Reviews show a clear split: some customers report speedy delivery, accurate items and helpful staff, while a larger group report missing orders, blocked communication and unresolved refund requests. Repeated issues relate to unresponsive email support, disputes over refunds and occasional damaged or incorrect products. If considering Oxygen Boutique, check recent reviews and confirm shipping, tracking and return terms before paying. Where possible use a payment method with purchase protection and keep records of communications in case of a dispute.
Examples from available reviews (Mar 2022 – Feb 2026).
Order never arrived and company was unresponsive then threatened legal action.
“I have NO RESPONSE WHATSOEVER!!!”
Helmet lost in transit but full refund issued after multiple emails.
“a full refund was given (agreed Christmas Eve and received in my bank account today).”
Helpful customer service located a size and delivered items as described.
“customer services to track down my size who were really helpful.”
Item arrived damaged and the company refused responsibility or compensation.
“Item arrived with pulled thread and obvious stains on it.”
Most reviewers report problems with refunds, returns and staff conduct; a few mention helpful in-store assistance or prompt replies.
Several reviewers cite financial loss or disputed charges, unpaid refunds and unexpected shipping or import costs affecting perceived value.
Many customers describe negative ordering and delivery experiences; some report fast delivery and an easy website, but negatives dominate.
Reports are mixed: some praise high-end items and accurate descriptions, others report wrong, damaged or faulty products and colour mismatches.
Frequent complaints about unresponsive email support, blocked social messages and alarming responses; some customers did receive timely replies.
Overall feedback is polarised: a minority report smooth purchases and helpful staff, while many describe unresolved issues and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Reviews (14) · Sitejabber (8) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service was unprofessional and appeared unaware of basic rights.
“replies are unprofessional and come "from iphone".”
Supplier sold out but company promptly offered a refund or an alternative.
“Opted for the refund which the processed straight away.”
Returned an item but still no refund and received threatening behaviour.
“I returned a £75 skirt and have not received a refund”
Paid for next-day delivery but item was out of stock and delayed.
“they have sold me something that knowingly wasn’t in stock.”
Device failed under six months and company stalled on repair or refund.
“they refused to forward an address to return it to and insisted I send a video”
Item arrived damaged and the company refused responsibility or compensation.
“Item arrived with pulled thread and obvious stains on it.”
Company refused a refund outside the return window and lacked empathy.
“I was told that they could not break policy.”
Incorrect items and missing dispatch, refusal to accept return and threats issued.
“They have been an absolute nightmare to deal with”
Refund refused due to alleged makeup stains despite trying the item on.
“Refused refund on sweater, saying it had makeup on it.”
Parcel left hanging on gate went missing and company ignores enquiries.
“DO NOT buy from this company, I now have no parcel and no money back .”
Second purchase went smoothly, cheap shipping and a prompt correct refund.
“I received my refund within about one week”
Items became faulty after months and staff failed to provide a resolution.
“they just kept repeating “what would you like us to do ””
Very competitive prices and extremely fast delivery; positive overall experience.
“Great prices compared to everyone else, combined with super fast delivery!”
Pleased with T‑shirt quality, price and fast delivery on first purchase.
“quality and price also quick delivery”
Super fast delivery and correctly packaged product; would order again.
“super fast delivery and the product was packaged well”
Lacoste shirt bought at half price arrived quickly and quality was excellent.
“Came within 2 days and the quality is fantastic.”
Denied refund and experienced abusive threats and legal intimidation.
“they started abusing me, threatened to call the police, my work”
Trainer purchase included regular updates and arrived within two days without issues.
“I received regular email updates from Oxygen and the delivery company”
Designer belt deteriorated, return disputed and refund required persistent chasing.
“the lettering started to come off the buckle.”
Reviewer reports threats, flagged reviews and only got a refund via bank.
“Only thanks to my bank did I get a refund”
Received wrong colour item and was pressured to remove review for refund.
“they ignored my emails and only responded when I put a review”
Delivery delayed and return rejected without clear policy; very poor service.
“it said delivery within 24 hours. However, it arrived after 6 days.”
Slow returns processing, an unexpected returns fee and combative communications.
“when I eventually received the refund it was for £1.50 less than the cost”
Company allegedly refuses refunds and blames buyers for damaged or used goods.
“This company will not give you a refund.”
Retailer refused to assist after parcel delivered to wrong address.
“refused to follow up with Evri and won't issue a refund.”
Customer received a torn dress and the retailer refused a refund.
“Ordered a £130 dress which arrived torn”
I recently had the pleasure of shopping at Oxygen Boutique and it was quite an enjoyable experience. The store offers a wide range of designer clothing, shoes, accessories and beauty products that are sought-after by many.
What stood out to me the most was how well-organized the store is. Everything is neatly displayed and easy to find, which made my shopping experience less stressful. I also appreciated how friendly and helpful the staff were in assisting me with finding what I needed.
The quality of their items surpassed my expectations as everything appeared to be very high-end and luxurious. It's evident that they curate their selection with care as each item seems to have been carefully selected for its uniqueness.
To top it all off, they offer a seamless online ordering system which includes free shipping! This makes shopping even more convenient especially during these times when we're mostly staying indoors due to Covid-19 lockdowns.
Overall, Oxygen Boutique delivers on both style and substance - with great customer service, high-quality designer items, organized displays and an easy-to-use website; there's little not to like about this store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Oxygen Boutique is an online and boutique fashion retailer selling clothing, shoes, accessories and beauty products. Consumers often search for its product range, delivery times, returns policy and customer service when researching purchases.