Reviewer feedback shows a clear divide between an earlier positive purchase and numerous later reports of non-delivery after the business ceased trading. Many customers describe having to dispute charges or seek refunds through card providers or PayPal rather than receiving direct refunds. Communication failures and lack of insolvency notification are recurring themes in recent complaints. If you consider buying from Out & Out Original, prioritise payment methods with buyer protection, keep records of your order and communications, and check for any official insolvency announcements before paying in full.
Examples from available reviews (Dec 2021 – Feb 2026).
Quick delivery, minor chair issues resolved; overall pleased with customer service.
“I am very pleased with this purchase and the customer service of the company is excellent.”
Order placed via Wowcher was not received and felt like a scam.
“did not receive my order i made using the WOWCHER platform.i feel ive been scammed.”
Company went bust with no communication and unprofessional conduct.
“total lack of communication and absolutely no customer service.”
Company entered administration shortly after taking order; PayPal refund obtained.
“Thankfully I paid through PayPal and got my money back”
Most reviewers describe poor post-sale service and unresponsiveness after orders; one earlier review reported prompt follow-up and problem resolution.
Many customers report paying for orders that were not delivered and needing refunds via card or PayPal; a small number had successful reimbursements.
Few reviews mention ordering channels; one buyer using the Wowcher app reports non-delivery and feeling scammed, giving a negative app experience.
Product comments are limited: one buyer noted minor chair defects that the supplier corrected; most reviews concern non-delivery rather than product condition.
Multiple reviews report no updates, unanswered emails and lack of notification about the company ceasing trading; a minority mention proactive contact.
Recent reviews mainly describe orders that did not arrive and difficulties securing refunds after the company ceased trading; one older review was positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
I bought Alexandra Grey Chairs. I was looking for a table and chairs for my dining room. I ordered 8 chairs (with cushions) from the company Out & Out. I was looking for something modern, simple, not too large but comfortable. The total cost of the order was $1600. Delivery was quick, but there were problems with a couple of chairs that were corrected by the supplier. I am very pleased with this purchase and the customer service of the company is excellent. Immediately after purchasing, I received a call from the company, to see if I had any questions or problems with the product. So I felt confident about the experience with Out & Out Furniture!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Out & Out Original is an online furniture retailer offering indoor and outdoor pieces such as dining sets and garden furniture. People searching reviews for Out & Out Original commonly seek information on delivery, refunds, customer service and insolvency handling. This summary presents reviewer-reported experiences to help consumers assess risks related to ordering, payment protection and post-sale support.