User feedback for Otticanet shows repeated patterns: many customers report prompt shipping, responsive support and competitive pricing, with examples of deliveries in under a week and clear email updates. However, a number of reviews describe long delays or non‑shipment, refunds that required persistent follow‑up, and at least one claim of counterfeit product. Several buyers also warn about additional customs or VAT charges not reflected at checkout. Prospective purchasers should check the item’s in‑stock indicator, retain all order and return documentation, and confirm possible import fees before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Received sunglasses that appear counterfeit; poor response and return costs demanded.
“the sunglasses I received appeared to be counterfeit”
Refund issued after weeks of follow-up and frustrating return process.
“it required weeks of follow-up”
Unexpected customs and VAT added about CHF40, increasing total cost.
“they quote you in CHF (my currency) but then customs and VAT apply!”
Many buyers report fast shipping and helpful customer service, but a notable number describe slow fulfilment and difficult return handling.
Several reviewers cite competitive prices and good deals; a minority report unexpected customs or extra charges that reduced value.
Site details affect outcomes: some buyers emphasise checking the in‑stock note, while others report missing backorder information before ordering.
Most purchasers describe well‑packaged, good‑condition sunglasses that meet expectations; a small number allege noticeable quality differences or counterfeit items.
Many reviewers praise prompt email replies and updates; several others report no response or slow communication during delays and refunds.
Overall impressions vary: repeat buyers often report positive outcomes, whereas others experienced long waits, unresolved refunds or items not arriving.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Wide selection and quick delivery.
“good selection and quick delivery”
Wide selection and quick delivery.
“good selection and quick delivery”
High-quality sunglasses and fast shipping.
“World class sunglasses shipped quickly!”
High-quality sunglasses and fast shipping.
“World class sunglasses shipped quickly!”
Received Cartier glasses showing signs of use and poor lens fitting.
“traces of use on the nose pads”
Prompt, professional service for replacement pads and new purchase.
“service is exceptional—professional, efficient, and highly attentive.”
Prompt, professional service for replacement pads and new purchase.
“service is exceptional—professional, efficient, and highly attentive.”
Authentic products with exceptional customer service and competitive prices.
“This Italian Store is 100% Authentic and Legitimate.”
Authentic products with exceptional customer service and competitive prices.
“This Italian Store is 100% Authentic and Legitimate.”
Order delayed by clearance; seller failed to deliver and refund requested.
“clearance delay”
Excellent customer service but frequent out-of-stock items and long backorders.
“constantly out of stock on my selections or on massive backorder”
Item not yet received by reviewer.
“Did not receive item yet”
Order delayed beyond promised 7–10 day delivery timeframe.
“I did not receive them yet”
Fulfillment took about three weeks and customer service failed.
“Fulfillment took about 3 weeks before FedEx shipping.”
Order delayed and stuck in customs with no support.
“it still stuck at custom.”
Order placed but never received and no updates provided.
“I never received my order, any updates on my order and I have been charged.”
Order never arrived and customer service was unhelpful.
“I never received my order and customer service is useless!!!”
Parcel stuck in customs; return agreed but refund still not received.
“Kindly refund my $379.95”
Parcel stuck in customs; return agreed but refund still not received.
“Kindly refund my $379.95”
Order heavily delayed by customs clearance with no delivery update.
“Clearance delay - Import”
Order heavily delayed by customs clearance with no delivery update.
“Clearance delay - Import”
Delivery repeatedly failed, causing lost work and poor support.
“I missed work for this so this is costing me tons of money”
Customer service promptly refunded a missed discount within 24 hours.
“the refund under 24hrs”
Customer service promptly refunded a missed discount within 24 hours.
“the refund under 24hrs”
Item not received ten days after purchase.
“As of today (10 days later) I still have not received the item I purchased.”
Expensive sunglasses arrived without a hard case or replacement.
“it did not bring a hard case.”
This was a great company to deal with.
“Great company to deal with.”
This was a great company to deal with.
“Great company to deal with.”
Customer support credited missed discount promptly after purchase.
“they went immediately to credit the discount to my purchase”
Customer support credited missed discount promptly after purchase.
“they went immediately to credit the discount to my purchase”
Swiss site showed free shipping but import taxes and fees applied after purchase.
“Shipping: Kostenlos”
Swiss site showed free shipping but import taxes and fees applied after purchase.
“Shipping: Kostenlos”
Sunglasses did not fit case and are crooked needing adjustment.
“the sunglasses are crooked and need to be adjusted”
Repeated promises of six-seven day shipping extended over months with poor transparency.
“Trust broken.”
Repeated promises of six-seven day shipping extended over months with poor transparency.
“Trust broken.”
Very competitive pricing and fast shipping.
“amazing pricing and fast shipping”
Very competitive pricing and fast shipping.
“amazing pricing and fast shipping”
Order stuck in customs due to missing paperwork; refund requested.
“My order stuck in the customs because of the missing paperwork.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Otticanet is presented to consumers as an online eyewear retailer listing sunglasses and frames. People searching reviews typically want information on delivery times, product authenticity, pricing (including customs/VAT), returns and customer support. This summary aggregates verified user feedback to help shoppers assess those practical aspects before purchasing.