quality

Many buyers say fragrances match expectations, while a number report wrong, degraded or apparently counterfeit items on arrival.

Share
18%
Mixed
📞

Communication

Some customers received timely updates and helpful staff responses; a larger share report unreturned emails, recorded messages or unresolved contact attempts.

Share
9%
Weak
⭐

Overall experience

Overall impressions lean positive with frequent mentions of quick delivery and selection, though recurring reports of incorrect items and refund issues appear.

Share
30%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

A
Antoinette Gangi
trustpilot.com Sep 30, 2025

I ordered a bottle of perfume from…perfume.com, terrible product it came, with a bad color and no aroma.

I ordered a bottle of perfume from Perfume.com.I opened it when received and it had a green color and no aroma. I am familiar with this perfume as I h...

D
Devin Thomas
trustpilot.com Sep 30, 2025

The perfume I ordered was fake

The perfume I ordered was fak...

L
Lundy Boivin
trustpilot.com Sep 30, 2025

Amazing service

Amazing service ! Thank...

J
Jaclyn tran
trustpilot.com Sep 30, 2025

cheaper same quality

perfumes are much cheaper and we...

M
Mike
trustpilot.com Sep 30, 2025

Quick Delivery, Product quality is Great.

I ordered it on July 20 and received it within 3 days, which was impressive. The product quality is excellent and works as expected. Howev...

R
Robert Polo
trustpilot.com Sep 30, 2025

BAIT AND SWITCH FRAUD

The product I ordered was Ralph Lauren Eau de Parfum, which was 95 USD. Perfume.com sent an Eau de Toilette AND A TESTER which retails for 59.80 USD o...

H
Heather Clark
trustpilot.com Sep 30, 2025

Incredibly fast and the best selection

They have the best selection and shipped super fast. I recei...

D
Debbie
trustpilot.com Sep 30, 2025

Bernie couldn’t be any more helpful…

Bernie couldn’t be any more helpful than she was, she helped us choose the...

C
Cathryn Hooker
trustpilot.com Sep 30, 2025

They sent the incorrect item

They sent the incorrect item, I read after that the item I ordered has been discontinued for some time so they should not be advertising it! They also...

T
Tammy
trustpilot.com Sep 30, 2025

Perfume

It smells great and I love...

K
Kimberlie Slay
trustpilot.com Sep 30, 2025

Very helpful and informative

...

C
Christine Gilleland
trustpilot.com Sep 30, 2025

Good selection and price

Good selection and pric...

A
Arleen Baker
trustpilot.com Sep 30, 2025

Love the the fragrance

Love the the fragrance, delivery was...

D
Dangelo Stone
trustpilot.com Sep 30, 2025

It's all you guys said it would be.

It's all you guys...

l
lisa frantzke
trustpilot.com Sep 30, 2025

Bait and switch on price currency

Was an overall terrible experience with this company. First, they wouldn't recognize my credit card. Wanting me to get some authorization code from my...

S
Sarah Munnerlyn
trustpilot.com Sep 30, 2025

I didn't have to go to the post office…

I didn't have to go to the...

E
Evelyn Franks
trustpilot.com Sep 30, 2025

Amazing Prices for Favorite Perfume! ! !

I think you guys are doing awesome I love that u was able to...

R
Ramiro Pena
trustpilot.com Sep 30, 2025

Thank you much

...

L
Lisa Welch
trustpilot.com Sep 30, 2025

Great service

...

P
Phillis Tallent
trustpilot.com Sep 30, 2025

Because you kept me informed about…

Because you kept me informed about delivery,an...

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Conclusion

Reviews show a pattern of fast shipping, wide selection and attractive pricing for many customers. However, several reviews describe problems with incorrect or allegedly counterfeit items, and multiple customers report unsatisfactory responses to refund or return requests. Communication is uneven: some buyers praise helpful staff and delivery updates while others say emails went unanswered or calls reached recordings. Prospective buyers should weigh positive notes on price and delivery against reported inconsistencies in product fulfilment and customer support; check the returns policy and retain packaging until the order is verified.