Reviewers most frequently cite helpful, friendly in‑store staff and generally comfortable footwear. Several customers value the ability to try in store before ordering online or to use click‑and‑collect for quick collection. Occasional problems appear: a small number of reviews mention delivery failures or delays, and a few note fit issues (for example heel slippage) or the absence of half sizes. If you are shopping with Pavers, consider trying items in store where possible or using local collection, keep delivery tracking details, and check the returns/exchange process for peace of mind.
Examples from available reviews (Dec 2021 – Feb 2026).
Item not received and still awaiting delivery.
“Still havnt received them yet still waiting”
Ankle strap was a mock-up and boots didn't hold my heel when walking.
“they did not hold my heel in place when I was walking.”
Website easy to navigate and checkout straightforward with updates.
“Web site easy to navigate. Checking out straightforward and kept up to date with delivery details.”
Staff were friendly, patient and helped find suitable shoes.
“Great friendly staff who helped me find some shoes”
Most reviewers praise in‑store staff and helpfulness; returns and exchanges are reported as straightforward and staff attentive.
There are no explicit comments about price or perceived value in these reviews, so value for money cannot be assessed here.
Customers report an easy website, clear checkout and useful click‑and‑collect or in‑store try‑on options that aid sizing decisions.
Many reviewers note comfortable, well‑fitting footwear and good quality; isolated issues include heel slippage and lack of half sizes.
Delivery updates and quick collection notifications are praised by several customers, though there is at least one report of non‑arrival.
Overall impressions are largely positive: friendly staff and comfortable shoes are common, with a few delivery or fit complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Online order arrived quickly and staff were welcoming and helpful.
“Online order arrived quickly in local store and as always staff were welcoming and helpful.”
Exchange between stores was easy and staff were friendly and helpful.
“Staff in both shops friendly and helpful.”
Reviewer says company did not care about their missing order.
“Do not care that I did not receive my order”
Assistant was most helpful and reviewer is extremely satisfied.
“I was very pleased with the service I received from the assistant today she was most helpful.”
Order delayed and customer service was rude during refund request.
“the lady couldn’t have been ruder.”
Staff (Lisa) assisted wheelchair user and found suitable shoes; reviewer happy.
“Then she found several pairs of suitable shoes to fit my difficult swollen feet.”
Melissa in the Chester store was described as brilliant at her job.
“Melissa in the Chester store is brilliant at her job absolutely brilliant many thanks.”
Good shop with lovely shoes and sandals; staff always helpful.
“a very good shop with lovely shoes and sandals for all ages. the staff always helpfull”
Helpful staff found the perfect item and provided very good service.
“A very helpful lady find the perfect work for me at Brigg garden centre.”
Selection by size is superb and assistant Allison was very helpful.
“Allison at Bury is the most perfect assistant-very knowledgeable ,patient, pleasant and so helpful-i bought 3 pairs of shoes !!”
Friendly, helpful staff and consistent product availability at the shop.
“Today Mary was very helpful as always.”
Good-quality goods with helpful, friendly staff.
“Excellent quality goods and helpful friendly staff”
Boots were not waterproof and became soaked in rain.
“my feet were soaking wet.”
Well-presented stock and patient, knowledgeable assistants in store.
“Very patient with undecided customers.”
Reviewer warns that Pavers do not offer refunds.
“Beware Pavers they don’t refund.”
Helpful assistant Fay provided excellent sizing knowledge and personal attention.
“Personal attention much appreciated”
Customer service quickly replaced flawed boots and was excellent.
“Nadine was fabulous!”
Comfortable shoes offered at reasonable prices.
“good comfortable reasonably priced shoes”
Staff helped find suitable size for a wide foot.
“They were so helpful with finding a suitable size”
Website displayed incorrect EUR size, causing costly returns.
“Wrong size information.”
It didn't help matters that the ankle strap on the ankle boots I'd bought turned out to be a mock-up and therefore couldn't be altered.
In spite of the fact that the boots had already been ordered, I was compelled to return them since, despite the fact that the fit was generally perfect, they did not hold my heel in place when I was walking. I was quite disappointed in this.
Despite the fact that the return procedure was uncomplicated, I have not yet been able to identify a suitable replacement for the item in question.
I'm hoping to be able to locate a pair of shoes that are a little more comfortable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pavers is a UK footwear retailer selling shoes, slippers and accessories through a combination of physical stores and an online shop. Consumers researching Pavers typically look for information on fit, in‑store service, delivery and returns policies, as these affect buying decisions for footwear.