Reviews Analysed
21
We Collect & Analyse Reviews
PAGAZZI
Experiences & Reviews
Pagazzi is a UK retailer focused on home lighting, mirrors and wall art, selling through physical showrooms and an online store. Customers typically visit showrooms to view products in person and can order online for home delivery or store collection.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers highlight helpful, knowledgeable in‑store staff and personalised assistance; a minority report issues with refunds and returns handling.
Share
Strong
20%
💰
Value for money
Several reviews mention competitive pricing and good choice; a few customers report problems claiming discounts or sale terms in store.
Share
Strong
5%
⚡
User experience
Customers describe positive showroom visits, helpful demos and generally fast deliveries; some cite friction around returns, refunds and in‑store policies.
Share
Strong
20%
🔧
Product quality
Most buyers report well‑made products and a wide selection; isolated cases detail faulty items or mismatched components that required follow‑up.
Share
Strong
14%
📞
Communication
In‑person communication and staff advice are frequently praised; negative comments focus on slow email/chat responses and inconsistent head‑office replies.
Share
Strong
20%
⭐
Overall experience
Overall impressions are largely positive, driven by selection and staff; recurring negatives relate to returns, refunds and occasional product issues.
Share
Strong
21%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Great
"Initially contacted the shop for request of a product. The person who answered was polite and incredibly helpful. Told me, unfortunately, the item I w..."
H Hibbert
Trustpilot
Sep 30, 2025
Featured for: Fast delivery; item as described
Bad service
"I attended a warehouse sale where the sales assistant was friendly and helped me purchase two lamps and two bulbs, totaling £125. However, when I set..."
Jen MacAskill
Trustpilot
Sep 30, 2025
Featured for: Mismatched products; poor response
AVOID AT ALL COSTS
"Spent almost £500 on lights, seen this shop a million times but never used it before so when we moved house decided to give it a go. Couple of the ite..."
customer
Trustpilot
Sep 30, 2025
Featured for: Refund delays; poor communication
Superb customer service
"Adam the deputy manager is brilliant . I went in a month ago to buy a floor lamp to match ones I’d bought 12 months ago . There were none in the shop..."
caroline odonoghue
Trustpilot
Sep 30, 2025
Featured for: Proactive staff; went extra mile
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Morag
trustpilot.com
Sep 30, 2025
Paul the manager
Paul the manager, the young boy and the girls, couldn’t have done more for me. So helpf...
M
Mr Jones
trustpilot.com
Sep 30, 2025
Unfortunately one of the light fitting…
Unfortunately one of the light fitting we brought when fitted we noticed one of the globes was bending inwards. Although your customer service departm...
H
H Hibbert
trustpilot.com
Sep 30, 2025
Great
Initially contacted the shop for request of a product. The person who answered was polite and incredibly helpful. Told me, unfortunately, the item I w...
C
Customer
trustpilot.com
Sep 30, 2025
Rechargeable Lamps
Staff members brought all the lights I was looking for. Sho...
M
Mr Henry McGinlay
trustpilot.com
Sep 30, 2025
Great selection of lights.
Great selection of lights. Good se...
T
Tina Matcham
trustpilot.com
Sep 30, 2025
Loved this shop
Loved this shop. Products super...
P
PB
trustpilot.com
Sep 30, 2025
Unhappy experience
Bought a lamp in the sale and was informed we could return it within 14 days, when we went to return it the next day as it didn't suit our room and de...
J
Jen MacAskill
trustpilot.com
Sep 30, 2025
Bad service
I attended a warehouse sale where the sales assistant was friendly and helped me purchase two lamps and two bulbs, totaling £125. However, when I set...
F
Fiona
trustpilot.com
Sep 30, 2025
Excellent experience at Pagazzi…
Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and inform...
S
Sara Davies
trustpilot.com
Sep 30, 2025
Great products and great services
Love the great selection of products. The customer service i received was excellent. Paga...
E
Ed Ferguson
trustpilot.com
Sep 30, 2025
Superb range and choice
Superb range and choice. I...
C
Carol McGranthin
trustpilot.com
Sep 30, 2025
Disappointed
Disappointed that I couldn’t claim the discount in store that was offered on line. Was needing lights asap as I had someone at my hom...
A
Anonymous
trustpilot.com
Sep 30, 2025
I love Pagazzi
I love Pagazzi, always buy my wall art and lights etc from there, staff are excellent, great choice and great prices. Recently placed a back...
E
Elaine McCreadie
trustpilot.com
Sep 30, 2025
The most amazing service from Cerys in Braehead
The most amazing service from Cerys in Braehead. So knowledgeable and...
c
customer
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
Spent almost £500 on lights, seen this shop a million times but never used it before so when we moved house decided to give it a go. Couple of the ite...
J
Joe
trustpilot.com
Sep 30, 2025
Great service
Great service. E...
C
CAF.
trustpilot.com
Sep 30, 2025
A showroom full of ideas
Lovely show room packed full of lighting ideas, well worth the 2 hour drive to get there. The website is very good too but it's better to see these th...
c
caroline odonoghue
trustpilot.com
Sep 30, 2025
Superb customer service
Adam the deputy manager is brilliant . I went in a month ago to buy a floor lamp to match ones I’d bought 12 months ago . There were none in the shop...
M
Morag Spence
trustpilot.com
Sep 30, 2025
Excellent service
Left to browse but checked if we needed help. Showed us the lamp with diff...
M
Mrs Lesley Wiszniewski
trustpilot.com
Sep 30, 2025
Such a good store!
We only went for a bedroom mirror but the choice was brilliant! No pressure sales but helpful when we asked for tape measure. Got a beautiful mirr...
Conclusion
Reviewers consistently praise Pagazzi for in‑store staff knowledge, helpful demonstrations and a broad selection of lighting and home décor. Many shoppers report good product quality and timely deliveries when ordering online. Repeated negative reports focus on returns, refunds and occasional slow or inconsistent responses from head‑office channels. If you are considering a purchase, check the store’s return and refund policy beforehand, keep proof of purchase, and consider visiting a showroom for urgent or large orders to reduce the risk of delays.