Many customers praise store teams for attentive, knowledgeable help in choosing items. Reviewers often highlight the wide range and the showroom experience. Several also report repeated problems after purchase, including delayed refunds, rejected warranty claims, and missing replacement parts. People regularly describe follow-up on returns and missing items as slow or nonexistent.
Examples from available reviews (Jul 2017 – Mar 2026).
Staff were very helpful finding the right ceiling light for the customer.
“Very Helpful & Gave Me Help Looking For The Right Ceiling Light”
Item failed after purchase and the company refused to honour the warranty.
“refused to honour the warranty”
Items missing from delivery and the company stopped responding to follow-up emails.
“Will ghost you if your order is incorrect”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Staff performance stands out as a major positive. Reviewers mention team members who demonstrate products, re-pack items for transport, and track down discontinued lines. A separate set of reviews describes problems after purchase, including returns that go missing, refunds that get denied, and warranty claims that are refused.
Views on value split between the range and the add-on costs. Several customers point to a good selection and competitive in-store pricing. Others say it felt poor value when bulbs were not included or when replacement parts added a large extra cost.
Shoppers consistently describe the in-store experience as easy and helpful. A small group reports issues with online ordering, such as orders failing and emails going unanswered. Some praise fast delivery, but post-order problems weigh on the overall online experience.
Many reviewers describe lighting and showroom items as attractive and well made. Repeated faults also come up, including bulbs that do not work, bent globes, mismatched shades, and items arriving damaged. Reports of hardware failures and missing parts sit alongside the positive quality feedback.
A minority describe quick responses to complaints, with replacements arranged fast. More reviews mention slow, patchy, or missing replies about missing parts, refunds, and warranty claims. Some customers use the word 'ghost' when follow-up stops completely.
Reviews draw a sharp line between strong in-store experiences and weak aftercare. Many praise staff and showroom visits, while others describe returns left unresolved and warranty disputes. That divide shapes the overall impression more than neutral or minor comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Staff showed alternatives and helped select a suitable kitchen light.
“I bought a gorgeous light that looks amazing in my kitchen- so knowledgeable and professional”
Uddingston staff were very helpful and the customer is pleased with purchases.
“The staff at the Uddingston Branch are fantastic”
Staff at Lakeside Doncaster were very helpful; purchased five fittings.
“The ladys were very helpful at the lakeside Doncaster”
Payment processed but order failed online, and emails received no response.
“Impossible to place an order online.”
Bulbs were not included and replacements cost a large proportion of price.
“bulbs were not included”
Item failed after purchase and the company refused to honour the warranty.
“refused to honour the warranty”
Product felt poor value and the returns and refund process was slow.
“poor value for money”
Shade broke and company refused to supply replacements despite ongoing model production.
“they don't supply replacement shades”
Several LED bulbs failed and replacement communication was slow and inconsistent.
“I am left with a faulty bulb in one of my main lights for over 10 days”
Staff were very helpful finding the right ceiling light for the customer.
“Very Helpful & Gave Me Help Looking For The Right Ceiling Light”
Good selection, prices, and helpful knowledgeable staff at the Bicester store.
“Very good selection of lighting”
Items missing from delivery and the company stopped responding to follow-up emails.
“Will ghost you if your order is incorrect”
Pleasant staff, good products and reasonable price points.
“Great products”
Staff answered all questions and looked up information they were unsure about.
“Really helpful staff.”
Missing part reported and customer service has ignored emails without resolution.
“I still haven't received my missing part”
Aberdeen staff were knowledgeable and helpful; customer reassured by guarantees.
“Very helpful, knowledgeable of products”
Faulty light returned but company reports it lost and offers no updates.
“being told it’s lost by pagazzi in transit?”
Both store visits were good with very helpful staff and nice lights.
“Both visits to store were good - very helpful staff.”
Good variety of lights and a very helpful assistant.
“Great selection of lights”
Returned an item which was received but no refund or acknowledgement after chasing.
“zero acknowledgement or refund update”
Staff were very helpful and knowledgeable during the visit.
“couldn’t have done more for me.”
One purchased a faulty globe and had to buy a replacement.
“one of the globes was bending inwards.”
Item arrived the next day despite missing the cut-off, excellent service.
“However, it arrived the next day.”
Staff retrieved the lights and demonstrated them in different positions.
“Couldn't have been more helpful.”
Enjoyed the selection, service, and friendly staff when buying lights.
“Great selection of lights.”
Reviewer loved the shop, praising products and friendly staff.
“Loved this shop.”
Returned a sale lamp but was denied a refund and given credit.
“could NOT get a refund only a credit note”
Received non-matching lampshades despite identical product codes and poor resolution.
“lampshades were slightly different shades”
Friendly, helpful staff provided excellent service and advice before closing.
“Friendly helpful customer service from minute we walked in.”
Great product selection and excellent, helpful customer service received.
“customer service i received was excellent.”
Wide range with informed, helpful staff available in store.
“Superb range and choice.”
Unable to claim an online discount in store, but loves the lights.
“couldn’t claim the discount in store that was offered on line.”
Regular customer praised staff and excellent customer service from Tony.
“Tony was amazing”
Cerys provided knowledgeable, above-and-beyond service at the Braehead store.
“The most amazing service from Cerys in Braehead”
Returned items months ago but refund remains delayed and unresolved.
“still not got my full refund back as of yet.”
Very good service and an excellent product range in store.
“Great service.”
Showroom offered many choices and helpful staff; quality felt good.
“well worth the 2 hour drive to get there.”
Deputy manager located a discontinued lamp and provided outstanding customer care.
“Adam the deputy manager is brilliant .”
Staff were polite, helpful and demonstrated bulbs to aid selection.
“Polite and helpful staff member,”
Helpful staff repacked a mirror so it would fit in the customer's car.
“He went above and beyond to check mirror and repack so we could get it in car.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
PAGAZZI is a UK retailer focused on lighting and home furnishings. It sells pendant, table, and floor lamps, plus shades and lighting accessories, along with mirrors and decorative wall pieces. Customers can shop in showrooms or online, with display setups that help compare styles. PAGAZZI lists installation accessories and replacement parts for many fittings. The company offers delivery and customer support for orders and aftercare.