Many customers praise Otticanet for low prices, fast shipping, and helpful staff when orders go smoothly. At the same time, a large share of reviews describes missed deliveries, customs holds, and refunds that never get resolved. Some buyers receive genuine, well-fitting sunglasses, while others report items that look used or counterfeit. Overall, experiences swing between easy purchases and long, frustrating fulfilment issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Good price, quality product and fast delivery.
“Great price good quality fast delivery spot on”
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Order placed but never received and no updates provided.
“I never received my order, any updates on my order and I have been charged.”
Sunglasses appear counterfeit and show manufacturing defects.
“looks like they are replicas to me.”
Many reviews mention repeated delivery problems, customs delays, and long waits for refunds. In other cases, customers describe quick, attentive service and fast refunds. The feedback splits clearly between smooth fulfilment and ongoing logistical failures.
Many reviewers point to low prices and strong value. Others report surprise import fees, VAT, or charges added after checkout that raised the final cost. Some listings advertised free shipping, which appears to have caused confusion when fees later applied.
Some customers describe a broad selection, easy ordering, and quick delivery. Others ran into frequent out-of-stock messages, long backorders, or orders that never arrived. Stock availability and delivery timing largely explain the uneven shopping experience.
Many buyers report good-quality, comfortable sunglasses that arrived properly packaged. A separate group reports damaged, used, or counterfeit-looking items, crooked frames, and lens-fitting issues. These problems often led to return requests or disputes about authenticity.
Several reviewers describe missing updates, unanswered messages, and broken delivery promises that left them unsure where their order stood. Others received clear tracking, regular updates, and helpful staff who followed up. Communication quality appears to vary from one order to the next.
Reviews are sharply split: many five-star stories of fast, affordable purchases sit alongside one-star reports of non-delivery and refunds that never get fixed. Positive comments focus on price, fit, and quick shipping. Negative ones centre on fulfilment failures, customs trouble, and weak after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sunglasses appear counterfeit and show manufacturing defects.
“looks like they are replicas to me.”
Order arrived quickly; excellent updates and great service.
“kept me up dated and arrived super quick”
Long wait but excellent customer service and high-quality sunglasses.
“their exceptional customer service”
Refund issued after weeks of follow-up and frustrating return process.
“it required weeks of follow-up”
Unexpected customs and VAT added about CHF40, increasing total cost.
“they quote you in CHF (my currency) but then customs and VAT apply!”
Repeat buyer: fast shipping and great price for Bottega sunglasses.
“Relatively fast shipping and great price.”
Waited over two months to receive item; refund still not received.
“still have not received a refund”
Order in stock delivered smoothly to Australia in about six days.
“delivery arrived to Australia in about 6 days!”
Excellent glasses and supportive customer service despite international order.
“Customer support team made me feel it is local store”
Order charged but not shipped and no customer response.
“They haven’t shipped them out. No response.”
Received sunglasses that appear counterfeit; poor response and return costs demanded.
“the sunglasses I received appeared to be counterfeit”
High-quality store offering excellent service, quick turnaround and competitive prices.
“High quality store with excellent service.”
Order delayed with no updates; customer worried about being scammed.
“no update or reply”
Quick shipping and responsive customer service; glasses were perfect and cheaper.
“Amazing customer service.”
Prompt service and recommended by reviewer.
“Excellent prompt service”
Delivered Persol sunglasses within seven days; excellent service by staff.
“Alessandra & Arianna were amazing”
Quick responses and fast delivery; very good service.
“quick response and fast delivery”
Paid $364; glasses never arrived and communication lacked.
“THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME”
Slight delay due to production but customer service kept me updated.
“kept me updated every step of the way”
Order received on time and reviewer would recommend.
“Received the glasses on time.”
Second purchase satisfied; beautiful glasses at a great price.
“Beautiful glasses at a great price!”
In my opinion, Otticanet is such a great online store with high quality sunglasses. When I bought BE4291 Matte Black/grey sunglasses for men, it came well packaged and the quality of the product was very good. I have no problems with the glasses and I enjoy wearing them every day. If someone wants to buy sunglasses, these ones are perfect because they protect your eyes from getting hurt and they look so cool! The cool, matte black frames with grey lenses make a strong statement for fashion forward men and women looking for a stylish pair of shades. The frame is plastic with a black finish and metal hinges. I wear them everywhere from work to the beach. They are lightweight and don't slip off my face. I recommend them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Otticanet is an online retailer focused on sunglasses and optical frames. Its site shows product listings with photos and technical details like frame measurements and lens specs to guide buying decisions. The company handles online orders, payments, and standard shipping for eyewear purchases. Public help pages usually explain returns, warranty steps, and ways to contact support about orders.