Customer reports for PandaHall show consistent praise for product assortment and many positive experiences with item quality and responsive customer service. At the same time, multiple reviews cite recurring fulfilment issues: order processing delays, out-of-stock items and disputes over shipping weight or customs fees. Prospective buyers should carefully read product descriptions (for example drill-hole sizes and material listings), and review the site’s shipping and customs policies before ordering. For larger or bulk orders consider contacting customer support in advance, choosing a preferred courier when offered, and tracking shipments closely to reduce risk.
Examples from available reviews (Jul 2020 – Feb 2026).
Regular late shipping and frequent out-of-stock items caused ongoing frustration.
“they are ALWAYS late to ship”
Products are consistently high quality and customer service is responsive.
“top notch, high quality”
Advertised 'free shipping' condition hid heavy overweight charges at checkout.
“THIS COMPANY LIES about "free shipping.”
Company responded immediately and quickly rectified a wrong item without argument.
“they rectified the situation just as quickly.”
Reviewers report mixed fulfilment experiences: frequent praise for fast deliveries by some, but recurring complaints about processing delays, out-of-stock items and refund handling.
Many customers call prices competitive and note sales, yet several warn of extra costs such as unexpected shipping, overweight or customs fees that reduce value.
The website and product variety are regularly praised for ease of use, while other shoppers report checkout surprises, stock issues and weight-related shipping charges.
A majority highlight good-quality beads and accurate images; a smaller group notes misleading descriptions or lower-grade materials for some items (e.g. straps, drill hole sizes).
Customer service is frequently described as responsive and helpful in resolving issues, although a minority report no reply or unresolved duty/refund concerns.
Overall impressions vary: many long-term buyers report satisfaction with products and service, while several recent complaints focus on fulfilment, fees and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · resellerratings.com (15) · Reviews (14) · Reviews (1) · Quotes shortened · As of: February 2026
Large product choice, very responsive customer service and fast delivery.
“service client très réactif et livraison rapide”
Wide selection, fair prices and fast order preparation with tracking available.
“grand choix de produits à des prix très corrects”
Good value for money with courteous, punctual and precise customer care.
“The best value for money, courtesy and punctual and precise customer care.”
Staff helped cancel an order kindly and resolved issues promptly.
“the staff with such kindness and professionalism helped me to do it.”
Good products with great quality-price ratio and two-week shipping.
“I prodotti sono buoni, con un ottimo rapporto qualità prezzo.”
Reviewer praises high-quality haberdashery parts and recommends the store.
“it offers high quality haberdashery parts”
Reviewer praises high-quality haberdashery parts and recommends the store.
“it offers high quality haberdashery parts”
Everything OK, excellent materials and on-time delivery.
“tutto ok .. materiale ottimo e tutto nei tempi!”
Reviewer states Pandahall is the best.
“Pandahall is the best !!!”
Reviewer states Pandahall is the best.
“Pandahall is the best !!!”
Huge selection and responsive customer service despite long delivery times.
“very fast and solution-oriented customer service.”
Fast shipping and detailed product descriptions with easy navigation.
“Envoi rapide. description détaillées des produits proposés.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PandaHall is an online wholesale supplier specialising in beads, jewellery-making components and general craft materials. The platform lists large assortments of components, findings, gemstones and threads aimed at hobbyists, crafters and small businesses. PandaHall supports bulk purchasing and international shipping and is commonly used by customers seeking a wide product range for jewellery and craft projects.