Many customers praise store teams for attentive, knowledgeable help in choosing items. Reviewers often highlight the wide range and the showroom experience. Several also report repeated problems after purchase, including delayed refunds, rejected warranty claims, and missing replacement parts. People regularly describe follow-up on returns and missing items as slow or nonexistent.
Examples from available reviews (Jul 2017 – Mar 2026).
Staff were very helpful finding the right ceiling light for the customer.
“Very Helpful & Gave Me Help Looking For The Right Ceiling Light”
Item failed after purchase and the company refused to honour the warranty.
“refused to honour the warranty”
Items missing from delivery and the company stopped responding to follow-up emails.
“Will ghost you if your order is incorrect”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Staff performance stands out as a major positive. Reviewers mention team members who demonstrate products, re-pack items for transport, and track down discontinued lines. A separate set of reviews describes problems after purchase, including returns that go missing, refunds that get denied, and warranty claims that are refused.
Views on value split between the range and the add-on costs. Several customers point to a good selection and competitive in-store pricing. Others say it felt poor value when bulbs were not included or when replacement parts added a large extra cost.
Shoppers consistently describe the in-store experience as easy and helpful. A small group reports issues with online ordering, such as orders failing and emails going unanswered. Some praise fast delivery, but post-order problems weigh on the overall online experience.
Many reviewers describe lighting and showroom items as attractive and well made. Repeated faults also come up, including bulbs that do not work, bent globes, mismatched shades, and items arriving damaged. Reports of hardware failures and missing parts sit alongside the positive quality feedback.
A minority describe quick responses to complaints, with replacements arranged fast. More reviews mention slow, patchy, or missing replies about missing parts, refunds, and warranty claims. Some customers use the word 'ghost' when follow-up stops completely.
Reviews draw a sharp line between strong in-store experiences and weak aftercare. Many praise staff and showroom visits, while others describe returns left unresolved and warranty disputes. That divide shapes the overall impression more than neutral or minor comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Dining table arrived damaged and company offered only a small compensation.
“offered £50 back and that was all”
I recently purchased lighting fixtures from Pagazzi and I was impressed with their vast selection of modern lights, mirrors, and wall art. The store had a wide range of options that were perfect for my home decor needs. What stood out to me the most was the quality of each product; they are carefully crafted which contributed in creating an atmosphere in my house that left a lasting impression on anybody visiting.
The items I purchased arrived on time without any issues or defects. Additionally, staff members at Pagazzi were extremely helpful when it came to selecting the right product for my particular needs as well as answering any questions related to installation.
Overall, I am very pleased with the service provided by Pagazzi and would recommend this company to anyone looking for affordable yet elegant pieces that make your home look stunning.
Floor lamp had a faulty cable and the company blamed the customer.
“faulty cable”
Staff were very helpful unpacking boxes and the purchased lamp looks great.
“very helpfull staff .”
Delivery was fast and the company promptly arranged a replacement for damage.
“replied to my complaint within a very short time to arrange a replacement”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PAGAZZI is a UK retailer focused on lighting and home furnishings. It sells pendant, table, and floor lamps, plus shades and lighting accessories, along with mirrors and decorative wall pieces. Customers can shop in showrooms or online, with display setups that help compare styles. PAGAZZI lists installation accessories and replacement parts for many fittings. The company offers delivery and customer support for orders and aftercare.