Across the reviews, product quality and fit are the most commonly praised aspects, with many customers reporting durable, well-made garments and repeat purchases. Delivery and packaging are frequently described positively, contributing to good overall experiences. However, a minority of reviewers report problems: incorrect items, unresolved returns and concerns about unsolicited communications or data deletion. If you are considering Paul James Knitwear, check the returns and privacy policies, confirm sizing before ordering, and keep a record of order communications in case follow-up is needed.
Examples from available reviews (Jan 2023 – Feb 2026).
Knitwear quality, delivery, and packaging consistently exceed expectations.
“Paul James defines understated luxury.”
Reviewer still receives unsolicited emails after requesting data erasure.
“I am still receiving unsolicited emails and texts.”
Customer received wrong size and experienced poor customer liaison.
“You sent a Small jumper. I had asked for a Large.”
Great quality at sensible prices with quick, careful packaging.
“Paul James knitwear is great quality at sensible prices.”
Many reviews praise helpful staff, prompt delivery and confident repeat buying; isolated complaints note poor customer liaison and a mishandled order.
Multiple reviewers say items offer sensible prices and good value; a small number dispute discounts or request compensations after order problems.
A few customers report issues with promotional/gift programmes, returns and data-deletion requests; these experiences affected their ability to complete desired actions.
Product quality, fit and materials are frequently described positively (durable, well made, good fit); rare returns or dissatisfaction are reported.
A small number of reviews report poor responses to complaints and unwanted marketing contacts; these describe unresolved data or messaging concerns.
Many reviewers express overall satisfaction—repeat purchases and recommendations—while a minority report serious order, return or privacy issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
First-time buyer had easy exchange, quick delivery, and excellent product.
“Super easy to change.”
Roll neck jumper fits perfectly and was promptly packaged and delivered.
“Excellent quality roll neck jumper.”
Jumper is best they've bought; higher quality justifies price.
“Best jumper I have ever bought.”
Good delivery updates and excellent quality; requests longer ladies' knitwear.
“Good delivery service. Kept informed of delivery of parcel.”
Sweaters comfortable to wear and wash well.
“Wry comfortable to wear and wash really well. I have 5 sweaters now !”
Consistently good quality and quick delivery; items remain like new.
“As always good quality, delivery is also quick”
Reviewer reports that everything was fine with their purchase.
“Everything fine!”
Son loved the well-made jumper with a nice colour.
“Son loved the jumper.”
Beanie fits well and is a quality item.
“Well fitting beanie, quality item”
High quality, comfortable fabric and great value for money.
“Amazing quality, super comfortable fabric, and great value for money. Highly recommended!!!!!”
Customer service resolved a jumper issue and restored confidence.
“the customer service was exemplary.”
Jumpers and socks praised for fantastic quality.
“Fantastic quality of jumpers and the best socks ive ever owned.”
Returned jumper weeks ago with no communication or refund.
“Returned it over a week ago and no comms or refund.”
Product was great and reasonably priced, but delivery was slow.
“delivery time was quite long.”
Family loves fine cotton rollnecks; they wash and wear well.
“We absolutely love Paul James' fine cotton knit rollneck jumpers!”
High-quality jumper with quick delivery and good email communication.
“Beautiful high quality jumper, quick delivery and great communication via email.”
Gift jumper pleased recipient; good quality, on-time and well packaged.
“Recipient was very pleased with this jumper as a Christmas gift.”
Website easy to use and clothing quality is very good.
“Easy site to use, very good quality of the clothing.”
Jumper is gorgeous, thick, warm and well made despite slow arrival.
“absolutely gorgeous jumper. Thick, warm and well made.”
Fit, material and colour exceeded expectations as usual.
“The fit, the material, and the color are all beyond my expectations.”
Tops fit well and feel amazing.
“The tops fit and feel amazing”
Reviewer reports they received good service.
“Good service”
Knitwear quality, delivery, and packaging consistently exceed expectations.
“Paul James defines understated luxury.”
Product and service were excellent, but gift programme was difficult to use.
“Excellent product and superb service.”
The reviewer experienced excellent customer service.
“Excellent service”
Reviewer describes the style as perfect.
“Perfect style”
Garment well made, good value and fit; service excellent.
“Garment excellent being well made and value plus a good fit.”
Cotton beanie made from top-quality material.
“The cotton beanie is made of top-quality material.”
Customer received wrong size and experienced poor customer liaison.
“You sent a Small jumper. I had asked for a Large.”
Knitwear matched photos and delivered quickly without hidden charges.
“Beautiful knitwear, exactly as pictured online.”
Quick delivery and good quality knitwear.
“Quick delivery , good quality knitwear”
Jumpers are good quality, wash well and fit well.
“Lovely quality jumpers.”
Reviewer praises the clothes and service.
“Fantastic clothes and great service”
Great quality at sensible prices with quick, careful packaging.
“Paul James knitwear is great quality at sensible prices.”
Long-term customer satisfied with quality and durability.
“always been very satisfied with the quality and durability”
Reviewer states the items are good quality.
“Good quality”
Good quality offered at reasonable prices.
“Good quality at reasonable prices”
Reviewer still receives unsolicited emails after requesting data erasure.
“I am still receiving unsolicited emails and texts.”
Quality, value and service are all first class.
“Quality, value and service are all first class.”
Jumpers are lightweight, comfortable and well-made.
“These jumpers are lightweight, very comfortable, and well-made.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Paul James Knitwear is a brand name associated with knitwear garments. Consumers researching the company typically look for information on product quality, sizing, delivery and customer service before buying. Online searches often focus on materials, fit and post-purchase policies when comparing similar knitwear brands.