Across the reviews, product quality and fit are the most commonly praised aspects, with many customers reporting durable, well-made garments and repeat purchases. Delivery and packaging are frequently described positively, contributing to good overall experiences. However, a minority of reviewers report problems: incorrect items, unresolved returns and concerns about unsolicited communications or data deletion. If you are considering Paul James Knitwear, check the returns and privacy policies, confirm sizing before ordering, and keep a record of order communications in case follow-up is needed.
Examples from available reviews (Jan 2023 – Feb 2026).
Knitwear quality, delivery, and packaging consistently exceed expectations.
“Paul James defines understated luxury.”
Reviewer still receives unsolicited emails after requesting data erasure.
“I am still receiving unsolicited emails and texts.”
Customer received wrong size and experienced poor customer liaison.
“You sent a Small jumper. I had asked for a Large.”
Great quality at sensible prices with quick, careful packaging.
“Paul James knitwear is great quality at sensible prices.”
Many reviews praise helpful staff, prompt delivery and confident repeat buying; isolated complaints note poor customer liaison and a mishandled order.
Multiple reviewers say items offer sensible prices and good value; a small number dispute discounts or request compensations after order problems.
A few customers report issues with promotional/gift programmes, returns and data-deletion requests; these experiences affected their ability to complete desired actions.
Product quality, fit and materials are frequently described positively (durable, well made, good fit); rare returns or dissatisfaction are reported.
A small number of reviews report poor responses to complaints and unwanted marketing contacts; these describe unresolved data or messaging concerns.
Many reviewers express overall satisfaction—repeat purchases and recommendations—while a minority report serious order, return or privacy issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the pleasure of purchasing some knitwear from Paul James Knitwear and I must say, I am thoroughly impressed with their quality products. The luxurious feel and fine craftsmanship really stood out to me as soon as I put them on.
The range of styles, colours and yarns available is truly remarkable, making it easy for anyone to find exactly what they're looking for. As a customer who appreciates attention to detail, I was glad to see that every piece of clothing was meticulously knitted with care.
The staff were also incredibly helpful in assisting me throughout my shopping experience. They took the time to understand my needs and preferences before recommending items that would be perfect for me. It's great knowing there are still businesses out there that value customer service!
Overall, I highly recommend Paul James Knitwear to anyone looking for premium quality knitwear. You won't be disappointed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Paul James Knitwear is a brand name associated with knitwear garments. Consumers researching the company typically look for information on product quality, sizing, delivery and customer service before buying. Online searches often focus on materials, fit and post-purchase policies when comparing similar knitwear brands.