Customers often praise in-store staff as friendly, patient, and knowledgeable. Many shoppers mention comfortable shoes and regular good-value finds. Several reviewers also describe delivery issues that were not resolved and poor handling of missing orders. A small number report product faults, including boots that leaked in the rain.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were very helpful and allowed time to decide.
“The staff were very helpful and left us to take our time deciding what to choose.”
Product suitable and reasonably priced; staff pleasant.
“Suitable product reasonably priced. Pleasant staff.”
Reviewer reports not receiving their item.
“I haven't received my item”
Boots were not waterproof and became soaked in rain.
“my feet were soaking wet.”
Feedback is strongly positive about in-store staff. Reviewers call assistants friendly, patient, and knowledgeable, and customers often mention them by name. A minority describe rude encounters and refunds being refused.
Many customers point to good prices and strong sale bargains. Reviews mention fair everyday pricing and say the value feels right. There are no widespread complaints about pricing.
Shopping in store and using click-and-collect comes across as convenient, especially for trying different sizes. Several reviews say the website is easy to use and gives clear checkout updates. A few mention missing half sizes and one issue with heel fit.
Most reviewers describe shoes as comfortable, well fitting, and made with reliable materials. A small number report failures, including boots that leaked and one faulty pair that needed replacing. Customers also highlight wide fittings and comfort as key strengths.
Some customers mention quick order updates and deliveries arriving on time. Others describe missing parcels, slow fulfilment, and weak responses from support. Overall, comments split between clear updates and delivery problems that were not resolved.
Overall impressions are mostly positive for in-store visits and shoe comfort. For some customers, delivery and after-sales problems create a very different, negative experience. Reviews show a clear gap between high satisfaction in store and low satisfaction with some online interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Staff were very helpful and allowed time to decide.
“The staff were very helpful and left us to take our time deciding what to choose.”
Reviewer praises service, quality and price, never disappointed.
“Great service, quality & price. Never disappointed with pavers.”
Product suitable and reasonably priced; staff pleasant.
“Suitable product reasonably priced. Pleasant staff.”
Trainers received and described as lovely and comfortable.
“Got my trainers today and they are lovely and comfy”
Reviewer reports not receiving their item.
“I haven't received my item”
Staff were friendly and shoes were ready for collection.
“Nice friendly staff when I went to collect my shoes, that were all ready for me, a good shopping experience, thank you.”
Good displays and very helpful, friendly staff.
“Good choice on displays and very helpful and friendly staff”
Order was received promptly with updates from order to delivery.
“Prompt receipt of order. Updates all from order to delivery. Thanks”
Slippers comfortable; reviewer chose one size smaller for better fit.
“Good slippers. The soles offer comfort.”
Great shoes and friendly, helpful staff.
“Great shoes. Friendly helpful staff. Always happy to help.”
Bought slip-on Skechers in the sale and was very pleased.
“got a pair of slip on sketchers in the sale very pleased”
Reviewer reports great service as always.
“Great service as always”
Reviewer experienced good prices and helpful staff.
“Good price and helpful staff”
Shoes are nice looking, comfortable and wide fitting.
“Nice looking very comfortable and wide fitting shoes.”
Staff performed their duties very well.
“The staff did their job very well”
Reviewer liked the boots and found the service friendly.
“Lovely boots and good service Friendly staff etc”
Found heavily reduced trainers and experienced helpful staff.
“managed to bag a real couple of bargains trainers down from £70 to £26”
Reviewer found the clogs great and would buy again.
“Great clogs would buy again”
Staff were friendly and helpful.
“Friendly helpful staff.”
Reviewer found desired item at a good price.
“I found what I was looking for at a good price.”
Staff were very helpful, especially Sharon who was pleasant.
“she was so pleasant,polite and helpful”
Staff helped a customer with a disability to put boots on.
“the lady who dealt with us very helpful my wife has a disability and she helped her to put the boots on”
Item not received and still awaiting delivery.
“Still havnt received them yet still waiting”
Trying in-store then ordering online ensured correct sizing.
“I was able to try the boots on a a local store at first”
Reviewer states they were very satisfied with their experience.
“Very satisfied”
Staff were helpful and shoes were extremely comfortable.
“Really helpful and shoes are extremely comfortable”
Staff were friendly and efficient, but half sizes unavailable.
“you don't provide half sizes.”
Reviewer finds Pavers staff consistently friendly and helpful.
“i always have found Pavers staff to be friendly and very helpfull, i uae them quite a bit.”
Staff were friendly, patient and helped find suitable shoes.
“Great friendly staff who helped me find some shoes”
Shop assistants were friendly and helpful; reviewer will return.
“Shop assistants were really friendly and helpful with my purchase, will definitely shop here again”
Reviewer reports the staff were very friendly.
“Very friendly staff”
Staff greeted us, assisted promptly, and checkout was excellent.
“Soon as you walk in the staff said good afternoon and smile”
Slippers were praised for quality, style and correct sizing.
“Great slippers for quality, style and size”
Order was ready for collection within two days, very easy.
“I choose to pick up at a garden centre, and was ready to collect within 2 days.”
Shoes always fit small feet and are comfortable.
“Always fit my small feet and comfy”
Website easy to navigate and checkout straightforward with updates.
“Web site easy to navigate. Checking out straightforward and kept up to date with delivery details.”
Fantastic service and friendly, smiling staff.
“Fantastic service nice to see staff with smiling faces”
Efficient service and good product, but prefers in-store trials.
“Efficiency and very good product.”
Reviewer liked the staff and loves their footwear.
“Lovely staff, love my footwear.”
Service was good and helpful.
“Good helpful service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pavers is a UK footwear retailer selling shoes, boots, sandals, and slippers for men and women. Customers can buy online or in its physical shops. The website shows product photos, sizing details, and a checkout for payment. Shoppers can browse ranges by style, material, and occasion.