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We Collect & Analyse Reviews

Pavers
Experiences & Reviews

Pavers is a UK footwear retailer selling shoes, slippers and accessories through a combination of physical stores and an online shop. Consumers researching Pavers typically look for information on fit, in‑store service, delivery and returns policies, as these affect buying decisions for footwear.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers praise in‑store staff and helpfulness; returns and exchanges are reported as straightforward and staff attentive.

Share
27%
Strong
💰

Value for money

There are no explicit comments about price or perceived value in these reviews, so value for money cannot be assessed here.

Share
0%
Mixed
⚡

User experience

Customers report an easy website, clear checkout and useful click‑and‑collect or in‑store try‑on options that aid sizing decisions.

Share
11%
Strong
🔧

Product quality

Many reviewers note comfortable, well‑fitting footwear and good quality; isolated issues include heel slippage and lack of half sizes.

Share
16%
Strong
📞

Communication

Delivery updates and quick collection notifications are praised by several customers, though there is at least one report of non‑arrival.

Share
7%
Strong
⭐

Overall experience

Overall impressions are largely positive: friendly staff and comfortable shoes are common, with a few delivery or fit complaints.

Share
38%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Norman whitney
trustpilot.com Sep 30, 2025

Still havnt received them yet still…

Still havnt received...

J
Jane
trustpilot.com Sep 30, 2025

I was able to try the boots

I was able to try the boots on a a local store at first instead of ordering several sizes to try at home. I didn’t buy them at the time but...

D
Dawn
trustpilot.com Sep 30, 2025

Very satisfied

...

N
Neil
trustpilot.com Sep 30, 2025

Really helpful and shoes are extremely…

Really helpful and shoes...

l
lorraine owen
trustpilot.com Sep 30, 2025

A wider range of sizes

Friendly and efficient staff and service. My only complaint is that you don't provide half sizes. Given that the majority of you...

J
John
trustpilot.com Sep 30, 2025

i always have found Pavers staff to be…

i always have found Pavers staff to be friend...

L
Linda
trustpilot.com Sep 30, 2025

Great friendly staff who helped me find…great pavers in Leeds

Great friendly staff who helped me find some shoes that fitted good...

c
customer
trustpilot.com Sep 30, 2025

Shop assistants were really friendly…

Shop assistants were really friendly and helpful...

C
Cyril
trustpilot.com Sep 30, 2025

Very friendly staff

...

T
Tim Lemon
trustpilot.com Sep 30, 2025

Soon as you walk in the staff said good…

Soon as you walk in the staff said good afternoon and smile which was nice and asked that if we needed any help to let them know I need to find a pair...

T
Toni Davidge
trustpilot.com Sep 30, 2025

Great slippers for quality

Great slippers for qu...

W
Wendy
trustpilot.com Sep 30, 2025

I choose to pick up at a garden centre

I choose to pick up at a garden centre, and...

G
Guest
trustpilot.com Sep 30, 2025

Always fit my small feet and comfy

Always fit my sma...

c
carole anderson
trustpilot.com Sep 30, 2025

Review

Web site easy to navigate. Checking out straightf...

M
MR DAVID CHALLONER
trustpilot.com Sep 30, 2025

Fantastic service nice to see staff…

Fantastic service nice to s...

J
Julie
trustpilot.com Sep 30, 2025

Efficiency and very good product

Efficiency and very good product. Though I would prefer to be able to...

L
Lorna P Wilson
trustpilot.com Sep 30, 2025

Lovely staff

Lovely staff, l...

C
Clive Cummins
trustpilot.com Sep 30, 2025

Good helpful service

...

B
Bron
trustpilot.com Sep 30, 2025

Online order arrived quickly in local…

Online order arrived quickly in local store a...

P
Patricia May
trustpilot.com Sep 30, 2025

No problem exchanging purchase

Purchased ankle boots in Poole but decided to change them in Maidstone. Not a problem at all...

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Conclusion

Reviewers most frequently cite helpful, friendly in‑store staff and generally comfortable footwear. Several customers value the ability to try in store before ordering online or to use click‑and‑collect for quick collection. Occasional problems appear: a small number of reviews mention delivery failures or delays, and a few note fit issues (for example heel slippage) or the absence of half sizes. If you are shopping with Pavers, consider trying items in store where possible or using local collection, keep delivery tracking details, and check the returns/exchange process for peace of mind.