Reviewers consistently praise Pagazzi for in‑store staff knowledge, helpful demonstrations and a broad selection of lighting and home décor. Many shoppers report good product quality and timely deliveries when ordering online. Repeated negative reports focus on returns, refunds and occasional slow or inconsistent responses from head‑office channels. If you are considering a purchase, check the store’s return and refund policy beforehand, keep proof of purchase, and consider visiting a showroom for urgent or large orders to reduce the risk of delays.
Examples from available reviews (Jul 2017 – Feb 2026).
Item arrived the next day despite missing the cut-off, excellent service.
“However, it arrived the next day.”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Returned items months ago but refund remains delayed and unresolved.
“still not got my full refund back as of yet.”
Deputy manager located a discontinued lamp and provided outstanding customer care.
“Adam the deputy manager is brilliant .”
Most reviewers highlight helpful, knowledgeable in‑store staff and personalised assistance; a minority report issues with refunds and returns handling.
Several reviews mention competitive pricing and good choice; a few customers report problems claiming discounts or sale terms in store.
Customers describe positive showroom visits, helpful demos and generally fast deliveries; some cite friction around returns, refunds and in‑store policies.
Most buyers report well‑made products and a wide selection; isolated cases detail faulty items or mismatched components that required follow‑up.
In‑person communication and staff advice are frequently praised; negative comments focus on slow email/chat responses and inconsistent head‑office replies.
Overall impressions are largely positive, driven by selection and staff; recurring negatives relate to returns, refunds and occasional product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Dining table arrived damaged and company offered only a small compensation.
“offered £50 back and that was all”
I recently purchased lighting fixtures from Pagazzi and I was impressed with their vast selection of modern lights, mirrors, and wall art. The store had a wide range of options that were perfect for my home decor needs. What stood out to me the most was the quality of each product; they are carefully crafted which contributed in creating an atmosphere in my house that left a lasting impression on anybody visiting.
The items I purchased arrived on time without any issues or defects. Additionally, staff members at Pagazzi were extremely helpful when it came to selecting the right product for my particular needs as well as answering any questions related to installation.
Overall, I am very pleased with the service provided by Pagazzi and would recommend this company to anyone looking for affordable yet elegant pieces that make your home look stunning.
Floor lamp had a faulty cable and the company blamed the customer.
“faulty cable”
Staff were very helpful unpacking boxes and the purchased lamp looks great.
“very helpfull staff .”
Delivery was fast and the company promptly arranged a replacement for damage.
“replied to my complaint within a very short time to arrange a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pagazzi is a UK retailer focused on home lighting, mirrors and wall art, selling through physical showrooms and an online store. Customers typically visit showrooms to view products in person and can order online for home delivery or store collection.