Many customers praise fast delivery, sharp prices, and items that arrive as described. Plenty of reviews also describe refused refunds, unanswered emails, and hostile replies from support. People report either quick, no-hassle orders or long disputes that go nowhere. That gap makes the experience hard to predict.
Examples from available reviews (Mar 2022 – Mar 2026).
Placed a large order and items arrived the very next day.
“I was relieved when the items arrived the very next day - all good!”
Reviewer praised the boots' quality, comfort, and design.
“These mini boots are the best quality and so comfortable, I love them!”
Order never arrived and multiple emails went unanswered; account blocked on Instagram.
“it never arrived. I’ve emailed multiple times, but they are completely unresponsive.”
Sent wrong size then refund refused and customer accused of fraud.
“I was then refused a refund and accused of fraud!”
Many customers describe smooth orders, quick refunds, and helpful staff when items are out of stock. A sizable group reports service breakdowns, including wrong items, refused refunds, and no replies to follow-up emails. Several complaints say the retailer escalated matters with threats or legal warnings.
Many reviewers point to competitive pricing and designer discounts that cut the cost by a large margin. Positive notes tie the price to good value, especially for shirts, jackets, and boots. A few mention a promo discount that was not applied and small, unexpected return fees.
Customers often call the website easy to use, with clear product pages that make ordering quick. First purchases frequently get praise for tidy packaging and fast fulfilment. Other reviews mention tracking problems, parcels left in the wrong place, or shipments held in customs.
Many reviews compliment the fabric, fit, and comfort of items like jeans, jumpers, and boots. Others report damage, build faults, and at least one claim of factory rejects. Customers who received faulty goods often say getting a fix was difficult.
Many reviews focus on customer service that goes silent or turns hostile, with ignored emails and requests to remove negative feedback. Some customers say they only got refunds after bank intervention or after complaining publicly. A smaller number report fast, helpful replies that fixed the issue.
Reviews show a sharp split between many five-star purchases and many one-star disputes over returns and refunds. Positive experiences stress fast, accurate delivery. Negative ones center on long waits for answers and confrontational exchanges with staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Reviews (14) · Sitejabber (8) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service was unprofessional and appeared unaware of basic rights.
“replies are unprofessional and come "from iphone".”
Supplier sold out but company promptly offered a refund or an alternative.
“Opted for the refund which the processed straight away.”
Returned an item but still no refund and received threatening behaviour.
“I returned a £75 skirt and have not received a refund”
Paid for next-day delivery but item was out of stock and delayed.
“they have sold me something that knowingly wasn’t in stock.”
Device failed under six months and company stalled on repair or refund.
“they refused to forward an address to return it to and insisted I send a video”
Item arrived damaged and the company refused responsibility or compensation.
“Item arrived with pulled thread and obvious stains on it.”
Company refused a refund outside the return window and lacked empathy.
“I was told that they could not break policy.”
Incorrect items and missing dispatch, refusal to accept return and threats issued.
“They have been an absolute nightmare to deal with”
Refund refused due to alleged makeup stains despite trying the item on.
“Refused refund on sweater, saying it had makeup on it.”
Parcel left hanging on gate went missing and company ignores enquiries.
“DO NOT buy from this company, I now have no parcel and no money back .”
Second purchase went smoothly, cheap shipping and a prompt correct refund.
“I received my refund within about one week”
Items became faulty after months and staff failed to provide a resolution.
“they just kept repeating “what would you like us to do ””
Very competitive prices and extremely fast delivery; positive overall experience.
“Great prices compared to everyone else, combined with super fast delivery!”
Pleased with T‑shirt quality, price and fast delivery on first purchase.
“quality and price also quick delivery”
Super fast delivery and correctly packaged product; would order again.
“super fast delivery and the product was packaged well”
Lacoste shirt bought at half price arrived quickly and quality was excellent.
“Came within 2 days and the quality is fantastic.”
Denied refund and experienced abusive threats and legal intimidation.
“they started abusing me, threatened to call the police, my work”
Trainer purchase included regular updates and arrived within two days without issues.
“I received regular email updates from Oxygen and the delivery company”
Designer belt deteriorated, return disputed and refund required persistent chasing.
“the lettering started to come off the buckle.”
Reviewer reports threats, flagged reviews and only got a refund via bank.
“Only thanks to my bank did I get a refund”
Received wrong colour item and was pressured to remove review for refund.
“they ignored my emails and only responded when I put a review”
Delivery delayed and return rejected without clear policy; very poor service.
“it said delivery within 24 hours. However, it arrived after 6 days.”
Slow returns processing, an unexpected returns fee and combative communications.
“when I eventually received the refund it was for £1.50 less than the cost”
Company allegedly refuses refunds and blames buyers for damaged or used goods.
“This company will not give you a refund.”
Retailer refused to assist after parcel delivered to wrong address.
“refused to follow up with Evri and won't issue a refund.”
Customer received a torn dress and the retailer refused a refund.
“Ordered a £130 dress which arrived torn”
I recently had the pleasure of shopping at Oxygen Boutique and it was quite an enjoyable experience. The store offers a wide range of designer clothing, shoes, accessories and beauty products that are sought-after by many.
What stood out to me the most was how well-organized the store is. Everything is neatly displayed and easy to find, which made my shopping experience less stressful. I also appreciated how friendly and helpful the staff were in assisting me with finding what I needed.
The quality of their items surpassed my expectations as everything appeared to be very high-end and luxurious. It's evident that they curate their selection with care as each item seems to have been carefully selected for its uniqueness.
To top it all off, they offer a seamless online ordering system which includes free shipping! This makes shopping even more convenient especially during these times when we're mostly staying indoors due to Covid-19 lockdowns.
Overall, Oxygen Boutique delivers on both style and substance - with great customer service, high-quality designer items, organized displays and an easy-to-use website; there's little not to like about this store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oxygen Boutique runs an online shop for clothing, footwear, and accessories. Product pages show images and sizing details so shoppers can compare options. Customers place orders online, and parcels ship to their address via delivery carriers. Support is available through channels like email and social media for questions, returns, and order help.