Reviewers consistently praise Pagazzi for in‑store staff knowledge, helpful demonstrations and a broad selection of lighting and home décor. Many shoppers report good product quality and timely deliveries when ordering online. Repeated negative reports focus on returns, refunds and occasional slow or inconsistent responses from head‑office channels. If you are considering a purchase, check the store’s return and refund policy beforehand, keep proof of purchase, and consider visiting a showroom for urgent or large orders to reduce the risk of delays.
Examples from available reviews (Jul 2017 – Feb 2026).
Item arrived the next day despite missing the cut-off, excellent service.
“However, it arrived the next day.”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Returned items months ago but refund remains delayed and unresolved.
“still not got my full refund back as of yet.”
Deputy manager located a discontinued lamp and provided outstanding customer care.
“Adam the deputy manager is brilliant .”
Most reviewers highlight helpful, knowledgeable in‑store staff and personalised assistance; a minority report issues with refunds and returns handling.
Several reviews mention competitive pricing and good choice; a few customers report problems claiming discounts or sale terms in store.
Customers describe positive showroom visits, helpful demos and generally fast deliveries; some cite friction around returns, refunds and in‑store policies.
Most buyers report well‑made products and a wide selection; isolated cases detail faulty items or mismatched components that required follow‑up.
In‑person communication and staff advice are frequently praised; negative comments focus on slow email/chat responses and inconsistent head‑office replies.
Overall impressions are largely positive, driven by selection and staff; recurring negatives relate to returns, refunds and occasional product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Staff showed alternatives and helped select a suitable kitchen light.
“I bought a gorgeous light that looks amazing in my kitchen- so knowledgeable and professional”
Uddingston staff were very helpful and the customer is pleased with purchases.
“The staff at the Uddingston Branch are fantastic”
Staff at Lakeside Doncaster were very helpful; purchased five fittings.
“The ladys were very helpful at the lakeside Doncaster”
Payment processed but order failed online, and emails received no response.
“Impossible to place an order online.”
Bulbs were not included and replacements cost a large proportion of price.
“bulbs were not included”
Item failed after purchase and the company refused to honour the warranty.
“refused to honour the warranty”
Product felt poor value and the returns and refund process was slow.
“poor value for money”
Shade broke and company refused to supply replacements despite ongoing model production.
“they don't supply replacement shades”
Several LED bulbs failed and replacement communication was slow and inconsistent.
“I am left with a faulty bulb in one of my main lights for over 10 days”
Staff were very helpful finding the right ceiling light for the customer.
“Very Helpful & Gave Me Help Looking For The Right Ceiling Light”
Good selection, prices, and helpful knowledgeable staff at the Bicester store.
“Very good selection of lighting”
Items missing from delivery and the company stopped responding to follow-up emails.
“Will ghost you if your order is incorrect”
Pleasant staff, good products and reasonable price points.
“Great products”
Staff answered all questions and looked up information they were unsure about.
“Really helpful staff.”
Missing part reported and customer service has ignored emails without resolution.
“I still haven't received my missing part”
Aberdeen staff were knowledgeable and helpful; customer reassured by guarantees.
“Very helpful, knowledgeable of products”
Faulty light returned but company reports it lost and offers no updates.
“being told it’s lost by pagazzi in transit?”
Both store visits were good with very helpful staff and nice lights.
“Both visits to store were good - very helpful staff.”
Good variety of lights and a very helpful assistant.
“Great selection of lights”
Returned an item which was received but no refund or acknowledgement after chasing.
“zero acknowledgement or refund update”
Staff were very helpful and knowledgeable during the visit.
“couldn’t have done more for me.”
One purchased a faulty globe and had to buy a replacement.
“one of the globes was bending inwards.”
Item arrived the next day despite missing the cut-off, excellent service.
“However, it arrived the next day.”
Staff retrieved the lights and demonstrated them in different positions.
“Couldn't have been more helpful.”
Enjoyed the selection, service, and friendly staff when buying lights.
“Great selection of lights.”
Reviewer loved the shop, praising products and friendly staff.
“Loved this shop.”
Returned a sale lamp but was denied a refund and given credit.
“could NOT get a refund only a credit note”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Friendly, helpful staff provided excellent service and advice before closing.
“Friendly helpful customer service from minute we walked in.”
Great product selection and excellent, helpful customer service received.
“customer service i received was excellent.”
Wide range with informed, helpful staff available in store.
“Superb range and choice.”
Unable to claim an online discount in store, but loves the lights.
“couldn’t claim the discount in store that was offered on line.”
Regular customer praised staff and excellent customer service from Tony.
“Tony was amazing”
Cerys provided knowledgeable, above-and-beyond service at the Braehead store.
“The most amazing service from Cerys in Braehead”
Returned items months ago but refund remains delayed and unresolved.
“still not got my full refund back as of yet.”
Very good service and an excellent product range in store.
“Great service.”
Showroom offered many choices and helpful staff; quality felt good.
“well worth the 2 hour drive to get there.”
Deputy manager located a discontinued lamp and provided outstanding customer care.
“Adam the deputy manager is brilliant .”
Staff were polite, helpful and demonstrated bulbs to aid selection.
“Polite and helpful staff member,”
Helpful staff repacked a mirror so it would fit in the customer's car.
“He went above and beyond to check mirror and repack so we could get it in car.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pagazzi is a UK retailer focused on home lighting, mirrors and wall art, selling through physical showrooms and an online store. Customers typically visit showrooms to view products in person and can order online for home delivery or store collection.