Reviews show a clear split: some customers report speedy delivery, accurate items and helpful staff, while a larger group report missing orders, blocked communication and unresolved refund requests. Repeated issues relate to unresponsive email support, disputes over refunds and occasional damaged or incorrect products. If considering Oxygen Boutique, check recent reviews and confirm shipping, tracking and return terms before paying. Where possible use a payment method with purchase protection and keep records of communications in case of a dispute.
Examples from available reviews (Mar 2022 – Feb 2026).
Order never arrived and company was unresponsive then threatened legal action.
“I have NO RESPONSE WHATSOEVER!!!”
Helmet lost in transit but full refund issued after multiple emails.
“a full refund was given (agreed Christmas Eve and received in my bank account today).”
Helpful customer service located a size and delivered items as described.
“customer services to track down my size who were really helpful.”
Item arrived damaged and the company refused responsibility or compensation.
“Item arrived with pulled thread and obvious stains on it.”
Most reviewers report problems with refunds, returns and staff conduct; a few mention helpful in-store assistance or prompt replies.
Several reviewers cite financial loss or disputed charges, unpaid refunds and unexpected shipping or import costs affecting perceived value.
Many customers describe negative ordering and delivery experiences; some report fast delivery and an easy website, but negatives dominate.
Reports are mixed: some praise high-end items and accurate descriptions, others report wrong, damaged or faulty products and colour mismatches.
Frequent complaints about unresponsive email support, blocked social messages and alarming responses; some customers did receive timely replies.
Overall feedback is polarised: a minority report smooth purchases and helpful staff, while many describe unresolved issues and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Reviews (14) · Sitejabber (8) · Reviews (1) · Quotes shortened · As of: February 2026
First order was smooth; good prices and delivery within a couple of days.
“can't fault the process from ordering through to delivery.”
Prompt delivery and a great product.
“Prompt delivery & Great product.”
Item is held in destination customs and delivery hasn't occurred.
“Il tuo articolo si trova attualmente presso la dogana del paese di destinazione.”
Reviewer said the jumper was lovely.
“Lovely jumper thank you x”
Item arrived quickly and reviewer would recommend website.
“item came really quickly and would certainly recommend website”
Repeat customer found them helpful with returns and pricing.
“Used these guys a few times super helpful even on there returns and always good on price.”
Excellent service with quick delivery and good clothing quality.
“Excellent service quick delivery and good quality clothing”
First-time buyer received a well-packaged coat within two days.
“it arrived well packaged in only 2 days!”
Consistently great service with no product or returns issues.
“Always great service, never any issues with products or processing returns.”
Website was easy to use; product was good and as described.
“Easy website to use, lots of choice.”
Reviewer praised the boots' quality, comfort, and design.
“These mini boots are the best quality and so comfortable, I love them!”
Good clothing selection; item arrived on time and as described.
“Great selection of clothing. Item arrived in time and as described.”
Great service with on-time delivery.
“Great service, delivery on time.”
Jeans fitted well and were good quality; customer service praised.
“Great jeans, good fit and quality. Excellent customer service, very trustworthy!”
Shoes appeared to be factory rejects and had construction faults.
“The pair of Birkenstock shoes I bought were obviously factory rejects”
Locker code sent by text to a landline prevented parcel collection and follow-up failed.
“no access code was provided by email to collect the parcel.”
Product returned after failed deliveries and company provided no tracking details.
“It had 2 attempts to be delivered but unfortunately wasn't successful.”
Tommy Hilfiger jacket purchased at much lower price arrived quickly and perfect.
“I bought a Tommy Hilfiger jacket for my daughter that was half the price”
Sent wrong size then refund refused and customer accused of fraud.
“I was then refused a refund and accused of fraud!”
Promised 15% review discount not honoured after customers left reviews.
“they will then give you a 15% discount which they do NOT send!!”
Very good experience; items arrived quickly and delivery was thoughtful and helpful.
“Items came quickly. Delivery man was so kind.”
Items not sent and refund not received, with poor customer service.
“Did not send me the items.”
Wrong bike collected but refund never issued and emails now ignored.
“no refund has been issued and they are now ignoring emails.”
Long delay awaiting a refund and difficulty getting any response.
“I have been waiting for a refund for a very long time.”
Quick, well packed delivery and good price despite worrying reviews.
“Well packed and good price.”
Order overdue by two months with incorrect tracking and slow responses.
“parcel was left in somebody else's garden!”
Order returned by customs and company stopped responding to refund request.
“they stopped answering my mails.”
Received wrong item and company ignored return and refund requests.
“They sent me the wrong item and they will not let me send it back”
Refund request was summarily rejected without any reason given.
“They summarily rejected my request for a refund with no reason.”
Placed a large order and items arrived the very next day.
“I was relieved when the items arrived the very next day - all good!”
Order never arrived and company was unresponsive then threatened legal action.
“I have NO RESPONSE WHATSOEVER!!!”
Denied refund and experienced abusive threats and legal intimidation.
“they started abusing me, threatened to call the police, my work”
Order never arrived and multiple emails went unanswered; account blocked on Instagram.
“it never arrived. I’ve emailed multiple times, but they are completely unresponsive.”
Company did not respond to emails and did not send the order.
“They do not responding for my emails.”
Helpful customer service located a size and delivered items as described.
“customer services to track down my size who were really helpful.”
Refund was only processed after removing a negative review and warnings issued.
“my refund would be processed if I removed my review.”
Poor communication, disputed colours and threats instead of a fair refund.
“we will refer this to our legal team for defamation.”
First order was pleasant; website was easy and delivery was prompt.
“The website was easy to navigate, and I found so many items I loved.”
Liked items and speedy shipping; intends to shop with them again.
“Shipping time was quite fast.”
Helmet lost in transit but full refund issued after multiple emails.
“a full refund was given (agreed Christmas Eve and received in my bank account today).”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oxygen Boutique is an online and boutique fashion retailer selling clothing, shoes, accessories and beauty products. Consumers often search for its product range, delivery times, returns policy and customer service when researching purchases.