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We Collect & Analyse Reviews

Paul James Knitwear
Experiences & Reviews

Paul James Knitwear is a brand name associated with knitwear garments. Consumers researching the company typically look for information on product quality, sizing, delivery and customer service before buying. Online searches often focus on materials, fit and post-purchase policies when comparing similar knitwear brands.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 11d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Many reviews praise helpful staff, prompt delivery and confident repeat buying; isolated complaints note poor customer liaison and a mishandled order.

Share
23%
Strong
💰

Value for money

Multiple reviewers say items offer sensible prices and good value; a small number dispute discounts or request compensations after order problems.

Share
12%
Strong
⚡

User experience

A few customers report issues with promotional/gift programmes, returns and data-deletion requests; these experiences affected their ability to complete desired actions.

Share
5%
Weak
🔧

Product quality

Product quality, fit and materials are frequently described positively (durable, well made, good fit); rare returns or dissatisfaction are reported.

Share
32%
Strong
📞

Communication

A small number of reviews report poor responses to complaints and unwanted marketing contacts; these describe unresolved data or messaging concerns.

Share
4%
Weak
⭐

Overall experience

Many reviewers express overall satisfaction—repeat purchases and recommendations—while a minority report serious order, return or privacy issues.

Share
25%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

c
customer Paul Tee
trustpilot.com Sep 30, 2025

The tops fit and feel amazing

...

P
Paul darling
trustpilot.com Sep 30, 2025

Good service

...

A
Amr
trustpilot.com Sep 30, 2025

Perfection

Paul James defines understated luxury. The quality of their knitwear is consistently exceptional — refined, timeless, and made to last. Delivery is al...

B
B.P. Billy Soto
trustpilot.com Sep 30, 2025

Excellent product and superb service

Excellent product and superb service. Difficult to take advan...

D
Darren
trustpilot.com Sep 30, 2025

Merino T-shirt

...

D
David Peacock
trustpilot.com Sep 30, 2025

Great service

...

D
David
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Garment excellent being well made and val...

M
Mike Davis
trustpilot.com Sep 30, 2025

cotton beanie

The cotton beanie is made...

R
Roger Sterry
trustpilot.com Sep 30, 2025

You sent a Small jumper

You sent a Small jumper. I had asked for a Large. I returned the small jumper. You have not sent me a Large. Why not? Please send...

P
Peter S
trustpilot.com Sep 30, 2025

Beautiful knitwear

Beautiful knitwear, exactly as pictured online. Very...

P
Paul Heggo
trustpilot.com Sep 30, 2025

Quick delivery

Quick delivery , go...

B
Bharat Khaneka
trustpilot.com Sep 30, 2025

Lovely quality jumpers

Lovely quality jumpers. Wash well a...

D
David
trustpilot.com Sep 30, 2025

Highly recommended

Fantastic clothes...

F
Friend of Ted
trustpilot.com Sep 30, 2025

Paul James knitwear is great quality at…

Paul James knitwear is great quality at sensible prices. The items are always s...

T
Taylor Associates - Architects
trustpilot.com Sep 30, 2025

I’ve been ordering Paul James Knitwear for several years now and have always been very satisfied with the quality and durability of all my purchases.

...

R
Rolf Schenk
trustpilot.com Sep 30, 2025

Quality

...

T
Tracy Blake
trustpilot.com Sep 30, 2025

Good quality at reasonable prices

Good quality at...

S
Sharam
trustpilot.com Sep 30, 2025

Unsolicited emails and texts

The tops were not that good so after receiving my first order I returned them and requested for all of my data to be erased from their system. That wa...

b
barry patterson
trustpilot.com Sep 30, 2025

T and Polo shirts

Quality, value and service are all first cl...

M
Mr Gordon Dodd
trustpilot.com Sep 30, 2025

These jumpers are lightweight and comfortable

These jumpers are lightweight, very comfortable, and well-made. I have...

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Conclusion

Across the reviews, product quality and fit are the most commonly praised aspects, with many customers reporting durable, well-made garments and repeat purchases. Delivery and packaging are frequently described positively, contributing to good overall experiences. However, a minority of reviewers report problems: incorrect items, unresolved returns and concerns about unsolicited communications or data deletion. If you are considering Paul James Knitwear, check the returns and privacy policies, confirm sizing before ordering, and keep a record of order communications in case follow-up is needed.