Many reviewers say they paid for orders that never arrived and later found the company had stopped trading. Customers often describe being unable to reach customer service or get the refunds they were promised. A small number mention items arriving damaged or of poor quality. One verified review notes fast delivery and helpful customer support.
Examples from available reviews (Dec 2021 – Mar 2026).
Company went into liquidation and the order and payment weren't returned.
“Went into liquidation after taking my order”
Customer service non-existent and phones/emails are unanswered; refund owed.
“Phones are never answered and you get a message saying email.”
Palma set arrived damaged and assembly was impossible; refund request unanswered.
“so badly damaged it was impossible to assemble.”
Quick delivery, minor chair issues resolved; overall pleased with customer service.
“I am very pleased with this purchase and the customer service of the company is excellent.”
Many reviews say orders were not delivered after payment, and mention liquidation or the business ceasing to trade. Several customers say they sought refunds via credit-card chargebacks or PayPal after the seller did not refund them.
Reviewers repeatedly describe money taken with no delivery, and refunds that were late or never came. Some recovered their money through payment providers, while others report receiving only a partial refund.
Customers describe long delays, cancelled orders, and having to reorder or dispute payments. One review reports an easy purchase and fast delivery, but that result is rare in this set.
A small number of reviews mention damaged items or poor-quality products that were hard to assemble. These complaints appear much less often than reports of non-delivery and insolvency.
Many reviewers say emails went unanswered, calls were not returned, and attempts to make contact were blocked or cut off. Several also mention promised refunds or updates that never appeared.
The overall tone is strongly negative, driven by frequent non-delivery and lack of response. One positive review stands out against the rest, showing a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
I bought Alexandra Grey Chairs. I was looking for a table and chairs for my dining room. I ordered 8 chairs (with cushions) from the company Out & Out. I was looking for something modern, simple, not too large but comfortable. The total cost of the order was $1600. Delivery was quick, but there were problems with a couple of chairs that were corrected by the supplier. I am very pleased with this purchase and the customer service of the company is excellent. Immediately after purchasing, I received a call from the company, to see if I had any questions or problems with the product. So I felt confident about the experience with Out & Out Furniture!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Out & Out Original is a UK online retailer selling home and garden products through its website. Product pages show images, descriptions, and prices. Customers pay using standard online payment methods and have orders delivered to UK addresses.