Reviews Analysed
21
We Collect & Analyse Reviews
PandaHall
Experiences & Reviews
PandaHall is an online wholesale supplier specialising in beads, jewellery-making components and general craft materials. The platform lists large assortments of components, findings, gemstones and threads aimed at hobbyists, crafters and small businesses. PandaHall supports bulk purchasing and international shipping and is commonly used by customers seeking a wide product range for jewellery and craft projects.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
17d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Reviewers report mixed fulfilment experiences: frequent praise for fast deliveries by some, but recurring complaints about processing delays, out-of-stock items and refund handling.
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Mixed
15%
💰
Value for money
Many customers call prices competitive and note sales, yet several warn of extra costs such as unexpected shipping, overweight or customs fees that reduce value.
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Mixed
12%
⚡
User experience
The website and product variety are regularly praised for ease of use, while other shoppers report checkout surprises, stock issues and weight-related shipping charges.
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Mixed
21%
🔧
Product quality
A majority highlight good-quality beads and accurate images; a smaller group notes misleading descriptions or lower-grade materials for some items (e.g. straps, drill hole sizes).
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Strong
16%
📞
Communication
Customer service is frequently described as responsive and helpful in resolving issues, although a minority report no reply or unresolved duty/refund concerns.
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Strong
11%
⭐
Overall experience
Overall impressions vary: many long-term buyers report satisfaction with products and service, while several recent complaints focus on fulfilment, fees and refunds.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Always an issue
"I’ve ordered a dozen times over the last 7 years, for about 300-500$ each time. So I can say for a fact : they are ALWAYS late to ship (8 to 10 days p..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: Repeated shipping and stock complaints
Quality of their Products is Excellent
"I've never ordered a thing from this company that wasn't top notch, high quality and far exceeded my expectations. Not only that, but their prices are..."
Rene
Trustpilot
Sep 30, 2025
Featured for: Consistent praise for product quality
THIS COMPANY LIES ABOUT FREE SHIPPING
"THIS COMPANY LIES about "free shipping." I spent a long time carefully combing through the website, in response to the "free shipping" enticement. I n..."
Silver Parnell
Trustpilot
Sep 30, 2025
Featured for: Complains about hidden shipping fees
When I had a question about a product
"When I had a question about a product, they responded immediately. When I told them that they mistakenly sent the wrong item, the..."
annonymous
Trustpilot
Sep 30, 2025
Featured for: Example of prompt, helpful service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Margareta Gronych
trustpilot.com
Sep 30, 2025
Total arrogance of the company
Total arrogance of the company. They demand payment in advance including shipping and customs. 10 days after the payment was entered and paid, they wr...
D
Dominika Matuszak
trustpilot.com
Sep 30, 2025
Do not buy as you will get scammed
I would have give them 0 stars if I could, I tried to get in touch with them numerous times no answer they sent me...
S
Sarah
trustpilot.com
Sep 30, 2025
Always an issue
I’ve ordered a dozen times over the last 7 years, for about 300-500$ each time. So I can say for a fact : they are ALWAYS late to ship (8 to 10 days p...
E
Evita
trustpilot.com
Sep 30, 2025
We've been costumers for many
We've been costumers for many , many years at Pandahall , and it works perfect. In our Country there is 27% tax, we get t...
C
Chantele Owen
trustpilot.com
Sep 30, 2025
Do not order from this company
Do not order from this company there are many other companies to order from they admitted to it being because there 4 item numbers on my order which m...
A
Anya Komm
trustpilot.com
Sep 30, 2025
Mostly good
I was nervous to order from here based on reviews and honestly the prices seem too good to be true. All worked out well. I had my delivery within a we...
a
annonymous
trustpilot.com
Sep 30, 2025
When I had a question about a product
When I had a question about a product, they responded immediately. When I told them that they mistakenly sent the wrong item, the...
L
Louise St.Pierre
trustpilot.com
Sep 30, 2025
False advertisement
Just received my order. Fast shipping. 2 replacement purse straps supposedly cowhide leather, more like cheap plastic. Also purse clasps which seem pr...
S
Silver Parnell
trustpilot.com
Sep 30, 2025
THIS COMPANY LIES ABOUT FREE SHIPPING
THIS COMPANY LIES about "free shipping." I spent a long time carefully combing through the website, in response to the "free shipping" enticement. I n...
R
Rene
trustpilot.com
Sep 30, 2025
Quality of their Products is Excellent
I've never ordered a thing from this company that wasn't top notch, high quality and far exceeded my expectations. Not only that, but their prices are...
D
Diane Reeves
trustpilot.com
Sep 30, 2025
Beautiful cotton
Beautiful cotton, the colour...
J
Janet D.
trustpilot.com
Sep 30, 2025
Great variety of crafting supplies
I have ordered several times. Love the variety and Panda...
S
Sarah D B
trustpilot.com
Sep 30, 2025
A handy website for crafters!
I like that if a product is out of stock after ordering you get 20% off a replacement of your choice. There's a great selection...
I
Isabel Désy
trustpilot.com
Sep 30, 2025
Great products and customer service
I’ve been purchasing most of my stainless steel supplies at Pandahall for a couple of year now and I’m always satisfied with the...
L
Lisa Cottam
trustpilot.com
Sep 30, 2025
UNRELIABLE DESCRIPTION
All the beads I ordered stated in description that they were drilled with 1mm hole, in actual fact, I couldn't even thread the...
R
Rowan Putvain
trustpilot.com
Sep 30, 2025
Panda Hall is cheap with quick shipping
Panda Hall is a great company to order beads from especially crystal beads. There prices are very reasonable when you spend enough to get free shippin...
N
Natasha Pereira
trustpilot.com
Sep 30, 2025
Best website for jewellery making items
I live in India, and I have been ordering from Pandahall since 2017. In the year 2017 in India, the market had only iron & brass jewellery-making item...
K
Kiki's Boho Spirit
trustpilot.com
Sep 30, 2025
Fantastic Customer service
Fantastic Customer se...
I
Idun Gemstone
trustpilot.com
Sep 30, 2025
Beautiful beads
Beautiful beads, great prices, fast shipping. 5/5 will order again! I ordered gemstone beads, a...
L
Lynn Donnelly Mackay
trustpilot.com
Sep 30, 2025
Very reliable
Very reliable. Fast delivery to uk usually two weeks tops....
Conclusion
Customer reports for PandaHall show consistent praise for product assortment and many positive experiences with item quality and responsive customer service. At the same time, multiple reviews cite recurring fulfilment issues: order processing delays, out-of-stock items and disputes over shipping weight or customs fees. Prospective buyers should carefully read product descriptions (for example drill-hole sizes and material listings), and review the site’s shipping and customs policies before ordering. For larger or bulk orders consider contacting customer support in advance, choosing a preferred courier when offered, and tracking shipments closely to reduce risk.