Reviews Analysed
21
We Collect & Analyse Reviews
Oxygen Boutique
Experiences & Reviews
Oxygen Boutique is an online and boutique fashion retailer selling clothing, shoes, accessories and beauty products. Consumers often search for its product range, delivery times, returns policy and customer service when researching purchases.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
12d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Most reviewers report problems with refunds, returns and staff conduct; a few mention helpful in-store assistance or prompt replies.
Share
Weak
21%
💰
Value for money
Several reviewers cite financial loss or disputed charges, unpaid refunds and unexpected shipping or import costs affecting perceived value.
Share
Weak
6%
⚡
User experience
Many customers describe negative ordering and delivery experiences; some report fast delivery and an easy website, but negatives dominate.
Share
Weak
20%
🔧
Product quality
Reports are mixed: some praise high-end items and accurate descriptions, others report wrong, damaged or faulty products and colour mismatches.
Share
Mixed
9%
📞
Communication
Frequent complaints about unresponsive email support, blocked social messages and alarming responses; some customers did receive timely replies.
Share
Weak
22%
⭐
Overall experience
Overall feedback is polarised: a minority report smooth purchases and helpful staff, while many describe unresolved issues and poor service.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
THIS WEBSITE IS A SCAM
"THIS WEBSITE IS A SCAM. I placed an order for Elvies on 25th February and had $787 AUD deducted from my credit card. It stated 5-7 days international..."
Ashlee Jeffries
Trustpilot
Sep 30, 2025
Featured for: Missing order, threats, no response
Refunded Lost Order
"We ordered a Banwood Helmet back in November for my daughter, oxygen boutique we’re initially very quick in letting us know that there would be a dela..."
Imogen
Trustpilot
Sep 30, 2025
Featured for: Refund after chasing; mixed experience
I bought a gorgeous dress recently for…
"I bought a gorgeous dress recently for a work event. I spent ages looking for it and contacted customer services to track down m..."
Andrea Bryant
Trustpilot
Sep 30, 2025
Featured for: Positive purchase; helpful customer service
Terrible customer service and damaged goods
"Item arrived with pulled thread and obvious stains on it. Company would take no responsibility despite sending numerous pictures of damage and offered..."
Emma Carey
Trustpilot
Sep 30, 2025
Featured for: Damaged goods; high shipping and duties
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Y
Yuliya S
trustpilot.com
Sep 30, 2025
Untrustworthy company
I ordered Cryo tools 6 months ago and never received my order. After calling the customs I was told that the address was wrong (in order confirmation...
k
kerry
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY EVER!!
DO NOT USE THIS COMPANY EVER!! If I could score this shocking “company” a minus I would!! They are an absolute disgrace! They sent me the wrong item a...
D
Dr Jane Kellock
trustpilot.com
Sep 30, 2025
Definitely would give a resounding 0 to this company
Definitely would give a resounding 0 to this company. They...
M
Mat
trustpilot.com
Sep 30, 2025
Ordered £350 worth of goods
Ordered £350 worth of goods - and then saw the bad reviews! I have to...
A
Ashlee Jeffries
trustpilot.com
Sep 30, 2025
THIS WEBSITE IS A SCAM
THIS WEBSITE IS A SCAM. I placed an order for Elvies on 25th February and had $787 AUD deducted from my credit card. It stated 5-7 days international...
L
Lottie Hayton
trustpilot.com
Sep 30, 2025
Abusive, threatening - horrific experience
If I could give them 0 stars I would. They sent two products that didn't work, I asked for a refund and was denied at which point they started abusing...
s
sarah bowen
trustpilot.com
Sep 30, 2025
SCAM!! Missing order with Oxygen Boutique
I placed an order with Oxygen Boutique, and it never arrived. I’ve emailed multiple times, but they are completely unresponsive. To make things worse,...
A
Anna Gil
trustpilot.com
Sep 30, 2025
Unresponsive shop
They do not responding for my emails. They did not send my orde...
A
Andrea Bryant
trustpilot.com
Sep 30, 2025
I bought a gorgeous dress recently for…
I bought a gorgeous dress recently for a work event. I spent ages looking for it and contacted customer services to track down m...
H
HASS
trustpilot.com
Sep 30, 2025
Review Removal Request Linked to Refund & Warning Letter Received
Please read previous negative reviews to understand the pattern of behaviour here. I am sharing my experience after being asked to remove my review in...
M
Mam
trustpilot.com
Sep 30, 2025
Avoid at all costs
Yet another fake reply from them.... they've taken my name out but left the lies ... honestly, just avoid this company....look at the red flags from T...
C
Chris G
trustpilot.com
Sep 30, 2025
Overall very good.
This was my first time ordering, and I had a pleasant experience. The website was easy to navigate, and I foun...
T
Tom Dax
trustpilot.com
Sep 30, 2025
I like the items I ordered
I like the items I ordered. Very nice. Shipping time was quite fas...
I
Imogen
trustpilot.com
Sep 30, 2025
Refunded Lost Order
We ordered a Banwood Helmet back in November for my daughter, oxygen boutique we’re initially very quick in letting us know that there would be a dela...
s
sct ege
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service, Does not know basic customer rights or UK Law, repli...
N
Natasha
trustpilot.com
Sep 30, 2025
Ordered a beautiful Scooter for my…
Ordered a beautiful Scooter for my daughter, which unfortunately was sold out by there supplier. They informed me straight away offered a diff...
N
Natalie Richards
trustpilot.com
Sep 30, 2025
DO NOT USE this company they are…
DO NOT USE SCAM company they are thieves, I returned a £75 skirt and have not received a refund I keep emailing them and they reply saying we have ref...
R
Rebecca Austin
trustpilot.com
Sep 30, 2025
DO NOT USE
DO NOT USE I am really gutted I didn’t read any of these reviews before ordering. I am not sure how this company is allowed to still be running to be...
M
Mrs wood
trustpilot.com
Sep 30, 2025
One star too many
One star too many! I bought a Nailit nail cleaning device from Oxygen, however after less than six months the LED light stopped working. The item was...
E
Emma Carey
trustpilot.com
Sep 30, 2025
Terrible customer service and damaged goods
Item arrived with pulled thread and obvious stains on it. Company would take no responsibility despite sending numerous pictures of damage and offered...
Conclusion
Reviews show a clear split: some customers report speedy delivery, accurate items and helpful staff, while a larger group report missing orders, blocked communication and unresolved refund requests. Repeated issues relate to unresponsive email support, disputes over refunds and occasional damaged or incorrect products. If considering Oxygen Boutique, check recent reviews and confirm shipping, tracking and return terms before paying. Where possible use a payment method with purchase protection and keep records of communications in case of a dispute.