Customers often praise in-store staff as friendly, patient, and knowledgeable. Many shoppers mention comfortable shoes and regular good-value finds. Several reviewers also describe delivery issues that were not resolved and poor handling of missing orders. A small number report product faults, including boots that leaked in the rain.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were very helpful and allowed time to decide.
“The staff were very helpful and left us to take our time deciding what to choose.”
Product suitable and reasonably priced; staff pleasant.
“Suitable product reasonably priced. Pleasant staff.”
Reviewer reports not receiving their item.
“I haven't received my item”
Boots were not waterproof and became soaked in rain.
“my feet were soaking wet.”
Feedback is strongly positive about in-store staff. Reviewers call assistants friendly, patient, and knowledgeable, and customers often mention them by name. A minority describe rude encounters and refunds being refused.
Many customers point to good prices and strong sale bargains. Reviews mention fair everyday pricing and say the value feels right. There are no widespread complaints about pricing.
Shopping in store and using click-and-collect comes across as convenient, especially for trying different sizes. Several reviews say the website is easy to use and gives clear checkout updates. A few mention missing half sizes and one issue with heel fit.
Most reviewers describe shoes as comfortable, well fitting, and made with reliable materials. A small number report failures, including boots that leaked and one faulty pair that needed replacing. Customers also highlight wide fittings and comfort as key strengths.
Some customers mention quick order updates and deliveries arriving on time. Others describe missing parcels, slow fulfilment, and weak responses from support. Overall, comments split between clear updates and delivery problems that were not resolved.
Overall impressions are mostly positive for in-store visits and shoe comfort. For some customers, delivery and after-sales problems create a very different, negative experience. Reviews show a clear gap between high satisfaction in store and low satisfaction with some online interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Online order arrived quickly and staff were welcoming and helpful.
“Online order arrived quickly in local store and as always staff were welcoming and helpful.”
Exchange between stores was easy and staff were friendly and helpful.
“Staff in both shops friendly and helpful.”
Reviewer says company did not care about their missing order.
“Do not care that I did not receive my order”
Assistant was most helpful and reviewer is extremely satisfied.
“I was very pleased with the service I received from the assistant today she was most helpful.”
Order delayed and customer service was rude during refund request.
“the lady couldn’t have been ruder.”
Staff (Lisa) assisted wheelchair user and found suitable shoes; reviewer happy.
“Then she found several pairs of suitable shoes to fit my difficult swollen feet.”
Melissa in the Chester store was described as brilliant at her job.
“Melissa in the Chester store is brilliant at her job absolutely brilliant many thanks.”
Good shop with lovely shoes and sandals; staff always helpful.
“a very good shop with lovely shoes and sandals for all ages. the staff always helpfull”
Helpful staff found the perfect item and provided very good service.
“A very helpful lady find the perfect work for me at Brigg garden centre.”
Selection by size is superb and assistant Allison was very helpful.
“Allison at Bury is the most perfect assistant-very knowledgeable ,patient, pleasant and so helpful-i bought 3 pairs of shoes !!”
Friendly, helpful staff and consistent product availability at the shop.
“Today Mary was very helpful as always.”
Good-quality goods with helpful, friendly staff.
“Excellent quality goods and helpful friendly staff”
Boots were not waterproof and became soaked in rain.
“my feet were soaking wet.”
Well-presented stock and patient, knowledgeable assistants in store.
“Very patient with undecided customers.”
Reviewer warns that Pavers do not offer refunds.
“Beware Pavers they don’t refund.”
Helpful assistant Fay provided excellent sizing knowledge and personal attention.
“Personal attention much appreciated”
Customer service quickly replaced flawed boots and was excellent.
“Nadine was fabulous!”
Comfortable shoes offered at reasonable prices.
“good comfortable reasonably priced shoes”
Staff helped find suitable size for a wide foot.
“They were so helpful with finding a suitable size”
Website displayed incorrect EUR size, causing costly returns.
“Wrong size information.”
It didn't help matters that the ankle strap on the ankle boots I'd bought turned out to be a mock-up and therefore couldn't be altered.
In spite of the fact that the boots had already been ordered, I was compelled to return them since, despite the fact that the fit was generally perfect, they did not hold my heel in place when I was walking. I was quite disappointed in this.
Despite the fact that the return procedure was uncomplicated, I have not yet been able to identify a suitable replacement for the item in question.
I'm hoping to be able to locate a pair of shoes that are a little more comfortable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pavers is a UK footwear retailer selling shoes, boots, sandals, and slippers for men and women. Customers can buy online or in its physical shops. The website shows product photos, sizing details, and a checkout for payment. Shoppers can browse ranges by style, material, and occasion.