User feedback for Otticanet shows repeated patterns: many customers report prompt shipping, responsive support and competitive pricing, with examples of deliveries in under a week and clear email updates. However, a number of reviews describe long delays or non‑shipment, refunds that required persistent follow‑up, and at least one claim of counterfeit product. Several buyers also warn about additional customs or VAT charges not reflected at checkout. Prospective purchasers should check the item’s in‑stock indicator, retain all order and return documentation, and confirm possible import fees before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Received sunglasses that appear counterfeit; poor response and return costs demanded.
“the sunglasses I received appeared to be counterfeit”
Refund issued after weeks of follow-up and frustrating return process.
“it required weeks of follow-up”
Unexpected customs and VAT added about CHF40, increasing total cost.
“they quote you in CHF (my currency) but then customs and VAT apply!”
Many buyers report fast shipping and helpful customer service, but a notable number describe slow fulfilment and difficult return handling.
Several reviewers cite competitive prices and good deals; a minority report unexpected customs or extra charges that reduced value.
Site details affect outcomes: some buyers emphasise checking the in‑stock note, while others report missing backorder information before ordering.
Most purchasers describe well‑packaged, good‑condition sunglasses that meet expectations; a small number allege noticeable quality differences or counterfeit items.
Many reviewers praise prompt email replies and updates; several others report no response or slow communication during delays and refunds.
Overall impressions vary: repeat buyers often report positive outcomes, whereas others experienced long waits, unresolved refunds or items not arriving.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sunglasses appear counterfeit and show manufacturing defects.
“looks like they are replicas to me.”
Order arrived quickly; excellent updates and great service.
“kept me up dated and arrived super quick”
Long wait but excellent customer service and high-quality sunglasses.
“their exceptional customer service”
Refund issued after weeks of follow-up and frustrating return process.
“it required weeks of follow-up”
Unexpected customs and VAT added about CHF40, increasing total cost.
“they quote you in CHF (my currency) but then customs and VAT apply!”
Repeat buyer: fast shipping and great price for Bottega sunglasses.
“Relatively fast shipping and great price.”
Waited over two months to receive item; refund still not received.
“still have not received a refund”
Order in stock delivered smoothly to Australia in about six days.
“delivery arrived to Australia in about 6 days!”
Excellent glasses and supportive customer service despite international order.
“Customer support team made me feel it is local store”
Order charged but not shipped and no customer response.
“They haven’t shipped them out. No response.”
Received sunglasses that appear counterfeit; poor response and return costs demanded.
“the sunglasses I received appeared to be counterfeit”
High-quality store offering excellent service, quick turnaround and competitive prices.
“High quality store with excellent service.”
Order delayed with no updates; customer worried about being scammed.
“no update or reply”
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Prompt service and recommended by reviewer.
“Excellent prompt service”
Delivered Persol sunglasses within seven days; excellent service by staff.
“Alessandra & Arianna were amazing”
Quick responses and fast delivery; very good service.
“quick response and fast delivery”
Paid $364; glasses never arrived and communication lacked.
“THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME”
Slight delay due to production but customer service kept me updated.
“kept me updated every step of the way”
Order received on time and reviewer would recommend.
“Received the glasses on time.”
Second purchase satisfied; beautiful glasses at a great price.
“Beautiful glasses at a great price!”
In my opinion, Otticanet is such a great online store with high quality sunglasses. When I bought BE4291 Matte Black/grey sunglasses for men, it came well packaged and the quality of the product was very good. I have no problems with the glasses and I enjoy wearing them every day. If someone wants to buy sunglasses, these ones are perfect because they protect your eyes from getting hurt and they look so cool! The cool, matte black frames with grey lenses make a strong statement for fashion forward men and women looking for a stylish pair of shades. The frame is plastic with a black finish and metal hinges. I wear them everywhere from work to the beach. They are lightweight and don't slip off my face. I recommend them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Otticanet is presented to consumers as an online eyewear retailer listing sunglasses and frames. People searching reviews typically want information on delivery times, product authenticity, pricing (including customs/VAT), returns and customer support. This summary aggregates verified user feedback to help shoppers assess those practical aspects before purchasing.