Reviews Analysed
21
We Collect & Analyse Reviews
Otticanet
Experiences & Reviews
Otticanet is presented to consumers as an online eyewear retailer listing sunglasses and frames. People searching reviews typically want information on delivery times, product authenticity, pricing (including customs/VAT), returns and customer support. This summary aggregates verified user feedback to help shoppers assess those practical aspects before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many buyers report fast shipping and helpful customer service, but a notable number describe slow fulfilment and difficult return handling.
Share
Mixed
26%
💰
Value for money
Several reviewers cite competitive prices and good deals; a minority report unexpected customs or extra charges that reduced value.
Share
Strong
9%
⚡
User experience
Site details affect outcomes: some buyers emphasise checking the in‑stock note, while others report missing backorder information before ordering.
Share
Mixed
3%
🔧
Product quality
Most purchasers describe well‑packaged, good‑condition sunglasses that meet expectations; a small number allege noticeable quality differences or counterfeit items.
Share
Strong
13%
📞
Communication
Many reviewers praise prompt email replies and updates; several others report no response or slow communication during delays and refunds.
Share
Mixed
20%
⭐
Overall experience
Overall impressions vary: repeat buyers often report positive outcomes, whereas others experienced long waits, unresolved refunds or items not arriving.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Order from them now!
"Amazing customer service. Every single email was responded to without hesitation. These glasses got to the US from Italy in a quick fashi..."
christopher rengel
Trustpilot
Sep 30, 2025
Featured for: Positive: clear communication, fast delivery
I purchased two pairs of sunglasses…
"I purchased two pairs of sunglasses from Otticanet.it, initially thinking I was getting a good deal. Later, I bought the exact same models from an off..."
Bruno Xhanaj
Trustpilot
Sep 30, 2025
Featured for: Alleges counterfeit, legal action
I ordered sunglasses and had to return…
"I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and provid..."
Dtb122
Trustpilot
Sep 30, 2025
Featured for: Return handled after persistent follow-up
Very bad
"Very bad; they quote you in CHF (my currency) but then customs and VAT apply! S..."
anahita nezam
Trustpilot
Sep 30, 2025
Featured for: Unexpected customs/VAT extra charge
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kerry Pritchard
trustpilot.com
Sep 30, 2025
Excellent
I’m in the uk and ordered some sunglasses for a holiday and the service was fantastic,ke...
R
Reena Patel
trustpilot.com
Sep 30, 2025
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with this absolutely fantastic company, and I must say, my experience was top-notch from start to finish. Altho...
D
Dtb122
trustpilot.com
Sep 30, 2025
I ordered sunglasses and had to return…
I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and provid...
a
anahita nezam
trustpilot.com
Sep 30, 2025
Very bad
Very bad; they quote you in CHF (my currency) but then customs and VAT apply! S...
C
C P
trustpilot.com
Sep 30, 2025
Second time purchasing from this site
Second time purchasing from this site - both were botte...
Y
Yena G
trustpilot.com
Sep 30, 2025
never buy from here
never buy from here. i bought the item and waited over 2 months to receive it. when i was not sat...
M
Maya
trustpilot.com
Sep 30, 2025
Excellent sunglasses and smooth delivery
- I see a lot of people have a problem with stock, I think the solution is - before you place your order and on the actual page of the item before it'...
S
Some One
trustpilot.com
Sep 30, 2025
Greast glasses really
Greast glasses really, I orders the glasses Dolce & gabbana DC 2303 reaaly worth it this store is really g...
E
Ekaterina
trustpilot.com
Sep 30, 2025
Company is total garbage
Company is total garbage. I’ve ordered sunglasses on 9th May , it’s already June 22th. They haven’t shippe...
B
Bruno Xhanaj
trustpilot.com
Sep 30, 2025
I purchased two pairs of sunglasses…
I purchased two pairs of sunglasses from Otticanet.it, initially thinking I was getting a good deal. Later, I bought the exact same models from an off...
V
Vlad Butzik
trustpilot.com
Sep 30, 2025
High quality store with excellent…
High quality store with excellent service...
S
Shirley Wong
trustpilot.com
Sep 30, 2025
NO UPDATE, NO PRODUCT
Today is now June 3, i placed my order back on april 25. emailed customer service twice 2 days in a row with no update or reply, I'm really worried i...
c
christopher rengel
trustpilot.com
Sep 30, 2025
Order from them now!
Amazing customer service. Every single email was responded to without hesitation. These glasses got to the US from Italy in a quick fashi...
D
David H
trustpilot.com
Sep 30, 2025
I can see clearly now!!!
Excellent prompt serv...
L
Lucas Flood
trustpilot.com
Sep 30, 2025
I wanted some Persol's 714's within 7…
I wanted some Persol's 714's within 7 days as i was going on holiday and all online UK stores couldnt d...
C
Chauffat
trustpilot.com
Sep 30, 2025
Very good service
Very good service - quick response a...
S
Shada Crawford
trustpilot.com
Sep 30, 2025
THIS COMPANY IS A SCAM!!!!!!
THIS COMPANY IS A SCAM!!!!!!! THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME I REACHED BACK OUT TO THEM AND THEY TOL...
C
Christina Tsafis
trustpilot.com
Sep 30, 2025
Incredible customer service
My order was slightly delayed because the sunglasses I ordered were still in production, but the Customer Service team were super accomodating and...
N
Nikola Tatic
trustpilot.com
Sep 30, 2025
Everything was in order
Everything was in order. Received the glas...
K
Katarzyna Bieszczad
trustpilot.com
Sep 30, 2025
This is the second time I ordered…
This is the second time I ordered glasses and I wasn't disappo...
Conclusion
User feedback for Otticanet shows repeated patterns: many customers report prompt shipping, responsive support and competitive pricing, with examples of deliveries in under a week and clear email updates. However, a number of reviews describe long delays or non‑shipment, refunds that required persistent follow‑up, and at least one claim of counterfeit product. Several buyers also warn about additional customs or VAT charges not reflected at checkout. Prospective purchasers should check the item’s in‑stock indicator, retain all order and return documentation, and confirm possible import fees before ordering.