Many customers praise Otticanet for low prices, fast shipping, and helpful staff when orders go smoothly. At the same time, a large share of reviews describes missed deliveries, customs holds, and refunds that never get resolved. Some buyers receive genuine, well-fitting sunglasses, while others report items that look used or counterfeit. Overall, experiences swing between easy purchases and long, frustrating fulfilment issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Order placed but never received and no updates provided.
“I never received my order, any updates on my order and I have been charged.”
Sunglasses appear counterfeit and show manufacturing defects.
“looks like they are replicas to me.”
Many reviews mention repeated delivery problems, customs delays, and long waits for refunds. In other cases, customers describe quick, attentive service and fast refunds. The feedback splits clearly between smooth fulfilment and ongoing logistical failures.
Many reviewers point to low prices and strong value. Others report surprise import fees, VAT, or charges added after checkout that raised the final cost. Some listings advertised free shipping, which appears to have caused confusion when fees later applied.
Some customers describe a broad selection, easy ordering, and quick delivery. Others ran into frequent out-of-stock messages, long backorders, or orders that never arrived. Stock availability and delivery timing largely explain the uneven shopping experience.
Many buyers report good-quality, comfortable sunglasses that arrived properly packaged. A separate group reports damaged, used, or counterfeit-looking items, crooked frames, and lens-fitting issues. These problems often led to return requests or disputes about authenticity.
Several reviewers describe missing updates, unanswered messages, and broken delivery promises that left them unsure where their order stood. Others received clear tracking, regular updates, and helpful staff who followed up. Communication quality appears to vary from one order to the next.
Reviews are sharply split: many five-star stories of fast, affordable purchases sit alongside one-star reports of non-delivery and refunds that never get fixed. Positive comments focus on price, fit, and quick shipping. Negative ones centre on fulfilment failures, customs trouble, and weak after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Wide selection and quick delivery.
“good selection and quick delivery”
Wide selection and quick delivery.
“good selection and quick delivery”
High-quality sunglasses and fast shipping.
“World class sunglasses shipped quickly!”
High-quality sunglasses and fast shipping.
“World class sunglasses shipped quickly!”
Received Cartier glasses showing signs of use and poor lens fitting.
“traces of use on the nose pads”
Prompt, professional service for replacement pads and new purchase.
“service is exceptional—professional, efficient, and highly attentive.”
Prompt, professional service for replacement pads and new purchase.
“service is exceptional—professional, efficient, and highly attentive.”
Authentic products with exceptional customer service and competitive prices.
“This Italian Store is 100% Authentic and Legitimate.”
Authentic products with exceptional customer service and competitive prices.
“This Italian Store is 100% Authentic and Legitimate.”
Order delayed by clearance; seller failed to deliver and refund requested.
“clearance delay”
Excellent customer service but frequent out-of-stock items and long backorders.
“constantly out of stock on my selections or on massive backorder”
Item not yet received by reviewer.
“Did not receive item yet”
Order delayed beyond promised 7–10 day delivery timeframe.
“I did not receive them yet”
Fulfillment took about three weeks and customer service failed.
“Fulfillment took about 3 weeks before FedEx shipping.”
Order delayed and stuck in customs with no support.
“it still stuck at custom.”
Order placed but never received and no updates provided.
“I never received my order, any updates on my order and I have been charged.”
Order never arrived and customer service was unhelpful.
“I never received my order and customer service is useless!!!”
Parcel stuck in customs; return agreed but refund still not received.
“Kindly refund my $379.95”
Parcel stuck in customs; return agreed but refund still not received.
“Kindly refund my $379.95”
Order heavily delayed by customs clearance with no delivery update.
“Clearance delay - Import”
Order heavily delayed by customs clearance with no delivery update.
“Clearance delay - Import”
Delivery repeatedly failed, causing lost work and poor support.
“I missed work for this so this is costing me tons of money”
Customer service promptly refunded a missed discount within 24 hours.
“the refund under 24hrs”
Customer service promptly refunded a missed discount within 24 hours.
“the refund under 24hrs”
Item not received ten days after purchase.
“As of today (10 days later) I still have not received the item I purchased.”
Expensive sunglasses arrived without a hard case or replacement.
“it did not bring a hard case.”
This was a great company to deal with.
“Great company to deal with.”
This was a great company to deal with.
“Great company to deal with.”
Customer support credited missed discount promptly after purchase.
“they went immediately to credit the discount to my purchase”
Customer support credited missed discount promptly after purchase.
“they went immediately to credit the discount to my purchase”
Swiss site showed free shipping but import taxes and fees applied after purchase.
“Shipping: Kostenlos”
Swiss site showed free shipping but import taxes and fees applied after purchase.
“Shipping: Kostenlos”
Sunglasses did not fit case and are crooked needing adjustment.
“the sunglasses are crooked and need to be adjusted”
Repeated promises of six-seven day shipping extended over months with poor transparency.
“Trust broken.”
Repeated promises of six-seven day shipping extended over months with poor transparency.
“Trust broken.”
Very competitive pricing and fast shipping.
“amazing pricing and fast shipping”
Very competitive pricing and fast shipping.
“amazing pricing and fast shipping”
Order stuck in customs due to missing paperwork; refund requested.
“My order stuck in the customs because of the missing paperwork.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Otticanet is an online retailer focused on sunglasses and optical frames. Its site shows product listings with photos and technical details like frame measurements and lens specs to guide buying decisions. The company handles online orders, payments, and standard shipping for eyewear purchases. Public help pages usually explain returns, warranty steps, and ways to contact support about orders.