Reviews Analysed
21
We Collect & Analyse Reviews
Out & Out Original
Experiences & Reviews
Out & Out Original is an online furniture retailer offering indoor and outdoor pieces such as dining sets and garden furniture. People searching reviews for Out & Out Original commonly seek information on delivery, refunds, customer service and insolvency handling. This summary presents reviewer-reported experiences to help consumers assess risks related to ordering, payment protection and post-sale support.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
11d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers describe poor post-sale service and unresponsiveness after orders; one earlier review reported prompt follow-up and problem resolution.
Share
Weak
32%
💰
Value for money
Many customers report paying for orders that were not delivered and needing refunds via card or PayPal; a small number had successful reimbursements.
Share
Weak
23%
⚡
User experience
Few reviews mention ordering channels; one buyer using the Wowcher app reports non-delivery and feeling scammed, giving a negative app experience.
Share
Mixed
2%
🔧
Product quality
Product comments are limited: one buyer noted minor chair defects that the supplier corrected; most reviews concern non-delivery rather than product condition.
Share
Mixed
2%
📞
Communication
Multiple reviews report no updates, unanswered emails and lack of notification about the company ceasing trading; a minority mention proactive contact.
Share
Weak
9%
⭐
Overall experience
Recent reviews mainly describe orders that did not arrive and difficulties securing refunds after the company ceased trading; one older review was positive.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Alexandra - Dining Set - 8 Seats - Grey Fabric
"I bought Alexandra Grey Chairs. I was looking for a table and chairs for my dining room. I ordered 8 chairs (with cushions) from the company Out & Out. I was looking for something modern, simple, not too large but comfortable. The total cost of the order was $1600. Delivery was quick, but there were problems with a couple of chairs that were corrected by the supplier. I am very pleased with this purchase and the customer service of the company is excellent. Immediately after purchasing, I received a call from the company, to see if I had any questions or problems with the product. So I felt confident about the experience with Out & Out Furniture!
"
Scholles
Collected.reviews
Dec 03, 2021
Featured for: Early positive: service, delivery, product fixes
did not receive my order i made using…the wowcher app
"did not receive my order i made using the..."
thomas hunter
Trustpilot
Sep 30, 2025
Featured for: Wowcher app purchase, non-delivery complaint
Company gone bust
"Company has gone bust, total lack of communication and absolutely no customer service. No notification..."
Ian Davison
Trustpilot
Sep 30, 2025
Featured for: Explicit lack of communication, receivership noted
Took my order then went into…
"Took my order then went into administration days later...."
Mrs Mullany
Trustpilot
Sep 30, 2025
Featured for: PayPal refund, example of recovery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
t
thomas hunter
trustpilot.com
Sep 30, 2025
did not receive my order i made using…the wowcher app
did not receive my order i made using the...
D
Douglas
trustpilot.com
Sep 30, 2025
Shocking customer service
Shocking customer service. Does anybody know who the adm...
l
lesley
trustpilot.com
Sep 30, 2025
Went into liquidation after taking my…
Went into liquidation after taking my order and...
I
Ian Robertson
trustpilot.com
Sep 30, 2025
Never received my garden furniture
Never received my garden furnitu...
M
Mark
trustpilot.com
Sep 30, 2025
Bought item then they went bust and had…
Bought item then they went bust and had to...
H
Helen Thomson
trustpilot.com
Sep 30, 2025
Company Went Bust!
After ordering items for my garden and looking forward to the delivery, the company went bust! Had to the...
G
Graham Jones
trustpilot.com
Sep 30, 2025
No communication late delivery
No communication late delivery, end...
P
Pauline Cable
trustpilot.com
Sep 30, 2025
I never got my furniture as you went…
I never got my furniture as...
I
Ian Davison
trustpilot.com
Sep 30, 2025
Company gone bust
Company has gone bust, total lack of communication and absolutely no customer service. No notification...
L
Lindsy Taggart
trustpilot.com
Sep 30, 2025
No longer Trading
You do know this company is no longer trading!!!!...
M
Ms Quayle
trustpilot.com
Sep 30, 2025
Wouldn’t even give one star if it was…
Wouldn’t even give one star if it was an option. Took money from us and went bu...
S
Sharon
trustpilot.com
Sep 30, 2025
I ordered some garden furniture and…
I ordered some garden furniture and unfortunately the company went into liquidation so I never rec...
s
sarah wilson
trustpilot.com
Sep 30, 2025
Never received order or refund for…
Never received order or refund for undelive...
S
Sarah
trustpilot.com
Sep 30, 2025
Company went bust never got my furniture
Company went bust ne...
M
Mrs Mullany
trustpilot.com
Sep 30, 2025
Took my order then went into…
Took my order then went into administration days later....
M
Miss Lynne Gatenby
trustpilot.com
Sep 30, 2025
Bankrupt
This organisation is now bankrupt and not only did I not receive my goods on August 24th, PayPal only...
G
Gillian
trustpilot.com
Sep 30, 2025
Avoid, avoid, avoid
Avoid, avoid, avoid!!!! Went bust and never told me so had to go through the...
M
Mark Glennister
trustpilot.com
Sep 30, 2025
They went bust and no delivery
They went bust and no delivery. Had to cl...
J
James Atkinson
trustpilot.com
Sep 30, 2025
Order never arrived.
...
L
Lisa
trustpilot.com
Sep 30, 2025
Out and out gone out of business
I ordered a rattan garden set and heard nothing. When I called it said email, I emailed an...
Conclusion
Reviewer feedback shows a clear divide between an earlier positive purchase and numerous later reports of non-delivery after the business ceased trading. Many customers describe having to dispute charges or seek refunds through card providers or PayPal rather than receiving direct refunds. Communication failures and lack of insolvency notification are recurring themes in recent complaints. If you consider buying from Out & Out Original, prioritise payment methods with buyer protection, keep records of your order and communications, and check for any official insolvency announcements before paying in full.