Many reviewers say they paid for orders that never arrived and later found the company had stopped trading. Customers often describe being unable to reach customer service or get the refunds they were promised. A small number mention items arriving damaged or of poor quality. One verified review notes fast delivery and helpful customer support.
Examples from available reviews (Dec 2021 – Mar 2026).
Company went into liquidation and the order and payment weren't returned.
“Went into liquidation after taking my order”
Customer service non-existent and phones/emails are unanswered; refund owed.
“Phones are never answered and you get a message saying email.”
Palma set arrived damaged and assembly was impossible; refund request unanswered.
“so badly damaged it was impossible to assemble.”
Quick delivery, minor chair issues resolved; overall pleased with customer service.
“I am very pleased with this purchase and the customer service of the company is excellent.”
Many reviews say orders were not delivered after payment, and mention liquidation or the business ceasing to trade. Several customers say they sought refunds via credit-card chargebacks or PayPal after the seller did not refund them.
Reviewers repeatedly describe money taken with no delivery, and refunds that were late or never came. Some recovered their money through payment providers, while others report receiving only a partial refund.
Customers describe long delays, cancelled orders, and having to reorder or dispute payments. One review reports an easy purchase and fast delivery, but that result is rare in this set.
A small number of reviews mention damaged items or poor-quality products that were hard to assemble. These complaints appear much less often than reports of non-delivery and insolvency.
Many reviewers say emails went unanswered, calls were not returned, and attempts to make contact were blocked or cut off. Several also mention promised refunds or updates that never appeared.
The overall tone is strongly negative, driven by frequent non-delivery and lack of response. One positive review stands out against the rest, showing a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Order placed via Wowcher was not received and felt like a scam.
“did not receive my order i made using the WOWCHER platform.i feel ive been scammed.”
Customer service was shocking and insolvency status queried.
“Shocking customer service.”
Company went into liquidation and the order and payment weren't returned.
“Went into liquidation after taking my order”
Garden furniture never arrived and no refund was issued.
“Never received my garden furniture, they also never refunded me.”
Company went bust and payment had to be reclaimed via credit card.
“Bought item then they went bust and had to reclaim my money via credit card company.”
Company went bust and customer fought card issuer to recover money.
“Had to then fight the credit card company to get my money back”
No communication and late delivery led to cancellation via credit card.
“No communication late delivery, ended up cancelling through credit card”
Furniture was not delivered because the company went into liquidation.
“I never got my furniture as you went into liquidation!!”
Company went bust with no communication and unprofessional conduct.
“total lack of communication and absolutely no customer service.”
Company ceased trading after taking money and not delivering goods.
“Took money, did not deliver goods, ceased trading.”
Company took money, went bust, and customer services were unreachable.
“Impossible to get through to customer services”
Company went into liquidation and furniture was not received by the customer.
“never received the furniture.”
Order not received and no refund; company is out of business.
“Never received order or refund for undelivered goods.”
Company went bust and the furniture was never received.
“Company went bust never got my furniture”
Company entered administration shortly after taking order; PayPal refund obtained.
“Thankfully I paid through PayPal and got my money back”
Organisation became bankrupt and goods weren't received; partial PayPal refund.
“PayPal only returned half my money”
Company went bust without notice, forcing refund hassle and reordering.
“Went bust and never told me”
Company went bust, delivery failed, and costs reclaimed via credit card.
“They went bust and no delivery. Had to claim costs back via my credit card company.”
Order never arrived; reviewer reported non-delivery.
“Order never arrived.”
Order not acknowledged, emails unanswered, and company was out of business.
“I emailed and no response three times.”
Company stopped trading, continued taking payments, and blocked communications.
“blocked my emails and didn't answer the phone.”
Ordered goods not delivered and customer services did not respond.
“goods not delivered and no response from customer services.”
Order for Palma furniture was not received and company went into liquidation.
“nothing received but have taken my money”
Reviewer calls firm a scam after waiting since June without delivery.
“This firm is a scam nothing more than theft”
Ordered furniture not delivered, company uncontactable, seeking refund through Klarna.
“Can't get through to anyone nor are they answering my emails.”
Company does not deliver orders and is uncontactable.
“Do not order from this company as you will not receive anything”
Refund delayed beyond promised timeframe and customer service unresponsive.
“Nobody responds to emails, picks up a phone.”
Customer service non-existent and phones/emails are unanswered; refund owed.
“Phones are never answered and you get a message saying email.”
Order cancelled after long wait but refund not received and contacts cut off.
“if you call customer services you get cut off”
Refund promised months ago has not been processed and communications have ceased.
“It's now August and no refund.”
Palma set arrived damaged and assembly was impossible; refund request unanswered.
“so badly damaged it was impossible to assemble.”
Order delayed for months, reviewer blocked on social media and unable to contact company.
“I have tried over 50 times to speak to someone but they never answer.”
Order cancelled due to delays and refund has not been received within promised timeframe.
“Meant to be refunded in 5 - 10 days it's been 20!”
Outdoor table and bench were very poor quality and customer service was inadequate.
“Quality of outdoor table & bench absolutely shocking.”
Goods ordered in April were not received.
“Rubbish ordered in April and still not received”
No updates or emails about an in-stock order and customer service non-existent.
“Zero emails or updates on my order”
Order placed in May remained undelivered by July with ongoing excuses.
“now July 11th still no order...”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Out & Out Original is a UK online retailer selling home and garden products through its website. Product pages show images, descriptions, and prices. Customers pay using standard online payment methods and have orders delivered to UK addresses.